REGULATION レビュー 

Fantastic quality and service! Highly recommended

Hi, I been a regular customer with Regulation for years and sadly today I experienced a poorly customer service! I was lucky to receive 2 gift vouchers for my birthday last month total £35 from my friend. I then had a 15% discount code emailed to me from Regulation. So I went online to use my discount code towards a rubber suit and in check out was looking forward to spend my 2 gift voucher worth £35 and rest pay with my credit card. But the Regulation website does not allow you to pay with gift voucher after you received a discount code. So I contacted customer service as was thinking easy for them to sort out. But Aryn I spoke to was not helpful or understanding at all!!! Kept telling me nothing he can do!!! This is shocking as a gift voucher is a payment option! I will honestly stop shopping with Regulation if no one can sort this out for me and I will tell all my friends to stop buying vouchers from Regulation! A simple thing like this could easily been sorted out and some understand from customer service would had been appreciated!!! Kim

So so so wanted to order some boots which are in flash sale. I now cannot access the website as it says its insecure. So disappointed 😞

Dissatisfactory information about and work with delivery service.
I would have chosen the more expensive option, had I known the cheaper choice offered such poor service.

While the quality of the items in the shop is good, their delivery service is a ripoff and people should stay clear of it. Their "1-2 days" service (for which you have to pay extra) is really a "5-6 days" service as it takes them multiple days to even ship an item that's in stock. They also send it through Royal Mail (the worst option for a prompt delivery service).
In the day and age of next day delivery, the quality of their logistics is among the worse I've seen so far.

1 star.

Excellent customer service with knowledgeable and easy going staff. I did miss the store in Angel for a while but now love the store on Bateman Street. Always something great and special to buy. Highly recommended.

Very rarely does one have the quality experience Regulation provides in both customer service as well as superior product.

Wow! My order arrived really quickly and it ticked all my boxes 😉

its always good to do trade with our own people

5-Star-Premium-Service - especially within these tough "Corona-times"!
After an originally perfect package delivery there was still an unexpected damage on one bigger device.
The Service Team was quickly available by phone and very careful by eMail, with personal assistance. At the end a very effective and also generous solution was offered to me.
So thanks to all the team members "on ground", working hard these Corona days - giving us costumers still erotic pleasure with all their toys and products!

Fast service, the best gear

Excellent customer service, fast delivery, high-quality products.

Really fantastic bits of kit. Very pleased

Easy to order, quick to deliver, good value with competitive pricing

Brilliant item came within 3 days. Great quality.

Amazing size guides on the website and perfect quality items !!

Fast reliable service will definitely be using regulation again

I've spent way more money here then I'll ever likely admit to anyone, but I keep coming back time and time again. Why? Because they're one of the few UK based sellers for these sort of items that's worth buying from. They only sell high quality brands, and all their own products are some of the best that can be found anywhere. They may seem expensive, but they are definitely worth every penny.

Their London based store is always a highlight of any trip to London, although I preferred their old store more as it was bigger, and weirdly seemed to be easier to get to despite being less central. But even with the smaller space, they still manage to fit most of the products out on display, without it feeling all crammed in together.

Ordering online normally results in a speedy delivery service. I recently handed in some items for repair which took much longer than I would have expected to arrive back to me (just over 2 months!), but the quality of the repairs matches the quality of their products - perfection.

Most of my friends have ordered at least something from them, and not one of them have any complaints. I can't say that about many businesses.