Raw Dog Food Company Ltd レビュー 

Raw Dog Food Company Ltd からの回答

2025年4月14日

Dear Hazel,

Thank you for taking the time to review your experience at Raw Dog Food Company.

We're thrilled that you find our Company has a great variety of brands and products that suit your dog's raw feeding needs. We appreciate your custom, and earnestly strive that all aspects from online ordering to delivery is easy and convenient.

We sincerely apologise regarding your experience of the delivery driver in your area. We understand this must be frustrating for you! I have your order history and our Retail Store Manager will contact you directly so that we may resolve your concern.

Many thanks for your custom and valued feedback.

Warm regards,
Jude

Raw Dog Food Company Ltd からの回答

2025年4月10日

Good Afternoon David,

Thank you for your positive review of your experience at Raw Dog Food Company!

It's great to note the consistency of our order and delivery standards - this is an area of our customer service that we pride ourselves on.

We're thrilled that you find ordering easy and that you are pleased that when ordering we offer the autonomy and flexibility to choose your preferred delivery day. We really strive to make your customer journey seamless and convenient.

Please know that our friendly team is always available should you have any questions regarding our brands and product ranges. We are always happy to assist!

Many thanks once again for your feedback, and we look forward to picking and packing your fourth order with us!

Warm Regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年4月10日

Dear Mr. Grimes,

Thank you for your positive review of your continued experience at Raw Dog Food Company for over the past 5 years! And thank you for entrusting our team towards the health and well-being of your dogs during this time - it's a milestone!

When I told the team that Mr. Grimes had left a review, they spoke of you so fondly! Our team sincerely values your continued support and greatly appreciates your continued custom.

We look forward to seeing you again in store soon!

Warm Regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年4月14日 に更新

Good Afternoon Miss Jones,

Thank you for your positive review of Raw Dog Food Company - especially so, as it was your very first order and delivery with our business!

We're thrilled that you discovered us, and decided to entrust Raw Dog Food Company for your dog's health and happiness! It's always a leap of faith when trying a business for the first time, and we're so very pleased that you were impressed with our variety of product ranges and the delivery timeframe.

Many thanks once again for your feedback, and please know that should you have any questions regarding our quality ranges, our friendly and knowledgeable team is always happy to help!

We look forward to receiving your second order with us!

Warm regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年4月2日

Thank you for your concise review of your experience at Raw Dog Food Company! We're so pleased that you are happy with the services we provide.
With thanks,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年3月31日

Good Morning Gemma,

Thank you for your positive review and update, and for entrusting Raw Dog Food Company for your Labrador's continuing health and happiness!

Our team is just so happy that through all of the heartbreak that there was hope, and that feeding nurturing, natural food, transformed your dear Labrador who is now enjoying a new lease of life. This is just awesome!

Thank you once again for choosing Raw Dog Food Company and entrusting our team. Yours is a wonderful, true life story on the nurturing benefits of raw! Please know that we are here to support you and that we can't wait to hear of more positive changes in your Labradors well-being.

With thanks,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年3月25日

Dear Sophie,

Thank you for your positive review of your experience at Raw Dog Food Company, especially so for highlighting the "brilliant" customer service you received from our Retail Store Manager, Amanda.

Having the autonomy to choose your preferred delivery day is an important service we provide, and we are thrilled that your order was delivered promptly with 18 hours of ordering. We believe shopping for your dog's raw food should be easy and convenient.

We are also pleased that you find our raw and natural ranges fantastic! Be on the lookout for exciting new brands and products that are uploaded most weeks - you may just discover your dog's new raw favourites!

Thank you for recommending Raw Dog Food Company to others - we value your support and greatly appreciate your custom.

Warm regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年3月25日

Dear Michael,

Thank you so much for your positive review of your experience at Raw Dog Food Company, especially for highlighting the excellent service you consistently receive from our team, especially Sarah!

Thank you also for entrusting Raw Dog Food Company for the health and happiness of your furry friend over the past three years! We're thrilled that you consistently receive great advice and reliable service!

We truly value your custom and thank you for the thumbs up! We're looking forward to seeing you in store again soon!

Warm regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年3月28日 に更新

Dear Leyla,

Our Retail Store Manager has called and left several messages in an earnest attempt to work with you on your complaint. To date, we have not heard back from you.

We have checked your order, and it shows that you ordered 40 chubs of product at 10:24PM on Wednesday, 5th March for selected delivery on Friday, 7th March; therefore, our Company met your preferred and selected delivery date and delivered on time.

Your order left our premises at 3:34PM on Thursday 6th March and was received by yourself at 12:47PM on Friday, 7th March; therefore, we do not understand how 15 chubs were completely defrosted to room temperature (18C) whilst the remaining 25 chubs were still completely frozen, as they all arrived in the same thermal protection.

Further, we have checked our recorded telephone conversations on the dates in question and no dialogue by our staff has recommended to any callers to feed products that have arrived defrosted at room temperature and are not cold to the touch.

We continue to invite you to call to discuss this matter.

With thanks
Raw Dog Food Company

Raw Dog Food Company Ltd からの回答

2025年4月10日 に更新

Dear Tracey,

Thank you for taking the time to write such a thoughtful and positive review of your experience at Raw Dog Food Company.

The team is thrilled that your Labrador is now happy and healthy - that must be both wonderful to see and has given you tremendous peace of mind knowing that your lab is now thriving on their raw food.

Thank you for entrusting us, at what was a very worrying and concerning time for you. Our team genuinely loves dogs, and your heartbreak to heart full journey truly motivates and inspires us to be the best in supporting dogs with natural nutrition. The transformation you have seen in your Labrador confirms you made the best health choice for them!

You have the right to ask as many questions as you like - after all that's now we learn about your dog and what's best for them. We are so happy that we were able to deliver the advice that was best suited to your Labrador and give you the encouragement needed when embarking on the wellbeing of your dog.

Thank you for your kind words regarding our team. It really means so much to each of them, as we are earnest in helping our customers and their beloved dogs. We value your feedback and sincerely thank you for recommending our knowledgeable and friendly team to others.

Thank you once again for taking that leap of faith in natural, wholesome food and for entrusting our team with the health and happiness of your Labrador.

Please know we are with you and should you require any further support (or have more questions 😃) we are genuinely happy to help!

Warm regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年3月9日 に更新

Good Morning,

Thank you for taking the time to review your experience with Raw Dog Food Company.

We're especially pleased that your review specifies that you shop using our Raw Dog Food Company App, which is the first of it's kind in the raw dog food industry. Our App makes shopping for your dog's raw favourites so much easier as you have said. Also, the convenience of having your raw dog food order delivered nationwide to your door all done from your mobile device.

Our curated product ranges are something we are proud of. We work with the most trusted of industry approved brands, and our variety of product ranges gives your dog everything they need to thrive.

Thank you once gain for your valued feedback!

Warm regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年3月7日

Thank you for taking the time to share you positive review of Raw Dog Food Company! Your feedback is greatly welcomed, especially because you have entrusted our business with Billy's raw feeding needs for many years.

It is always nice when you come in to collect your order, as it is an opportunity to say hello and have a chat! The welcome and service you receive is genuine, as we so enjoy seeing you!

We're thrilled that you like our quality ranges (and that Billy doesn't leave a morsel!), and that you find the brands we stock value for money.

Thank you once again for your feedback, and we look forward to seeing you again next week at our Taverham, Norwich, Click & Collect.

Tell Billy we said hi!

Warm regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年3月7日

Thank you for taking the time to share your positive review of Raw Dog Food Company.

Thank you also for acknowledging the team in the support they gave to help you start your dog on their raw dog food! It's an exciting time, as you'll see a transformation in their overall health, well-being and happiness!

Thank you for entrusting Raw Dog Food Company, as you embark on your raw feeding journey. Please know that the team is happy to provide support should you need it.

We look forward to seeing you in store again soon for a pup-date!

Warm regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年3月5日

Dear Jake,

Thank you so much for taking the time to write a positive review of your in store experience at our Taverham, Norwich Retail and Click & Collect location.

We love to hear that you find the team friendly, because they are, genuinely so! Thank you for specifically acknowledging the excellent service and advice you received from Yaz. She'll really appreciate the mention!

You can ask as many questions as you like, as that's how we establish what's best for your dog and to ensure you're feeling supported along your raw feeding journey. Our team sincerely enjoys meeting and speaking with customers, and loves knowing that what they do benefits the health, well-being and happiness of their dogs.

And that is really one of the reasons why we are a genuinely friendly bunch - it's because we absolutely love what we do!

Thank you once again for your feedback. We look forward to seeing you in store again very soon!

Warm regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年3月5日

Dear Amy,

Thank you for writing such a positive review of your recent visit to our Taverham, Norwich retail location!

We're thankful that you have entrusted Raw Dog Food Company for your two Doberman's raw feeding needs. We're thrilled that you found the support and advice you received from Yaz helpful! And it's awesome that you've described Yaz as, "amazing"! Now that's a review that has really made our Wednesday!

Thank you for taking the time to provide such valued feedback. We look forward to welcoming you back in store soon!

Warm regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年3月5日

Good Afternoon Charlotte,

Thank you for taking the time to write such a positive review of your raw feeding consultation at Raw Dog Food Company!

We're genuinely pleased that your greyhound girl has a renewed interest in eating, and most importantly, that she is enjoying her new raw food! It must be heart warming to see her benefiting from natural, wholesome nutrition.

Our raw consultations are really important to us. `It's through these discussions we are best able to support our customers and the individual needs of their dogs. We're thrilled that you found the raw feeding advice and guidance you received was extensive and thorough.

Thank you for recommending us to others, especially on the back of the support you have received! Please have peace of mind in the knowledge that our team's support continues throughout your raw feeding journey!

Thank you once again for providing such valued feedback. We look forward to hearing how your greyhound girl continues to thrive!

Warm regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年3月5日

Good Morning Penny,

What a brilliant way to start our Wednesday with your 5 star review of your experience at Raw Dog Food Company!

Thank you for taking the time to share how pleased you are with our Click & Collect service! With Click & Collect points throughout Norfolk, it's important to us to make shopping for your dog's raw food easy and convenient.

Again, thank you for sharing such valued feedback - the team genuinely appreciates your thoughts on the services we provide.

We look forward to picking and packing your next Click & Collect order!

With thanks,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年3月5日

Good Morning Keith,

Thank you for taking the time to review your experience at Raw Dog Food Company!

We are thrilled that your find that the service our team provides is prompt and efficient. Most importantly, is that you describe our team as friendly! We are a genuinely friendly team, who love what we do - meeting and helping our customers, and of course meeting and fussing over their dogs too!

Thank you once gain for providing such valued feedback on our service!

Warm regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年2月17日

Dear John,

Thank you for taking the time to write a positive review of your experience at Raw Dog Food Company!

We're thrilled that you find our product selection excellent! We pride ourselves on our trusted brands and range variety.

It really is important to us that you have always had a great experience shopping with us! From ordering, delivery to communicating with our friendly, knowledgeable team - all these elements make for a great experience each and every time.

We also pride ourselves on our Nationwide delivery standards, especially regarding the condition and quality of your raw order on arrival to your home. We engage a Food Safety Consultant and invest considerable energy ensuring orders are packaged safely and robustly during transit, giving peace of mind.

Thank you once again for entrusting Raw Dog Food Company for your dog's health and well-being!

Warm regards,
Raw Dog Food Company Team

Raw Dog Food Company Ltd からの回答

2025年2月8日

Good Morning Susan,

Thank you for taking the time to share your positive experience at Raw Dog Food Company!

We are thrilled that you chose to entrust Raw Dog Food Company for your pup's health and nutrition!

It's great to hear that there's no need for magic tricks to get your pup interested at meal times. All natural and wholesome ingredients are all your pup needs to get excited (and devour) their raw bowl.

We do love big pup energy and enthusiasm for their raw food - it certainly must be a delight to see and gives you peace of mind knowing that your pup loves their raw food and that they're getting the nutrients they need to thrive!

We agree, our team is helpful, knowledgeable, and genuinely want what is best for you and the health and well-being of your growing pup. We're always happy to help and assist along your raw feeding journey.

Thank you once again for your kind words, and for entrusting our team for your pup's raw feeding needs.

Warm regards,
Raw Dog Food Company Team