Reactive Home Services レビュヌ 

717
•
TrustScore 5段階評䟡の4.5

4.7

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I phoned on Monday that my hoover wasn’t working . I got a text on Tuesday telling me they were going to send me another . On Wednesday I got the confirmation on Friday DPD gave me a one hour time sl... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I recently had reason to contact Reactive / Zest Appliance Care Services, who are now the same company, and with whom I have several plans covering appliances in my home. After only a very short wai... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The customer service lady i spoke to, Bee, was very helpful. She went through some fault finding points which could have been useful and then, explained step by step what the process was. Finally she... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Brilliant fast service, had a blocked drain ,with 2 short phone calls ,from 1st call to Reactive ,then call to Drain Engineer , he then drives away after clearing blocked drain ,less than 1 hour in... もっず芋る

䌁業が回答したした

䌁業情報

  1. 家電修理業

圓該䌁業による蚘述

Since 2005, we’ve been a trusted name in appliance and electronics repair across the UK. With millions of devices serviced over the years, we’ve built a reputation for reliability, expert care, and customer-first service. We offer a wide range of service, maintenance, and replacement plans designed to keep your home running smoothly — all under one roof. Our bespoke plans are tailored to suit your household needs, ensuring maximum convenience and peace of mind. What sets us apart is our commitment to quality and personal service. Our helpdesk and operations teams are known for their friendly, responsive support, while our network of skilled independent repair partners and in-house engineers ensure fast, professional repairs wherever you are. With industry-leading customer satisfaction, approval, and retention rates, we’re proud to support local businesses, deliver excellent value, and be the go-to choice for thousands of households across the UK.


連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

717件のレビュヌ

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顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

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この䌁業のTrustpilot 利甚方法

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4.7

すべおのレビュヌ

(717)

過去12か月のレビュヌ数: 44ä»¶

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5぀星のうち5の評䟡

Excellent Engineer.

Rang Reactive for the first time in 10 years. I’ve been insured with them or over 12 years. They sent an engineer out to my Neff oven within 2 working days. Janis text me to say he would arrive at 10 am and was spot on. He was very polite and helpful , brought the spare part in case he needed to replace the old one and completed the job with efficiency. The proof is in the pudding with insurance and this time Reactive was excellent.

2024幎5月20日
自発的なレビュヌ
Reactive Home Services ロゎ

Reactive Home Services からの回答

Hi John,

Thank you for taking the time to leave us this fantastic review!

Many thanks
Charley

5぀星のうち5の評䟡

Carl has attended to a few of my


Carl has attended to a few of my appliance repairs,hes always a well-mannered, polite & friendly man and is efficient in his job.A credit to your company.

2024幎4月22日
自発的なレビュヌ
Reactive Home Services ロゎ

Reactive Home Services からの回答

Hi Christine,

Thank you for taking the time to leave this lovely review for Carl!

Many thanks
Charley

5぀星のうち5の評䟡

Quick and chirpy

David was polite and the job was done within minutes.
Thank you

2024幎3月28日
Reactive Home Services ロゎ

Reactive Home Services からの回答

Hi,

Thank you for leaving us a review, its great to hear your repair was completed quickly.

Kind regards
Keira

5぀星のうち5の評䟡

Yunus arrived on time and was polite


Yunus arrived on time and was polite and diagnosed the problem straight away and fixed it there and then. Wonderful service. Was the first time of using Reactive after holding insurance with them for a number of years and I am glad I have kept with them now, my first impressions are good.

2024幎1月19日
自発的なレビュヌ
Reactive Home Services ロゎ

Reactive Home Services からの回答

Hi Jane,

Thank you for leaving us a review. Janis is a fantastic engineer, we are delighted to hear he has been able to fix your appliance.

Kind regards
Keira

5぀星のうち4の評䟡

A very satisfying experience

Initially, I was disappointed by the Reactive Insurance agent's immediate negative reaction to my request for a home visit saying the problem was not covered by my policy. However, after some negotiating, a visit was ordered, and the repair completed within three days. The repair man was very helpful and very efficient.
I have used Reactive Insurance Solutions on several occasions and have generally found them to be very good

2023幎12月6日
Reactive Home Services ロゎ

Reactive Home Services からの回答

Hi Elizabeth,

Thank you for leaving us a review, we're pleased to hear our engineer was able to resolve your query efficiently.

Kind regards
Keira

5぀星のうち1の評䟡

Have just cancelled 5 policies

Have just cancelled 5 policies . This company are totally innefficient and useless . Avoid

2023幎11月22日
自発的なレビュヌ
Reactive Home Services ロゎ

Reactive Home Services からの回答

Hi Graham,

Thank you for your feedback.

We can see you have spoken to a member of the team who have cancelled the policies and refunded premiums where applicable.

Kind regards
Keira

5぀星のうち5の評䟡

Well worth my premiums

I haven’t had to claim that often, but whenever I do it’s always a very positive experience.. today was no exception. I would never look elsewhere even if the premiums were cheaper because the customer service is excellent!

2023幎11月16日
自発的なレビュヌ
Reactive Home Services ロゎ

Reactive Home Services からの回答

Hi,

Thank you for leaving us a review.

We are delighted to hear you're happy with our service.

Kind regards
Keira

5぀星のうち5の評䟡

I am happy with the swift response and


I am happy with the swift response and decision from Reactive insurance. Very happy with my phone call with Natasha, arranging payment and my delivery needs.

2023幎11月8日
自発的なレビュヌ
Reactive Home Services ロゎ

Reactive Home Services からの回答

Hi Mandy,

Thank you for your review.

It is great to hear Natasha was able to help, we will pass this feedback onto her.

Kind regards
Keira

5぀星のうち5の評䟡

Sylvia was the lady I talked with and


Sylvia was the lady I talked with and most helpful and pleasant and what I have come to expect from Reactive she booked an engineer appointment with efficiency and we actually feel helped thank you

2023幎9月14日
自発的なレビュヌ
Reactive Home Services ロゎ

Reactive Home Services からの回答

Hi John,

Thank you for taking the time to leave us a review, we will pass this lovely feedback over to Sylvia.

Many thanks
Charley

5぀星のうち5の評䟡

Great customer service

Great customer service, very polite helpful lady on the phone, sorted within 5 mins

2023幎8月16日
Reactive Home Services ロゎ

Reactive Home Services からの回答

Hello,

Thank you for taking the time to leave a 5 star review. It is greatly appreciated

Kind regards
Sam

5぀星のうち5の評䟡

No hassle

No hassle. Arranged my annual boiler service.

2023幎8月3日
自発的なレビュヌ
Reactive Home Services ロゎ

Reactive Home Services からの回答

Hi Carol,

Thank you for taking the time to leave a review regarding your boiler service. Its really appreciated

Kind regards
Sam

5぀星のうち5の評䟡

Abbie was on the ball

Abbie was on the ball and dealt with my request in a friendly and professional, no-fuss way.

2023幎7月19日
自発的なレビュヌ
Reactive Home Services ロゎ

Reactive Home Services からの回答

Hi John,

We're glad Abbie was able to help, thank you for taking the time to leave a review

Kind regards
Sam

5぀星のうち5の評䟡

Very professional

Very professional . Fixed the problem quickly and efficiently.

2023幎6月16日
自発的なレビュヌ
Reactive Home Services ロゎ

Reactive Home Services からの回答

Hi Steve,

Thank you for leaving us a review!

Kind regards,
Charlotte from Reactive

5぀星のうち5の評䟡

Came across very helpful and friendly


Came across very helpful and friendly when dealing with my issue, as well as being professional.

2023幎5月16日
自発的なレビュヌ
Reactive Home Services ロゎ

Reactive Home Services からの回答

Hi Gobi,

Thank you for leaving us a review. We're so pleased to hear we were able to help!

Kind regards,
Charlotte from Reactive

5぀星のうち4の評䟡

Very helpful although it took some time


Very helpful although it took some time to get through to your colleague Abbie on the telephone

2023幎5月9日
Reactive Home Services ロゎ

Reactive Home Services からの回答

Hi Rodney,

Thank you for leaving us a review. We're pleased to hear Abbie was able to help!

We do our best to answer calls as quickly as possible, although this may not always be possible, so I offer our apologies for the delay.

Kind regards,
Charlotte from Reactive

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