Roxie Cosmetics レビュヌ 

2,247
•
TrustScore 5段階評䟡の4.5

4.3

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

I was kept informed step by step about the delivery timescale. The delivery men were very hard working and polite. They delivered my bed to exactly where I needed it.

5぀星のうち5の評䟡

I purchased 6 brown hairdressing chairs and two brown stools. I am delighted; I called the company twice prior to my purchase to confirm the shipping terms and conditions, and they were exceedingly... もっず芋る

5぀星のうち1の評䟡

Very disappointed with the service. I ordered a chair for my brand-new beauty salon, and while the delivery team were moving it inside, they caused deep scratches across my new flooring. The dama... もっず芋る

5぀星のうち5の評䟡

Everything went very smoothly and was well coordinated. The delivery was handled very well, and the bed arrived securely and safely packaged with no major issues. The bed itself works very well a... もっず芋る

䌁業情報

  1. 化粧品店
  2. ・
  3. 矎容甚品店

圓該䌁業による蚘述

Cosmetics Shop, Hairdressing / Nail salon and Spa suppliers


連絡先

4.3

優良

TrustScore 5段階評䟡の4.5

2247件のレビュヌ

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4.3

すべおのレビュヌ

(2,247)

過去12か月のレビュヌ数: 95ä»¶

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5぀星のうち5の評䟡

I had an outstanding experience with



I had an outstanding experience with high-quality products and exceptional customer service; they promptly resolved my pickup issue and combined my orders, responding quickly—even on a non-working day—and my delivery arrived very fast.

2025幎4月12日
自発的なレビュヌ
5぀星のうち5の評䟡

Outstanding services!

Everything was great! Delivery, customer service and products. Definitely I’ll order again. I’ll loved that it give you the chance to pay monthly, because equipment can be expensive for beginners.

2024幎12月23日
自発的なレビュヌ
5぀星のうち5の評䟡

I recently tried Roxi Cosmetics

I recently tried Roxi Cosmetics, and I’m genuinely impressed by the quality and range of their products. I buy 2 UV lamps and many nail gel and polish.
From the moment I opened the packaging, I could tell that a lot of care went into the presentation — it’s sleek, modern, and feels luxurious without being over the top.
The formulas themselves are fantastic.
Overall, Roxi Cosmetics offers a great balance between quality, affordability, and ethical values.
I’d really recommend them to anyone looking to upgrade their makeup collection with products that perform well and look good.
Love Roxi ❀

2025幎10月6日
自発的なレビュヌ
5぀星のうち1の評䟡

Poor customer service

Received a treatment bed in the summer. Within a month it started to develop mould spots. The bed has been cleaned as instructed. It has never been left wet. The room is well ventilated and not humid.

I raised this with customer services and there's no willingness to help or support. The view is that it must be environmental and my fault. It seems more likely the product may have been damp inside before it was delivered with the way the mould has come out covering the whole bed. I have well over a decade of using and cleaning beds and never had an issue like this.

Offered for them to come and visit my site to prove there is no way the environment has caused this. They don't care.

Given the cost, I'd expect a better level of support on resolving this. Certainly won't purchase from then in the future.

2025幎10月14日
自発的なレビュヌ
5぀星のうち1の評䟡

DO NOT ORDER FROM THIS COMPANY

DO NOT ORDER FROM THIS COMPANY
I waited over 4 months for delivery, only to receive a bed in the wrong colour. The company insists it is “brown in warm light,” but in reality it is plainly grey in all circumstances. Instead of taking responsibility, they offered only a token 10% refund for this unacceptable experience. I have now begun legal action against them. Save yourself the frustration, time, and money — shop elsewhere.

2025幎9月23日
自発的なレビュヌ
Roxie Cosmetics ロゎ

Roxie Cosmetics からの回答

Hey Emilie,

We're sorry to hear that your experience did not meet your expectations. While we understand your disappointment, we would like to clarify a few key points.

The item you received matched the product specifications and photos provided on our website. Colour perception can vary depending on lighting conditions, and we regret that the tone appeared different to you. That said, we did offer a 10% goodwill refund as a gesture of our commitment to customer satisfaction.

You were also given the option to return the item for a full refund, which you declined.

Instead, you requested a 75% discount to keep the product — a resolution we felt was not reasonable under the circumstances.

We always aim to resolve issues fairly and respectfully, and we remain open to finding a mutually acceptable solution. We genuinely regret that this situation has led to dissatisfaction and hope it can still be resolved amicably.

Roxie Team

5぀星のうち3の評䟡

Correspondence with the company has


Correspondence with the company has been good, delivery experience was good. However, after the products being delayed for a long period of time, when the bed arrived part of the internal mechanism hadn’t been connected so the arm rests weren’t working. The chair still hasn’t arrived due to the wrong colour being sent.

2025幎9月30日
自発的なレビュヌ
5぀星のうち5の評䟡

Quick shipments and delivery

Quick shipments and delivery. Ordered twice in 2 weeks as I was satisfied. Prices are great, the variety of products too and love the little samples and the promotions. Got one product for free.
The only thing to point out and that’s just me being picky is the orthographic errors that are omnipresent on the website other than that 5 stars!

2025幎8月29日
自発的なレビュヌ
5぀星のうち1の評䟡

DO NOT GIVE THESE SCAMMERS YOUR HARD EARNED MONEY!

I feel all the good reviews are written by staff members or are paid for because there is NO WAY this company have that many good reviews. I read another customers complaint on here and mine is almost identical. I ordered a full aesthetics suite back at the start of June paid £1869 upfront. It says on the website 6-8 week delivery time. This is rubbish. After the 8 weeks I had no communication from them so had to follow up. I was told there was a delay at the manufacturer and that delivery would be delayed by another 4 weeks. Again the 4 weeks went by and no correspondence or dispatch email. I had to follow up AGAIN. I was told this time that due to the delay they had a backlog of deliveries so it would now be another 2 week wait. Another 2 weeks go by
still nothing. I follow up AGAIN to be told that due to “bad weather conditions” the products were stuck in china and could be transported to this country. (Amazon and Shein cope just fine with some rain) I was told it could be another few weeks but they weren’t sure and couldn’t guarantee a date. I ordered first week of June we’re now in SEPTEMBER! I demanded a full refund and their only saving grace is that they sent it. They’re using other peoples money to build their business and not coming through witg the goods. This company is absolutely mocking it. They’re ripping people off left right and centre and getting away with it. DO NOT ORDER FROM THEM. You won’t see your items. And FYI the images they use are also generated with AI and not the actual products. Who knows what you’ll get if you actually wait for something to turn up.

2025幎9月3日
自発的なレビュヌ
Roxie Cosmetics ロゎ

Roxie Cosmetics からの回答

Hey Cinzia,

We truly appreciate you taking the time to share your experience, even if it was a difficult one. We would like to clarify a few important points.

Yes, unfortunately, there was a production and shipping delay with your order – and we completely understand how frustrating that can be. The moment you requested a refund, it was processed immediately and returned to you in full. That is why we find it difficult to understand how we could be called “scammers.”

All of our other customers, who patiently waited, have now received their furniture and are enjoying their brand-new, beautifully equipped beauty salons. The demand for our salon furniture is very high, and occasionally production delays at the factory can occur, which is outside of our direct control. We always do our best to communicate updates and offer solutions such as refunds when delays happen.

To reassure future customers: we now also hold part of our range in stock with 2-day UK delivery, so anyone who doesn’t want to wait for production lead times can choose from those models straight away.

Our brand continues to grow thanks to genuine reviews and real salons being fitted out with our furniture every day. We’re proud to help beauty professionals across the UK create the spaces they’ve always dreamed of.

Kind Regards
Roxie Team

5぀星のうち1の評䟡

NOT IN STOCK AND WONT TURN UP

WHAT CAN I SAY !!!!!!

I AM ONLY WRITING THIS REVIEW FOR SMALL BUSINESS !!!!
IF YOUR WANTING SMOOTH PURCHASE , DON'T ORDER !!!!
THE STRESS CAN CAUSE A HEART ATTACK , WHEN RUNNING A BUSINESS YOU CANT AFFORD TO DEAL WITH THESE KIND OF PEOPLE !!!!
IF I CAN I WILL UPLOAD SCREEN SHOTS , THERE FULL OF RUBBISH AND BORROW YOUR MONEY FOR 3 MOTHS THEN ASK IF YOU WANT A REFUND !!!!
I HAVE BEEN MADE TO FEEL THIS IS A SCAM , STAFF HAVE AN EGO AND MORE BOTHERED ABOUT BEING RIGHT THAN GIVING EXCELLENT CUSTOMER SERVICE

2025幎9月3日
自発的なレビュヌ
Roxie Cosmetics ロゎ

Roxie Cosmetics からの回答

Hey Hana,

We are genuinely sorry to read how stressful this experience has been for you. It was never our intention to cause frustration – we completely understand how important smooth, timely deliveries are when running a business.

Unfortunately, earlier this year we faced unexpected production and shipping delays from the manufacturer, which affected some orders, including yours. Whenever such a situation occurs, we always give our customers a choice – to wait for delivery or to receive a full refund. The refund process is always completed promptly, exactly as it was in your case.

For this reason, it’s difficult to accept the suggestion that this is a “scam” – we never keep anyone’s money against their will, and all customers either receive their order or a full refund. Many salons across the UK are now enjoying their new furniture from us, and their positive experiences speak for themselves.

We also want to reassure future customers: to avoid such issues going forward, we now hold part of our range in stock with fast 2-day UK delivery, so there are options for those who prefer not to wait for production lead times.

We appreciate your feedback, as it helps us improve our communication and service, and we truly wish you all the best with your business.

Kind Regards
Roxie Team

5぀星のうち5の評䟡

Great customer experience

Great customer service and communication. Beauty bed is great but quite tricky to put together, the instructions could do with an update, it would help if it was for the correct piece of furniture/model.

2025幎8月24日
自発的なレビュヌ

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