レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Beware! I purchased a matching outfit for my husband and me, and unfortunately, I was extremely disappointed. The quality was very cheap, the outfit was far too large, and it honestly looked as... もっと見る

企業が回答しました

5つ星のうち1の評価

9. 3. 2025 10. 3. 2025 15. 3. 2025 19. 3. 2025 Jag kontaktade butiken fyra gånger och fick alltid svar inom 48 timmar, vi ski... もっと見る

企業が回答しました

5つ星のうち2の評価

I've ordered from Rosegal and a couple of it's "offspring" a few times now. I would have to say the results have been mixed. Very few of their products are described ac06curately or are as pictured. F... もっと見る

企業が回答しました

5つ星のうち5の評価

Da poco ho scoperto Rosegal e me ne sono innamorata! E' un brand con capi di tendenza, sono rimasta sorpresa piacevolmente colpita per la qualità dei capi d'abbigliamento. Sono molto belli di ottima v... もっと見る

企業情報

  1. ショッピング・ファッション

さまざまな外部ソースから提供された情報

At Rosegal.com, fashion is attitude and fashion is a lifestyle. We live and breathe fashion, both new and vintage, and we believe you also share the same passion.  If you have any issues with your order please contact us directly via our Support Center here: https://www.rosegal.com/contact-us/ We are happy to assist you.


連絡先

2.1

期待以下

TrustScore 5段階評価の2

4329件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.1

すべてのレビュー

(4,329)

過去12か月のレビュー数: 8件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Refunds or exchanges are impossible-…

Refunds or exchanges are impossible- dont waste your money

2023年11月30日
自発的なレビュー
Rosegal ロゴ

Rosegal からの回答

Dear jacinta,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.

To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.

You can also contact us by email support@rosegal.com.

Thank you for your patience and collaboration.
Best regards
ROSEGAL Customer Service

5つ星のうち1の評価

Thought it was a great deal, thought wrong.

I thought I was getting a great deal on dresses on Black Friday.
Their size chart is off.
Some dresses were nice some didn't come at all.
I was charged for the entire order even tho only some was shipped out.
No updates on anything.
Then a month later, Christmas eve, I get another charge from them.
I emailed them and they said it's not them. But it is. The website says it's not them and the email says it is them and that'll they're sorry all my stuff didn't come and they refund me. When that wasn't even my complaint. I was aware shipping would take forever and possibly come in pieces. I wasn't aware that extra charges would be occuring without my knowledge or consent.
I read things about how this site will allow you to get scammed and not care. I should've listened to those comments instead of the few good ones.
That's my dumb hopeful ass fault. Don't let yours get fooled too. Shop local! You'll get better quality maybe for more expense but you'll feel safe and secure and like you've done something good. Instead of worrying you've got completely ripped off.

2023年12月23日
自発的なレビュー
Rosegal ロゴ

Rosegal からの回答

Dear Customer,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.

To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.

As for the payment issue, please send the screenshot which can show the issue clearly to us, we can look into for you and then explain it for you in details.
You can also contact us by email support@rosegal.com.

Thank you for your patience and collaboration.
Best regards
ROSEGAL Customer Service

5つ星のうち5の評価

Rosegal never disappoints

Rosegal never disappoints! There dresses are fun and flirty and I get compliments every time I wear one!
They have great customer service and fast delivery!
This is my 5th or 6th order and I’m always impressed!
Thanks Rosegal!

2023年12月21日
自発的なレビュー
5つ星のうち5の評価

I love Rosegal 💕

I’ve been a customer at ROSEGAL for one year. I’ve never been disappointed. The company is super kind to people who want good fashion for a good budget. Not to mention the points you can earn for a discount. With regards to the sizing, I find it is quite accurate and also a lot of the materials are stretch, but besides that is always good to read the product description before ordering. Always impressed about the different styles and the fabric of their products.

2023年11月15日
自発的なレビュー
5つ星のうち5の評価

Affordable plus size clothing

I've ordered from Rosegal twice now and I'm very satisfied with my items. It's a very affordable plus size brand that offers sizes up to UK 32 I believe. Clothes actually fit and look exactly as seen on the pictures! I will definitely order again !

2023年12月15日
自発的なレビュー
5つ星のうち3の評価

No response/response

Update: Rosegal customer support has been in touch with me and we are working on a solution. I'm upping my rating to 3 stars today simply for the effort they are making. Once we have reached a solution and, if I still have an order at that time, I will update again once I receive the order!

I placed an order on 11/27/23. Their website says they ship in 5-7 days. When my order still showed "processing" on December 8th I, after much searching, found the contact info (which stated they respond within 24 hours) and sent them an email. I still haven't heard back from them. I'm going to cancel my order, if I can, tomorrow.

2023年11月25日
自発的なレビュー
Rosegal ロゴ

Rosegal からの回答

Dear Janet,
Thank you for your feedback.
We are sorry about this issue.
While we strive to provide the most accurate and timely stock and availability information, information may become out of date and may change between the time you added an item to your cart and the time your order is received.
Our team has reviewed your case and offer you a solution in the ticket.
Could you please kindly reply us?
We are looking forward to hearing from you.
Best Regards
ROSEGAL Customer Service

5つ星のうち2の評価

No way to track order and no customer support

I placed an order on November 24th. I received an email on the 29th saying my order has been shipped. But, the site to track the order is not in English. I have emailed you twice asking for an update and have not received a reply.

2023年11月29日
自発的なレビュー
Rosegal ロゴ

Rosegal からの回答

Dear Simone,
Thank you for your review.
We are sorry about this issue.

Our team has reviewed your case and send you a message in the ticket.
Could you please check it now and then kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service

5つ星のうち4の評価

Refund was prompt for unfulfilled order

I have amended this review because whilst I didn't receive my order. The company were very responsive and respectful in their communication with me and promptly refunded my money. I hope for any future order that they will be able to fulfil the order as advertised.
Original post .....Very disappointing..Ordered on 23rd November and order still showing as in processing.

2023年11月23日
自発的なレビュー
Rosegal ロゴ

Rosegal からの回答

Dear Customer,
Thank you for your review.
We are sorry about this issue.

Our team has reviewed your case and send you a message in the ticket.
Could you please check it now and then kindly reply us?
Awaiting for your reply.
Best regards
ROSEGAL Customer Service

5つ星のうち1の評価

They are a scam

They are a scam. I need to return items I bought because the sizes were incorrect. They will only give me 1/3 of my purchase price. They do not disclose their non return policy

2023年12月6日
自発的なレビュー
Rosegal ロゴ

Rosegal からの回答

Dear Diane,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.

To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.

You can also contact us by email support@rosegal.com.

Thank you for your patience and collaboration.
Best regards
ROSEGAL Customer Service

5つ星のうち1の評価

No shipping more than two weeks after ordering, useless customer service, contradicotry information about order status

UPDATE: On december 11, four weeks (!) after my initial order, I get an E-Mail saying my item was out of stock and my order could not be fulfilled. I should add that a few days before that, I got an E-Mail confirming that MY ITEM HAS BEEN SHIPPED (but without providing a tracking link). Absolutely unprofessional and to be avoided!

Ordered on November 16, still no shipping confirmation as of today (December 2nd). The delivery time was announced as 4-10 business days. I asked for a refund, all I got was a "your order is ready to be shipped"-email, but no shipping confirmation or tracking. Also no refund obviously. I consider this to be a scam.

2023年12月2日
自発的なレビュー
Rosegal ロゴ

Rosegal からの回答

Dear Glenn,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.

We are sorry for being unable to find the related order number with your information.
To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.

Thank you for your patience and collaboration.
Best regards
ROSEGAL Customer Service

5つ星のうち1の評価

DO NOT WASTE YOUR MONEY HERE

Big scammers
What i ordered was completely different to what was on their website and there is no way to contact them. I’m so angry I hope their business closes down - thieves!!!!

2023年10月1日
自発的なレビュー
Rosegal ロゴ

Rosegal からの回答

Dear Mel,
Thank you for contacting us.
We apologize for any inconvenience. Please rest assured, we will do our best to resolve this issue to your satisfaction.

We are sorry for being unable to find the related order number with your information.
To solve this issue, would you please kindly provide us your order number?
The order number should start with letter "Z" plus 16 digits.

Thank you for your patience and collaboration.
Best regards
ROSEGAL Customer Service

5つ星のうち5の評価

Unique clothing choices

Amazing quality clothes with a unique range of styles. Stretchy fabric that is comfortable and perfect if you’re plus size and value comfort like myself!

2023年11月21日
自発的なレビュー

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