RGK wheelchairs has the worst customer service possible. I rarely write reviews but they are very consistent in very poor customer service. The wheelchair are very expensive and overpriced. Neverthele... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Mike understood that Diane had found the whole process of getting her new wheelchair frustrating, disheartening and generally rough. So once he got involved he tried to ensure the second build of he... もっと見る
I received my first RGK TIGA, which I'd been hoping for for a long time! The measurements were taken by a professional from Sunrise Medical, who was able to advise me perfectly and meet my expecta... もっと見る
I purchased a brand new rgk elite wheelchair in November 2023. After getting sized up by Matt Byrne he was present throughout the whole building period of my chair keeping me up to date with the proce... もっと見る
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I couldn’t be happier with my chair
I couldn’t be happier with my chair and the service I have received. Lee, my rep (north east) came to visit, took measurements and advised me on which chair and additional parts etc would be best for me and assisted me through the entire process. As he is also a full time wheelchair user I felt at ease and that I could fully trust all of his advice and experience. He had a lot of knowledge when it came to wheelchairs and RGK- he was also very approachable and friendly. Since getting my custom chair, my life has been so much easier and it makes a real difference to have a chair that is fit to you.
After using the chair for a little while, I wanted an anti-tip bar adding. I contacted Lee and within a week, a loan chair was delivered to my front door and my chair was sent off to have the part fitted.
Honestly I couldn’t be happier with the service I have received and would like to thank Lee (and politely ask that he never moves out of area 🤣) and the people behind the scenes at RGK.
RGK Elite
I purchased an RGK Elite for use in wheelchair rugby league. Lee came up to Scotland to get me measured for the chair and discuss the different options. Was all very straightforward and I was kept in the loop as to when I would get my chair and was able to have it delivered at a time suitable for me.
I did have an issue with my inner tubes puncturing after I got my chair but RGK replaced the inner tubes for me at no extra cost and were very helpful.
The chair gets well used playing wheelchair rugby league and then also for use in para laser run and despite the paintwork not looking great now the chair functions like it is brand new.
Very happy with it and the service from Lee aswell as support since then from others in RGK too.
Great from start to finish
Great from start to finish. Lee took all the measurements for our son’s sports wheelchair. Once delivered it was easy to put together and adjust. Lee also made further adjustments about a year after we received the wheelchair. Very helpful and friendly.
Rgk sports chairs
Both boys got measured up for there basketball sports chairs by Lee who was very helpful and knowledgeable. The boys are both really pleased with their chairs and felt it made a big difference playing in a chair that was measured for them.
Lee has been so helpful throughout the…
Lee has been so helpful throughout the whole procedure of getting sports wheelchairs for my daughters with great aftercare and help in getting spare parts when needed. Easy company to deal with. Thank you!
I purchased a brand new rgk elite…
I purchased a brand new rgk elite wheelchair in November 2023. After getting sized up by Matt Byrne he was present throughout the whole building period of my chair keeping me up to date with the process. Since receiving my wheelchair I have been selected for the England nps squad taking my wheelchair rugby performance to a whole new level. The chair is fantastic and well worth every penny.
Lee was very helpful and knowledgeable…
Lee was very helpful and knowledgeable about the requirements of a wheelchair user having had a bad experience with another company it was like a breath of fresh air. I would recall RGK Lee if you are interested in purchasing a good quality chair
Help with my sports chair
Was a great and simple experience getting measured up for my new chair at the time when doing so. Lee Fawcett was great help with getting everything sorted with it and even suggested a few things along the way when measuring me up. My chair is great and just what I wanted and needed.
I have had a great experience with RGK…
I have had a great experience with RGK and Jack Davey was so helpful in providing the support and advice in helping me to choose the right sports wheelchair to suit my needs. He made the process seamless and I am so pleased! Thank you so much.
Jack from RGK was brilliant and knew…
Jack from RGK was brilliant and knew how to make my new chair fit me and my play style perfectly.
The service and care that went into making my chair was brilliant and thanks to the Elite I'm able to play wheelchair basketball to a level I didnt expect.
RGK Tiga
I received my first RGK TIGA, which I'd been hoping for for a long time!
The measurements were taken by a professional from Sunrise Medical, who was able to advise me perfectly and meet my expectations.
It's fully welded for durability, with Spinergy XLX wheels. It's extremely light and active, just as I'd hoped. It's compact and looks great in red and black.
Fast delivery and the day before my birthday. Excellent surprise!
No disappointment, I recommend it.
Alan was wonderful helping me through…
Alan was wonderful helping me through the process and he made it very easy I love my new Octane sub4 chair.
I would highly recommend Alan and RGK as service from start to finish has been amazing.
No local support in Turkey
Even though the quality of their sport wheelchairs is typically good. Their local support in the country that we bought an RGK wheelchair (Turkey) is essentially nonexistent.
We had our wheelchair damaged during a flight. We needed a declaration of the damage from RGK to go through the paperwork and deal with the airline insurance. We have never received any support as their support member in Turkey was unavailable. We have been trying for several months (from 7 Feb 2024) and still no support is provided.
Amazing
Had my consultation with Lee from RGK and it was simply amazing. He really listened to what I wanted and needed but also gave his insight to what he thought would work better for me (me a 1st time chair user vs him a seasoned chair user). He was really knowledgeable about all things RGK and made the whole process easy for me.
The chairs themselves where so comfortable and incredibly light! I couldn't belive it! I've not yet been able to lift a wheelchair on my own but I could with these. They also look really beautiful and sleek.
I walked away from that appointment so hopeful and excited about my future. RGK really feels like a company that was truly made with actual wheelchair users in mind. I have nothing but great words to say about RGK and Lee. Excited to carry on my wheelchair journey with them.
Never again!
Poor service. Many errors in the order confirmation. Endless waiting time for delivery (7 months) Parts were incorrectly assembled/welded. Redelivery of parts incorrect again. Customer service does not respond. They don't seem to care. Never again!
Brilliant experience with my second day…
Brilliant experience with my second day chair with RGK. Alan my assessor was excellent and listened to my wishes and advised I get a Octane Sub4. I was going on Holiday a hoped I could get chair before the off. Alan said he'd do his best to get me the completed chair before departure and 2 days before we left I got my brand new Octane Sub 4. Love the chair, so light and easy to put in car for me and family. Really get experience with Alan and RGK from fitting to handover. Will definitely use RGK again, the best custom made Wheelchairs in the world.
Couldn’t praise RGK enough, if you need a chair these are your people!
Couldn’t praise RGK enough, I have an Octane FX which is fantastic. I can honestly say that it’s been life changing. It’s easy to fold/unfold, small and light enough for me to fold and get in any car independently and I love the fact it can go in an overhead locker of aeroplanes which takes out the stress of having my chair damaged by airlines. It’s fit and weight make it easy to manoeuvre and has really helped lessen the strain on my shoulders, wrists and hands as well.
I have the frontwheel to go with my octane FX and this is a game changer when it comes to grass, gravel and handles cobbles beautifully. Being compact it means you can negotiate doorways and shops without having to take it off if you’ve been using it. I use mine mostly for long distance wheeling and negotiating gravel.
Now to the RGK team. What can I say other than they are brilliant. Their reps are knowledgeable and will guide you through choosing a chair set up that just right for you. They are friendly, really listen and go above and beyond. The whole team from the reps to the office are lovely, easy to get hold of and make everything a personal caring experience.
All in all, I’ve had my OctaneFX for 18 months and have really put it through its paces, it’s great! I’d recommend RGK 100% to anyone needing a new manual chair and I’ll definitely be going back to them when my day chair needs renewing and also for my custom basketball chair.
To sum up in brief: RGK chairs are life changing, go for it!
Highly recommend the Tiga Sub 4
I love my RGK chair! I have the Tiga Sub 4 and it's always been great and super lightweight so I can lift it into the car pretty easily.
I have the spinergy wheels and they've paired really well with the tiga frame and combined is a really lightweight and durable combo that has given me so much indepndence!
RGK support team have also been really lovely via email and their instagram, always friendly when responding :)
I love RGK
I love RGK, and I love my RGK chair. It has made a major impact on my game.
Loved all my cahirs I have an elite x…
Loved all my cahirs I have an elite x and a Tiga sub 4 day chair , both chairs for amazing and give me so much freedom in every day life , so lite and agile perfect for my lifestyle!
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