Royal Jordanian レビュー 

I recently travelled from LHR to DXB via Amman. My suitcase wheel was broken and the airline team in DXB offered no assistance until I prompted them. Initially they have offered a window seat and a lounge pass however they have not discussed repair of my suitcase. What is worse is that my suitcase cost is £250 and they have offered $35 dollars as compensation. I have then had to get a temporary fix in Dubai at my own cost and have asked them to carry out a permanent fix now I am back in London. I can assure you this is the worst experience of a customer service team and eventually I met the duty manager on my journey home who was passive aggressive. Please for your own sake do not you this airline carrier as they do not care for you as a customer when something goes wrong.

One of worst airline I found it 😢 extremely rigid staff.

As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat — ever.
When I returned home, I contacted Royal Jordanian. On January 13, 2026, they emailed me, apologized, acknowledged the mistake, and confirmed I would receive a refund. After weeks of silence and no credit appearing on my statement, I followed up on February 3, 2026.
On February 10, 2026, Royal Jordanian reversed their position and stated they would not refund the money — directly contradicting their own written commitment. It appears they hoped I would simply forget about it.
In my opinion, this airline is deceptive, dismissive of paying customers, and completely indifferent to loyalty status. I sent a final email on February 10 giving them until February 12 to respond. As expected, they never replied.
Stay far away from this airline. Their customer service is unreliable, their promises mean nothing, and their treatment of loyal travelers is unacceptable.

My grandparents went on to the flight and people wanted to switch with them because they had a special extra paid seat and they paid for extra wheelchair and stuff and the service was terrible they put them into the wheelchairs and left them alone and a guy helped them halfway and they came out pushing their heavy bags without anyone helping them and they came out and the person who helped them only did that because my grandma kept screaming on how they left them alone and my grandma asked the flight attendant for water and she wouldn’t bring it for her.

worst transit service...long queue for hand luggage scanning...airport needs to be developed...i wont suggest this airline

had a very disappointing experience flying with Royal Jordanian from Amman to Manchester, and I feel compelled to share it.

As a mother travelling with a young baby, I expected at least basic understanding and support. Unfortunately, I received the opposite. The cabin service was extremely poor. I had to press the service button around nine times before anyone responded, which is completely unacceptable on a long-haul flight.

Although a baby bassinet was available, I was allowed to use it for only one and a half hours, despite the flight lasting nearly five hours. This made the journey unnecessarily stressful for both me and my baby.

What was most upsetting was the attitude of the cabin crew. At one point, I was told to “stop your baby crying”, as if this was something fully under my control. Any parent knows that babies cry, especially during flights, and this comment felt insensitive and humiliating. It was implied that my baby was disturbing VIP passengers seated behind the curtain, and their comfort seemed to matter more than the well-being of a mother and child.

I felt disrespected, judged, and treated without basic human empathy. This experience left me feeling more like a problem than a passenger.

My luggage lost by airline now 2 days no newswhen it will come..
Mumbai to amman flt Rj191 on 24 th
We arrived and surprised to note no luggage we hv no clothes nothing
And no response Fmairline suffering for last 2 days disappointed

I would never ever ever recommend flying with Royal Jordanian not a good company at all they delay flights first of all and they cancel it for no reason and when you ask for compensation they say well the flight was cancelled due to bad weather so on this occasion we are not able to compensate you!! so instead basically what they try to do is Dodge passengers by booking them in a hotel staying overnight because obviously their flight was cancelled for no reason and then booking you on the next flight for the next morning so they don’t care whether you are affected on your next flight or the layovers you have on your next flight…So overall do not fly with this company there are scammers and it's just stressful experience flying with them. Experience flying with them.

Absolutely disgraceful airline.
Royal Jordanian is a complete failure in every possible way. Communication is nonexistent, staff are rude, arrogant, and openly disrespectful, and customer service is an absolute joke.

The experience at Amman airport was a nightmare. The service level is shockingly primitive — chaotic, inefficient, and humiliating for passengers. It felt like stepping decades back in time. No structure, no professionalism, no basic respect. Staff act like passengers are an inconvenience rather than paying customers.

There is zero accountability, zero empathy, and zero effort to solve problems. Delays are handled with silence, questions are met with hostility, and complaints are clearly ignored. This airline does not care about passengers at all.

I will never fly Royal Jordanian again, under any circumstances. I strongly warn everyone: do not book with this airline unless you enjoy stress, disrespect, and complete incompetence. There are far better airlines — Royal Jordanian is one to avoid at all costs.

Its company from 1970!! they use police women for services !!! no respect or customer care,,, also they use buses sometimes when no flight available from AMM to DAM !! shame on you.

My experience on this flight was extremely disappointing.

The cabin crew in the Economy class were very unprofessional and rude in their behavior. Their attitude made passengers feel as if they were begging just to get a glass of water. There was no adequate supply of water, and every request was met with visible annoyance and lack of respect.

The food quality was very poor, and the fruit served was spoiled and inedible, which is completely unacceptable on any flight.

The main issue was the behavior of the flight attendants, who were unfriendly, dismissive, and showed no basic customer service standards. This experience left a very negative impression, and I would not consider flying with this airline again if this level of service continues

I had an extremely disappointing experience with Jordan Airlines. We had requested wheelchairs and booked them online for my elderly parents, but none were provided. As a result, they had to walk a long distance across the airport, which caused them significant difficulty and distress.

To make matters worse, most of the luggage belonging to passengers on our flight was lost, including ours. We submitted a formal complaint, but no one has responded or addressed our concerns.

This level of service is completely unacceptable. I will never use Jordan Airlines again and strongly advise others to avoid this airline. (Not sure how anyone can praise this airlines service)

DO NOT FLY ROYAL JORDANIAN IF YOU ARE PREGNANT
My pregnant wife and I had an awful experience with Royal Jordanian flying from Jeddah to Chicago via Amman. We arrived on time, but at check-in they questioned her pregnancy. She had a valid medical clearance letter and was exactly 28 weeks that day, with no travel restrictions.
Despite this, staff kept changing their requirements. After a long argument, we even had her U.S. doctor speak directly to the supervisor and issue a brand-new letter immediately. They admitted the letter was perfect—then suddenly claimed the gate was closed at 4:45 AM for a 6:00 AM flight, over an hour early, and refused to let us board.
Customer service was useless and told us the only option was to rebook and pay $2,100 extra. We missed our flight, paid for a hotel, and had to travel the next day.
Seats were extremely uncomfortable, food was bad, and staff showed zero empathy or professionalism.
I will never fly Royal Jordanian again and strongly warn others—especially pregnant travelers to avoid this airline. Save yourself stress, money, and frustration.

Nie wieder
Schlecht Kofferservice,
Koffer verloren, trotz Business Tickets und periorität
Lohnt keine Sterne

My experience with Royal Jordanian was very disappointing. The staff showed little care or empathy, particularly towards elderly passengers and families travelling with young children. The rules and procedures were unclear and felt rigid, making the journey unnecessarily stressful.

The seats on the Amman to London flight were extremely tight, which was surprising for a long-haul route. Whenever we asked questions, the responses were abrupt and rude, similar to our experience with staff at Amman Airport. Overall, the service fell well below expectations. I never going to travel with them again.

Amazing airline. I don’t know why some people had bad experiences. This was by far one of the best airlines I’ve traveled on and I will definitely travel on RJ again

Incredibly slow check in at Stansted airport, UK. We have been in the queue for 25 minutes and they havent been able to check in the first set of travellers yet. No communication about the prolonged delay. Had they communicated the cause of delay, we could have been more patient.

I paid to travel by plane and also paid an additional £150 for this service. However, I ended up travelling by bus instead. I was forced to pay extra for a Jordanian visa in order to enter Jordan and continue the journey by bus.

The airport staff were unfriendly, and no one was able to clearly explain the next steps or provide proper assistance. All of this happened due to fog at Damascus Airport.

As a result, the journey from Jordan to Syria took approximately 28 hours, causing significant inconvenience, stress, and additional costs.
The retern was very bad, I will never use or recommend this airline.

My flight on 20 December (Damascus → Amman → London) was cancelled without any prior notice. I arrived at the airport around 7:00 AM, checked in normally, and then was forced to wait over 7 hours at the airport — most of that time standing, with no information, no updates, and not even a basic apology from staff.

Only after we entered the boarding area were we suddenly told that the flight was cancelled. No emails, no messages, no calls from Royal Jordanian beforehand. Complete lack of communication and respect for passengers’ time and wellbeing.

What makes it worse is that although the cancellation was entirely Royal Jordanian’s fault, I am now expected to chase my own refund, and no one from the airline has contacted me or taken responsibility.

This was one of the most disorganised and unprofessional airline experiences I’ve ever had. I will not be flying with Royal Jordanian again and would strongly advise others to think twice.