Reactive Parts レビュー 

Reactive Parts からの回答

2023年11月27日

Hi Jonathan

Thank you for leaving us your positive feedback. Your satisfaction is our ultimate priority so it's great to hear that you're happy with the service we provide when enquiring with us. It's always a pleasure assisting you and we look forward to having you back again. Thanks for your recommendation, we pride ourselves as the UK's leading performance parts supplier and glad you're consistently impressed with how we do things on this end. Thank you again :)

From Emma and the Team at Reactive Parts

Reactive Parts からの回答

2023年11月27日

Hi A J

Thank you for leaving us this positive feedback. We are really glad to hear you're pleased with the service we provided when you enquired with us. We pride ourselves in unbeatable prices and the ability to source most parts for our customers, so we're really thrilled we've been able to help you out and it's brilliant to hear you'll be a returning customer. We look forward to seeing you again :)

Hope you enjoy your new parts in the meantime!

From Leon and the Team at Reactive Parts

Reactive Parts からの回答

2023年11月24日

Hey Rob

Thank you for leaving us your positive review. We are really pleased that you're happy with the service you received when you ordered with us. It is always a pleasure doing business with you and it's great to hear you feel we do business honestly, recommending only what is in your best interest :) we hope you enjoy your new parts and hope to have you back again soon!

From the Team at Reactive Parts

Reactive Parts からの回答

2023年11月23日

Hi Rolf

Thank you for leaving us your positive feedback. We are thrilled to hear you are pleased with our service and the products you ordered. We are extremely happy to have your opinion that our fairings are one of the best in Europe. We pride ourselves on selling the world's lightest fibreglass fairings and we are glad they met your expectations

We hope you will shop with us again soon

From the Team at Reactive Parts

_________________________


Hallo Rolf

Vielen Dank, dass Sie uns Ihr positives Feedback hinterlassen haben. Wir freuen uns, dass Sie mit unserem Service und den von Ihnen bestellten Produkten zufrieden sind. Wir freuen uns sehr über Ihre Meinung, dass unsere Verkleidungen zu den besten in Europa gehören. Wir sind stolz darauf, die leichtesten Glasfaserverkleidungen der Welt zu verkaufen, und freuen uns, dass sie Ihre Erwartungen erfüllt haben

Wir hoffen, dass Sie bald wieder bei uns einkaufen

Vom Team von Reactive Parts

Reactive Parts からの回答

2023年11月22日

Hi Trevor

Thank you for leaving us your positive review. We are glad to hear you found our service helpful and that your parts arrived with you quickly. We pride ourselves on supplying only the very best, professional parts that the market has to offer. We are thrilled to hear that you found your parts perfect upon arrival. We are proud to have you recommend us and that we are your go-to place for race parts. We hope to do business again with you very soon, it would be our pleasure

From the Team at Reactive Parts

Reactive Parts からの回答

2023年11月21日

Hi Paul

Thank you for leaving us your positive review. We are in the game to do what we can to source almost anything you can think of for your bike, and deliver an excellent service along with quality products. We are really pleased that we have impressed you again with our service and that you are happy with your parts :D thanks again for your brilliant feedback!

From the Team at Reactive Parts

Reactive Parts からの回答

2023年11月21日

Hi Richard

Thank you for leaving us your positive feedback. We are really pleased that you're impressed with our service and that you will use us again. It was a pleasure doing business with you and keeping you updated with the progress of your order. We look forward to having you back again soon

Thank you again :)

From Leon and the Team at Reactive Parts

Reactive Parts からの回答

2023年11月21日

Hi Aidan

Thank you for leaving us your positive feedback. We are thrilled you are happy with the service we provided when you ordered with us. We strive to impress our customers with our communication and service so it is great to have your positive feedback about this. We are also very pleased that you felt our prices and quality is great and we look forward to having you back again soon when you need more parts

From the Team at Reactive Parts

Reactive Parts からの回答

2023年11月22日

Hi Rick

Thank you for leaving us this positive review! We are really glad to have impressed you with the speed of our communications with you. It's absolutely brilliant to have consistent feedback from our customers regarding our selection of parts and we are glad you feel the same. We pride ourselves on supplying only the very best parts available and we're thrilled that you are also happy with what we have on offer. We hope you enjoy your new parts and look forward to having you back again soon!

From the Team at Reactive Parts

Reactive Parts からの回答

2024年1月10日 に更新

Response to most recent review:
Hi Russ

Sorry to hear you are not happy with the speed of supplying the replacement bolts. Unfortunately due to the Christmas closures our Italian manufactures have only just opened this week, and we are expecting a large shipment from the manufacturer imminently. We apologise for the delay, however I can see we have been in touch to keep you in the loop as the information becomes available to us. Unfortunately we are at the mercy of our suppliers giving us accurate information. Please rest assured we are working hard with our suppliers to get all parts in stock. We usually operate on a same-day turn around, so as soon as we have your parts they will be dispatched to you


Response from initial review:
Hi Russ

Thank you for leaving us your positive feedback. We pride ourselves on being able to get hold of almost any motorcycle part for our customers when they enquire with us and glad we could fulfil your special request. It was a pleasure assisting you and we hope you will consider using us again when you need more parts

From the Team at Reactive Parts

Reactive Parts からの回答

2023年11月13日

We're delighted to hear about your positive experience! It's great to know that our online ordering process was prompt, with quick updates on the shipment status. We're pleased that our email notifications were informative, providing you with a clear timeline for the delivery.

Additionally, we appreciate your feedback on our telephone support. We strive to offer helpful guidance and ensure that you feel confident about the compatibility of the parts. If you ever have more questions or need assistance in the future, don't hesitate to reach out. Thank you for choosing us, and we look forward to serving you again!

From the team at Reactive Parts.

Reactive Parts からの回答

2023年11月13日 に更新

Good morning Simon,

We appreciate you taking the time to share your experience, and we sincerely apologize for the challenges you've faced regarding your warranty claim. Your feedback is invaluable and we want to assure you that we take it seriously.

Jack emailed you a proforma for the replacement load cell and a payment link for the part.

The reason for the warranty replacement was due to improper handling of the blipper on uninstalling by yourself.

Jack has spoken with the supplier numerous times to do everything he can to get this resolved for you.

However as this was a user error they will not replace through a warranty claim.

If you have already decided to purchase the replacement part elsewhere, we understand and respect your decision. However, we would welcome the opportunity to get the replacement part in for you.

Please consider to speak with our customer service team directly so that we can expedite the resolution and discuss any further assistance you may require. Your satisfaction is our priority, and we are committed to getting you sorted.

Thank you for your understanding.

Best regards,

Leon and the team at Reactive Parts.

*Update* Hi Simon, we do understand your frustration, however I can verify that this was sent to you. I would be happy to supply you with the audit trail of this communication should you need. I expect that this will have gone into any spam or junk folders you may have. My understanding is that this has been a problem with previous correspondence from our domain also.
Again we have done all we can to assist you. Unfortunately as the damage incurred when uninstalling the product did not fall within the manufacturers warranty terms, this is all we could offer.
We have attempted to call you today to see if we can maybe forward this proforma to an alternative email address. We are sorry we could not reach a satisfactory outcome for you.
We wish you all the best

Reactive Parts からの回答

2023年11月13日

Hi Jonathan!

We're thrilled to hear that you had a positive experience with Leon and that the communication was great. Our team takes pride in providing excellent service, and it's fantastic to know that you're excited about getting your bike back together. If you have any more questions or need further assistance, feel free to reach out. We appreciate your feedback and look forward to ensuring your continued satisfaction with our services. Safe riding!

From the Team at Reactive Parts

Reactive Parts からの回答

2023年11月7日

Hi there,

We wanted to express our gratitude for the kind review you left for us regarding your recent purchase of an SC Project exhaust. Your feedback means a lot to us, and we're thrilled to hear about your overall positive experience, despite the initial hiccup.

We're delighted to know that your order arrived within the agreed time frame and that you found our pricing fair. At Reaction Parts, we are committed to providing excellent service and top-quality products, and it's rewarding to see that reflected in your review.

We also appreciate your understanding and patience when the wrong exhaust initially arrived. We understand that such situations can be frustrating. We're pleased that we could work together to reach a satisfactory resolution to your concern.

Once again, thank you for choosing Reaction Parts, and for taking the time to share your experience. We look forward to serving you again in the future, and we'll do our best to ensure a seamless and trouble-free experience with your next purchase.

Thank you for your trust in Reaction Parts, and we're excited to have you as a valued customer.

Warm regards,
Leon and the team at Reactive Parts

Reactive Parts からの回答

2023年11月3日

Hi Christian

Thank you for leaving us your positive feedback. We are really pleased that you are impressed with the service you have received from us. It was a pleasure assisting you with what you need and we hope to have you back again soon

From Jack and the Team at Reactive Parts

Reactive Parts からの回答

2023年10月31日

Hi Will

Thank you for leaving us your positive feedback. We are thrilled that you're happy with your experience with us and we look forward to doing business with you again :) we hope you enjoy your new parts!

From the Team at Reactive Parts

Reactive Parts からの回答

2023年10月30日

Hi Stuart,

Sorry that you have not had a satisfactory experience with us. I have investigated the complaints and can see that you were offered an alternative when you were informed the item was not in stock as soon as you placed your order online. I cannot see any communication trail which indicates that you were informed the item was in stock; however please bear in mind stock is subject to change, so if there was a day between the advisement and the purchase, it is likely that any information provided regarding stock levels would be outdated.

I can see my colleague Leon kept you informed on the progress of your order and was courteous and professional. We shared your frustration with the supply issue and as a gesture of goodwill, offered you a £50 gift voucher and also offered a refund.

The team were awaiting your response. I can see that you have now replied at the same time giving us this review, and you have requested a refund. I can see this is with accounts and is being processed.

Please accept our apologies for the delay in getting your part to you. We are working hard with our suppliers to overcome supply issues but unfortunately when our hands are tied the best we can do is keep you informed and we hope you found our communication and updates helpful

If there's anything else we can assist you with please do not hesitate to drop us an email or give us a call and we would be more than happy to help

From the Team at Reactive Parts

Reactive Parts からの回答

2023年10月25日

Hi Tommy

Thank you for leaving us your positive feedback. Our website demonstrates our live stock levels and when parts are ordered that aren't in stock, our team will personally look for and offer alternatives where relevant. We are glad we could offer you something suitable and got you sorted quickly. We hope you enjoy your order and hope you will consider us again when you need more parts

From the Team at Reactive Parts

Reactive Parts からの回答

2023年10月20日

Hi Thyrone

Thank you for leaving us this positive feedback. We are really glad to have been able to keep you in the loop with your order as it progressed with our supplier. We hope you enjoy your new part! It has been a pleasure to assist you and hope you will be in touch again when you need new parts.

From the Team at Reactive Parts

Reactive Parts からの回答

2023年10月24日

Hi Scott

Thank you for leaving us your positive feedback. We are really pleased that you're happy with the speed of service we provide here and that you find the communication from us helpful when your parts are not available for immediate dispatch.

When parts are not in stock, this is indicated on our website and if it is the case that a customer places the order, we do everything we can to keep you up to date with the information available to us from our supplier while your order progresses. It is always a pleasure to do business with you and we hope to hear from you again soon

From Leon and the Team at Reactive Parts