Runkdレビュー 

266
TrustScore 5段階評価の4.5

4.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Non conoscevo Runkd. Mi sono registrata, ho acquistato facilmente usufruendo anche di uno sconto di benvenuto e le scarpe sono arrivate nel giro di due giorni. Molto efficienti!

5つ星のうち5の評価

Scarpe Saucony ordinate domenica a tarda sera, ricevute con corriere Bartolini mercoledì mattina. Veloci ed efficienti nella comunicazione, prezzo tra i migliori del web. Prodotto come descritto. Poss... もっと見る

5つ星のうち1の評価

Esperienza pessima. Ho preso una scarpa e si è rotta al primo utilizzo. Questo può capitare, ma quando ho scritto (2 giorni dopo che mi era stato consegbato il pacco) per avere assistenza mi hanno ri... もっと見る

5つ星のうち5の評価

Prezzi ottimi, brand indispensabili per un buon training dagli accessori alle basi di vestiario ed alle scarpe. un vero paradiso del corridore. veloci a spedire. ottima comunicazione. consigliato a pi... もっと見る

企業情報


連絡先

4.5

優良

TrustScore 5段階評価の4.5

266件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

レビュー依頼の記録がありません

この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 22%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.5

すべてのレビュー

(266)

過去12か月のレビュー数: 84

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

Terrible sports store and even worse customer service.

One star, only because it's not possible to rate it a 0 or even negative. I bought a pair of black Adidas Strung X2 Prime sneakers, size 45 1/3, since I already have the same model in yellow, purchased from the official Adidas website.

The shoes arrived in not a very good shape box and turned out to be half a size smaller than the ones I own, despite being both pairs the same model and size (45 1/3), which means they are factory defective (assuming they are even genuine Adidas shoes). I sent them a picture clearly showing the difference between the two right shoes (yellow and black), I received a nonsense email showing that they did not bother to review any evidence received and they refused to take responsibility for the return.

At this stage I’m not even sure if the shoes are authentic, given the significant difference between them. In the end, I'll have to request a refund directly from my bank and Mastercard with all the evidence to initiate "chargeback"process and get back my money, as I didn't receive the product I purchased online. When Runkd wants their product back, please let me know and send me the paid return label and I will immediately send it to you. I also suggest Runkd to pass me the contact of Adidas Italy to avoid Runkd intermediation about these pair of shoes but no answer, otherwise based on the comments can take months. After days Runkd refuse to put me in contact with Adidas Italy, when accessing Adidas Italy website, Adidas warns their customers that the shoes fit small for the size they advertised, Runkd does not warn customers and refuses to help them after.

2024年10月18日
自発的なレビュー
Runkd ロゴ

Runkd からの回答

Dear client,
Thank you for your feedback.
After checking your details, we would like to inform you that we only sell original goods and have sent them to you in the size you selected. The size charts on our website apply.
If the item does not fit, you are welcome to initiate a return. Our return conditions apply and all return costs are to be borne by the customer.
If you have any doubts about the authenticity of the item, you are welcome to check this with the manufacturer.
Best Regards,
Runkd Team

5つ星のうち5の評価

mio primo acquisto

ho acquistato da loro le mie scarpe preferite. ho avuto dei problemi con il bonifico e lo staff di Runkd mi ha supportato con sollecitudine e hanno risolto tutti i problemi.

2024年7月29日
自発的なレビュー
5つ星のうち1の評価

Meglio evitare

Meglio evitare. Dopo 10 giorno la merce non e ancora arrivata e se ho fatto la richiesta di rimborso ti rispondono che hanno verificato e che il corriere lo da in consegna. Meglio evitare per non perdere tempo.Il rimborso l'aspetto ancora

2024年7月12日
自発的なレビュー
Runkd ロゴ

Runkd からの回答

Gentile cliente,
la ringraziamo per aver lasciamo un feedback in merito alla sua esperienza d'acquisto su Runkd.
Siamo spiacenti per il disguido che ha riscontrato, purtroppo non è sempre possibile avere il controllo pieno sulla gestione che i corrieri hanno delle spedizioni. Siamo a nostra volta clienti del servizio corriere, che ci permette di garantire una rapidità di consegna con pochi eguali.
Dopo aver ricevuto la segnalazione da parte sua del ritardo con la consegna del suo ordine, abbiamo aperto reclamo con BRT di modo da poter avere informazioni sulla localizzazione del suo pacco, richiedendone il rientro.
Come da accordi presi, il pacco è rientrato oggi presso la nostra sede e abbiamo emesso il rimborso da lei speso.
Nella speranza di essere stati sufficientemente esaustivi nella risposta, restiamo a disposizione per qualsiasi chiarimento.
Cordiali saluti

5つ星のうち1の評価

Worst customer service. Scam like

Sold me faulty product.

Asked me to break product further before granting warranty approval. Told me specifically to cut the product in two despite receieving two videos and multiple photos showing the breakage and refused to process warantty until I committed active further damage.

Sent incorrect item as replacement (wrong model and multiple sizes smaller)

Now refusing to send correct item.

Has now sent inaccurate returns courier information with incorrect description of item and incorrect item value.

Still no timeline for when I will receive correct item.

This issue has now taken over three months to resolve and still no resolution.

2024年7月10日
自発的なレビュー
Runkd ロゴ

Runkd からの回答

Dear customer,
thank you for contacting us and sending us feedback.
You have contacted us regarding an issue concerning the folding system of a walking pole.
We have filed warranty for your product and the supplier requested to make the product unusable in order to proceed with replacement.
Unfortunately there has been a mistake in shipping and the wrong product has been sent to you.
We deeply apologize for this inconvenience.
The correct replacement product will be dispatched after the parcel you received is collected.
A prepaid label with instructions for pickup have been sent through email.
Kind Regards
Runkd Team

5つ星のうち5の評価

Tutto molto bene.

Scarpe Saucony ordinate domenica a tarda sera, ricevute con corriere Bartolini mercoledì mattina. Veloci ed efficienti nella comunicazione, prezzo tra i migliori del web. Prodotto come descritto. Possibilità di pagare con Klarna in rate mensili senza interessi. Tutto ok.

2024年5月26日
自発的なレビュー

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