Repair and Maintain レビュヌ 

175
•
TrustScore 5段階評䟡の4

4.1

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Over the past 5 years the gentlemen called Carl has been very helpful, patience, knowledgeable and gave excellent customer service and went the extra mile with me. I can only highly recommend him and... もっず芋る

5぀星のうち5の評䟡

Having struggled with my insurers to get an appointment to have my washing machine repaired.I was desperate,went on line saw Repair+Maintain an appointment was made for the next day.The engineer arriv... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I don't normally buy cover for domestic appliances preferring to pay as I go for repairs, which is how I found Spring Plans when the dryer part of my washer dryer had a fault code. The repair was done... もっず芋る

5぀星のうち5の評䟡

Springplans Insurance Company Our washing machine went wrong...so having it insured with you we rang! Within a few days an operative came out...found the problem ...ordered the part and within... もっず芋る

䌁業が回答したした

䌁業情報

  1. 家電修理業

圓該䌁業による蚘述

At Repair and Maintain, we’re experts in keeping your home running smoothly. We provide fixed-price repairs on a wide range of domestic appliances, giving you peace of mind with no hidden costs. Our nationwide network of experienced engineers ensures a fast, efficient, and reliable service wherever you are in the UK — all at highly competitive rates. We take pride in the quality of our work, which is why every repair is fully guaranteed. You can trust us to get your appliances back up and running quickly and professionally.


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4.1

ほが満足

TrustScore 5段階評䟡の4

175件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 33に回答しおいたす

通垞1週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.1

すべおのレビュヌ

(175)

過去12か月のレビュヌ数: 16ä»¶

レビュヌを曞く
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5぀星のうち2の評䟡

I knew the problem with our heat pump


I knew the problem with our heat pump tumble dryer which was still working - the fins had closed . Paid £200 upfront for call out and parts. When the engineer arrived he had no information regarding the fault. Said he would report back to head office and they would be in touch . So basically he left very soon after arriving without looking at tumble dryer . Few emails exchanges, which were helpful . Then spoke to someone and told that the dryer contained a banned gas (Samsung heatpump 2 years old) and they would not be able to do it . Was refunded less £79 for call out . Felt this should have been refunded as they knew in advance of engineer visit what the fault was . As an aside other companies would repair (its an expensive repair).

2023幎8月29日
自発的なレビュヌ
5぀星のうち1の評䟡

Very disappointed

I would not recommend this company. I set up a plan in May 2023 they have not repaired my appliance. They have been sending me texts saying that the parts are being ordered. An engineer came for a total of 10 minutes and told me my appliance was not working.

Before paying any money make sure they have the parts in stock. That is their catch phrase waiting for your parts.

I am still waiting for a contract via email and don’t event have a reference number.

2023幎6月6日
自発的なレビュヌ
Repair and Maintain ロゎ

Repair and Maintain からの回答

Thank you for taking the time to share your feedback with us. We apologize for the inconvenience and frustration you've experienced with your appliance repair process.

I have located your repair request, and we do acknowledge that there has been an unexpected delay in receiving the necessary parts for your dishwasher. We understand how essential it is to have a properly functioning appliance, and we genuinely apologize for any inconvenience this may have caused you.

I can see the team have already arranged a return visit to fit the parts required. In the meantime, we understand the frustration of being unable to change the cycle on your dishwasher, and we deeply apologize for this inconvenience.

Regarding the terms and conditions, we are sorry that you haven't received them promptly. It is vital for us to ensure our customers have all the necessary information. We kindly request you to contact us at 08000882430 or email us at support@springplans.com so we can quickly resolve this matter and ensure you have the required details.

Your satisfaction is our top priority, and we are committed to providing you with the best service possible. We genuinely appreciate your feedback, as it helps us identify areas for improvement and make necessary changes to enhance our services.

Thank you for choosing Spring Plans. We look forward to resolving this matter promptly and restoring your faith in our services.
Kind regards,

Ben @ Spring Plans

5぀星のうち1の評䟡

Be very careful with this company

Be very careful with this company. Called them to have my washing machine fixed - Very pushy to get a cover policy started and then later on told me that the current fault will not be covered by this cover.

later when I called to cancel the cover because the property was being sold - they cancel immediately but don't offer any refunds for monthly or quarterly payment plans even though they just charged me a few days ago. I won't have any cover from them but they keep 3 months worth of premium!!!!

2023幎4月3日
自発的なレビュヌ
Repair and Maintain ロゎ

Repair and Maintain からの回答

Thanks for supplying your information.

I am sorry to hear that you are unhappy with your experience with us.

We always aim to everything we can to assist our customers, but unfortunately pre-existing faults are not included under the plan.

I have passed your feedback onto our customer services manager to look at ways we can improve our service going forward.

Kind Regards
Ben @ Spring Plans

5぀星のうち5の評䟡

Good service

Very prompt service dealing with washing machine repair. Unfortunately, the machine couldn't be repaired but arranging a replacement was easy and straightforward. Good service.

2023幎3月17日
自発的なレビュヌ

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