Royal Jordanian レビュー 

Avoid booking with Royal Jordanian Airlines.

My wife had a round-trip ticket from Toronto to Baghdad. After flight cancellations, the airline arranged a “land transfer” from Baghdad to Amman with promises of:
• No visa required
• Direct transport to the airport
• Smooth coordination

All of this was FALSE.

Passengers were dropped at the border, forced to wait حوالي 20 hours, and pay 40 JOD visa fees. No coordination, no respect, and no assistance for elderly or sick passengers.

As a result, they missed flight RJ271 (Amman → Toronto) by just 5 minutes due to the airline’s mismanagement.

The airline only offered one night hotel and refused full responsibility.

Very poor organization, misleading information, and unacceptable treatment.

I strongly recommend booking with other airlines (Turkish, Qatar, Emirates, EgyptAir).

This was a humiliating and stressful experience, and legal action will foll

Scam company, customer support is horrible, don’t book with them.

Scammers watch out! DO NOT BUY A TICKET I HAVE WARNED YOU. 2 months i have been contacting customer service no response scammers

Not a great airline. Terrible call center. They chanhed my flight 2 hours after I booked. Tje fhanhe was over 8 hours earlier. Mind you, I am a Platinim Hawk member. I called to get refund and they told me to send an email! What kind of service is this? The agent seemed bothered by my call. The airport has no dedicated line for business class. When an issue occurs, they treat everyone like animals, with no communication. Avoid this airline if you can.

اسوأ و أقذر شركة طيران ناس حرامية كنت حاجزة من موقع و مأكدة الحجز لى و لإبنتى بقطعتين لكل منا بإجمالى 46 كيلو من الكويت الى القاهرة شهر فبراير اللى فات و فى مطار الكويت الموظف تحايل علينا و سرقنا لصالح شركة شحن اسمها( السوان كومباني ) و سرق منا 50 دينار كويتي بحجة ان التذكرة قطعة واحدة .... و لما راجعت الموقع أكد لى ان التذكرة قطعتين و ان شركة الطيران حرامية و اشتكيت كتيييير و لا حياة لمن تنادي ..... و الموظف اللى ربنا إن شاء حينتقم منه و يخسره صحته و صحة أولاده ... بهدل متعلقاتى بعد ما دفعنا فلوس قطع زيادة و اصر ندمج محتويات شنطنا فى صندوق... الله ينتقم منه بهدل لى حاجاتى و الصندوق اتبادل و اتفتح و استلمته من المطار حاجاتى خارجة من كل حتة ...ربنا ينتقم منه و الله لن انساها طول عمرى سأدعوا عليه و غير لى حجز المقاعد اللى كنت حاجزاها انا و بنتى و رمانا آخر الطيارة مع المصريين.... لأنه اعطى مقاعدنا المحجوز فى مقدمة الطائرة لأبناء جاليته .....اسوأ و أقذر طيران عنصريين و معاملتهم قذرة جدا ربنا ينتقم منهم و الله و الموظفين اللى بعت ميت شكوى و محدش رد عليا و الله انا خصيمتكم كلكم يوم القيامة

They cancelled my flight 10 hours before my flight and then the second half of my flight was cancelled and they returned less than half I paid in vouchers not money.

This was one of the most frustrating travel experiences I’ve had.

Despite paying for a Business Class ticket, I was downgraded without consent, and both Turkish Airlines and Royal Jordanian refused to take proper responsibility.

Instead of solving the issue, each airline tried to shift the blame to the other, leaving the passenger without a solution.

This raises serious concerns about accountability and customer rights.

Very disappointing experience.

Currently there is FCO guidance not to travel to Amman. The airline is not issuing any notifications about what is to happen to people travelling after the 20th March. Everything is much more last minute than other airlines

I am due to fly internal flights in Jordan in April. British Airways have cancelled all flights. I can't get to Jordan, they say tough luck, internal flights still flying. Who cares about tourists !!
Ticket cost over £600 they say, sorry your problem

Mi sono trovato bene. Aereo FCO-AMM e ritorno puntualissimo, pulito, confortevole. E' anche possibile utilizzare il wi fi a bordo gratuitamente per 15 minuti. Cibo a bordo discreto. Personale gentile, soprattutto il personale di terra a FCO.

Never credited my trip segments to my account. Emailed support 5 or 6 times and never got any replies. Lousy company.

I previously sent an email and also attempted to contact your support team by phone, but unfortunately I have not received any response or assistance so far. This experience with customer support has been very disappointing.

Hi All,
Totally useless, just like fraud, its not a airline its scam, Customer service they know nothing,
If you are eligible for Visa on arrival, they don't believe they want you to give a birth visa right now, other wise we will give your ticket to any other person on 50% off yes they did with me

Nonostante il caos di questi giorni (marzo 2026) il servizio clienti mi ha aiutato a riprogrammare la partenza
Sono stati sempre presenti
Oltretutto sono stati gli unici a non smettere di operare nonostante la situazione

Given the recent events in the Middle East and the closed airspaces, the airline failed to do any proactive communication, waiting until the LAST MINUTE to cancel flights. Further, I have concerns regarding the safety of their flights, most respectable Gulf airlines have cancelled their flights while RJ continue to operate on some routes (ie Istanbul- Amman).

I cannot give 0
There is a war and they do not refund tickets. Shame on you

I booked a flight on their website - they cancelled within 4 hours and refused to pay the money back.

very poor commnunication from customer service and buraucrasy

I have very bad experience with this airline. The staff of this airline are very rude and unhelpful. I came for transit two days ago last Sunday 22/02/2026 via Amman Airport and I didn't find any help. I have right for hotel as I had long waiting 24 hours. The staff inforced me to pay 232 dollar for one night. They didn't care about me and my husband who is an old man and very unwell. All the airlines give hotel for their costumers if they have more than 8 hours waiting but with this airline there is no help at all. I had story long time ago with this Amman airport. My ticket had been stolen by the staff when I had transit via Amman to travel to Russia. My husband and I feel very bad because of this Amman airport and this airline 😔

Ero molto preoccupata per le recensioni terribili che avevo letto, ma la sorpresa è stata davvero positiva. Volo piacevole e puntuale, vettore pulito e staff a bordo gentilissimo. Anche il cibo, curato. Ho volato per Amman, spero che le altre tratte siano altrettanto confortevoli e ci riproverò.