Rushedpassport レビュー 

336
•
TrustScore 5段階評価の4.5

4.7

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The service at Rushedpassport was a fantastic experience. From the website, to the experts guiding me along the way, I received my Passport in record time. Each member was a text or email away and... もっと見る

5つ星のうち5の評価

Amanda was very responsive to my chats and was prompt will call backs to provide me details for the process. I felt confident after speaking with Amanda that I would get my passport back in time for... もっと見る

5つ星のうち4の評価

the representatives were very prompt and available, as well as courteous. I gave four stars rather than five due to the initial lack of clarity about the steps and their progression. possibly this wa... もっと見る

企業が回答しました

5つ星のうち5の評価

Amanda F. was absolutely amazing! She was my point of contact from the very start. Amanda was responsive, understanding, professional and kind. I just want to say that Amanda and the team at Rushedpas... もっと見る

企業情報

  1. ビザ・パスポート事務所

当該企業による記述

At Rushed Passport, we specialize in expediting the delivery of U.S. passports. Whether you’re planning a last-minute business trip, an emergency travel, or a spontaneous holiday, we ensure that your passport is in your hands when you need it. Our streamlined process, experienced team, and close collaboration with U.S. Passport Agencies enable us to deliver on our promises efficiently.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

336件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 61%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(336)

過去12か月のレビュー数: 221件

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5つ星のうち5の評価

100% legit

100% legit! I just got my passport and did everything online. Wow didn’t think it was real at first. Highly recommend to anybody who is as anxious or skeptical as I was. Plus the team there was fantastic throughout the entire process answering any questions I had so thank you again.

2026年5月11日
自発的なレビュー
5つ星のうち1の評価

Scam

This company cannot guarantee your passport will arrive early. Two months after using their service and paying over $700 to get a “rushed passport” I have no passport AND they refuse to refund even a portion of the fees I paid. Scam.

2026年5月11日
自発的なレビュー
Rushedpassport ロゴ

Rushedpassport からの回答

Hi Lauren,

We truly understand how upsetting this situation feels, especially with travel involved. Not having your passport in hand is stressful, and we genuinely want to help you get this resolved as quickly as possible.

Your application was successfully processed and shipped by the U.S. Department of State within the estimated timeframe, and a tracking number was provided. According to that tracking, the issue occurred after shipment during delivery with USPS. Once a passport leaves the State Department and is in transit, delivery is handled entirely by USPS.

Just to gently clarify, the service fee for your order was $345, not $700. Government fees are paid separately to the State Department, not to us.

Right now, the most important thing is getting your passport into your hands. The quickest step is to contact USPS directly to locate the package. If it cannot be located, we can absolutely assist you with having the passport reissued and remailed from the State Department, and we are ready to help guide you through that process.

We are here for you and want to see this through to a resolution. Please reach out so we can assist you directly and get this fixed as quickly as possible.

5つ星のうち5の評価

Everything was Wonderful

The process for renewing my passport was super easy to follow. I was in a rush as I had travel booked for 2 weeks out. The communication was excellent and they have since answered follow up questions I had. I would recommend to anyone who needs passport services.

2026年5月7日
自発的なレビュー
5つ星のうち5の評価

Saved my Alaskan cruise!!!

I was in a precarious situation after checking into my Alaskan cruise 21 days prior to embarkation, only to find out that you are unable to travel through Canada if your passport expires within 6 months of your trip. My two son’s passports expired 5.5 months AFTER the last day of our trip and they told me that they would be unable to clear customs. I could not believe this (what is the point of having an expiration date if you can’t travel 6 months prior to it expiring)! I was desperate and luckily reached out to rushedpassport.com. I dealt with Thomas and Amanda and they both went above and beyond during the entire process and kept me informed of every detail. I was really worried, but the process was explained in detail and was very clear and straightforward. Within 8 days of contacting rushedpassport.com, I had them in my hand. That includes getting the paperwork all together, the appt at the post office to have the paperwork approved and in a sealed envelope and sending to the company via FedEx. I received an email confirmation from rushedpassport informing me of the progress and updates. I also received an email with the tracking number from USPS. I can’t believe how smoothly this went and how easy it was. Well worth the $$$ in my opinion. Truly a pleasure to work with such kind and friendly people in the midst of of a difficult situation. I am so thankful for Amanda who not only answers all my questions, but responded almost immediately to every email I sent. Hands down 5 stars!!!

2026年5月5日
自発的なレビュー
5つ星のうち5の評価

My experience was fantastic

My experience was fantastic! They communicated every step of the process and my passport showed up exactly when they said it would. Shout out to Ana for doing a wonderful job.

2026年5月1日
自発的なレビュー
5つ星のうち2の評価

Cost is not clear upfront

Cost is not clear upfront. You will need to pay many additional fees. Some moments they were responsive and others radio silence. If changes were required to a document you would get one note at a time and we needed to resubmit 4 times to get all changes incorporated. LOA does not have check boxes, but expect you to check bullets, just messy.

2026年5月1日
自発的なレビュー
Rushedpassport ロゴ

Rushedpassport からの回答

Hi Chantel,

Thank you for the feedback, we really do appreciate it (truly 🙂).

On the “additional fees”, just to clarify, the only extra cost is the government fee, which is paid directly to the U.S. Department of State. We actually mention this a few times during checkout… not because we love repeating ourselves, but because we know it’s important.

As for the revisions, I completely understand how that felt frustrating. In your case, those were requested to prevent your application from being delayed or even suspended, which would’ve made missing your trip much more likely. Not ideal, we know… but also not something we wanted happening to you.

The LOA format comes directly from the courier, and yes, every courier has their own “unique” way of doing things. We follow their requirements so your application gets accepted without issues.

Also, thanks to feedback like yours, we’re implementing call scheduling (via Calendly) so clients can pick a time that works best instead of waiting around. So genuinely, thank you for that.

We appreciate you sharing your experience and helping us improve.

Rushed Passport Team

5つ星のうち5の評価

Thank you!

Absolutely fantastic communication and service. Booking process was quick and efficient. I cannot recommend this enough to anyone struggling with last minute documentation.

2026年4月30日
自発的なレビュー
5つ星のうち5の評価

I needed my passport renewed urgently…

I needed my passport renewed urgently for last minute travel and this service was AMAZING. Worth every penny. Got my passport in under a week with way less stress and hassle. Great customer service and appreciate the attention to detail and communication. Really really worth it.

2026年4月29日
自発的なレビュー
5つ星のうち5の評価

Thank you Amanda

The service and peace of mind was absolutely amazing. There was always in person contact, phones were picked up and if not, there was a call or email within minutes.
I needed my passport quickly and nothing that was promised was not delivered, it was very professional.
My point of contact,Amanda, was always there for questions and support and she really did a great job. Could I have done all this by myself, of course , but not within the time frame needed. This is an amazing service and I am really glad I used them!

2026年4月17日
自発的なレビュー
5つ星のうち5の評価

Excellent service.

Excellent service.
Started my application on Wednesday 15th April, I received it today.
I had some problems with the post office staff but when I called “Rushedpassport” they spoke to the post offices workers and advised them in what to do.
The staff was therefore me every step of the way.
I highly recommended this company.

Mary H,
A new United States citizen.

2026年4月15日
自発的なレビュー
5つ星のうち5の評価

I had the opportunity to work with Kobe…

I had the opportunity to work with Kobe H and he was so communicative. He answered all of my equations and even went as far as to send a pdf of my travel itinerary when I couldn’t locate it.
He really owns the role he is in and takes responsibility for what could be a high stress experience. Thank you, Kobe!!

2026年4月22日
自発的なレビュー
5つ星のうち5の評価

Amanda was EXTREMELY professional

Amanda was EXTREMELY professional, helpful, and patient with me. I am not the world's most tech savy man, but she was very kind and patient with me, even though she had to ask me to make corrections several times.
On a scale of 1-10, I give 1,000.

2026年4月16日
自発的なレビュー
5つ星のうち5の評価

Valid Passport but unable to get ETA approval

I had a valid US passport but when I tried to get ETA approval to go to the UK, I kept getting rejected because my picture on the passport was too blurry. I tried for over a week to get an adequate picture of the passport and even went to a professional photographer. When nothing worked, I got desperate and contacted Rushed Passport. Ana was excellent and she helped me get my passport just in time for the trip. She even sent me a picture of the new passport so I could apply for my ETA before it arrived. I would absolutely recommend this service if you have passport problems.

2026年4月18日
自発的なレビュー
5つ星のうち1の評価

Worst experience ever !

I am extremely disappointed with the rushed passport service. I paid a significant amount of money for expedited processing because I had an upcoming trip that I had already fully paid for, and the passport did not arrive on time. To make matters worse, there is still uncertainty about whether it will even arrive at all.

What is most frustrating is the complete lack of accountability. Despite failing to deliver the service that was paid for, there has been no refund or meaningful resolution offered. It feels like I paid a premium for a service that was not honored.

This situation has caused unnecessary stress, financial loss, and disruption to my travel plans. For a service that people rely on for time-sensitive situations, this level of unreliability is unacceptable.

I would not recommend using rushed passport services based on this experience. The cost is high, the guarantees are unclear, and when things go wrong, there seems to be little to no support or compensation.

2026年4月16日
自発的なレビュー
Rushedpassport ロゴ

Rushedpassport からの回答

Hi Andrea,


We definitely want to help get this resolved for you as quickly as possible, and the most important next step is to contact USPS right away using the tracking number that was provided to you. Since the passport was already approved, completed, and handed off for delivery, USPS is the only party that can locate the package or confirm if it was lost or misdelivered.


To clarify, your application was processed successfully and shipped out on time with no issues at all. Tracking was sent so the shipment could be followed in real time. Once it leaves our hands and is in transit with USPS, delivery is entirely handled by them. As much as we’d love to control what happens inside the postal system, that part is unfortunately out of anyone’s hands except USPS.


We did provide you with clear resolution options, including the ability to have the passport reissued. As explained, that process requires canceling the passport that was already issued, which is why we strongly advised confirming with USPS first before taking that step. That guidance was given specifically to avoid unnecessary delays or complications for you.


Regarding a refund, the service you purchased was fully completed. Your passport was processed, approved, and shipped within the promised timeframe. A delivery issue with USPS after the fact doesn’t change that, which is why a refund wouldn’t apply here.

I understand it’s frustrating when a package doesn’t arrive as expected, but the fastest way to move forward is by contacting USPS directly so they can investigate. Once they confirm the status, we can immediately help guide you on the next step if needed.


Let us know what USPS says and we’ll take it from there.

5つ星のうち5の評価

Awesome

Awesome customer service...thay kept me informed throughout the entire process. They also deliver what they say they will!!!

2026年4月6日
自発的なレビュー

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