Rockin Vans レビュー 

Honestly, we really couldn’t be any happier with the experience provided by Rockin Vans! From pick up to drop off, it was an absolute pleasure. Not only were we upgraded and given an extra night, we were also given cooking gas free of charge - this is what over-and-above, outstanding service looks like! The staff at pick up and drop off were so friendly and helpful, as was the helpline operator.

The VW Mini Camper was perfect for the two of us - plenty of storage space, a decent cooking system, running water, comfortable front seats, and a bed that was good enough for an individual over 6ft tall. Also, it was easy to keep clean.

The camper was great to drive and relatively cheap to run. We almost clocked 1000 miles and paid less than £150 to fuel her back up. We did a great deal of research before booking and we’re pretty sure that Rockin Vans is the greatest value for money out of all the camper companies. We couldn’t recommend it enough.

Rockin Vans made a once in a lifetime holiday that much more enjoyable! Thank you from the bottom of our hearts - we’ll see you again soon!

We had an amazing holiday with Rockin Vans, we picked our van up from Redditch, everyone was super helpful. We went away for half term, and it was great to have heating in a van, was so toastie at this time of year! All the essentials for cooking were in the van too, so we didn't have to worry about packing everything. Can't wait to go away again in the summer, we will be using Rockin Vans again.

Paid upfront in June for items never requested such as portaloo. 7 months later still waiting for refund. Shocking customer service. Excuse after excuse. Would NOT recommend.

Unfortunately had a very bad experience with this company; I gave them plenty of time (over 3 months) to rectify the many issues before giving a poor review but we still have not received any compensation for wide variety of issues we had.... including:

Our van was provided to us over 3 hours late. We had scheduled pick up for 4pm but it did not arrive until after 7pm. We waited on Dundas Street for over an hour before we even heard anything about when to expect the van. When we did hear from someone they told us we could contact the aftercare team for compensation... regardless of our many conversations with the aftercare team, still no compensation.

When our van arrived there was less than a quarter tank of fuel even though I had PREPAID 98gbp for a full tank. The employee told us we would get a refund for that immediately... never happened.

We also requested a late drop off which we paid an extra 50gbp for and we were told drop off would then be at 3pm. Yet when we did drop the van off, we were told that drop off was supposed to be 1pm and we were told we would be charged late fees.

Also, when we picked up our van the employee advised us there was no propane and he was not aware of how to work the cook top. A few days into the trip I did find the propane tank in the trunk area of the vehicle, but we didn't feel comfortable using it as no one had explained to us how to use it.

The post for the table was missing so we were unable to use a table, luckily we had paid for the outdoor table so we were able to use that. Although that table was partially broken. One of the outdoor chairs was also partially broken.

There were multiple things broken inside the van - a light was broken, cup holders were broken, a few drawer latches didn't hold and would open while driving.

I had also paid for 2 sets but one of the sets was missing sheets, there was no fitted sheet or regular sheet.

Overall, a terrible experience and I have no seen any refunds that we've been promised over 3 months later. Would not recommend this company.

Rockin vans swindled me and my family, for this reason I ‘ll explain my horrible experience.
We are Spanish family that had the dream of traveling around Scotland. This were the holidays that we had planed scince our 5 kids were little.

When we arrived on Scotland after an exhauting flight we went to pick up the 2 Californias that we had rent and paid. The company gave us one autohause of 4 people that we didn’t even rent and then they refuse to give us the second California. Rockin Vans stood a family of 7 up only with one autohaouse.They prefered earning money than the security of a family.

We had a really bad experience with Rockin Vans. Booked our van in february for our trip in august. When we arrived we were really badly informed where to pick up the van. They brought us the wrong van (budget camper instead of mini camper) and promised to refund us a lot of money in the next two days. The budget camper wasn't comfortable at all. It seemed really improvised. Old kitchen stuff and a gas burner that broke down after using it only a few times. We expected a fridge but got an ice chest instead. Also we didn't receive any money back for two months. After those two months of sending e-mails and making lots of calls we finally got our money refunded. It was exhausting to run after the company for so long. We didn't enjoy our holiday as much as we hoped to and wouldn't recommend Rockin Vans.
- Muriel and Mimoza

AVOID!! I confirmed three times the van we were meant to get and still once we got to Scotland received another kind. This was meant to be "better", but The kitchen was lacking everything what we wanted (tap, utensils etc..) and we just had a van with a bed and frigo box, camping stove and we had to cook outside, when we paid for inside the van kitchen because of the rain (which it did for the better part) with a pop roof (which we did not get). And we did not have electric hook up. On top the material we paid for we needed to request separately (chairs, duvets etc..) or we would not have got them. Also the company forgot to give us a thermal cover leading to three nights of lack of privacy, and freezing during the night. As we contacted them, they offered to refund us if we bought one, however it has been 4 months and ton of excuses why the money still havent reached us. On top because of the thermal cover, we had to change our route in order to buy one, which was a cost for us and Rocking Vans refuse to refund for this. This ruined our holiday and as we asked for a refund, we were offered a voucher of two nights, which we could only use in Scotland, when we were being fair for asking 2 nights refund as we had to spend the night in a van freezing with no privacy. This is only because it is the cheapest option for them, but least satisfying for the customer at this stage. I am still waiting a response form the Rocking Vans as they are poorly answering/ignoring my emails and always with a same answer referring to technical issues, which is not getting us anywhere. I would strongly recommend looking to rent your van elsewhere!!

SCAM!!!Nice Campers but really bad service. We had an accident, had to pay 1000 GBP upfront and were told we get an invoice and the difference will be paid back after 42 days latest. Now it is 3 months later, I wrote countless E-Mails with the customer service, called a lot of times and they always tell they will pay the remaining money back asap but they never do it. Seeking legal advice now. DONT USE ROCKIN VANS - SCAMMERS

EDIT AFTER REPLY OF ROCKIN VANS:
The damage is already repaired since 2 months, I recieved a bill from rockin vans 2 months ago and all the tell me is: "Unfortunately I have no more information from our accounts since the last email. They have assured me that they are working through outstanding refunds, I am sorry that I do not have any more information. I do understand this must be very frustrating for you and you must be eager to get it resolved. I can assure you this will be completed as soon as possible" They always assure payment and never pay, the damage is fixed and there are no more open questions on Rockin Vans side, they just delay payment. HUGE SCAM! Btw my name is Thomas St.

A FUIR !!!!
Pour faire simple, van loué fin août pour 10 jours. Au moment de partir, on apprend que le van ne sera finalement dispo que le lendemain... Le van arrive effectivement le lendemain (bien cabossé), mais sans les options que nous avions reservées et payées (matelas du haut, draps, serviettes..). Nous avons donc dû attendre un jour de plus, à l'hôtel et à nos frais, pour récupérer l'intégralité de notre reservation. Malgré les promesses, et les très nombreuses relances de ma part, nous n'avons jamais été remboursés des 2 nuits d'hôtel, ni des 2 nuits de van payées pour rien. Bref, c'est du vol.

Could not fault our experience with Rockin Vans.
We got a call from rockin vans the day before pickup informing us that the vehicle we were originally assigned was returned damaged and unfit for hire, rockin vans upgraded us at no extra charge. We picked our van up from the Edinburgh depot, the staff were extremely friendly and helpful from start to finish. We had no trouble on the road, the van ran perfectly. We had prepaid for a gas bottle but it was near empty when we went to use it, however on return of the vehicle we let the rockin van team know, and they apologised for this and gave us a refund for the gas hire.
We will definitely use Rockin Vans again!! :)

My parents hired a campervan from Rockin Vans to spend 4 weeks in Scotland. Very quickly they found that the leisure battery promised in the contract didn't work. Rockin Vans were unwilling to admit or discuss the problem over the phone, and offered no help. Since that battery powered the campervan stove, this meant we had to buy meals or pay for a place in a caravan park most nights, as well as buy a camp stove. When we got back, the company admitted that the battery was broken by a previous customer, but didn't offer any kind of compensation - they offered a £250 voucher for the next rental and no money back on a £3000+ hire. Why would we ever rent from them again? In addition, we prepaid for picking up the van off-site but ended up going straight to the depot for pickup and dropoff. They promised a refund for the £50 plus £36 for the cooking gas we never could use. Now, over 4 months later, they are still coming up with new excuses not to pay us the refund.

We hired a VW campervan from the Kilmarnock branch for a long weekend. We spoke with staff at the branch throughout who were very helpful and genuinely seemed interested in our plans. The booking process was easy from start to finish and the person we spoke with suggested calling up a day or two before collection and if the van was not in use we could have it earlier than the agreed collection time.

We got the van 3 hours earlier than agreed and this allowed us to get on the road earlier. The van was clean and well equipped and the run through provided by staff was spot on and meant we knew how to work everything.

We had a great weekend away and there were no issues when the van was returned either. The security deposit that was being held on our credit card was released before I even made it back home.

Highly recommend Rocking Vans and will definitely book again.

We recently hired a camper van to go away to Newquay with our two young children. We couldn’t fault our experience at all, we picked our van up and the staff were incredibly friendly and helpful. It seemed they were genuinely interested in our holiday and were great with our older son who was getting very excited. The van was very clean, comfortable and had everything we needed and we didn’t have any issues with it. Overall, we had a great holiday and we will definitely be hiring from here again in the future.

Agree with other bad reviews. Why either 1 star or 5 star?
( are these real?) awful van and customer service. They agreed to refund half our rental cost due to the state of the van, but we have been waiting since May. Do NOT use!

Have used Rockin' Vans on 2 occasions now to accommodate work in the Highlands. From enquiry through to pick up, I've had a hassle free experience on both occasions. I've had a different van on both hires (both with the pop up roof, ideal for space and comfort). Both vans were well kitted out and very comfortable and included all modern requirements for working on the road. On top of the quality of vehicles, the staff (based in the Hurlford office in Ayrshire) are very approachable, friendly and accommodating. Overall a pleasant experience and look forward to using the services again. Fully recommended to all with very reasonable rates on hires.

Cheers

Fraser

Hired a van few weeks ago what a fantastic experience from first point of contact to return at Heathrow. We recall a guy called karl who was well knowledgeable about the van and put us at ease as we were a little unsure about the ins and outs of the equipment he was patient, funny and had an intoxicating desire to ensure we were completely happy with the vehicle. Once again thank you for a wonderful experience and if you decide to get rid of karl let us know and he can come and work for my company in the states

I hired a motorhome from Rockin vans, while it was far from pristine it was adequate. Unfortunately our driver caused damage which we reported when it occurred as per the contract. Rockin Vans response was to immediately debit my credit card for £2000 without notifying me. One month later they assessed the damage at £400. Two months later, despite numerous phone calls and emails they still had not refunded the balance of £1600. To make matters worse no one in authority would speak to me or reply to my e-mails. After three months I contacted Visa who refunded my money and wrote to Rockin Vans. The next day a Rockin Vans Director e-mailed me and arranged payment of the £1600. Coincidence?

Recently returned from a vacation where I rented a camper from the Glasco/Edinburg Rockin Vans. All was going well, booking went well and helpful information was provided prior to my picking up the camper.

At the time we took possession of the camper however things took a significant turn. First off, it was evident that there was a mix up in bookings as only one camper arrived at the pick up location; however there was my group and another family waiting for our rentals. Instead of admitting there was an error, the owner/manager of that division attempted to hid the fact there was an error, flat out lied about his position in the company (said he was just a “driver”) and proceeded to attempt to mislead us about what was going on as he made frantic phone calls.

We did receive our rental however we were driven towards Edinburg to meet the individual bringing the van to us which was 30 minutes in the opposite direction of our destination and 3.5 hours past our agreed upon pick up time. No apologies given by the owner. We were unable to reach our first campsite and had to spend the first night of our vacation in a parking lot.

As we tried to put our first day behind us and start our 2nd morning with a positive start we found that the dishes had not been cleaned and that there was actually garbage still in the kitchen supply bucket. When this was brought to the attention of the management; there was no response. Not Good!!

My biggest disappointment with this company is the management’s commitment to customer service. The van was in good working order. The actual “driver” with whom I dealt with was very good; it was management’s lack of integrity in his attempt to cover up the error and their disregard for positive customer service. Unfortunately, because of that, I cannot associate my name with a positive review nor would I recommend this company to others in good conscience.

Jennifer Bruchkowski.

I booked a VW camper van for 5 days hire in July, at a cost of around £800. On the day of collection I went to pick up the van to be advised it was not available as it had been in an accident. This was disappointing, but obviously no fault of the company. Rockin Vans offered a very large motorhome instead which I declined, and agreed the would refund my money.
To cut a long story short, it is now September and I have not received a refund. I am £800 out of pocket, despite numerous rubbish excuses why a refund has been delayed.. computer systems.. backlog of refunds. I have had to seek a refund from my Credit Card company instead.

Very happy with service and advice from Matt and Agnes at Rockinvans. 19 plate midsized van was in good working order and adequately equipped for four adults. Advice provided at collection of van allowed us to have a most enjoyable holiday without unnecessary drama. Thanks Rockinvans