Jacob was great to deal with. Very quick to answer any questions and genuinely helpful. Made the whole process a pleasant experience. Would recommend.
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レビュアーのコメントを見てみましょう
Jacob was there from the start, phoning and keeping in touch, with us by email. He was friendly but Proffessional, putting us at ease, right through the entire process. We can highly recommend h... もっと見る
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The service from start to end was flawless. Staff were amazing - very professional, courteous and friendly as well as knowledgable. Everything was operated and handled in the most efficient manner. Th... もっと見る
企業が回答しました
Ordered a New MG ZS Hybrid in March, initially were delays (outside of their control) with car coming into the country. However, despite the setback Andreea was keen to get everything sorted out, incr... もっと見る
企業が回答しました
企業情報
当該企業による記述
Richmond Motor Group is an award-winning, family-run business located in the Hampshire, West Sussex & Surrey areas, representing Hyundai, MG, Škoda, Suzuki, Genesis, Chery & Geely.
連絡先
Richmond MG Southampton, Broad Oak, SO30 2EU, Botley, England, 英国
- 02380 724 274
4.5
優良
731件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Dealt with Chris Turner at the Botley…
Dealt with Chris Turner at the Botley branch. Got me up and running in my new MG3 in no time at all. Would highly recommend.
2025年5月28日
自発的なレビュー
Richmond Motor Group - MG Southampton からの回答
Hi Anthony. We're happy to hear that your experience getting your MG3 was so quick and easy. We appreciate your recommendation and thank you for your feedback! Many thanks, Laurence
Happy with the new car
Ordered a New MG ZS Hybrid in March, initially were delays (outside of their control) with car coming into the country. However, despite the setback Andreea was keen to get everything sorted out, incredibly helpful and knowledgeable. Jag was able to give me timely regular updates about delivery and Chris who arranged the original test drive who was very friendly. I am very happy with the new car after the first few days, easy to drive, looks great in red.
2025年6月5日
自発的なレビュー
Richmond Motor Group - MG Southampton からの回答
Hi Brett. We appreciate your feedback on your new car. We're happy to hear that despite the initial delays, our team provided helpful support and kept you informed. We're so glad you're enjoying your new car! Many thanks, Laurence.
My MG experience.
Chris Turner was very helpful with my MG purchase and went through everything thoroughly with me. I wouldn’t hesitate in recommending him to friends and family.
2025年5月15日
自発的なレビュー
Richmond Motor Group - MG Southampton からの回答
Good afternoon, we're happy to hear that your purchase experience was so positive. It's great to know that you found our service helpful, and we appreciate your recommendation! Kind regards, Cameron
Elise is excellent good service polite…
Elise is excellent good service polite and very professional all in all prepared to go the extra mile for the customer
2025年5月31日
自発的なレビュー
Richmond Motor Group - MG Southampton からの回答
We appreciate your feedback! We're happy to hear that you received excellent, polite, and professional service. We're glad our team member went the extra mile for you.
Richmond Motor Group - MG Southampton からの回答
We're happy to hear you received great service! We appreciate your acknowledgment of our team's knowledge.
Jag is very polite and helpful
Jag is very polite and helpful, answered all the questions I had and gave me information I had not considered before. Showed the vehicle to me, allowed test drive which was straightforward. After this I proceeded with the purchase without hesitation and we arranged a prompt collection date.
Most satisfied with the overall service and I would recommend MG.
2025年5月20日
自発的なレビュー
Richmond Motor Group - MG Southampton からの回答
Good morning
We appreciate your positive feedback! We're glad the information provided was helpful and that the test drive was straightforward. It's great to hear you were satisfied with the overall service and would recommend us.
Kind regards
Mae
Great service from Jag from beginning…
Great service from Jag from beginning to the end. Very happy with the car and Jag was very knowable and sorted couple of little problems with out fuss.Would definitely be happy to buy car from them again
2025年5月16日
自発的なレビュー
Richmond Motor Group - MG Southampton からの回答
Good morning
Thank you for your kind review! We're delighted to hear that you had a positive experience and are happy with your new car. We're proud of our team's commitment to providing excellent customer service and are happy to hear that you were impressed with the knowledge and helpfulness demonstrated. We appreciate your feedback and hope you enjoy your new car for many years to come.
Kind regards
Mae
Himat Bhatti was amazing from start to…
Himat Bhatti was amazing from start to finish. Listened to my needs and found a car to match me and my needs! On handover of great explanations and detailed and no jargon or sales speech!! Can't wait to drive my new car
2025年5月16日
自発的なレビュー
Richmond Motor Group - MG Southampton からの回答
Good morning Tracy,
We are thrilled to hear about your positive experience! It sounds like you had a fantastic time working with Himat Bhatti. We appreciate your kind words about his attentiveness, expertise, and clear communication. We are delighted that you found the perfect car to meet your needs and that you are excited to drive it.
Kind regards
Mae
Had test drive with Elise Crowley
Had test drive with Elise Crowley, I was very relaxed in her company, she answered everything I needed to know. Great personality and decided to go ahead with the sale. Everything went smoothly. Highly recommend. Thank you Elise.
2025年5月15日
自発的なレビュー
Richmond Motor Group - MG Southampton からの回答
Good afternoon Paula, thank you for your kind review! We're delighted to hear that you had a positive experience and that you found the process smooth. It's wonderful to know that you were so well taken care of and that you felt relaxed and comfortable during your test drive. We're proud of our team and appreciate you highlighting their dedication to providing excellent customer service. Kind regard, Cameron
Picked up my new mg3 from Richmond…
Picked up my new mg3 from Richmond botley today.
I was very pleased with Jag he was helpful knowledgeable and friendly.
Would recommend to my friends.
2025年5月15日
自発的なレビュー
Richmond Motor Group - MG Southampton からの回答
Good afternoon John, we're thrilled to hear you had a positive experience with Jag at our Richmond Botley location. We appreciate you taking the time to share your feedback and are glad you found him helpful and friendly. We strive to provide excellent customer service and are happy to hear that Jag exceeded your expectations. Kind regards, Cameron
Turned up at MG Richmond Southampton to…
Turned up at MG Richmond Southampton to buy an MG HS Phev, and found the garage clean/tidy as you would expect from a main MG dealer.
The staff were helpful and then there was what I perceived as a bit of a game where the salesman went back and forth to the boss and on the third time he returned to the agreed trade in price for my immaculate 2016 Jaguar XE and the eventual sale price for the MG.
As part of the sale I was promised a new set of cherished plates to replace the original ones it was born with, (otherwise my old cherished plates had Hendy on the bottom) and as I admit I am somewhat fussy to have a clean car so requested a valet as it was not clean enough.
About a week later I dropped off the Jaguar and picked up the MG.
On getting home I found no new Cherished plates were made up (was told they were unable to provide cherished plates unless already on the car at time of collection), and although the car was clean (ish), the valet had not been done. Fluff, dust in the nooks and cranny's, bits on the carpet, and finally some beige hard to get rid of goo below the steering wheel.
It took me 1-2 hours to polish, clean off the goo and get it to my kind of finish.
I had to return to the garage a few days later and was dealt with by the lady boss who instantly made me a set of Cherished plates and heard my lack of Valet concerns.
So only minor concerns, but it is the little things that make the deal and sale experience sweeter.
2025年5月1日
Richmond Motor Group - MG Southampton からの回答
Good afternoon Stephen, we appreciate you taking the time to share your experience with us. We're glad you found our dealership clean and tidy, and that our staff were helpful in assisting you with your purchase.
We understand your disappointment regarding the cherished plates and the valet service. We strive to ensure that all our customers have a positive experience, and we apologize that this was not the case for you. We're committed to learning from your feedback and will work to ensure that our processes are clear and consistent for future customers. Kind regards, Cameron
I was very impressed with the way the…
I was very impressed with the way the sale went the salesman was very helpful and friendly which put me at ease straight away all very professional thank you
2025年5月10日
Richmond Motor Group - MG Southampton からの回答
Good afternoon Mia, we appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our team was able to provide you with such a helpful and friendly service. We strive to create a comfortable and professional environment for all our customers. Kind regards, Cameron
Fast, effortless service from Jag and the team
I came in last week after writing my previous car off and was quite anxious to find something quick as I a) needed to get to work and b) had a family trip abroad at the end of the month that we weee driving too.
Jag was absolutely brilliant, I called up and said I could come straight down to test drive one of there used MGs. He made the whole admin process effortless and once I had decided was able to ensure I had the vehicle within 3 days!
Top notch service, thank you Jag and the team for helping me so swiftly!
2025年5月9日
自発的なレビュー
Richmond Motor Group - MG Southampton からの回答
Good afternoon Liam, we are so happy to hear that you had such a positive experience with us. It sounds like you were in a stressful situation, and we understand how important it was for you to find a reliable vehicle quickly. We are glad that Jag was able to make the process smooth and efficient for you. We strive to provide excellent customer service and are thrilled that you were able to get the vehicle you needed in such a short timeframe. Thank you for taking the time to share your experience. Kind regards, Cameron
Great customer attention to detail and…
Great customer attention to detail and friendly service from an excellent sales executive Elise.
2025年5月8日
自発的なレビュー
Richmond Motor Group - MG Southampton からの回答
Thank you for your kind review and five-star rating, John. We're thrilled to hear about your positive experience at Richmond MG Southampton and will be sure to pass along your compliments to Elise for her excellent service. Kind regards, Cameron
Nice young lady salesperson without…
Nice young lady salesperson without being pushy. However I found the selling of other products ie Gardx and others to be a bit targeted after a long time spent in the show room. I did feel after I got home that the waiting around for paperwork and printing of documents was all part of the sales strategy.
2025年5月1日
Richmond Motor Group - MG Southampton からの回答
Good afternoon Mr Byott, we appreciate your feedback and are glad you had a positive experience with our salesperson. We understand your perspective on the additional product offerings. We strive to provide our customers with a comprehensive experience, but we will take your comments into consideration as we continue to refine our approach. We value your business and appreciate your honest feedback. Kind regards, Cameron
Richmond Motor Group - MG Southampton からの回答
Hi there. Thanks so much for you 5 star review. Many thanks, Laurence
Himat sold me
Himat sold me
My previous and very knowledgeable and got
Me the best deal.
4 years later exact same service.
Make me feel valued as a customer
2025年5月2日
自発的なレビュー
Richmond Motor Group - MG Southampton からの回答
Good afternoon Aimee, thank you for your wonderful review and five-star rating, Aimee. We're delighted to hear that Himat has provided you with exceptional service not just once, but consistently over the years. Your loyalty means a lot to us, and we're pleased to know you feel valued as a customer. Best regards, Richmond MG Southampton. Kind regards, Cameron
Great customer service from start to…
Great customer service from start to finish. We felt well looked after and there was no pressure to buy different bolt ons. Jag found us a better finance deal and was patient when there was a snag logging in to the different platforms. Car hand over was thorough
2025年5月2日
自発的なレビュー
Richmond Motor Group - MG Southampton からの回答
Good afternoon Rob, thank you for your kind review! We're thrilled to hear you had such a positive experience. We appreciate your feedback and are glad you felt well looked after throughout the process. We're also pleased to hear that you were happy with the finance deal and the thorough handover. Kind regards, Cameron
Couldn't do enough for us
Couldn't do enough for us, Elise was very helpful & friendly, would recommend to friends & family.
2025年5月1日
自発的なレビュー
Richmond Motor Group - MG Southampton からの回答
Good afternoon Stuart,
We're so glad to hear you had a positive experience! We appreciate your kind words about Elise and are thrilled you'd recommend us to others. Kind regards, Cameron
Mg Botley Jag!
Just bought a car from the MG garage and had a great experience thanks to JAG! He was super friendly, efficient, and kept in great contact from start to finish. Everything went smoothly from the viewing to collection—his customer service was excellent. Highly recommend!
2025年4月17日
自発的なレビュー
Richmond Motor Group - MG Southampton からの回答
Good afternoon Georgia, thank you for your kind words! We're delighted to hear you had such a positive experience with our team member. It's fantastic that you found the car-buying process smooth and efficient, and that you were kept informed throughout. We appreciate your recommendation and are glad you're happy with your new car. Kind regards, Cameron
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