I purchased a British Army Bivvi recently and it was delivered very efficiently and in great condition. Superb value for money and excellent customer service. 5 stars
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Super fast delivery and superb boots which are such great value for money. They are faux leather but look like really leather and are so well made and stylish - I receive lots of compliments. They a... ãã£ãšèŠã
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Ordered on 22 Mar from Germany and received the shoes on 23 Mar. Fastest delivery service Iâve ever experienced so far. After being disappointed by a pair of shoes from Shein, the long boots are unbel... ãã£ãšèŠã
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Looked at Raid on the recommendation from the High Heel Coach on Instagram who said they made particularly comfortable high heels- I bought 2 pairs in the sale and loved them so much I came back and b... ãã£ãšèŠã
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Our brand aims to be daring, spirited, inclusive, imaginative, cool, unique, contemporary and not take itself too seriously, whilst offering the latest trends and styles that are accessible to most consumers and demographics. RAID creates contemporary catwalk and celebrity inspired styles, designed for the on-trend and fashion conscious female who takes inspiration from influencers, bloggers, reality TV and music celebrities and everything thatâs hot. We aim to empower women by designing and manufacturing styles that are unique, up-to-the minute and accessible to most consumers. Our motto is to include not exclude, we understand everyone is unique and everyone has the right to be who they want to be.
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Poor service
I ordered a pair of shoes in a size 3, they arrived and were a size 8. I returned them the next day and they will not refund me the delivery charge or the return charge as they said I ordered them incorrectly, when I did not. I wanted them in a size 3.
I would never order from them again.
2023幎7æ18æ¥
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RAID London ããã®åç
Hi, it's sad to see a 1 star review, as mentioned by our customer service team, there is no additional touch point from when the customer places there items in to the basket to when we ship the items out. Therefore, as the paperwork, the emails and the product you received were the products (or sizes) you added to your cart.
We delivered exactly what you added to your cart as already mentioned by our team. I'm sorry that you feel the issue was of our making and for that reason you wouldn't order for us again.
Take care
Team RAID London
Beautiful shoes
Beautiful shoes, really bright blue and very comfortable. Well constructed with no stitches missing or coming away. Mid size heel is the perfect height and managed to keep them on for a full night out.
Delivery was super fast (next day delivery) and arrived well presented in box
2023幎7æ8æ¥
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RAID London ããã®åç
We're so glad you're impressed with our products and service! It's always good to know our hard work pays off. ð
Be sure to subscribe to our newsletter to avoid missing out on any exclusive discounts!
Take care, much love xo
Firstly thank you Raid for my promptâŠ
Firstly thank you Raid for my prompt refund on my first order came wrong size re orderd fast delivery very happy with my purchase of ankle boots size 6 is great fits well not at all to tight great service :)
2023幎6æ20æ¥
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RAID London ããã®åç
Hey Karen, thank you for such a nice review, glad we managed to sort your issue out quickly and the 2nd paid were perfect for you!
Be sure to subscribe to our newsletter to avoid missing out on any exclusive discounts!
Take care, much love xo
In love with them!!
Just bought a pair at The Bay. I normally donât buy shoes if theyâre not leather because of my bunion, but these shoes felt good right away and no pressure on the bunion. In love with my new stilettos!!
2023幎7æ2æ¥
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RAID London ããã®åç
Awww thank you for such a great review and we're so pumped with your first purchase.
Go on, make your second purchase ;)
Sign up to our newsletter via our website, so you don't miss out on future exclusive discounts, and promotions.
Team RAID xoxo
My first time buying from Raid
My first time buying from Raid. Impressed with the style and quality of the fabric. Good finish. First one I ordered didn't fit so ordered another. Great.
Customer Service was supporting of me and sent a return label on line. Will keep my eye on new items coming.
2023幎6æ14æ¥
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RAID London ããã®åç
Hey thanks for the review, great to see another happy customer and glad you got the size you needed.
Be sure to subscribe to our newsletter, to receive future discount codes and early access to promotions.
Thanks again for your review!
-- Team RAID London --
I think it's a scam
I think it's a scam. Ordered 3 pairs of shoes, they've not arrived. The Yodel link they send via customer service, as proof that it's on it's way, doesn't work like a real Yodel tracker. I'm going to conact my bank. I wouldn't receommend to anyone, it's all very fishy.
2023幎6æ4æ¥
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RAID London ããã®åç
Hi Tee,
Sad to see a 1 star review after we have already had dialogue about your issue and Yodel is currently investigating. The tracking shows that you selected an alternative delivery date from the one originally planned which would result in the package going back to the depot for storage. Obviously it's not a scam, you can see many 5 star reviews proving otherwise.
Some shipments can get lost as they travel through the delivery network from depot to depot and if an item is lost the carrier has to perform a depot search, which does take a little time. Our customer service team have been in regular contact with you and a further update was provided yesterday. Rest assured your order will be either delivered or refunded and a claim placed with the carrier.
Thanks
RAID London Customer Service
I bought 2 of the same pair so 1 hasâŠ
I bought 2 of the same pair so 1 has gone back. I absolutely love them everyone at the wedding I went to commented on them and asked where I bought them so they will all be checking your sight now.
2023幎6æ3æ¥
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RAID London ããã®åç
Hi Sylvia, thank you for a great review and we're chuffed that you loved your purchase and so did the other guests!! ð
If there is anything else you need, our Customer Service team are there to assist.
Don't forget to sign up to our newsletter via our website, so you don't miss out on future exclusive discounts, and promotions.
Team RAID xoxo
i love my new boots so so much
i love my new boots so so much. i purchased premium shipping and it came in no time, thank you raidð€
2023幎5æ11æ¥
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RAID London ããã®åç
Hi, thanks so much for the 5 stars, awesome to hear you love your boots and they arrived quickly! We always try our best to deliver excellent service across all areas of our business and its nice to get recognition for when things go well.
We're always here if you need anything, just reach out to our Customer Service team for assistance.
Thanks again
Team RAID xoxo
Even though I returned my order it wasâŠ
Even though I returned my order it was a lovely experience and the shoes were nice just not what I needed!
2023幎5æ12æ¥
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RAID London ããã®åç
Hi Angela,
I am sorry to hear that your purchase didn't work out for you and wasn't what you needed, but a big thanks for the 5 stars and its so nice to hear that your overall experience was great!
If there is anything we can help you out with in the future, just reach out to our Customer Service team who would be more than happy to assist you!
Have a great day!
Much love, Team RAID
very happy with my choice
2023幎5æ21æ¥
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RAID London ããã®åç
Hey Loretta, thank you for your kind words, so glad you're happy with your recent purchase. Come back again soon to shop with us and make sure you sign up to our newsletter as you will then get discount codes direct to your inbox.
Thanks again,
Team RAID
RAID London ããã®åç
We love that you are in love with your purchase. It's nice to read such a positive words in a small review. ð€©ððð
Be sure to sign up to our newsletter so that you receive discounts, offers and promotions ahead of general website visitors.
Thanks again
Team RAID xx
First time purchasing from your websiteâŠ
First time purchasing from your website , absolutely stunning sandals/ heels.. I'm very happy customer ð fast delivery
2023幎4æ3æ¥
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RAID London ããã®åç
Hi there, I am pumped to hear that your first purchase went so well and you love your product and the fast delivery service.
If you need anything else just reach out to a member of our Customer Service team.
Don't forget to sign up to our newsletter as you get discount codes and offers direct to your inbox
Thanks xoxo
I bought the Ivonne block heeled kneeâŠ
I bought the Ivonne block heeled knee high boots. They were a slim fit and I have wide feet. So I had them sent back on Friday 7th April 2023 for a refund and I have had no response about a refund. Itâs Wednesday 12th now.
2023幎4æ7æ¥
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RAID London ããã®åç
Hi Helen, sad to see a 2 star review regarding the returns and refunds process. As you mention you returned the item on the 7th April and this date, along with the 10th April were bank holidays, so both the carriers and ourselves would not be working
causing a slight delay.
As of today (13/4/23) you refund has not been processed, however it can take a little time to check over the return and process any due refund, your item may still be in transit or in our waiting zone. Refunds are normally processed within 14 working days, in accordance with our published terms and conditions available from our website.
You can contact our Customer Service team for assistance as I do not see any previous open tickets regarding this issue.
Thanks
team RAID
Good product
The delivery came early and packaging was nice. The sandals are really lovely.
2023幎3æ31æ¥
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RAID London ããã®åç
Thanks Amuche, glad you like the packaging and thanks for the 5 star review. Be sure to checkout our "new in" section for the latest styles as we launch new styles most days.
If you need anything else just reach out to a member of our Customer Service team.
One last thing - Don't forget to sign up to our newsletter as you get discount codes and offers direct to your inbox
Team RAID
Love the product
Love the product - black crocodile flats that are great for relaxing at home in.
Quick delivery and just an excellent experience as usual.
2023幎4æ2æ¥
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RAID London ããã®åç
Hey RB, thanks for the 5 star review, it's nice to hear you can relax at home in your recent purchase.
As always, if you need any further support our Customer Service team are available Monday-Friday between 9:30am and 5pm excluding public holidays.
Signup for our newsletter to ensure you get offers and promotions in your inbox.
Thanks again
team RAID London xox
Really fast delivery and beautifulâŠ
Really fast delivery and beautiful shoes!
2023幎3æ27æ¥
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RAID London ããã®åç
Hi Hazel, thanks for the 5 star review and we're so happy that you love your purchase and it arrived quickly for you.
If you haven't already, sign-up for our newsletter to receive discount codes and offers that are only available to subscribers, and you get advanced access to sales.
Thanks again
RAID London team xoxo
I am a very huge fan of Raid
I am a very huge fan of Raid! As a lover of quality & stylish shoes, Raid allows me to opportunity to be stylish even with their very affordable prices. Certainly recommend to every stylish woman out thereâ€ïž
2023幎2æ2æ¥
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RAID London ããã®åç
Hi Oluwatomi, and thank you for your kind words. It's awesome to hear from customers that love our products and recommend our brand to others. If you need anything, just reach out to our CS team.
Thanks again x
Absolutely love my big pink platformâŠ
Absolutely love my big pink platform shoes! Awesome product and quick service
2023幎4æ6æ¥
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RAID London ããã®åç
Hi Jacqui, thank you for the 5 star review and we're happy that you love your pink platforms!
Make sure you sign up to our newsletter to receive discount codes direct to your inbox.
Team RAID London xoxo
Love my new rope sandals
Love my new rope sandals and so happy I found the last pair in my size! The only downside is I did have to pay some duty for them but the shipping was relatively fast.
2023幎4æ4æ¥
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RAID London ããã®åç
Hey Ajoke, thank you for such a nice review and we're so happy that you love your purchase. Some countries apply duty or taxes and sometimes they don't, there is not hard rule it seems.
If there is anything else you need, our Customer Service team are there to assist.
Sign up to our newsletter via our website, so you don't miss out on future exclusive discounts, and promotions.
Thanks,
RAID xoxo
My joy of coming across your websiteâŠ
My joy of coming across your website was awesome, I found the shoes extremely good value, the style was amazing too,I would happily recommend and buy from you again.
2023幎3æ31æ¥
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RAID London ããã®åç
Awesome to read and thanks for the 5 star review. It's great to hear you're happy with your purchase.
If you need anything else just reach out to a member of our Customer Service team.
One last thing - Don't forget to sign up to our newsletter as you get discount codes and offers direct to your inbox
Thanks xoxo
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