Radio.co レビュー 

754
•
TrustScore 5段階評価の4

4.0

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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5つ星のうち5の評価

Honestly... I have been running this Radio Station (Clash of Minds Radio) for about three years with the help of Radio.co. I researched a lot and decided on Radio.co. I loved it and still love it, and... もっと見る

企業が回答しました

5つ星のうち5の評価

Great Service and getting better!! We launched a radio in 2019 targeting a niche market, radio.co gave us the opportunity to serve a market with a low-cost entry point. The platform had some issues,... もっと見る

企業が回答しました

5つ星のうち1の評価

Absolutely no communication, except a clueless bot. I looks as though Radio.co has died a painful death. I recommend using any of the other platforms, as this one doesn't exist any longer. This doe... もっと見る

企業が回答しました

5つ星のうち5の評価

We have used Radio.co to run the Safety FM network for 8 years, and it has been incredibly reliable. The standout feature for us is the playlist automation it handles all the dead air between our live... もっと見る

企業が回答しました

企業情報

  1. ソフトウェア企業
  2. クラウド ストレージ サービス
  3. メディア会社
  4. ラジオ放送局

当該企業による記述

Broadcasting used to be complicated. We’ve made it simple. Radio.co is the all-in-one platform for creating, managing, and growing your internet radio station, whether you're a bedroom DJ, a national brand, or somewhere in between. We handle the heavy lifting: hosting, scheduling, automation, listener stats, custom-branded apps, and more. All from your browser. No tech team required. Since 2015, we’ve helped thousands of broadcasters get on air and stay there. Some run shows for global audiences. Others create stations just for their team or local community. Whatever your mission, we’re here to support it. You bring the voice. We’ll back you up with the tools, support, and rock-solid infrastructure to make it sound great. Radio.co: Radio made simple, for everyone.


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4.0

ほぼ満足

TrustScore 5段階評価の4

754件のレビュー

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ネガティブなレビューの 100%に回答しています

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4.0

すべてのレビュー

(754)

過去12か月のレビュー数: 28件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

This cost me a new regular show

This cost me a new regular show, your software once the timer kicks in starts my stream to the station, but it is not received as a clear stream, jumps skips and is not audible, I Stream with the same setup to other stations using either Butt or OBS and have no issues at all whatsoever.

Twice I have tried to do my show on the station, the 1st time using Butt player synced in with your radio.co log in page for the station and the second using your radio.co Broadcaster.

You have cost me a new show. Not happy at all.
Can't even speak to anyone on your customer service number. Not good support at all.

2023年8月29日
Radio.co ロゴ

Radio.co からの回答

Hi JD,

Sorry to hear about this, that's not the experience we want you to have.

I've requested further information via TrustPilot so we can better identify your account, in order to provide targeted support on this issue. If you could please respond at your earliest convenience, or email help@radio.co with the subject 'TrustPilot Review', I'll be happy to assist.

Thanks,
James
Customer Support Manager

5つ星のうち5の評価

Radio.co is my radio station's "tech Dept"

Radio.co is my radio station's "tech department". they are in reach whenever something goes wrong or I need answers. James, Amber and Qasim are names and voices who take their time to make the journey of owning a radio station exceptional.

2023年7月18日
自発的なレビュー
Radio.co ロゴ

Radio.co からの回答

Hi Dmitri,

Thank you very much for your review, we're extremely happy to hear you've found the support offered exceptional! :)

We look forward to seeing your station continue to grow!

Happy Broadcasting,
The Radio.co Team

5つ星のうち5の評価

Awesome customer service experience.

Jesse is great. Very patient with me and answered all my questions. Always goes above and beyond to find a solution or put me on the right path.

2023年7月17日
自発的なレビュー
Radio.co ロゴ

Radio.co からの回答

Hi Luis,

Thanks for your review, we're overjoyed to hear you've had a fantastic experience with Jesse. We'll make sure to pass this feedback on to him, he'll appreciate it.

Happy Broadcasting!
The Radio.co Team

5つ星のうち5の評価

Still the Premium Service We've Come To Expect

6 years have come and gone with Radio.co. Through it all the company has grown into a powerhouse streaming service. With a top notch customer service dept. that's never stopped improving. New features, integrations, excellent servers, we are all in. Thank you for all your hard work. Once again, we recommend Radio.co. If your unsure test the free trial, put it through it's paces. It will astound you.

2023年7月14日
自発的なレビュー
Radio.co ロゴ

Radio.co からの回答

Hi Dianne,

Thank you very much for taking the time to leave this review.

We can't believe it's been 6 years! It's really good to hear you've been consistently impressed with the support offered, as well as the platform in general. We're always looking to improve where we can, so it's fantastic to hear you've noticed! :)

Here's to the next 6 years!

Happy Broadcasting,
The Radio.co Team

5つ星のうち5の評価

I have nothing but good things to say…

I have nothing but good things to say about the great people at Radio.co (and their sister company Podcast co). Excellent Customer Service, best in the industry! Phil, Amber and Qasim from Podcast.co have guided me along the way to get our streaming radio channel and App up and running with out hesitantion and their response time to my questions is always timely and spot on target. I could never invision working / collaborating with a better group of people!

2023年7月12日
自発的なレビュー
Radio.co ロゴ

Radio.co からの回答

Hi Christopher,

Wow! Thanks so much for such lovely words!

We are so grateful for the wonderful service our Customer Support team provides, and it's always lovely to hear when fantastic stations like yourself feel the same way!

Really happy to hear you've managed to get both your Radio.co station and the mobile apps up and running, we hope you continue to really enjoy using them. If you have any questions or issues, do not hesitate to reach out to us at help@radio.co.

Happy Broadcasting!

5つ星のうち5の評価

Immaculate customer service in Radio.co

Excellent customer service in Radio.co
The experience resolving our questions has been accurate and effective.
thank you specially to James.

2023年7月12日
自発的なレビュー
Radio.co ロゴ

Radio.co からの回答

Hi there,

Thank you very much for taking the time to write us a review, we really appreciate it!

It's great to hear you've been pleased with the service offered by our Customer Support team, I'll make sure to pass your kind words on!

If you ever need anything, don't hesitate to reach out.

Happy Broadcasting!

5つ星のうち5の評価

Phil was awesome to chat with even…

Phil was awesome to chat with even though he is not a Football fan haha. He was very knowledgeable about the Apps and helpful with the issue I was having. I have been a customer for 2 years and hope to continue for the next 10.

2023年7月7日
自発的なレビュー
Radio.co ロゴ

Radio.co からの回答

Hi Dan,

Thank you very much for your review.

We're really happy to hear you were impressed with Phil's Radio.co knowledge (not so much football!), and we managed to rectify the issue you were having.

We hope to continue watching you and your station soar, but if you need anything you know where we are!

Happy Broadcasting,
The Radio.co Team

5つ星のうち5の評価

We joined Radio.co after doing lots of…

We joined Radio.co after doing lots of research and what we liked is everything they told us they could do they did. Our service ran for a year with no major problems at all. I would highly recommend it for anyone interested in creating their own media platform.

2023年6月30日
自発的なレビュー
Radio.co ロゴ

Radio.co からの回答

Hi CJ,

Thank you very much for your lovely feedback. We're thrilled to hear you enjoyed your time with Radio.co, and we'd love to see you back with us again soon.

Happy broadcasting!
The Radio.co Team

5つ星のうち5の評価

User friendly to the max

So far everything is intuitive, it all makes sense. The technology has obviously been well thought out and is user friendly. I'm impressed with how easy a radio station can be created and run. Thanks!

2023年5月31日
自発的なレビュー
Radio.co ロゴ

Radio.co からの回答

Hi Bob,

Tempted to get "user friendly to the max" printed on a t-shirt 😆

Brilliant though! Cheers for the kind words, but reach out if you're ever in need of a hand.

All the best,
The Radio.co team

5つ星のうち5の評価

Radio.co - Easy to use and features galore!

I found this to be the best option of all the trials I did. Nice job Radio.co! Customer service is prompt too!

2023年5月19日
自発的なレビュー
Radio.co ロゴ

Radio.co からの回答

Hi Afaun,

Thank you for your feedback, we're really happy to hear you're enjoying Radio.co :)

If you need any help along the way, please feel free to reach out. We're happy to help!

Happy Broadcasting,
The Radio.co Team

5つ星のうち1の評価

Service très instable

J'ai écris pour signaler des problèmes techniques que je rencontrais sur ma web radio. En effet, j'ai remarqué plusieurs dysfonctionnements qui affectent la qualité de l'écoute pour nos auditeurs.

Tout d'abord, j'ai constaté de fréquentes micros coupures au cours de la diffusion en direct. Cela peut être très gênant pour les auditeurs et peut affecter leur expérience d'écoute.

Ensuite, je remarque que les illustrations ne s'affichent pas correctement sur le site web de la radio. Cela peut également affecter la qualité de l'expérience utilisateur et la compréhension des contenus diffusés.

Enfin, j'ai également remarqué que les doublons ne sont pas pris en compte de manière adéquate. Cela peut causer de la confusion pour les auditeurs et affecter la qualité de l'expérience d'écoute.

L'équipe est incapable de répondre aux problèmes, sur le papier, l'offre est alléchante... mais la réalité est tout autre.

2023年4月27日
自発的なレビュー
Radio.co ロゴ

Radio.co からの回答

Hello,

Thank you for your message.

I am sorry to hear of this feedback, but feel it's important to clarify some points.

In regards to duplicate uploads, it was recommended that you scan your uploads prior to remove any duplicate files. I've also passed this feedback on internally as a potential platform improvement, to see if we can perform checks our side.

Audio drop outs when broadcasting live are down to your network connection, this is unfortunately outside of Radio.co's control. If you wish to find more information on troubleshooting techniques, we've created some help guide documentation here: https://help.radio.co/en/articles/7436134-live-broadcasting-issues.

On your final point about track artwork being incorrect when uploaded to Radio.co. It was me you personally spoke to about this, I requested an example however you were unable to provide me with one. As I mentioned on our email exchange, the artwork is embedded in the track file (since Radio.co hasn't provided the files, again this is unfortunately outside of our control). You can modify the artwork using the Track Editor once it's uploaded.

If you wish to discuss any of this further, please do reach out to me at help@radio.co.

Regards,
James
Customer Support Manager @ Radio.co

5つ星のうち5の評価

The best experience I ever had

The best experience I ever had. Looking forward to come back in my next project.

2023年4月19日
自発的なレビュー
Radio.co ロゴ

Radio.co からの回答

Hi Frank,

This is brilliant to hear, thanks for taking the time to leave a review :)

Happy broadcasting!
The Radio.co Team

5つ星のうち5の評価

Read This First Before Making Your Decision!

Ok, so people understand this isn't some paid actor or bot writing this review. Turning on my announcer voice, let's get started.
"Want to get into radio? Want to succeed in your venture as a radio personality? Well you've come to the right spot!"

Radio.co answers all your questions, usually on the same day. They promote videos made by creators that have done radio before and know the subject well. This is so you can succeed without extra cost to you. They give masterclass videos without the expensive subscriptions.

See... They don't make money if you don't. If you have problems, they have problems. Their mission is to help you every step of the way. Problems with add ons? They got you covered. Don't know where to go to promote your station to bring in the ears? They got you covered.

I've never seen a company go so far out of its way to ensure you have all the tools to achieve your radio goals. They understand the process of the long game instead of short term when it comes to keeping customers. I do wish every company followed their business model. They don't try to sell you something, you don't need.

2023年4月8日
自発的なレビュー
Radio.co ロゴ

Radio.co からの回答

Hi LeeAnn,

Absolutely fantastic review, thanks a lot for taking the time to provide your feedback!

I am very happy to see you've really enjoyed our video content, I will make sure to let our production team know about this, they appreciate the feedback!

It's equally good to hear you've found the ongoing support provided to be of excellent quality, it's what we strive for.

We look forward to continuing to work with you LeeAnn, seeing your station grow from strength to strength.

Happy broadcasting!
The Radio.co Team

5つ星のうち5の評価

Radio.co a great internet radio platform

Radio.co have been an excellent support and great service to us as we set up and ran an internet radio station during the period of lockdown and beyond. The platform is excellent and easy to use and it got us going when we needed it. The support team were very helpful in every way to get us going. Thank you so much.

2023年4月14日
自発的なレビュー
Radio.co ロゴ

Radio.co からの回答

Hi David,

Thank you very much for such lovely feedback, we really appreciate it!

We wish you the best of luck with your future endeavours :)

Happy broadcasting!
The Radio.co Team

5つ星のうち1の評価

Clueless customer service

Clueless customer service. Always has NO answers. It's a Abbott and Costello script . Who's and first what's on 2nd and clueless on 3rd.

Useless & Clueless. Even sometimes rude.
Always 24-72 hour response
Very poor

Has never stepped up to the plate . Owner has never taken any responsibility for platform or poor customer service.

Go somewhere else !!
Just waisted 24 months of time and $$$$

2023年4月8日
自発的なレビュー
Radio.co ロゴ

Radio.co からの回答

Hi Kevin,

Sorry to hear you feel this way. We wish you the best of luck in finding a suitable provider for your needs.

Thanks,
James
Customer Support Manager @ Radio.co

5つ星のうち5の評価

The help center is definitely helpful…

The help center is definitely helpful and they try their best!

Amber did a fantastic job helping me get the Android app set up correctly so that I wouldn’t be rejected because of information that was still needed.

The App Store app is much easier to navigate and set up then the android app. In my opinion, there should be a video tutorial to walk you through the android app set up.

I absolutely love the tutorials by James on YouTube about radio.co because he answers a lot of questions that you may have about setting up your station or which equipment you would need to properly set up your audio.

For those of us who are broadcasters and not DJs. It would be easier if there was a package available where you could choose a Music license instead of trying to figure out which companies do you need to go with for a music license. Also, there should be an option when submitting an app for review that you can check off that you do not want to use music on your station.

I am really happy with the company to this point and I believe with the feedback of the customers and clients. The company will continue to get better. Thank you all for all the hard work.

2023年4月5日
自発的なレビュー
Radio.co ロゴ

Radio.co からの回答

Hi Angel,

What absolutely fantastic feedback this is, thank you so much!

Really happy to hear you've found both the help guide material and the support team really helpful, I'll make sure to let Amber know about this!

Great feedback about the potential improvements we could offer for the Android app documentation, I'll feed this back to our support team.

We did investigate the option of licensing previously, but unfortunately we ran in to a couple difficulties with getting licensing bodies to work with us. It might be something we could potentially re-visit in the future though, I'll forward this on to our product team.

Have a great Easter weekend, and we look forward to working with you Angel.

Happy Broadcasting,
The Radio.co Team

5つ星のうち5の評価

Awesome software

Awesome software, Great video tips and widgets. I am still learning but with this great service I know I am in good hands if I need a tip or 2. Keep up the Awesome work.

2023年3月17日
自発的なレビュー
Radio.co ロゴ

Radio.co からの回答

Hi Darryl,

Appreciate you taking the time to leave this feedback, we're very happy to hear you're enjoying your time with Radio.co!

You're most definitely right, we're always available if you need anything, so don't hesitate to reach out to us if you need a hand!

Happy broadcasting,
The Radio.co Team

5つ星のうち5の評価

Top Customer service and not a robot!!

Just want to give a huge shoutout to @radiodotco for their top support today - no, it wasn’t an outage issue, just a general query- handled perfectly and with no fuss! #Kudos and #Recommended for top notch customer service!

2023年3月23日
自発的なレビュー
Radio.co ロゴ

Radio.co からの回答

Thank you for taking the time to leave such a positive review of your experience with Radio.co Chris! We are thrilled to hear that you received top-notch support and that your query was handled perfectly without any fuss. It's always great to hear when we prioritise excellent customer service.

We will make sure to pass along your kind words to the support team, as we know they will be delighted to hear them. We appreciate you taking the time to share your positive experience.

Thank you again for your review, and please don't hesitate to reach out if you have any further feedback or questions.

5つ星のうち5の評価

Excellent superb service, support and professionalism!

The quick easy signup to Radio.co was very pleasant and after signup the layout of the dashboard was pleasant with lots of features (I have chosen the „Plus Plan“ and the booked demo call with Jessie was a most endeavor for my big plans I have with my commercially registered Webradio! Furthermore there support is fantastic; meaning a helping hand is always available! The quality of the Stream is uttermost superbly excellence! To have a good relationship with all those chaps is a pleaser!

2023年3月13日
自発的なレビュー
Radio.co ロゴ

Radio.co からの回答

Hi Marco,

Thanks for this feedback. Really good to hear you enjoyed your demo with Jessie, and felt that it was beneficial.

I'll make sure to also pass your feedback on to our support team, which they'll really appreciate!

We're overjoyed to have you on our platform Marco, and we look forward to helping you continue to grow your station for many years ahead!

Happy Broadcasting :)
The Radio.co Team

5つ星のうち5の評価

I recently migrated my station from… FastCast4U

I recently migrated my station from another server/streaming service due to their lack of quality customer service and it seemed to be dropping more frequently than it had in the past.
I shopped around and narrowed it down to a few to dig deeper into. Radio.co seemed to really care about what my needs were as opposed to just trying to "close the deal" and make the sale.
I've switched over my online stream, webplayer, Tune In, and a few other ways to listen to the Radio.co stream. Hope to have my apps and Alexa Skill soon.
So far it's been a great experience. I can tell you the Dashboard and programming is so much better than my previous server. I really like the way I can program the station now. There are a couple of details I'd like to see Radio.co change. They are receptive to new ideas so hopefully they will take my feedback in those areas. Overall, so far so good... no great!
I"ll post another update on my "review" a few months in! Cheers- Eric B. Radio Trop Rock!

2023年2月24日
自発的なレビュー
Radio.co ロゴ

Radio.co からの回答

Hey Eric,

Absolutely smashing review, thanks so much!

We're really excited to have you onboard, and I am glad to hear you found the onboarding process to be an enjoyable experience.

We're definitely open to new ideas, so if you would like to share some feedback on features you'd like to see on the platform, you can do so here: https://radio.co/feedback.

Alternatively, at any time you are welcome to reach out to our support team at help@radio.co, and they'll be happy to assist!

All that's left to say is welcome to Radio.co, and we look forward to working with you :)

Happy broadcasting!
The Radio.co Team

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