RGK Wheelchairs レビュー 

I had a great experience with RGK overall. I decided to get the Octane FX and have been using it for 1 year now. They were very attentive with the measurements and the wheelchair really fits like a glove. The wheelchair itself is of great quality and I had no issues with it! Just need to do the basic maintenance once in a while to keep it in great shape. The folding feature is life changing. Definitely recommend!

I’ve had continually great experiences with RGK. From getting my Octane FX to how incredibly fast their services are in emergencies and with things purchased through them!

I would give no stars if I could. Years ago a great company, now awful and would avoid. I ordered a chair in June 2023, told 2/3 months, it arrived late December only after constant chasing, but arrived unusable, the footplate kept dropping, it was completely the wrong colour, the front wheel didn’t lift the castor wheels off the floor, the castor hub caps didn’t stay on. It got sent back, told 2 weeks it took 6, I have just received it back and it is still unusable, the footplate still drops, the front wheel does not lift the wheels off the ground, the castor caps are still too big and now the wrong colour as well! The only thing resolved is it has been painted the correct colour and the lateral supports are slightly better but not how they should be. Phoned them to be told that someone will look into it. But it’s disgraceful when you pay thousands for a wheelchair. They used to be a great company. But now there is not even any way to complain that I can find. I would be far happier if I could get the money back and buy a chair from elsewhere because I have had nothing but problems, but even that doesn’t seem an option which again is wrong. I would avoid them at all costs.

My son bought a chair, cost over 5,500, had nothing but trouble with it, poorly made, and just kept getting parts sent through post. Now out of warranty nobody even gets back in touch, will never use this company again, over priced, poor workmanship, and rubbish aftercare!!!.

Keep away from this company! They have the worst after care you can imagine! It has caused me so much stress, which makes my condition worse. They make you wait from months and months for parts, they are very poor at communication and responding. KEEP AWAY!

I need a new, a different cushion for my wheelchair or I can't use it. Contacted them several times but they can't bother to reply. They used to have an excellent after sales service,now they are rubbish.

RGK. Don’t care about customer service for the last 2 1/2 months I’ve been waiting for them to get the right wheels for my Weelchair Saet number one come damaged returned to them sent them back to me in the same condition wheel bearing damaged month and a half later Send me a loan pair of wheels that was incorrect how hard is it to do your job properly? I would never have one of your products ever again

Everytime I have ever dealt with RGK the standard of service has been outstanding. RGK the level of support and commitment to their excellent wheelchairs match exactly the sort of product you receive. Huge thank-you to the sales rep Alan…I would say the best rep I have ever had dealings with. Very professional, super helpful and genuinely wishes to give the service every person deserves. Massive appreciation RGK you have never disappointed me in providing a wheelchair that is fit for purpose and does indeed fit like a glove exactly what any wheelchair user needs

Wheelchair was sent to be repainted and told it would be returned in a week. A month later it came back without the wheels. Meanwhile they aren't answering the phone or emails. Terrible.

Bought a bespoke electric wheelchair 6 years ago, product is great, but yet again chasing products and parts ordered , and promises of call backs that don't usually happen.

Over the years the customer service quality has gone down.

currently waiting almost 3 months for a joystick i ordered though promised 60 days, dropped a mail and got a reply saying it could take upto 2 weeks to respond to a mail.

Asked for an update 4 weeks ago and not had a response so called in and spoke to an agent who did promise and call back within 1 hour and actually got one, but still can't give me an eta.

Its a shame really as product great and when you speak with staff on the phone they are very polite and caring, but if you judge a company on the ability and quality of aftercare service RGK needs to improve to make me consider ordering my sons next chair from them.

If you want customer service from RGK - don't expect it. I have received very poor service not just in the delivery service, but then when I complained it took 3 telephone calls to receive the right piece of equipment and then when I complained it took three calls - each time being assured I would be called back. And NEVER was.