MG HS was the choice of car and Guildford dealership was the closest to us. Initially a telephone conversation with Marius Mockus who searched cars for us & and then a meeting at the centre. Everyo... もっと見る
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所在地
所在地を変更MG Guildford, Moorfield Road, Slyfield Industrial Estate, GU1 1RU Guildford, Surrey, GB
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Marius was fantastic from start to finish, made the whole process so easy. He explained everything in detail and kept me updated throughout. Amazing service.
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Dylan Mogg spent time with us to understand our requirements for a small EV and explained the options. Quickly got us out on a test drive and then with Sheila came up with quotes to meet our budget. V... もっと見る
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I recently purchased a MG ZS from Richmond Guildford and the process was smooth from start to finish. The salesman I dealt with, Akash could not have been nicer and so happy to answer any questions th... もっと見る
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企業情報
当該企業による記述
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
連絡先
MG Guildford, Moorfield Road, Slyfield Industrial Estate, GU1 1RU, Guildford, Surrey, 英国
- 01483 668 303
4.8
優良
393件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent dealer experience.
Spur of the moment decided to look at the MG brand , so had an appointment with Marius to test drive the Hs Trophy .i was very impressed with the car and placed an order for the White with Tan interior . Car is excellent , so was Marius very helpful and informative and pleasant . Have recommended Marius and Richmond motors to my friends
2025年12月12日
自発的なレビュー
Richmond Motor Group - MG Guildford からの回答
Thank you for your fantastic review and five-star rating, Leslie. We're delighted to hear that you were impressed with the MG HS Trophy and that Marius provided such helpful, informative, and pleasant service. Your recommendation means a lot to us, and we truly appreciate your kind words. We hope you enjoy your new car and look forward to welcoming you and your friends to Richmond MG Guildford in the future!
MG4 EV
Would like to say that Charlie made the whole process of buying a new car very easy and great explanation of how all works when we picked car up.
2026年1月18日
Richmond Motor Group - MG Guildford からの回答
Hi Dani, thank you for your fantastic review and five-star rating! We're delighted to hear that Charlie made the process of buying your new car so easy and provided clear explanations during collection. We will be sure to pass on your kind words to him. Best regards, Richmond MG Guildford.
Exceptional service and support from…
Exceptional service and support from Kelly. It was excellent experience dealing with her
2026年1月16日
自発的なレビュー
Richmond Motor Group - MG Guildford からの回答
Thank you for your review and five-star rating, Ahmed. We're delighted to hear about your excellent experience with Kelly. Your kind words will certainly be shared with her. Best regards, Richmond MG Guildford.
Brilliant Customer Service
Following on from my initial call to MG Richmond on the 29th December 2025. The service I have received to get the damaged repaired to my car has been exceptional. Dave White from MG's base in Hampshire in particular has been a star. To the point where he came to my house on a Sunday morning to complete the work required. The attention to detail, to levels of communication shows this company really care's about their customers and the level of service they are striving to deliver. I was very impressed when I purchased my MG through them 18 months ago. But after the last 10 days, they have exceed that and more. Many thanks.
2026年1月11日
自発的なレビュー
Richmond Motor Group - MG Guildford からの回答
Thank you for your glowing review, Mrs Baker. We are thrilled to hear about your exceptional experience with Richmond MG Guildford. It’s wonderful to know that Dave White went above and beyond, even taking the time to assist you on a Sunday morning. We truly value your kind words about our attention to detail, communication, and dedication to customer service. It’s fantastic to hear that your experience with us has exceeded your expectations. We appreciate your continued support and look forward to assisting you again in the future. Best regards, Richmond MG Guildford.
Great experience!
A massive shout out to Kelly for helping me find the right car. She has been very kind, helpful and caring towards me and has shown the upmost professionalism every time I’ve been here. She’s lovely and approachable and calmly explains everything I was unsure about. Shes a great salesperson, going above and beyond - truly pleased with my experience because of her. Thank you Kelly! :D x
2026年1月6日
自発的なレビュー
Richmond Motor Group - MG Guildford からの回答
Thank you for your wonderful review, Natasha. We are thrilled to hear about your positive experience at Richmond MG Guildford. Kelly will be delighted to know that her kindness, professionalism, and dedication made such a difference for you. We truly appreciate your kind words and look forward to welcoming you again in the future. Enjoy your new car!
A very positive experience
A very positive experience. Charlie at Richmond MG Guildford provided outstanding service.
2025年12月20日
Richmond Motor Group - MG Guildford からの回答
Thank you for your wonderful review, Helen. We are thrilled to hear that you had such a positive experience at Richmond MG Guildford. Your kind words about Charlie's outstanding service will certainly be passed along. Best regards, Richmond MG Guildford.
Had a great purchasing experience with…
Had a great purchasing experience with MG Richmond Guildford and Henry in particular. Thank them once again.
2025年12月15日
自発的なレビュー
Richmond Motor Group - MG Guildford からの回答
Hi Kursat, thank you for your wonderful review and five-star rating! We are delighted to hear about your great purchasing experience with Richmond MG Guildford and Henry. We will be sure to pass on your kind words to him. Best regards, Richmond MG Guildford.
Good and bad.
The sales service was good but a bit rushed, don’t always believe what you are told as we have had issues with the used vehicle we bought that should have been picked up prior to us taking ownership. The after sales service has been good and very helpful, but then we have only had the vehicle under a week.
2025年12月14日
Richmond Motor Group - MG Guildford からの回答
Hi Carol,
Thank you for taking the time to share your feedback. We’re sorry to hear about your recent experience and appreciate you bringing this to our attention.
Your comments have been shared with the relevant management team so they can review the situation and address any areas for improvement. We always aim to deliver a high standard of service, and it’s clear we did not meet those expectations on this occasion.
Please get in touch with our customer service team at customerservice@richmondmotorgroup.com if you wish to discuss your concerns further.
Kind regards,
Izzy
Mr Charlie Swayne & Mr Marius
This is Santhosh, an existing happy customer of Mg Hs Exclusive and now new to the Brand New ZS Hybrid plus - Can’t appreciate enough for the efficiency Mr Marius and Mr Charlie Swayne got. Kudos to both and his excellent team in getting the deal done right from the scratch to the possession. It’s a Wow experience! Kudos Marius.. and Bravo Charlie.!!! I am so glad you guys made my decision process made it easier. Keep up the great work and wish you good luck.!!
2025年12月10日
自発的なレビュー
Richmond Motor Group - MG Guildford からの回答
Hi Bobby, thank you for taking the time to leave such an enthusiastic review! We're thrilled to hear about your positive experience at Richmond MG Guildford and your satisfaction with your new ZS Hybrid Plus. Marius, Charlie Swayne, and the team will be delighted to hear your kind words. We hope you enjoy many happy miles in your new car. Best regards, Richmond MG Guildford.
Kelly was extremely helpful and calm…
Kelly was extremely helpful and calm even if was very busy
2025年12月10日
自発的なレビュー
Richmond Motor Group - MG Guildford からの回答
Thank you for your five-star review, Ted. We are thrilled to hear that Kelly provided you with such helpful and calm service, even during a busy time. We will be sure to pass along your kind words to her. Best regards, Richmond MG Guildford.
Great service and love my new car
Great service and love my new car. Charlie is sales was great.
2025年12月4日
Richmond Motor Group - MG Guildford からの回答
We're so glad you had a great experience and are happy with your new car! Thank you for letting us know about your sales experience.
Kelly Fsith was brilliant
Kelly Fsith was brilliant! We list our dad snd she even had a sympathy card waiting for us when we came to collect our new car. Her customer service was exemplary.
2025年12月3日
自発的なレビュー
Richmond Motor Group - MG Guildford からの回答
Hi Sally, thank you so much for taking the time to leave this lovely comment for Kelly.
James was very helpful from start to…
James was very helpful from start to finish. Would recommend.
2025年11月26日
自発的なレビュー
Richmond Motor Group - MG Guildford からの回答
Thank you for your kind review, Kevin. We're delighted to hear that James provided such helpful service throughout your experience. Your recommendation means a lot to us. Best regards, Richmond MG Guildford.
Excellent service by James
2025年11月24日
自発的なレビュー
Richmond Motor Group - MG Guildford からの回答
Hi Jake, thank you for your fantastic five-star review! We're delighted to hear about your excellent experience at Richmond MG Guildford and will be sure to pass along your kind words to James. Best regards, Richmond MG Guildford.
Richmond Motor Group - MG Guildford からの回答
We appreciate your feedback and time. We regret the lack of amenities and long wait. We'll review your comments to improve our service.
Five stars all round
My experience from arranging to test drive a couple of cars and to driving away my brand new car was a very pleasant one. Marius at Guildford was an absolute pleasure to deal with. He is very knowledgeable and provided a lot of good advice and worked with me to get to a finance option that met my needs. It was refreshing not to be "sold" to by the usual pushy salesmen but instead his calm and friendly nature made me feel like it was my choice rather than a forced one. Marius called 3 weeks early to say the car had arrived and took his time to ensure I was sent all of the paperwork to review before coming in to collect. Upon collection he made sure to go through every detail with me and helped me to set up and run through my new EV car as I hadn't owned one before. He was also conscientious of my time given I popped down to collect during my lunch break. So far I have loved everything about my new car and the MG Group experience and I would highly recommend Guildford and Marius. Thank you Marius once again and I look forward to doing business with you again one day in the future :)
2025年11月11日
自発的なレビュー
Richmond Motor Group - MG Guildford からの回答
Hi C Zaher,
Thank you for sharing your wonderful experience with us and for the 5-star rating! We are delighted to hear that Marius provided such exceptional service and made your car-buying journey so pleasant and stress-free. It’s great to know that his knowledge, calm approach, and attention to detail helped you feel confident and supported throughout the process. We’re thrilled that you’re enjoying your new EV and appreciate your kind recommendation of Richmond MG Guildford and Marius. We look forward to welcoming you back in the future.
Best regards,
Richmond MG Guildford
Absolutely terrible service once they…
Absolutely terrible service once they have your money. The new vehicle developed a fault that they seemed unable to fix, this went on for almost a year with it repeatedly going back in. They never responded to calls or emails, I eventually had to return the vehicle.
Their customer service was absolutely terrible and incredibly frustrating. Vey poor on all levels, it felt like the car sales industy in the bad days. I certainly would never use them again.
2024年11月16日
自発的なレビュー
Richmond Motor Group - MG Guildford からの回答
Good morning,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your recent experience.
We take allegations of poor service extremely seriously, as they do not reflect the high standards we set for ourselves across our group.
That said, we’re committed to resolving concerns constructively and would welcome the opportunity to discuss this further. Please get in touch with our customer care team directly at customerservice@richmondmotorgroup.com, referencing your vehicle registration and your name.
We value all feedback and remain committed to ensuring every customer feels fairly treated and fully informed.
Kind regards,
Charlie could not have been more…
Charlie could not have been more helpful providing the details we needed and efficiently arranging test drive.
2025年10月18日
自発的なレビュー
Richmond Motor Group - MG Guildford からの回答
Thank you for your wonderful review and five-star rating, ZIan.
We are delighted to hear that Charlie was so helpful and efficient in arranging your test drive and providing the details you needed.
We will be sure to pass along your kind words.
Best regards, Richmond MG Guildford.
Very professional and informative from…
Very professional and informative from the start up until the purchase.
Would recommend
2025年10月27日
自発的なレビュー
Richmond Motor Group - MG Guildford からの回答
Thank you for the wonderful review and five-star rating, Linda. We're delighted to hear you found our service professional and informative throughout your experience. Your recommendation means a lot to us. Best regards, Richmond MG Guildford.
Great experience!
Charlie was excellent and very helpful from the very start. We called and expressed our interest on the MG5 and we collected a week ready in which it was all ready and ready to go. Thank you!
2025年10月23日
自発的なレビュー
Richmond Motor Group - MG Guildford からの回答
We're happy to hear that your experience was excellent from the start, and we appreciate you highlighting the helpfulness in getting your MG5 ready within a week. Thank you!
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