Real Authentication レビュー 223

I ordered an authentication with Guaranteed 24 hour turnaround time. A few hours after I made the order they requested additional images. The additional images they asked for were however already provided when I first made the order. I made them aware of it but they still reset their «timer» so the 24 hour turnaround time is counted from the time when I re-uploaded the images. I made them aware of it but just got a reference to their policy.

I understand that the timer is reset if images are missing. But I had already uploaded everything they asked for. It means that their 24 hour guarantee is worth nothing. They can omit it by asking for anything you have already sent them.

On top of that there is no progress at all on my order now and they don’t reply to my polite requests for a status update.

I will avoid using them again.

1 day later:
They sent me a chat that my order was cancelled due to missing images! But they asked for a photo of something that does not exist on the item in question. They probably lack competence on this item, but then why not just give me the real reason? Or at least have a chat with me regarding where I should find the part they want a photo of and which does not exist?

RealAuthentication.com provides top-notch authentication services for all your luxury items. Their attention to detail and swift verification process make them a trusted choice. Impeccable service that ensures the authenticity of your valuable possessions. Highly recommended!

The process to authentic was very easy. Simple & complete in detail. They had also reviewed the information on my item quicker than expected & I had a result sooner than anticipated. A little higher cost than others yet authenticators are much more knowledgeable in product determination.

Foi tudo ótimo, como sempre! Confio demais no trabalho de vocês. Obrigada

Great service. They are my peace of mind.

Quick and efficient- less than 24 hour turnaround and this services gives me peace of mind when it comes to the authenticity of my pre-loved good, so I can truly enjoy them!

First time using Real Authentication. I love the suggested photo icons; they remind me what to consider when taking photos and have even helped me uncover some previously unknown hardware logos. Very fast turnaround time!

Good and clear communication with Real Authentication. The thorough process of authentication of the item. This make me feel secure that the result is accurate.

I get few certificate as authentic after few days they void. This happened when I get result counterfeit for two other items which I upload with complete boutique set. They told me I can get refund when I send them 2 different opinions with authentic result. For me this whole situation is big joke, customer service barely exists.

Remember from science point of view You need exam between 100 to 1000 samples of same items with same details ( model, color, size etc,) to get resonable results whow to exam specific item. If one thing is different like color You need start for beginning.

Don’t trust people without even basic knowledge and understanding for handcrafted items… In these days even rock can pretend expert. lol

please don't use them. terrible. different results each time sending for authentic for the same bag.

Terrible company! I bought an item that was authenticated by this company. When I tried to sell it on a platform, the sale was canceled because the item is marked as counterfeit. The funniest part is that it was Real Authentication that marked it as not counterfeit! So even they do not trust their own decision. Terrible company, do not recommend.

There should be zero star option. We dont need to explain further. One bag submitted in two different timeframes. 2 different results provided. Also they posted something on social media that can make people participate. Majority knows the answer. But this company said the authentic is otherwise😂

Love it! Serious company that answers questions quickly. Always satisfied with there services.

Fast response.
Very efficient.
The only site I trust to authenticate my bags.
Was about to buy a fake Birkin, thank god I got it authenticated first 🥰
Highly recommend.

Fast and accurate authentication - very communicative and speedy to respond. Would use again, highly recommend

Service is efficient, reliable, and timely. I highly recommend.

Sent in all the photos for a pair of Chanel sneakers as required. Paid for a certificate as well. After 6 hours I receive an automated message not explaining anything just saying the authentication is cancelled and that they have refunded me $30. I paid $60 for the 12 hour turn around and a certificate. Really disappointing. No information as to why the authentication was cancelled. Will not be using again.

Terrible. A buyer of mine purchased an authentication service with real authenticate and it came back counterfeit. I purchased my item from the store so knew this was false. I then purchased 2 authentications myself from lollipuff and legitgrails who both confirmed the authenticity of my bag. Their policy states they will refund any authentication where 2 other third parties conflict with their decision so let’s see if they give a refund. When my buyer told me who they used to authenticate and I read the reviews it made sense. It cost me £60 for no reason to have their opinion disproved. It’s also impossible to contact these guys which for any company to me is a major red flag. All in all I wouldn’t use this company, from other reviews too it seems they confuse genuine items for counterfeit a lot which is quite concerning especially when they charge to do this. My advice would be to use a different company.

Amazing customer service! I have used Real Authentication for all of my luxury items. They are always thorough, responsive and helpful!