Rockin Vans レビュー 

Cancelled my booking on a high season 5 days prior the trip. It's impossible to find a replacement, therefore we lost our vacation (plane tickets, hotels etc). The only thing they did - apologized via email. I asked to help me to find a replacement - no answer.

They say on their page (see About section):
"Our Campervans are all made onsite by Rockin Vans".
But this is how they cancelled it:
"the company who supply us with a large amount of vehicles has gone into administration"
Which means they are lying on their own website.
Don't trust them.

Booking 1386
I hired a VW Camper from the Kilmarnock Depot for one week in June. The Camper Van was fine and the practicalities of the hand-over were dealt with efficiently.
I had made the booking using the Rockin Vans online booking form. I had prepaid £98 for a full tank of fuel as I had believed that this was the only way to ensure that the vehicle was supplied with a full tank of fuel. I was informed by the customer services advisor that where pre-payment had been made the vehicle should be returned with a near empty tank. I explained that I would not be able to do this as I would only be travelling a short distance and did not expect to use more that half-a-tank of fuel. After checking with a colleague the customer services advisor told me that if I returned the vehicle with a full tank of fuel the cost of the full tank of fuel (£98) would be refunded.
I subsequently returned the vehicle with a full tank of fuel and confirmed with a different customer services advisor that the cost of the fuel would be refunded to my debit card.
At the time of returning the vehicle I also pointed out that an 'out of hours fee' of £50 had been incorrectly applied on my online booking form. I had been unable to delete this item from the online booking form. The customer services advisor assured me that this amount would also be refunded so that I could expect a total refund of £148.
This refund has not been paid. I contacted customer services by phone on July 9th and was advised that the matter would be sorted out. I wrote to the company on July 18th to enquire if they disputed any of the above details and have received no reply. I would advise potential customers not to proceed with an online booking with Rockin Vans if the are at all unsure about the charges and fees that are itemised.
I also informed Rockin Vans that I would send a Claim Form to the Kilmarnock Sheriff Court to pursue the matter if they did not respond.

Hired an adventurer van for Glastonbury. Terrible experience from start to finish. The oven nob was broken so we had no use of the oven for a week. We were told the clean water was full, got to Glastonbury and it was empty. Various other issues all raised as we found them and absolutely no help received. Complained every time we found issues and was basically told by Katie we would not get any refund and put a complaint in writing. Received an email offer of a free night if we use them again which we absolutely would not! I would not recommend using Rockin Vans and would personally never use them again. They were a bit cheaper than other companies we have used previously but I would pay for a more expensive van in future as they did what they were meant to.

AVOID.

Firstly they dropped of my rental 3 HOURS late!!! Every time I phoned (most times no answer) some one told me they were 10 - 15 mins away. 3 hours later my van turned up - whilst i had someone waiting to be picked up at Bristol airport (3 hrs away). Then the van had a leaky water tank and leaky taps, meaning we had fill up every day depsite being out of the van for 12 hours each day as well as mopping up a wet floor, the bed/bathroom door did not shut so slammed away for 4 hours whilst driving to our destination. It now been 12 working days since returning the van and as their terms state "This amount will be debited from your credit card account immediately and is fully refundable within ten days of return of the vehicle on the following conditions"

I still do not have my deposit back despite frequent emails and people telling me it will be refunded soon! They are holding my money ransom and I need it. Bad communication throughout, bad customer service and all round awful experience with Rockin Vans.

My girlfriend and I went there in April to rent a caravan for a week. The caravan was brand new, which was nice, but the piping to the gas cylinder was leaking. The first night, we could smell a lot of gas and we both didn't feel well. The next morning, the gas cylinder was empty. We bought a new one and installed it and could still smell gas, so we investigated further.
We called them to tell them about the empty gas cylinder and the smell of gas. We were told that there couldn't possibly be a leak if the oven working (which it was), because there was safety valve that would shut everything down in that case.
As it turns out, that's complete crap.
The gas cylinder is connected to the van via a rubber hose. The rubber hose is then connected to the metal piping of the caravan, which was where we found the leak. We covered the rubber hose and the connector in soap water and took a video of the bubbles coming from the leak, so we have proof.
As it's not the side that connects to the gas cylinder, it's clearly not our fault, but an oversight from Rockin Vans.
We were told that we would be reimbursed for the additional gas cylinder we had to buy as well as for an overnight stay at a campground to keep our food from going bad. None of that has happened yet, in fact Rockin Vans has done nothing but waste time.
It's been an overall appalling experience, starting with a really sloppy introduction and explanations of the van, which we could have lived with, really bad technical support that gives bad information leading to promises of refunds that never materialise.
The latest sad act in this mess is that they claim to have talked to the mechanic who eventually fixed the leaky connector for us and that he confirmed to them that it was our fault which are two lies in one. There's no way for them to know where we had the connector repaired, because the garage didn't charge anything, we just tipped the man because he was such an awesome and helpful guy. And after careful study of the connector and then fixing it, he confirmed to us that the connector was simply loose and badly maintained, so it was an oversight on rockinvans' part that they dare to blame on us.
After months of emails going back and forth they are now claiming not to have any records of our conversations, so we're well and truly fed up. They almost ruined our holidays, put our lives in danger and end up blaming us.
Avoid at all cost and better look for a reputable company, otherwise you might ruin your holidays or worse.

We've rented a campervan for a week, to travel around the Isle of Skye. We've paid for everything in advance, including their overpriced gas cylinder (for cooking, heating and generation of electricity for the refrigerator). The van had a strong gas smell from the first night and the current cylinder didn't last one night. We've changed the cylinder for the one we've bought from them and again, strong gas smell and it didn't last for 2 days. We've contacted them, saying we were suspicious of a gas leak but they said that maybe they gave us the wrong cylinder (empty) - showing they are messy about their cylinders... we had to go for a camping place for electricity otherwise we'd loose most of our food. They said they were sure there was no gas leak, that we could buy a new cylinder and that they'd refund us for it and for the camping place that we were forced to go. So the next day we bought another cylinder and again, strong gas smell... We decided to investigate and WOW... THERE WAS INDEED A MASSIVE GAS LEAK HAPPENING! We sent them the video and contacted their emergency channel - SMS ONLY! That night we were forced to go back to a camping place as we didn't want to use the gas and be inside a bomb, and we've lost half of the next day driving around the Isle of Skye after someone that could fix it as they don't have partners or emergency services as car replacement... after going to all the places they've recommended - that refused us because they don't provide the service needed or were too busy, we finally found a place that fixed it. The guy said that big leak was super dangerous. We couldn't trust the van and its maintenance. We couldn't trust the information received from rockinvans. Plus, we gave them the two receipts from the camping area plus the extra cylinder (well, the fair would be refunding us for the overpriced one we bought from them and leaked away) and they never refunded us, Although they've promised they would and I've sent several emails asking for it that are now all ignored. They completely ruined our week trip around Skye. This company cannot be trusted (maintenance, services, support, promises to refund etc).

Rockin vans were amazing! Booking the van, picking up and returning were all a smooth and easy process. The team at Edinburgh were outstanding, especially Matt! The team gave us awesome tips on where to go, stay and see during our time in Scotland. The van was perfectly clean and had everything we needed for a hussel free 8 day trip. The van was great to drive and VERY fuel efficient. Would defiently recommend!! Thanks, Blake and Celine 😁😁

Just back from our first campervan holiday in the North of Scotland and it was absolutely brilliant, thanks to Rocking Vans.

From the initial booking through-out our trip the friendly and Knowledgeable staff in Edinburgh were on hand to assist us. Not only during the booking but also answering all our questions about the van and even offered advice on routes to take and places to stay along the way. Being inexperienced campers this was very much appreciated.

The Van itself was in pristine condition and very well equipped, the inside was immaculately clean and we had everything we needed for a week on the road.

Thanks you Rocking Vans for the excellent experience, we will be back and will definitely recommend you to our friends and family.

Thank you to the team at rockin vans Edinburgh. We hired a mid size motorhome to drive the NC500 and it did not disappoint.

The van appeared brand new, was immaculate inside and drove great.

Through rockin vans website it was easy to book and on the day of pickup Agnes was able to arrange for us to collect early. Great service and a quick drop off upon completion of our trip.

Would thoroughly recommend!

Thank you to all the team at Rockin Vans!
This was our first camper van holiday and it was made easy with your help and advice. Easy to book, lovely clean vehicle and a great hand-over by Lewis. We will definitely be back next year and would recommend you to our friends who are going to France later this year.

I would highly recommend this company for anyone looking to do a road trip in an amazing van!

What an AMAZING trip in our Rockin Van's Mid-Size motorhome. We did not want to hand the van back! I booked the van for my partner as I surprise, I knew she always wanted to road trip to Skye. What an experience it was.... made all the better with the van and office staff along the way.

I had a great experience dealing with the office staff throughout the booking process and even helped with recommendations for stop off's and camp site's along the way.

Can not wait to book our next trip in the very near future!

Thanks again Rockin Vans

DO NOT TOUCH WITH EVEN THE LARGEST BARGE POLE YOU CAN FIND! THEY WILL JUST TAKE YOUR MONEY AND LEAVE YOU HIGH AND DRY!!!! WE HAVE COMPLAINED ABOUT THE DESPICABLE SERVICE, BUT IT HAS JUST FALLEN UPON DEAF EARS AND WHAT LITTLE RESPONSE WE HAVE HAD, THEY HAVE JUST BELITTLED OUR COMPLAINT.

YOU HAVE BEEN WARNED!!!

I’m not going to into endless details about what we went through, because quite frankly it would take too long to write. So, I’ll simply summarise what this pharisaical excuse of a company put us through:
1. Repeatedly sent us the wrong booking information regarding the confirmation of an automatic vehicle
2. Cancelled our confirmed early collection time of 10am(which we’d paid an additional £55 for), 4 days before we were due to pick up the vehicle. (They had subsequently booked our vehicle out to another customer for the day before our collection)
3. When collecting our vehicle the lady (Agnes) behind the desk didn’t have a clue as to what had happened about our early collection being cancelled or why
4. Our vehicle (an 18 reg plate)was filthy dirty inside, seat covers heavily stained, cooker covered in food, virtually all blinds broken, van absolutely stank, grey water hadn’t been emptied, fridge door cover peeling off, no plug in kitchen sink, wasn’t full
of fuel, couldn’t lock side door, no instruction manuals.
5. We sent Rockin vans an email and letter on the 23 April about our booking through the Edinburgh branch, we were promised on email a reply within 7 days...we haven’t heard a thing.

This was the first time we’ve hired a motorhome, Rockin Vans have not inspired us to do this again.

How do companies like this survive?