Revv レビュー 141

If you think that revv offers a better price compared to similar services (zoom car) then please read this review before booking your order. They have poorly described policies for customer rights - any fault from customer side is charged, but absolutely no policies when the fault lies with the company. Ex. When car is returned late by customer, penalty of ₹50 per 15minutes; but no such penalties when the company delivers the car late. I say this because the car was delivered late to us by 1 hour, and pick-up was delayed by 15 minutes. They charge exorbitantly if free mileage is slightly exceeded (20km charged us ₹200) or for small fuel difference (1 bar charged more than ₹500). After all this, the cars they provide are poorly maintained. In our case the brake fluid was low (very dangerous) and suspension arm bushing damaged.

Would rather recommended buying a car and paying the emi, terrible service and the only time they actually respond promptly is when a payment is due. They're scamming customers by falsely advertising that the vehicles can be returned anytime, but when you actually want to end the subscription they charge one whole months rental charge as cancellation which is an annexure they've cleverly added in the agreement forms we sign.

I registered with revv from London and uploaded my UK licence, they accepted my licence and allowed me to book a car. I booked a car to use in Chennai and paid INR 16,000. When I reached Chennai airport and was waiting, car came after one hour (after making so many calls). Driver checked my UK licence and said that they can't give the car to me.
I told him to refund the money. He called the customer care and was talking for more than an hour. Then, they cancelled my booking and deducted INR 5,500 for nothing. I received my refund after 10 days. I realised that they are absolutely cheating. Kindly avoid this company, don't ever try this people. Frauds!

It seems that Revv is a cheat company. They earn in form of undue penalties. Horrible experience. Do not fall trap of renting a car with Prime mover mobilty known as Revv

They remotely disabled my car in the middle of a busy road because the payment was delayed due to technical issues. This was a massive safety issue as i was stuck in the middle of the road with a disabled car.
On returning, they pointed out fake dents and scratches which existed prior. They refused to compare to previous pictures to verify the condition of the vehicle.

Trust issues. Dishonesty and absolutely no interest in understanding/supporting customers.
1. Booked a Creta AT Diesel as I needed it for a long drive across states. Called repeatedly and was promised the same or alternative SUV if not possible on date.
2. They surreptitiously changed the car make and model to a Verna 4 hours before delivery.
3. When called they made up stories on unavailability of car due to various reasons (multiple reasons by different people). Offered me a Santro or a Ciaz both not SUV and not suitable for longer drives.
4. Ended up with an old dumpy Ciaz that shot up my petrol bills in the end and made my drive a horrible experience.
5. Also they DONT INFORM you but Deliver Taxi/Yellow plate vehicles. So as a taxi driver you are harassed across RTO check posts, at a number of places etc. You are forced to pay RTO Road Tax too.

Read their policy before making a booking not after as there will be hidden charges and stuff

You cannot do a thing at the time of delivery so you are forced to take such vehicles, completely shattering your dream holiday. They only say 'sorry' but no compensation is given for poor vehicle replacement and hidden info (about taxis) and expect you to keep continuing with their shoddy service.

Except for the price they offered me as a new user when I booked I didn't find anything better with Revv over other self drive options. And the way they completely ignored my sentiments and my requests after booking has broken my heart. They simply didnt bother once they got their money.

Please do not take their service under no circumstance even if you were stranded.
I had the most horrible experience in Mangalore, India when i hired their service in June 2022 when i had to go for medical reasons. The partner company who they were working with gave me a faulty key. I got stranded in the middle of nowhere and had to call for help. There was a car showroom nearby and i informed the concerned person who was the point of co-ordination for the car from Revv that the faulty key they gave when turned into the ignition had broken.Never in my life had i ever come across driving a car and a key would break like that. Who would ever want to break a key, get stranded in the middle of nowhere. The concerned individual from Revv when was told that i would get a key made so i as a woman can immediately leave the place and get to the destination, flatly refused and said they were coming to where i was and hand me a substitute key. I waited for a long time following up and finally when they arrived i handed over the broken key. Firstly before handing over the car, they should have made sure the key was ok before handing it to the customer. We do not know the possibilities of mishap that could occur with a key breaking like that in the middle of the road, Look at the risk they have put the customer into. No customer ever inspects a key, i mean i never ever done that in my life. Is the key so malleable that it can just twist inside an ignition and break. How is it that this was not taken care of by Revv? It is imaginably impossible for a customer to know that the key might break or is damaged in the first place. Not only did they openly ignored it, refused to address it or account for it at all means at all, but blamed the customer for breaking the key and charged a hefty penalty to reimburse them. Let me also tell you i was driving a manual gear box car and the key was not a sophisticated key that required high tech technology.
PLEASE DO NOT USE THEIR SERVICES, ALLOW THEIR SERVICES FOR WOMEN WHO ARE AT THE HANDS OF UNVETTED PARTNER ORGANIZATIONS WHO THEY DEAL WITH WITHOUT THOROUGH DUE DILIGENCE AND WHO HAVE OPENLY CHEATED CUSTOMERS AND ALSO PUT THEIR LIFE IN DANGER ON UNKNOWN ROADS TRAVELLING INTERSTATE OR WITHIN THE COUNTRY.
I would strongly advise all women, families and tourists do not take their services and be very careful to know who they are dealing with. REVV IS INCONTESTABLY RESPONSIBLE FOR THE DAMAGE IT HAS CAUSED AND CONTINUE TO REMAIN AS A MEMORY ETCHED FOR NEVER EVER CHOOSING THEM AS A BRAND OR A SERVICE.

NOT ONLY DID I PAY FOR THE KEY BUT I REALISED I COULD HAVE FIXED IT WITH THE NEARBY SHOWROOM EVEN IF THEY REFUSED. HONESTY IS NEVER THE BEST POLICY WITH THESE PEOPLE. THEY FLATLY REFUSED TO UNDERSTAND THE MATTER AT HAND AND BLAMED THE CUSTOMER WHEN IT SHOULD BE TACKLED WITH MORE ACCOUNTABILITY AND INTEGRITY.

PLEASE DO NOT EVER USE THEIR SERVICES FOR SECURITY REASONS AND FOR EVIDENTLY HAVING A CLEAR PRIOR INTENTION TO BE MALICIOUS.

Refund process is too slow

I booked subscription for revv cars. Delivery, car condition and the process is good. But their policies are questionable. They charge you for the insurance and later they charge you directly, upto 10k for any damages. No where is it mentioned that the decision to available insurance is theirs - they would tell you this only after paying the entire amount. The contract is sent to you after paying the entire amount. If you decide not to go ahead with the booking after reading the contract you end up paying 5k for cancellation. They charge below 10 k to almost everyone who has their subscription based car. Check the reviews. Would recommend zoom over revv.

Worst service for self drive
They are running scam to provide the service

You have to pay twice for same trip
Don't use this is faurd

Pathetic. Very Rude Delivery Person, denied on-time delivery and disconnecting call. Never booking again with Revv.

I’m happy with the service and deal I got from the company. This was the first time I’ve booked a self drive car and everything was transparent between company and customer. I forgot to carry my documents for verification that was clearly mentioned in the policy section and booking confirmation mail but after speaking with support team helped me get what I was looking for. I would highly recommend everyone in my group and through this review to book Revv for self drive cars service without any doubt.

It was great experience with revv. Most recommended app

So for the first time I used Revv and experience was superb. The call center team are really very helpful and top of that Revv service is superb. That's what everyone needs... Looking foreword to make new bookings.

Booked a car for 5 days. The delivery and pickup were smooth. The delivery associate was polite and on time. The security deposit was refunded within 24 hours (payed via UPI). The car was clean and drove well. All paper work of the vehicle was provided. Would recommend

Good service. Recommended

I wanna thanks Revv Cars for making my first Self drive car experience a good one . I booked swift for 3 months the car was very well maintained and was delivered in a neat and clean condition also not only at the time of booking but also after services are good will for sure book from Revv only again soon.

I am very happy during my trip, very good condition vehicle. Best support from sales team while booking my car, best services compare to other service provider. I will recommend to all of you