RXLive Pharmacy レビュー 

RXLive Pharmacy からの回答

2025年11月25日 に更新

Thank you so much for your wonderful feedback!

We’re delighted to hear that you trusted RXLive. Providing reliable service and prompt support—especially when medication is urgent—is always our top priority. We truly appreciate your recommendation and continued support!

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年11月20日

Hi Victoria,

Thank you so much for your kind words and for taking the time to share your experience. We’re truly delighted to hear that RX has helped remove stress from your monthly medication routine.

We know how challenging it can be dealing with delays, queues, stock issues, and the pressures of managing multiple medicines — so it means a lot to us that our service has made things easier for you. Our team works hard to ensure orders are prepared early, communicated clearly, and delivered reliably, and your feedback reassures us that we’re getting it right.

Your recommendation and personal thanks are genuinely appreciated. We’re grateful for your trust and will continue doing our very best to provide the consistent, dependable service you deserve.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年11月20日

Thank you so much for your wonderful feedback!

We’re delighted to hear that you and your family have trusted RXLive. Providing reliable service and prompt support—especially when medication is urgent—is always our top priority. We truly appreciate your recommendation and continued support!

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年11月12日

Thank you so much for your wonderful feedback!

We’re delighted to hear that you and your family have trusted RXLive. Providing reliable service and prompt support—especially when medication is urgent—is always our top priority. We truly appreciate your recommendation and continued support!

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年11月12日

Thank you so much for your wonderful feedback!

We’re delighted to hear that you and your family have trusted RXLive. Providing reliable service and prompt support—especially when medication is urgent—is always our top priority. We truly appreciate your recommendation and continued support!

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年11月12日

Thank you so much for your wonderful feedback!

We’re delighted to hear that you and your family have trusted RXLive for the past 5 years. Providing reliable service and prompt support—especially when medication is urgent—is always our top priority. We truly appreciate your recommendation and continued support!

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年11月11日 に更新

Good afternoon Paul,

Thank you for taking the time to write and for attaching the evidence. I’ve reviewed your email alongside the GP surgery’s confirmation, and I want to say—without reservation—that I am genuinely sorry.

You are absolutely right: we should have taken responsibility immediately and apologised for the inconvenience caused. Instead, our initial response attributed the issue to a “technical problem,” which missed the point entirely. Regardless of the reason, the impact was on you, and as Head Pharmacist, we are sorry for the issue at hand and for the unsatisfactory experience you’ve had.

After investigating the situation, I spoke directly with the verifying pharmacist and updated you via email.

I have also spoken with the team responsible for our review system to ensure the notes are corrected and reflect the accurate sequence of events.

When someone joins RXLive, my goal is for them to feel like they have a trusted family member at the other end—someone who genuinely cares about their health and peace of mind. I sincerely apologise that we fell short of that standard in your case. Normally, situations like this wouldn’t come directly to me, but when a patient has a poor experience, I believe it’s my duty to step in and make things right.

I recognise that trust is earned through actions. If you’re willing, I have emailed you a solution to make this right for you, if you can reply I would be grateful.

Again, Paul, I’m sorry. You were entitled to a straightforward, accountable response and you didn’t receive that. Thank you for bringing this to my attention; I’m using your feedback to fix our approach.

Kind regards,
Head Pharmacist
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年11月10日

Thank you so much for your wonderful feedback!

We’re delighted to hear that you and your family have trusted RXLive for the past 5 years. Providing reliable service and prompt support—especially when medication is urgent—is always our top priority. We truly appreciate your recommendation and continued support!

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年11月6日 に更新

Good morning,

I’m truly sorry for the frustration and repeated follow-ups you’ve experienced. That’s not the level of service we strive to deliver, and your feedback about split prescriptions, stock delays, and unmet promises is very concerning to us.

We’ve escalated this to our management team to review your dispensing and communication history in detail. Our goal is to strengthen our processes and ensure this doesn’t happen again. Some of the immediate actions we’re taking include:

Syncing your repeat items so they’re sent together whenever it’s clinically and logistically safe to do so.

Improving our stock checks and updates before dispatch, especially around manufacturer back-orders.

Enhancing follow-up and communication on any delivery commitments we make.

In reviewing your account, we can see that one of the items is affected by a manufacturer supply issue — something unfortunately outside any pharmacy’s control. Our records also show that we were able to source this item through our specialist team, which is not something many pharmacies can do. We completely understand how frustrating this must be, but please note that switching pharmacies won’t resolve the shortage since the item is not currently being produced.

That said, we want to make things right and rebuild your trust. Please reach out to our Patient Care team (details available on our website), or DM us privately with your full name, postcode, and best contact number. This will help us locate your account, provide a clear explanation, and ensure a proper resolution is arranged.

Thank you again for bringing this to our attention — your feedback helps us improve, and we’re committed to doing better moving forward.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年10月22日

Thank you so much for your lovely feedback! We’re really glad to hear you signed up through Aviva DigiCare and that you’ve had such a positive experience with our team. I’m delighted Dylan was able to assist quickly and get everything sorted for you — he’ll be thrilled to know you appreciated his help.

We’re happy to have you with RXLive, and we’ll make sure your repeat prescriptions continue to arrive smoothly.

Thanks again for taking the time to share your experience — we truly appreciate it!

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年10月28日 に更新

Thank you for your feedback — we completely understand how frustrating it can be to keep chasing your medication. Once your account is set to auto dispatch, your prescriptions will be automatically sent for next-day delivery as soon as we receive them, so there’s no need to message us each time.

Please contact us via the in-app live chat so we can activate this for you. The priority service only allows us to order your medication in advance of your prescription, whereas auto dispatch ensures it’s processed immediately once received.

We’d also like to clarify that delivery should not take two weeks — we’ve flagged this review and will review your account with IT. Please can you confirm you're a patient at RXLive.

Update: Thank you can you just email us at support@rxlive.co.uk with the attention of Dylan of patient service manager he will get this account sorted and updated!

I can now confirm all your deliveries are set up without prompting.

We’ll make sure your account is correctly set up moving forward to prevent any further delays.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年10月20日

Thank you so much for your lovely feedback!

We’re really glad to hear you’ve had a great experience with us and that we were able to get your emergency medication to you quickly. We always aim to provide the best possible service and communication, so it means a lot to know we’ve met your expectations. Thanks again for recommending us!

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年10月17日

Thank you so much for your kind review! We’re delighted we could get your early repeat sorted within three days so you didn’t run out while away. It’s great to hear that our two-way communication made a difference for you—being responsive is really important to us.

If you ever need anything else, just drop us a message and we’ll be happy to help. Thanks again for recommending RX, and we’ll keep up the good work!

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年10月10日

Thank you so much for your kind words! We’re absolutely delighted to hear that you’ve had such a positive experience with RXLive. Our team works hard to make sure every query is handled quickly and efficiently, so it’s wonderful to know that’s been your experience. Your 10/10 feedback means the world to us — thank you again for your trust and support!

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年10月9日

Thank you so much for the wonderful feedback! We’re delighted to hear you’ve found our service professional and responsive, and that your and your husband’s prescriptions arrive on your chosen day—securely packed and on time.

Making changes quickly and easily over the phone is exactly the experience we aim for, so it’s great to know the team’s politeness and efficiency came through. We’re also glad we could support you after your GP surgery stopped dispensing.

If there’s ever anything more we can do, please don’t hesitate to call—our team is always here to help.

Warm regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年9月29日

Thank you so much for your five-star review! We’re delighted to hear that our service delivered on its promises and that Thomas’s empathy and dedication stood out to you. We’ll be sure to share your kind words with him. Maintaining exceptional customer service, even as we grow, is something we take great pride in, and it’s wonderful to know this has been reflected in your experience.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年9月16日

Thank you so much for your kind words and thoughtful feedback. We’re delighted to hear that you’ve had such a positive experience with RXLive. Our team works hard to make sure medication delivery is prompt, reliable, and stress-free, so it’s wonderful to know this has made a difference for you.

We truly appreciate your recommendation and are grateful for your trust in us. If you ever need anything in the future, please don’t hesitate to reach out—we’re always here to help.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年9月15日

Thank you so much for your kind words!

We’re really glad we could get your prescription to you sooner than expected. Our team always aims to go the extra mile to support our patients, and it’s lovely to hear that this made a positive difference for you. We truly appreciate your feedback and look forward to helping you again in the future!

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年9月12日

Thank you for sharing your feedback. I’m really sorry to hear about the difficulties you’ve experienced with cancelling and the confusion caused by order and shipping emails. I completely understand how frustrating this must have been, especially if it has led to building up more medication than you need.

Please be assured we take your concerns seriously, and I’ve shared this with our team for review. In the meantime, I’d be happy to look into your account directly to make sure your subscription is managed exactly as you’d like, so you only receive the medication you actually need.

To make things easier, you can reply directly to your confirmation email to remove items you no longer require, or simply place an order when you need medication and we’ll deliver just that. This way, you stay in full control without unwanted deliveries.

Please let me know if you’d like me to arrange this for you or if you’d prefer us to step in and adjust your account right away.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年9月12日 に更新

Thank you so much for your kind words!
We’re delighted to hear you found our chat service friendly and helpful, and that your medication arrived quickly with tracked next day delivery. It’s wonderful to know we could provide you with a smooth and reliable experience.

Your recommendation means a lot to us, and we’ll continue working hard to keep delivering the level of service you deserve.

Kind regards,
RXLive Patient Support Team