Raw Dog Food Company Ltd レビュー 

Raw Dog Food Company Ltd からの回答

2025年6月16日

Thank you for your positive review of Raw Dog Food Company!

It's great to hear that you are happy with the quality of our trusted product ranges.

Thank you for your feedback!
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年6月16日

Thank you for your positive review of Raw Dog Food Company!

We're thrilled that you are happy with our variety of quality ranges, and that our products suit the raw feeding needs of your dogs!

It's great that you find our trusted Nationwide delivery to Scotland reliable, consistent, that the notifications and communications are convenient, and that your order arrives promptly.

Our raw ranges are complimented by a fantastic selection of natural, wholesome treats, from gently air dried, all meat to frozen treats, there's no doubt something tasty your dogs will also love!

Thank you once again for your valued feedback and entrusting Raw Dog Food Company.

Raw Dog Food Company Ltd からの回答

2025年6月14日

Thank you for your positive review of Raw Dog Food Company!

Our team places customer service at the heart of all we do! We're a genuine, friendly and knowledgeable team who enjoy supporting customers and their healthy, happy dogs!

Thank you for entrusting Raw Dog Food Company!

Raw Dog Food Company Tean

Raw Dog Food Company Ltd からの回答

2025年6月14日

Thank you for your positive review of Raw Dog Food Company!

We're thrilled that you find our team so friendly, helpful and reliable! Delivering genuine customer service and exceeding the needs of our valued customers is at the heart of what we do!

Our quality raw ranges suit all budgets and feeding needs, and truly showcase the best in raw feeding. Look out for the many new ranges arriving soon, giving you more variety and choice or healthy, happy dogs!

Thank you for recommending us to others and for entrusting Raw Dog Food Company for your dog's raw favourites!

Warm regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年6月14日

Thank you for your positive review of Raw Dog Food Company!

We're sp pleased that you are happy with the efficient service we provide. Ordering your dog's raw food should be easy, convenient, offering prompt timing and communication.

We value your feedback, and thank you for entrusting Raw Dog Food Company for your dog's raw feeding needs!

Raw Dog Food Company Ltd からの回答

2025年6月14日

Thank you for your positive review of Raw Dog Food Company!

We're thrilled that you find our trusted Nationwide delivery prompt, reliable and packaged to a high standard. Our frozen orders travel far and wide, and we invest great time, energy and expense to ensure reliable and consistent transportation of your order to your door.

Our quality raw ranges suit all budgets and feeding needs, and we're so happy that your Westie loves their raw and is healthy and happy!

Thank you for valued feedback, and for entrusting Raw Dog Food Company for your Westie's raw favourites!

Warm regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年6月12日

Thank you for your positively fabulous review of Raw Dog Food Company!

"Fabulous" and "brilliant" are high accolades, and we're thrilled that you find our Click & Collect convenient, and that our quality ranges suit your dog's raw feeding needs perfectly!

Thank you for the 5 stars, and your valued, upbeat feedback has really put a huge collective smile on our faces!

We look forward to seeing you in-store again soon!
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年6月11日

Thank you for your positive review!

We're thrilled that you are pleased with our packaging standards, delivery timeframe and the quality of our raw product ranges! We're so happy that your dog enjoyed our premium sardines!

Thanks once again for your valued feedback!

Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年6月9日

Thank you for your positive review of Raw Dog Food Company!

We genuinely prioritise and value the needs of our customers and their furry friends! We're thrilled that you find our quality raw ranges fantastic and that our customer service is excellent.

Thank you so much for your kind words, and for entrusting Raw Dog Food Company for your dog's raw feeding needs!

Warm regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年6月9日

Thank you for your positive review of Raw Dog Food Company!

We're thrilled that you find our Nationwide delivery prompt, and delivered at a time suitable to for you. We really pride ourselves on the time, energy and investment we extend towards our trusted, quality packaging for your orders, and are so pleased to know that your order arrives intact.

Thank you once again for your valued feedback, and for entrusting Raw Dog Food Company for your dog's raw feeding needs.

Warm regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年6月9日

Thank you for your positive review of Raw Dog Food Company!

We're thrilled that you find our ranges are competitively priced. Our quality raw dog food suits a range of budgets and feeding needs.

Providing great customer service is at the heart of all we do! We're a genuinely friendly team who enjoy delivering great service in both word and action. And we're always happy to assist so that you receive your collection or delivery orders when you need them!

Thank you once again for your valued feedback!
raw Dog Food Company team

Raw Dog Food Company Ltd からの回答

2025年6月9日

Thank you for your positive review of Raw Dog Food Company!

It's great that you have highlighted two important factors when entrusting us for your dog's raw feeding needs - seamless ordering and delivery.

We pride ourselves on ease of ordering, and crucially the convenience of our Nationwide delivery service, as you get to select your preferred delivery date.

We appreciate you taking the time to share your valued feedback!

Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年6月9日 に更新

Thank you for your positive review of Raw Dog Food Company, and for entrusting us for over 6 years for your dog's raw feeding needs!

We're thrilled that during the years you have entrusted us you find our website easy to use, and that we offer a great variety of brands and products to suit.

Thank you for highlighting our unique Nationwide delivery service where you get to choose your preferred delivery date. Our quality packaging standards and quick, convenient delivery are two important cornerstones of all that we do, supported by a reliable and respectful trusted courier provider.

Thank you once again for your valued feedback!

Warm regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年6月9日

Thank you for your positive review of Raw Dog Food Company, especially for highlighting the customer service you received from our colleague, Jasper at our Norwich Retail and Click & Collect store.

We're really enjoy receiving reviews when a team member is mentioned by name! Our team is not only approachable and knowledgeable, but most importantly genuine, considerate and helpful! You can't pretend that - it's truly what we value in people and in the service standards of our Company!

Thank you once again for highlighting the excellent customer service you received! And we look forward to serving you again soon!

Warm regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年6月9日

Thank you for your positive review of Raw Dog Food Company!

We love being described as "fantastic"! - we've got huge smiles on our faces for the kind praise! Also, the best praise from your dogs too, who love a delivery from Raw Dog Food Company!

It's awesome to know that we're the home of happy customers and happy dogs! What a win win start to our week!

Thank you once again for sharing such positivity, and for your valued feedback!

Warm regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年6月9日

Thank you for taking the time to share your positive review of Raw Dog Food Company!

It's great to hear that our variety of brands and products suit your fussy eater, which means a bowl licked clean! Now that sounds like a very happy dog, which no doubt gives you peace of mind!

We're thrilled that you find our Nationwide delivery service quick, efficient and reliable! We're happy that you're happy!

Thank you once again for your valued feedback, for recommending us and for entrusting Raw Dog Food Company for your dog's raw feeding needs!

Warm regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年6月8日

Thank you for taking the time to leave a review!

It's great to hear that you are so pleased with the health and well-being of your GSD's! And a super choice with the duck and tripe mince, a lean protein minced with tripe, a nutrient dense, muscle meat. When feeding our dogs, it always gives peace of mind when we see our dogs not only enjoying their food, but also living the benefits!

Thank you for the thumbs up!
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年6月8日

Thank you for taking the time to leave a positive review of Raw Dog Food Company, and for the constructive, welcomed feedback!

Raw Dog Food Company is presently developing a unique loyalty program. We really appreciate your thoughts on incentivising customers who choose to entrust us for their dog's raw feeding needs.

We're thrilled that you are pleased with our customer service, product quality and the high packaging standards ensuring the safe delivery of your order. These are cornerstones of our business, and areas that we invest a great deal of time, energy and funds to ensure consistency, each and every time.

Thank you once again for the praise, but also, most importantly, recommending an area where we can be better!

Sincerely,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年6月7日

Thank you for your positive review of Raw Dog Food Company, especially having entrusted us with your dog's raw feeding needs for quite some time!

We're thrilled that your dog is thriving on raw, that you are happy with our quality products and that the customer service you receive is friendly and polite.

Thank you for using our convenient Click & Collect service. We're pleased that your order is prepared promptly and that the collection notifications are helpful.

Thank you once again for your valued feedback.

Warm regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年6月8日 に更新

Thank you for your comments, however, respectfully, there is a misunderstanding on your part.

Our and DPD records clearly show that your order was dispatched from our premises at -18 degrees, on May 29th at 3:37pm, and arrived at your home the next day, May 30th at 11:10am. Totalling 19.5 hours in transit.

It appears you have misunderstood the DPD label sticker on the box. The label instructs the driver to deliver “today”, meaning the delivery day, which for your order was May 30th.

Your order was packaged in a thermally lined box that retains the thermal integrity of your frozen goods. You have stated that your order arrived “half frozen”; we can only determine from this statement that your goods were still frozen and cold to the touch on receipt, and therefore are safe to be refrozen and fed to your dog. Please refer to our Terms & Conditions which define this.

Our previous email correspondence clearly shows that we have fairly and diligently communicated with you. At no stage have you been ignored; indeed, we have asked some reasonable and fair questions in our efforts to provide further support and understanding, however, you have chosen not to respond to these respectful requests.