Rock-Ola Jukeboxes レビュー 

Buyer beware. Because Rockola is one of very few Jukebox companies out there, they feel they can pay very little attention to their customers and get away with it. In fact, their customer service is among the worst I’ve ever experienced. Bought a CD bubbler and needed tech support to resolve a problem. One has to pay a fee to get someone on the phone to help! Seriously a disgraceful company. You’re better off buying an older refurbished unit manufactured by a real company. Also, the sound quality of my jukebox is awful. Imagine a music playing device with second rate speakers. Ludicrous.

Our jukebox arrived last Friday and is amazing. It is everything we hoped it would be. The delivery by Jesus as well as the set up and explanation was a great experience. As noted in many other reviews working with Rock-Ola through delays in the custom building process was trying but they are working on it and doing better. Based on the quality of the machine I would highly recommend a Rock-Ola jukebox. We had a party Saturfday night and everyone loved plugging coins and picking music.

Following a period of less than satisfactory communication and a visit to the Rock-Ola factory, I am pleased to state that I am completely satisfied with my jukebox and the quality service I received with the delivery and professional set-up service I received. I have had several fruitful conversations with the company owner/president of Rock-Ola whom I sincerely applaud for retaining more customer service personnel and overseeing quality control.

So far nothing, I waited for that phone call and eventually several days late it came, basically telling me how great they were and how they are getting better etc. Then came the pitch, "if we build the thing will you still buy it" etc. I told him I was not going to send them my money again, if they build it and they ship it I will pay COD, so far nothing. Unbelievable.

Alexander, Cheron and the entire team at Rock-Ola are top notch. I had a great customer service experience and absolutely love my jukebox. The craftsmanship is second to none. If you are looking for a HIGH quality jukebox and fantastic customer service Rock-Ola is the company. Could not be more satisfied.

Bought a 90th anniversary jukebox. Did not work right from day 1. This company will run you around an quit responding. Paid $12k for a box and ended up having an outside source getting it to work and was lied to many times.

We purchased a jukebox almost a year ago for our retirement. The jukebox has been bought and paid for since 07/25/2023. Neither my retailer or myself can get a direct answer on how long it will be before we receive the jukebox. I have been promised updates but never receive them unless I email an inquiry. The last communication was on Monday and I was told this, "I will be discussing your order with the team today so I will come back to you as soon as I can after that.” I did not receive any update. I emailed this morning and still have not received an update.

I have directly emailed Mr. Walder-Smith and cc’d him on all my correspondence. He has not responded to any of the emails. I have phoned numerous times with no return calls. The one time I was able to speak with someone they assured me the machine was in production. That was over a month ago.

I would have to make the same recommendation as other posters and avoid doing business with this company.

My experience with the Rock-Ola sales team has been positive. Cheron, who helped process the order, was a delight to chat with and was very helpful.

I have direct experience with how hard the manufacturing world was impacted by Covid, so I was well aware of long lead times and shipping delays. Fortunately for me, the jukebox shipped a little earlier than expected.

There was a miscommunication at the time of delivery, which did add some stress. I have a flight of stairs leading into my living space, and paid extra for a white glove delivery service so that the jukebox would be carried up. This fact was not communicated to the delivery driver until after departing, who was alone and could not lift the Jukebox himself. Thankfully, Alexander, the owner, was very communicative with me and helped refund the extra shipping fee so I could hire movers to lift the Jukebox at a later date. Alexander made it very clear that I could call him at any time with issues moving forward, and that he was eager to do the right thing.

The jukebox arrived in great condition, and is absolutely beautiful! I still have to get it moved and set up, but so far I'm very excited to be a new Jukebox owner.

I ordered a juke box over 2 years ago. I have been constantly told that parts are hard to get or they came in wrong. Just one story after another. I have been promised delivery in just a few months. now its over 2 years and I can't even get an update or any call backs.I guess my next step is to file a complaint with the better business bureau.I would definitely not recommend ordering a juke box from rock-old.

Games Room Company. Wonderful Rock-Ola Bubble Tube Juke Box. The machines does everything I had hoped for, looks really good & is a great feature to the room. I have owned the Rock-Ola for over a year & the whole family enjoy the music. Alexander has been extremely helpful and most informative and I cannot praise him enough

We have purchased a jukebox and couldn’t be happier with it! From initial enquiry through to after sales support our experience has been excellent. Would happily purchase from again.

Scammers!!!!!!!!!!
Do not order
I totally relate to previous review
I ordered Jan 23 for my own Christmas present
I got fluff responses when I contacted off/ on
Now over a year later and out my charged 10k and NO product. Just ghosted me….
They now have just quit responding past 3 months
I tried to buy American. Guess this company just doesn’t care anymore
Shop for another brand…not this one

Jukebox took ages to be built but the good news is that it arrived today!
Fantastic product so glad we ordered it.

After placing the order I received confirmation but never received the parts weeks later

Alexander was very friendly and helpful. He let me know that an included CD would give me the information needed to set up the jukebox. I know I can trust him to answer any questions that might arise.

Ordered over a week ago. A key for my cabinet is what I ordered. UPS says label created but still has not be picked up from Rock-Ola. I live 40 miles from Torrance. $15 shipping for a $11 cheap Chinese made key. Can’t even deliver 40 miles form the manufacture. I should have gotten of eBay. At least they offered 3 day shipping.

best jukebox

We sent the hard drive back to them to update the web feature to get the album covers. They send an old drive, last updated in 2012 and it didn't even fit our unit. Sent it back and asked for our original back (we had 8 years worth of music on it). He couldn't find it. Spoke numerous times with the lady in customer service. Terrible attitude. Received a call from Alexander, the owner. Said he would take care of the issue. Nothing was done. Last contact was August of last year. Ghosted completely and out $250.00 that was supposed to be refunded. Stay away from this company. And this started in May of last year.

There was alot of time that passed before my items shipped. I am working on a customer's machine and they are wanting to know why it is taking so long to affect repairs. I almost gave a 3 star review but I think it is probably closer to a 3.5 star rating.

We tried to cancel order 10 minutes after we placed order, we never heard back from them about cancel