Beware if you want a refund you have to return it to China and pay for the shipping . I returned a item in Mar 2026 and still have not received my refund....
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I am always skeptical about devices that claim to get rid of pain etc. In this case the price was worth the risk. I have a worn Rotator cuff, supraspinitus tendon. After using it faithfully 20 minute... ãã£ãšèŠã
Terrible device. Essentially a very mild heating pad with a slight vibration. Doesnât work for me and have to send back to China for refund ( at my expense ). Awful service. Dont waste your... ãã£ãšèŠã
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Due to years of lying on my side and supporting my upper body weight with my left elbow, my shoulder muscles and joint became very sore. The soreness was getting worse with the passing months and I kn... ãã£ãšèŠã
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Dedication to Wellness!
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30 N Gould St STE R, 82801, Indian Shores, ç±³åœ
- +1 727 459-1440
- support@relieflylab.com
- relieflylab.com
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Good item if it fits
I bought the knee support but it kept falling down so I contacted Reliefly for details to return. The options were a refund of 20% and keep the item, a 70% store credit and keep the item or return for a full refund. I had no use for it so I opted to return for a refund. I did not realise that the item would need to be returned to China which cost more than £12 from the UK. I returned it anyway and it was received over a week ago but still no refund. I know that the usual feedback to reviews will ask for an order number so here it is Order Number #8143
PLEASE REFUND ASAP!
After waiting another 2 weeks since this review and providing all the details requested I am now being ignored. Don't fall for their scam!
2024幎12æ3æ¥
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Relieflylab ããã®åç
Thank you for reaching out and sharing your feedback. We sincerely apologize for the inconvenience youâve experienced. Your feedback is valuable to us, and weâre committed to resolving this issue promptly.
Our team will get in touch with you shortly to provide an update and address your concerns.
Thank you for your patience and understanding.
Best regards,
Great relief of pain in the shoulder
I am very happy with this shoulder heat and massage. It has helped me greatly with the pain caused by frozen shoulder.
2025幎1æ7æ¥
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Relieflylab ããã®åç
Great to hear â thanks for the feedback! ð
I have never received the product andâŠ
I have never received the product and was about to send an email about why I haven't received it yet. I can't do a review if I don't have it.
2025幎1æ5æ¥
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Relieflylab ããã®åç
Thank you for reaching out and providing your valuable feedback. We understand your concern and are here to assist you. Could you please provide your order number so we can look into the status of your delivery and resolve this issue promptly? We appreciate your patience.
I ordered this on Dec 9 th and still doâŠ
I ordered this on Dec 9 th and still do not have this, I feel I paid a lot for this and am in a lot of pain with my shoulder. I even sent an email but have no response from them, have I been scammed? The tracking gets you no where,
2024幎12æ9æ¥
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Relieflylab ããã®åç
Thank you for reaching out and providing your valuable feedback. We understand your concern and are here to assist you. Could you please provide your order number so we can look into the status of your delivery and resolve this issue promptly? We appreciate your patience
Works as advertised
The shoulder massage and heat are just what was advertised. It is helping with the pain and hopefully doing some healing.
2025幎1æ1æ¥
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Relieflylab ããã®åç
Great to hear â thanks for the feedback! ð
I would love to write a review but IâŠ
I would love to write a review but I still have not received my order!!!
Order #18636.
2025幎1æ3æ¥
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Relieflylab ããã®åç
Thank you for reaching out and providing your valuable feedback. We understand your concern and are here to assist you. Could you please provide your order number so we can look into the status of your delivery and resolve this issue promptly? We appreciate your patience
worst express shipping ever
I ordered before Thanksgiving with express shipping and i havent received it yet its january 2nd and there tracking is worthless. would love to review there product but don't have it !!!
2025幎1æ2æ¥
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Relieflylab ããã®åç
Hi Debra,
We sincerely apologize for the delay and the inconvenience caused. We have received your request and are actively working on resolving the issue. Could you please provide your order number so we can investigate and provide you with an update on your shipment? Thank you for your patience.
Dishonored the Free Shipping Advertised
The product works as advertised, however the free shipping offered at the time of purchase was not honored and I was billed $30 for shipping. When I contacted customer service it was identified that their shipping policy had changed. When I sent them the invoice I received, which clearly showed a price $30 less due to the free shipping, they just repeated the fact that their shipping policy had changed and that they will be updating their website soon to show this change. When I finally received the package, which did take quite a while, because it was shipped from China and it most definitely was not manufactured in the USA.
2024幎12æ5æ¥
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Relieflylab ããã®åç
Great to hear â thanks for the feedback! ð
I ordered the shoulder massage unit onâŠ
I ordered the shoulder massage unit on December 14th and have yet to receive the product. Had we known it wasnât made in the USA I wouldnât have purchased it. The tracking is useless.
2024幎12æ29æ¥
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Relieflylab ããã®åç
Hi Patty,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay and any inconvenience caused. We have received your feedback and requested the order details via Trustpilot. Once we have the necessary information, we will look into this matter and get back to you shortly with an update.
Your patience is greatly appreciated, and we are committed to resolving this for you.
It's been weeks and weeks
It's been weeks and weeks. Still nothing. Tracking shows it's still in China. I've called only to be told they will open a claim. SCAM IM SURE!!!
2024幎12æ28æ¥
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Relieflylab ããã®åç
Hi Wally,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay and any inconvenience caused. We have received your feedback and requested the order details via Trustpilot. Once we have the necessary information, we will look into this matter and get back to you shortly with an update.
Your patience is greatly appreciated, and we are committed to resolving this for you.
I have never received my order!!!
2024幎12æ23æ¥
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Relieflylab ããã®åç
Thank you for bringing this to our attention. We have received your feedback regarding the non-delivery of your order and are currently working on your request.
Our team is investigating the matter, and we will provide you with an update as soon as possible. We appreciate your patience as we resolve this issue.
If you have any additional details, such as your order number or tracking information, please share them to help expedite the process.
Iâve waited a month and have notâŠ
Iâve waited a month and have not received the product. I think it is a sham and I was screwed! Where are my shoulder massagers?
2024幎12æ23æ¥
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Relieflylab ããã®åç
Thank you for bringing this to our attention. We have received your feedback regarding the non-delivery of your order and are currently working on your request.
Our team is investigating the matter, and we will provide you with an update as soon as possible. We appreciate your patience as we resolve this issue.
If you have any additional details, such as your order number or tracking information, please share them to help expedite the process.
I ordered and paid for a device onâŠ
I ordered and paid for a device on 12/8/24. Itâs been 3 weeks and I still havenât received it.
2024幎12æ21æ¥
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Relieflylab ããã®åç
Thank you for bringing this to our attention. We have received your feedback regarding the non-delivery of your order and are currently working on your request.
Our team is investigating the matter, and we will provide you with an update as soon as possible. We appreciate your patience as we resolve this issue.
If you have any additional details, such as your order number or tracking information, please share them to help expedite the process.
Pain in shoulder virtually gone
Pain in shoulder virtually gone. Had been fighting it for almost 2 years
2024幎9æ1æ¥
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The shoulder unit is great!
The shoulder unit is great, helps me a lot. I've ordered the neck and back units and am awaiting delivery.
2024幎12æ13æ¥
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Still hoping for more help
The purchasing experience went great. Shipping was quick and the ahoulder wrap is as described. Iâm unsure how much the therapy is helping long term. If I am hurting and unable to sleep using the heat, infrared, and massage does seem to help. I probably should have gone to a doctor sooner after my accident.
2024幎12æ5æ¥
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I still havenât received my order
I still havenât received my order
2024幎12æ3æ¥
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It did not work for me
It did not work for me, Im having a hard time getting a refund, not as easy as it says on commercial, they want me to take a video, pictures and send to them, they also want me to pay costumes, they are NOT in the USA
2024幎10æ16æ¥
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Relieflylab ããã®åç
Thank you for reaching out, and we understand your frustration. We recognize that the return process may seem complicated, but as a business, it is our legitimate right to request documentation, such as a video and pictures, for verification purposes. This is clearly stated on our website.
Additionally, as mentioned, the return process requires the customer to cover the return shipping costs, as outlined in our policy.
We truly want to resolve any issues youâre facing and are here to assist you. Please let us know if thereâs anything we can do to make this process smoother for you.
Best regards,
Husband loves it!
I bought this for my husband about 15 weeks after his rotator cuff surgery because he was still experiencing a lot of pain, especially after doing too much physical activity with that arm. It gives him a lot of relief at the end of the day and he does not feel the pain in the morning.
2024幎11æ12æ¥
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I was hesitant to try this product
I was hesitant to try this product. I was going to return it once I received it. Instead, I gave it a try because I have severe pain in both shoulders when reaching for something up high or down low. I have been using this product for a few weeks now and I am receiving relief in both my shoulders. As of this time I highly recommend this product. I am hoping though it is just not masking the problem I have with my shoulders.
2024幎11æ27æ¥
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