A&H International レビュー 

A&H International からの回答

2026年4月29日

Hi Mark,

Thank you for your review. We’re sorry your original order didn’t arrive as expected, but we’re glad we could step in quickly and get a replacement sent out with upgraded delivery.

We really appreciate your patience and understanding, and we’re pleased it was resolved for you.

Best wishes,
The A&H Team

A&H International からの回答

2026年4月24日

Hi Matthew,

Thank you for your kind review and for ordering with us again—it really means a lot. We’re glad the team could help clarify things and we’re pleased we could help get it to you sooner.

Thanks again for your continued support!

Best wishes,
The A&H Team

A&H International からの回答

2026年4月13日

Hi Dear Customer,

Thank you for your amazing feedback and continued support. We’re really pleased to hear we’ve consistently delivered for you across your orders.

Your recommendation means a lot to us, and we’re always here whenever you need us!

Best wishes,
The A&H Team

A&H International からの回答

2026年3月30日

Hi Bogdan Ca,

Thank you for taking the time to leave your review.

You first contacted us on Thursday 20th March regarding the orders you had placed this month, and we responded on Sunday 22nd March.

On 26th March, you replied to our email to let us know that two items were missing from the package you had received the week before. We replied within 30 minutes to confirm that we would resend the missing items.

The two items were re-dispatched on 27th March and delivered to you on 28th March.

Having reviewed the email correspondence, I cannot see that any blame was placed on you at any stage. I have, however, sent a follow-up email to better understand what more we could have done to improve your experience.

We do not currently have a mobile number for you, so email has been our only way of contacting you.

Matt

A&H International からの回答

2026年3月30日

Hi Colin,

Thank you for such a fantastic review! Being called one of the best for referee equipment really means a lot to us! We’re glad Matt and the team could support you before your order and make the whole process smooth.

We really appreciate your support and look forward to your next order.

Best wishes,
The A&H Team

A&H International からの回答

2026年3月30日

Hi Karl,

Thank you so much for such a detailed and thoughtful review! We’re really pleased to hear you had a fantastic experience from start to finish, and that Matt and the team were able to support you clearly and quickly throughout.

It’s great to know the delivery met expectations and that you’re happy with the quality of the products — we take real pride in both our service and what we provide, so that means a lot.

We really appreciate your recommendation and look forward to supporting you again in the future!

Best wishes,
The A&H Team

A&H International からの回答

2026年3月30日 に更新

Hi,

Thank you for the great review. We’re really pleased to hear you had such a positive experience, and that Matt was able to help you get exactly what you needed!

Thanks again for choosing A&H.

Best wishes,
The A&H Team

A&H International からの回答

2026年3月30日

Hi John,

Thank you for your kind words. We’re really pleased to hear you experienced outstanding customer service along with a prompt response and swift delivery — that’s exactly what we aim for.

Thanks again for choosing A&H!

Best wishes,
The A&H Team

A&H International からの回答

2026年3月30日

Hi Wayne,

Thank you for the great review. We’re really pleased to hear you enjoyed the mystery box — what a great birthday present! It means a lot to know our service continues to deliver 100% satisfaction for you.

Thanks again for your continued support.

Best wishes,
The A&H Team

A&H International からの回答

2026年3月25日 に更新

Hi

Thank you for taking the time to leave your feedback. We’re sorry to hear that you were disappointed with your order.

We understand that sizing can sometimes be tricky, which is why we include a size guide with measurements on the product page to help customers choose the best fit, as sizes can vary between different brands. The shirt sent was the size you selected when ordering.

Because the shirt was personalised with a badge, it is classed as a personalised item and is therefore non-returnable, in line with the information shown on the product page and in our terms and conditions, and also UK Consumer law. We cannot remove the badge without causing irreversible damage to the shirt.

We appreciate that this may be disappointing, but we did follow the policy provided at the point of purchase.

We’re sorry again that this was not the outcome you had hoped for. We did try to explain this to you prior to the review you informed us you would be leaving on Trustpilot.

A&H International からの回答

2026年3月25日

Hi Mel,
Thank you for your great review. We’re really pleased to hear your order arrived promptly and that you were happy with both the service and the quality of the product.

We really appreciate your recommendation and hope to see you again soon.

A&H International からの回答

2026年3月25日

Thank you for your review. We’re pleased to hear you found the ordering process easy, your delivery was prompt, and that you were happy with the quality of the items supplied.

We really appreciate your support.

A&H International からの回答

2026年3月25日

Thank you for your fantastic review. We’re so pleased to hear you found us helpful, with good communication, and that you were happy with the quality of our products and prices.

We really appreciate your recommendation and your support. Thank you for choosing A&H.

A&H International からの回答

2026年3月25日

Hi David,

Thank you for your review and for your previous orders with us.

We are very sorry for the delay.

Your personalised cards were dispatched on 2nd March, but unfortunately appear to have been lost by Royal Mail in transit. We were not aware there was an issue until you contacted us on the evening of Tuesday 17th March, and we then contacted our Royal Mail account manager the following working day to raise this urgently.

As soon as you told us of the lost package, we arranged for a replacement set to be produced at our cost. We did also explain that personalised cards usually take around 10 days to make due to the printing process, although we had hoped to have them ready sooner (I.e Friday).

Your replacement cards are due to be dispatched by the end of this week, and we have updated you on this directly. We are sorry again for the frustration caused and also apologise on behalf of Royal Mail for losing your original package.

A&H International からの回答

2026年3月24日

Thank you very much for your great review.

We’re really pleased to hear that the ordering process was quick and easy, and that our communication gave you confidence that everything was progressing as it should. It’s also fantastic to know your order arrived on time and that you were happy with the quality.

We appreciate your comment about the shorts and socks sizing too, these things can happen, and we’re glad it hasn’t taken away from your overall experience.

Thank you again for your recommendation and support.

A&H International からの回答

2026年3月24日

Thank you very much for your fantastic review.

We’re delighted to hear that you were pleased with the quality of the equipment and the value we offer. To be described as setting the benchmark for referee gear is incredibly rewarding, and it’s exactly why we’re proud to be the market leaders in referee kit and equipment across the Globe.

Thank you again for your support and for taking the time to leave your feedback.

A&H International からの回答

2026年3月24日

Thank you, for your great review, Mark.

We’re delighted to hear you were happy with the products, service and delivery. Your support means a lot to us, and we really appreciate you taking the time to leave your feedback.

Thanks again for choosing A&H.

A&H International からの回答

2026年3月24日

Thank you so much for your kind review.

We’re really pleased to hear that ordering from A&H is always a positive experience for you. Providing great service, competitive pricing and clear communication, especially if there’s ever an issue, is something we place a huge importance on.

Trust means everything to us as well, so it’s especially rewarding to hear that this is one of the reasons you continue to use us.

A&H International からの回答

2026年3月24日

Thank you very much for your fantastic review.

We’re delighted to hear that you’ve found our range and stock levels stand out compared to other referee websites you’ve used over the years.

It’s also great to know your new blue shirt and badge arrived promptly and that you were pleased with the quality.

Your recommendation and support mean a great deal to us.

A&H International からの回答

2026年3月24日

Thank you very much for your kind review.

We’re pleased to hear you were happy with our communication and delivery service, and that the return and replacement process went smoothly for you.

We always aim to make things as straightforward as possible, so it’s great to know your new order arrived quickly and without any issues.

Thank you again for your support.