Ella was really helpful and sorted out our registrations. She listened to what the issues were, then sorted it out promptly and capably. A great service - many thanks!
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Fantastic experience Ella was very patient and helpful. Guided me through the the change of ownership online as I was having problems with and made clear with her instructions. So big thank you from... もっと見る
企業が回答しました
The registration form (form 8) would not work on line. Telephone answered in about 8 minutes by Olivia. She was pleasant, calm, patient, understanding and very professional. There was a history of is... もっと見る
企業が回答しました
The cost of registering a puppy is extortionate. Moreover the waiting time to have your registration completed and have the documents posted to you is unacceptable. This has been going on for years. I... もっと見る
企業が回答しました
企業情報
当該企業による記述
We are the largest organisation in the UK devoted to dog health, welfare and training. Our objective is to make a positive difference to dogs and their owners. We run the UK's largest registration database for pedigree dogs and an activity register for crossbreed dogs.
連絡先
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 77%に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The advisor Natalie
The advisor Natalie, was professional and friendly, took time to understand the problem I was having and found the solution. She was absolutely brilliant and world make me confident to use and recommend the kennel club.

The Royal Kennel Club からの回答
I was enquiring about my litter…
I was enquiring about my litter registration today, Liv was great, and got straight onto and got it processed.
Thank you.

The Royal Kennel Club からの回答
Marie was exceptionally helpful
Marie was exceptionally helpful. Knowledgeable and cheerful. A very nice phone call

The Royal Kennel Club からの回答
Contacting from overseas I wrongly…
Contacting from overseas I wrongly anticipated a stressful time The kennel club were so helpful and so quick to respond it is very much appreciated
Well done

The Royal Kennel Club からの回答
Quick to answer the phone.
Quick to answer the phone. Really helpful when giving advice.

The Royal Kennel Club からの回答
Not happy
Im not the kind of person to complain but me and my family took our dog, Oakley, to kennel club thinking it would be a nice place for our dog to go to whilst we went to Dorset for 2 days. It looked cosy and comfy indoors, but little did we know, there was another part to this place. We had bones for our dog as he is a labrador and needs something to chew. But this is where it gets frustrating. So, we collected our dog after being on holiday and we came back to him looking terribly tired and a sore throat from barking. It was obvious that he didn't enjoy this experience and had been lied to because he hadnt been given his bones that he BIT THROUGH HIS HARNESS!!!! Not happy and won't be leaving our dog here with people who dont know how to really look after dogs that need more attention than they thought

The Royal Kennel Club からの回答
Marie was fantastic patient and…
Marie was fantastic patient and helpful. Great experience speaking to someone over the phone today for the first time. she made me feel at ease she was very knowledgeable. 5star *****

The Royal Kennel Club からの回答
Great customer service
Great customer service. Liv happy to help guide me through the process to ensure that I have what I need quickly. Thank you so much for your support.

The Royal Kennel Club からの回答
Merging accounts
Rang up and advisor listened to the problem about email address and happily helped and got it sorted aswell contacting another department for me thank you again for your help

The Royal Kennel Club からの回答
loren…an asset.
Spoke with a lady called loren today,she was absolutely fantastic,nothing was too much trouble for her,dealt with my enquiry perfectly,she was a pleasure to deal with.

The Royal Kennel Club からの回答
Query sorted
Today I had a query regarding an import registration, I spoke to Loren who was extremely helpful and knowledgeable.
She helped me with my initial enquiry and then sorted another problem that I merely mentioned briefly.
I’m very grateful for the help and advice

The Royal Kennel Club からの回答
I found Gloria very helpful and…
I found Gloria very helpful and understanding to my situation with my dog She’s very helpful and put me through to the right department that I needed to speak to.sort things out 😄

The Royal Kennel Club からの回答
Marie was very knowledgeable and was…
Marie was very knowledgeable and was able to guide me in the right direction.

The Royal Kennel Club からの回答
Gary was very polite
Gary was very polite, professional, helpful and generally pleasant to interact with

The Royal Kennel Club からの回答
A very professional,,clear and helpful…
A very professional,,clear and helpful service...I highly recommend....

The Royal Kennel Club からの回答
Took time and patience with my queries…
Took time and patience with my queries and successfully solved my problems, Over the moon to know my puppies KC registration is in order and helped to make it successful Gloria you are one very special person the KC have x

The Royal Kennel Club からの回答
Very difficult contact
Very difficult contact. Long waiting time for the phone to be picked up. There is no possibility to send an email. Where can I find an email address? Not everyone has time to sit by the phone for hours. It is much easier to write an email, but there are no email addresses on the Kennel Club website. Lack of respect for customers.

The Royal Kennel Club からの回答
brilliant and effective service
The staff are very very helpful and listened to the issue i had and guided me very well

The Royal Kennel Club からの回答
Really quick and knowledgeable
The member of staff was understanding and sorted the problem really well.
Many thanks Gloria

The Royal Kennel Club からの回答
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。







