Rockin Vans レビュー 

Rockin Vans were recommended to us by a friend, from reservation to completion the process was easy and efficient. The staff were very informative and helpful and we found the training we received was of great help. We received a phone call to tell us we could pick up the van before 3pm.
Thanks to Agnes and Matt for all your assistance we had a great time you guys rock!

Hired a Midsize van from Edinburgh for a 7 day Adventure, van was just out the packet only 500 miles on the clock Everything we required for cooking & sleeping was included the staff in Edinburgh were fantastic
Agnes gave plenty of tips On overnight stays and her recomendations did not disappoint hidden gems we would not have found ,
Matt then showed us how to operate the van and made sure we Knew the emergency and out of hours contact numbers incase we required any assistance on our trip very reassuring and asked if we had spoken with Dora oops Sorry Matt for dropping you in it with Agnes 😂
Value for money and Service Was fantastic I would highly recommend this company and definitely be back Colin

WARNING / NEVER WORK WITH THIS COMPANY - YES, TWO TIMES!

I agree with the judgement of many very negative comments here on Trustpilot. And you can trust me, I am Swiss!

We were on the road with a Rockin Vans vehicle for a few days. It was agreed to hand over the car at 11 o'clock in the morning. We received it at 23 o'clock at night. With a short information that the car had a damage. Therefore we had to spend the night in a hotel in Heathrow. Of course we had to pay for the already booked and unused night on a camping site.

After taking over the car we noticed that no key was available for the water tank. We wanted to cook, but oh, fright, the gas cooker in the car didn't work. We found a small cheap single-flame gas stove in the trunk. In addition some half empty gas cans. We wanted to connect the car to the electricity. Unfortunately it didn't work, the cable was only three meters long. After replacing it with a new ten meter long cable we realized that the electricity didn't work at all.

Of course we sent all complaints by email to the official address. And of course we didn't get any answers. So we arranged ourselves and didn't get angry about the defects. On return we informed Rockin Vans about everything. Please contact our Aftercare department, that was the answer. No sorry, no nada.

Well, back in Switzerland we contacted Aftercare. Of course nobody in the house knows about our mails. Although Rebekah communicated via the official email address as well as via Aftercare. To make it easy, she referred us to Sam in the London office, which does not physically exist.

Whether we have received a credit until now, you can imagine for sure. Please book with a responsible company and not with Rockin Vans. They grab your money and spend a nice time in Scotland themselves.

Please read all the comments below this. Oh yes and you can be sure that a positive message will appear just above this one.

AMAZING. I'm really not sure why there are any negative reviews at all. The staff are amazing, incredibly helpful and lovely people. Super easy booking process, great prices and deals, and the vans themselves are super clean, new, and equipped with everything you could need. I had one of the best holidays of my life, and I can't wait to book again. I even left my hotel key in the van and the staff returned it to the hotel for me. Incredibly thoughtful people - it feels like you're renting from friends rather than a big company. 100% would recommend to anyone!

SCAMMERS. FRAUD. Not recommendable. Avoid this company.

I rented and paid a motorhome one month in advance. Two days before picking up the vehicle, they tell me they can't serve it. They offer no possible alternative. A month later they have not yet returned the money paid for a service they have not provided.

We had to pick up a WV campervan (4.5m more or less) on 3rd of August at 10 AM at Birmingham depot as we had booked and paid for it. However, eventually, a company worker appeared with a FIAT Ducato (at least 6.5m) at 18:15 at Birmingham airport. It had a big difference between what we booked and what we were receiving, so I was really sorry about the worker that surely only did his job but I had to decline that. Why?You wonder.

First of all, someone changed my pick up time without inform me even considering I had paid an out of hours fee. I noticed during my pre-checkin on 30th of July, I asked about this issue and two days later no answer yet. Furthermore, it was supposed someone from Rockinvans would collect us at Birmingham Airport and would move to your depot but on Thursday 1st of August, two days before our arrival from Barcelona, I knew nothing thereon. Eventually, after 6 useless emails, Rebekah, a support agent, told me if I could call on Friday in the morning because it would be easier. Surprisingly, when I called, Rebekah wasn't there and I had to explain my situation to another agent (sorry, I don't remember her name) who said to me that my booked van had had an accident so it wouldn't be possible to pick up a van before 15:00.

Moreover, although on site they tell "Free shuttle to and from Birmingham Airport" (see rockinvans/locations) the agent told me that we could arrive to their depot using public transport. This was 2 hours including 40' on foot!! I wrote later asking for an alternative and no answer, so I had to call again in the afternoon. Then, a third support agent said to me that my van had had an accident but, fortunately, they had found another van, but we had to wait until 15:00-16:00 at the airport (Eventually, someone told me exactly where we could collect the van! yeah), NO MORE LATER THAN 17:00 because we close at 17:00 he said and be punctual, don't make wait our driver. We did it, we were at Birmingham Airport at 15:00 and we were waiting, hopelessly until 17:15 when I received a whatsapp telling me "Hello,
Your van is estimated to be with you at the Birmingham Airport, DROP & GO at approximately 6:15pm sorry for the inconvenience this has caused for the late delay, please feel free to contact the aftercare... for more information" What?¿?
We were waiting for more than 2 hours and we had to wait 1 more?
Really, they couldn't call me before? Nobody in a whole company?
If I have a meeting BEFORE 17:00 and can not write AFTER 17:00 saying I'm sorry I'm late, I will arrive at 18:00. OBVIOUSLY you are late! I know, I'm waiting for you.
During these more than 2 hours I called several times but nobody picked up the phone, I sent emails and nobody answered me. It was Saturday and on Sunday the company remains closed so we were very worried because NO MORE LATER THAN 17:00, you remember?

Eventually, exactly at 18:15 a worker arrived with...OH NO! Is this a WV campervan? Nooo, this is a midsize motorhome.

I didn't want a motorhome for several reasons so I didn't book one. It was a meditated decision. One of the reasons, It was going to be our first trip driving in the UK and we were worried about that because we usually drive on the right, we wanted to go to Scotland so we needed something similar a car. You can not park a motorhome so easy than a van, you don't pay the same in a camping...I could continue because I have lots of reasons but, the main is, I don't like motorhomes.

Really, I don't understand why someone in this company decided all these changes in my booking without thinking just a second that, maybe, somebody should ask me before. It would have been better for all of us.

Now I just want a full refund of my £1556. Exactly what I paid but I couldn't get anything in return. Moreover, I gave an opportunity to the company for asking me about this. However, nobody contacted me since 3rd of August. They thought I was not going to claim my money? I forgot it?

They ruined my holiday with their awful customer service. Sorry, but it's the truth. Maybe not the concrete people who attended me but as a group, as a company. They made very bad decisions.

Def recommend to a friend - A friend and I rented a campervan from RockinVans last week for 5 nights to travel the Scottish highlands and we can’t rate Rockin vans highly enough after our trip!
A week before we were due to collect the van, I received an email from Rockin vans recording the incorrect pick up date. After a stressful 24 hours trying to sort the issue, Rockin vans realised their error and not only sorted the issue but also gave us an upgrade! We got a new high spec VW Campervan.

From the second we arrived at Rockin Vans Edinburgh to collect the van, we felt welcomed and at ease over our rental! Katie greeted me and ensured everything was in correct order for us. Agnes gave some lovely and helpful tips and recommendations for the week. And we can’t forget Matt who showed us around the van, explained everything very clearly and gave us excellent driving tips for the narrow Scottish roads! Matt also gave me the out of hours number and knowing there was help at hand if needed, we felt at ease after picking up the van.

There are a lot of negative reviews online about Rockin Vans but I honestly couldn’t fault them. There were no issues with my deposit. We loved our week in the campervan in Scotland and we are thinking of a trip with RockinVans for the south coast of England already!

Had a great arrival experience at Rockin Vans. The van was available at our departure time, was clean and looked new. Matt provided us extra duvets on request and provided some basic groceries to get us going. Would definitely recommend!

not reliable
- they dont do what they promis
- made out holiday difficult
- still waiting for our money

Unfortunallity I have to wright a bad review about this company.
We hired a nice campervan for 8 days starting the 8th of August untill the 16th of August. Three days before our departure to Schotland they cancelled the campervan, because the company they work with went into administration. At first they offered a campervan for another date, but that was not in our holiday period, so I pressed on to get our money back. This left a big strain on our holiday, not only because we had to change our plans lastminute but also because we still dont have our money back. Money what we needed for our holiday.
The company said we would get our money back within 10 days. Now the 11th day, no money yet. After another e-mail contact they said 10 till 14 days and that it must have been autocorrected. Which leaves us still waiting for our money..... And now their telling if I dont have my money before the 27th I should Let them know....

So no money yet and you cant rely on them. If we did not had friends in Schotland we would most likely end up onder a bridge;) , because almost everything is fully booked this time of the year! So I would reccomend everyone to pass by rockinvans!

We had a bad experience too. Even the rockin vans own team couldn’t get our fridge working so all our food went off. We also had Broken loo handles, drawers missing and gas nob not working. It cost us £500 because of the problems and they won’t refund any of our money. Such a disappointment. They seem to think it’s ok.

Recently hired a VW from Rockin Vans to tour the north coast of Scotland. Best holiday ever! The service fro Rockinvans was great, really friendly and extremely helpful. The campervan was very cool, brand new, in perfect condition, nice to drive and very comfortable. The guys at Rockinvans were super helpful showing us how everything worked. I would def use RockinVans again!

Had a great week in the van, got an unexpected upgrade from a VW Caddy to a VW Transporter. Got sunshine all week and drove through some spectacular scenery on the west coast of Scotland.

The problem was with the £2000 deposit which they took off me and did not return for over 2 months despite multiple phone calls and emails.
Firstly the £2000 deposit should have never actually left my account, as it should have just been the credit card details taken as security, however there was apparently some issue which meant it had to be taken as a full payment. We were reassured that it would be returned straight away upon return of the van in good condition. We returned the van with no issues and assumed the deposit would follow shortly.

Couple of weeks later still no sign of the deposit being returned, contacted Rockin Vans who said it was because they were in the process of changing over their deposit system. Was told it would be back in my account within 10 working days, and they would try to bump the priority since I had already been waiting a while. Now to cut a long story short, that 10 days came and went. Questioned it again and was told 15 days which also came and went. Questioned it again and this time 5 days, which came and went still with no deposit. At this point I was getting worried whether I would actually see the money again so started phoning and emailing every day, and kept getting fobbed off with excuses about training staff and changing systems. I'm no accountant but I do not understand why in this age of instant online bank transfers it was so difficult to return my deposit.

The icing on the cake was being lied to on the phone, after calling for the 3rd time that day. The "Support Agent" said on the 1st phone call that my deposit had been processed that morning, but when I requested proof to be emailed over, the time and date on the order was a couple of minutes after getting off the phone for the 3rd time.

Eventually over 2 months later the deposit was returned, but only after chasing it every step of the way. There was nothing proactive from Rockin Vans, and no real feeling of customer care.

I would like to give them the benefit of the doubt but have been left with a very sour taste in my mouth. Hopefully it was a one-off issue with the system and no other customers are left out of pocket for so long.

Myself and friends hired a camper for charity cycle and initially everything seemed ok. There were problems with different things on van from leaking sink to poorly fitting seating amongst other things, we got by. Unfortunately we had a caused some damage to van in two accidents and the repair bill although late appeared reasonable . Then the problems started when trying to get our deposit ( minus repair cost) back , all in it was 3 months before my friends credit card was refunded and only because Visa intervened. Steer well clear of this company.

Recently returned from a week long touring holiday covering the NC500 (would highly recommend the route to those seeking to experience the breath taking views this part of Scotland has to offer). Van hire was courtesy of Rockin Vans and I have to say the whole process was faultless. Excellent communication from the customer service team, spotlessly clean van, no mechanical/technical issues during our hire. First class experience all round, would definitely recommend, keep up the good work guys!

We as a family of 4 with 2 young boys used rockin vans last weekend . I would highly recommend the van was spotless and the customer service was second to none . Overall great experience for our family .

Brilliant service, brilliant motorhome=brilliant experience!
My husband, two small children and my mum rented a motorhome to visit family in South Uist. September Weekend 2018.Sarah who was very knowledgable and friendly, explained how to use everything as we were new to the camper van/motorhome scene.
My husband is a mechanic so was very picky and checked the whole outer of the van very thoroughly with Sarah who was happy for him to do so.
Then our trip began with no problems however if we did we had great confidence in contacting the rockin vans team for any help.
Can’t recommend the company enough if you fancy a wee family road trip!

We had a VW Campervan, it was perfect for our trip. The lay out was brilliant and the van had everything we needed.

Staff were friendly and very helpful. When we arrived paperwork was completed swifty. We then got a very detailed show round of how the van works... this set us up for the trip!

We went all over the Highlands and West Coast without any issues the whole week. You get a helpful handout with further details on the van, some useful contact numbers including an out of hours text service number, we did not have to use it but think it's a great idea!

We can not wait to book up again for another trip with Rockin Vans our 1st experience was fantastic!

Thanks again.

Our experience with rockin vans was fantastic. We had a chance to deal with Edinburgh team. Motorhome itself was in a great condition, very comfortable, everything you need for the long trip. It was our first this kind of journey so we had a lot of questions to be asked. Rocking Vans team explained us everything we need to know and gave us ideas where to go and what to see.
Trip itself was mind blowing experience with fantastic scenery. Even Scottish weather was on our side. I would recommend it to everybody.

Our experience with rockin vans was excellent. We received our van at the Edinburgh branch with no issues, the van itself was brilliant and Matt and Agnes were so nice and helpful! Would highly recommend