RXLive Pharmacy レビュー 

RXLive Pharmacy からの回答

2025年7月3日

Thank you for your feedback, and we're truly sorry to hear about your experience.

We understand how frustrating it must have been to face confusion and delays with your NHS prescription, and we sincerely apologise for the inconvenience caused. We also regret that our app and website did not provide the clarity and reliability you expected — this is not the standard we aim to uphold.

Your experience highlights areas where our communication and technology must improve, particularly in ensuring transparency around the prescription process and how it integrates with GP systems. We're currently reviewing how we present this information on our platforms and making updates to avoid future misunderstandings.

While we’re sorry to see you go, we respect your decision and appreciate you taking the time to share your concerns. If there’s anything further we can do to assist with closing your account or managing any outstanding issues, please don’t hesitate to let us know.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年6月23日

Thank you for your honest feedback. We sincerely apologize for the delays and communication issues you’ve experienced—we understand how frustrating that can be. We also appreciate your comments on packaging quality and website performance; both are areas we're actively working to improve.

It's great to hear that you've found our service more convenient and with fewer supply issues than others, and we're glad the free delivery is helpful. Your input is invaluable, and we’re committed to making the necessary improvements to deliver a smoother experience moving forward.

Thank you again for your support and patience.

Have a lovely day!

Kind regards, RXLive Customer Support team

RXLive Pharmacy からの回答

2025年6月20日 に更新

Thank you so much for your kind words Mr Mcghee as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!

It’s great to know that the team was able to get your medication to you quickly. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.

We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.

Have a lovely day!

Kind regards, RXLive Customer Support team

RXLive Pharmacy からの回答

2025年6月3日

Thank you so much for your kind words Mr Lyon as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!

It’s great to know that the team was able to get your medication to you quickly, especially after the frustration you had previously. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.

We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.

Have a lovely day!

Kind regards, RXLive Customer Support team

RXLive Pharmacy からの回答

2025年6月2日

Thank you so much for your kind words and for sharing your experience over the past 13 months! We're incredibly proud to hear that you've found our service reliable, responsive, and tailored to your needs.

At RxLive, our ethos is all about putting patients first — delivering not just medication, but genuine peace of mind. Whether it's ensuring fast delivery, adapting to your preferences, or responding quickly to your concerns, our mission is to make managing your health easier and more personal.

Your feedback reinforces why we do what we do. We're so pleased to have made a positive difference for you and look forward to continuing to support your care.

Thank you again for being part of the RxLive family!

Kind regards,
RxLive Patient Service Team

RXLive Pharmacy からの回答

2025年5月23日

Thank you so much for your kind and thoughtful review. We’re truly grateful you took the time to share your experience.

At RxLive, our ethos is rooted in personalised, patient-first care — and your story perfectly reflects what we strive for every day. While your medication may not have been one we stocked previously, our team is committed to making sure no one goes without the treatment they need. We’re so pleased we could act quickly to ensure you received it without further delay.

It means a great deal to know we could step in when you felt unheard elsewhere. Empowering patients and ensuring accessibility to essential medications are at the heart of what we do, and we’re proud to have earned your trust.

Thank you again for your recommendation and your kind words to the team — they’ll be thrilled to hear them!

Kind regards,
RxLive Patient Service Team

RXLive Pharmacy からの回答

2025年5月19日

Good afternoon,

We're really sorry to hear about the trouble you've experienced with your recent orders and payments — we completely understand how frustrating this must be.

This certainly isn't the experience we want for our customers, and we’d like to get this resolved for you as quickly as possible. Please reach out to our customer support team directly with your order details so we can investigate the duplicate charges and arrange any necessary refunds.

Thank you for bringing this to our attention, and again, we sincerely apologise for the inconvenience caused.

Kind regards,
RXLive Customer Support

RXLive Pharmacy からの回答

2025年5月14日

Thank you so much for your kind words Miss Vick as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!

It’s great to know that the team was able to get your medication to you quickly, especially after the frustration you had previously. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.

We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.

Have a lovely day!

Kind regards, RXLive Customer Support team

RXLive Pharmacy からの回答

2025年4月23日

Thank you so much for your kind words Mrs Whitehead as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!

It’s great to know that the team was able to get your medication to you quickly, especially after the frustration you had previously. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.

We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.

Have a lovely day!

Kind regards, RXLive Customer Support team

RXLive Pharmacy からの回答

2025年4月18日

Thanks for the feedback. You're absolutely right—an app that isn't regularly updated quickly becomes unusable, especially with newer Android versions. We're currently reviewing our update plans, and comments like yours help us prioritize. Sorry for the inconvenience, and we appreciate your patience. The Android app is due to launch in 2 weeks.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年4月16日 に更新

Thank you so much for your kind words Mr Darcy as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!

It’s great to know that the team was able to get your medication to you quickly, especially after the frustration you had previously. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.

We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.

Have a lovely day!

Kind regards, RXLive Customer Support team

RXLive Pharmacy からの回答

2025年4月22日 に更新

Firstly, we want to sincerely thank you for taking the time to share your experience. We understand how distressing this situation must have been for you, and we want to extend our deepest apologies for the error that occurred and the impact it has had on your wellbeing.

While errors in healthcare are rare, they can occur, and when they do, we take them very seriously. Our responsibility is to investigate any incidents thoroughly, perform a root cause analysis, and implement measures to prevent similar issues in the future.

We would like to clarify that the Superintendent Pharmacist did not personally dispense or check your medication. We operate with a dedicated team of qualified healthcare professionals who manage the dispensing and checking processes. The Superintendent's role is to oversee and ensure that all procedures are in line with regulatory standards, not to handle individual prescriptions.

The email you received was sent in accordance with current regulations. You contacted us stating you received the incorrect medication; however, no supporting documentation was provided to verify this claim.

We kindly ask that you remove any defamatory or inaccurate statements from your review, particularly those suggesting the Superintendent was directly involved in the dispensing of your medication. With over 50,000 patients under our care, it is not possible for any single individual to manage all aspects of patient care.

Patient safety is and always has been our top priority. We take all reports of medication errors with the utmost seriousness, and your case was escalated immediately to our Superintendent Pharmacist, as per our internal protocols. The retrieval of the medication was initiated to ensure your safety and to allow for a full investigation to be carried out. However, we fully acknowledge that this should have been accompanied by clear communication, compassion, and a formal apology, which you deserved but did not receive at the time. For that, we are truly sorry.

We understand your concerns regarding the repeat prescriptions and the issues that followed. Your feedback has highlighted critical areas where we must improve, particularly in communication and system processes. We are reviewing all related procedures to ensure this does not happen again — to you or to any of our patients.

While we are limited in what we can discuss publicly due to ongoing regulatory proceedings and data protection laws, please be assured that your concerns are being taken seriously and that we are cooperating fully with all regulatory bodies involved.

Your voice matters — not only in helping us take accountability but in helping us make the necessary changes. If you are willing, we would welcome the opportunity to speak with you directly to offer a formal apology and to better understand how we can support you going forward.

Thank you again for raising this, and we deeply regret the distress this has caused.We understand your concerns and appreciate the opportunity to address them. Patient safety and quality care remain our top priorities. In order to cancel your prescriptions you just need to change this with your GP we cannot run this task for you.

Update: Our content team has been instructed by the superintendent to remove references to his grandparents. Sadly, they passed away some time ago. Out of respect, we kindly ask that this line be removed. It is deeply inappropriate and inconsiderate to include such references, especially given the circumstances. We would expect greater sensitivity and thoughtfulness. This kind of oversight is disappointing and unacceptable.

Kind regards,

RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年4月2日

Thank you so much for your kind words Mrs Newman as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication!

We’re thrilled to hear that your experience with Aviva’s online pharmacy service was smooth and reassuring. It’s great to know that the team was able to get your medication to you quickly, especially after the frustration you had previously. Your feedback means a lot, and we’re happy we could make a positive impact during a stressful time.

We really appreciate your recommendation and are grateful for your support in spreading the word! If you ever need anything else, we’re here to help! we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service.

Have a lovely day!

Kind regards, RXLive Customer Support team

RXLive Pharmacy からの回答

2025年4月2日

We sincerely apologize for the experience you’ve had and understand the frustration this has caused. Your concerns are very important to us, and we deeply regret any misunderstanding or inconvenience that may have occurred.

To clarify, we will only be able to pursue this matter further if we receive a repeat order from you. Should you decide to use our services again in the future, please don’t hesitate to reach out to us, and we will address any issues promptly and ensure your concerns are resolved.

Additionally, could you kindly provide us with the details of your account so we can verify whether there are any pending prescriptions that are awaiting approval from your GP? If we have not been notified to cancel the service, we are unable to do so, as part of our process includes following up on prescriptions awaiting GP authorization—this should have been communicated to you via email.

Thank you for bringing this to our attention. We truly hope you are able to access your medication soon.

Kind regards,
RXLive Customer Support Team

RXLive Pharmacy からの回答

2025年3月31日

Thank you so much for your kind words Mrs Powell as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team

RXLive Pharmacy からの回答

2025年3月26日

Good afternoon,

We’re sorry to hear about your experience. While we understand how frustrating delays can be, medication does not typically take 14+ days to arrive, we do deliver next day if we have the stock and that is done for free. If you experienced this, it may have been due to a temporary stock issue, which unfortunately can sometimes occur. Regarding the labeling concern, we sincerely apologize for any confusion and will ensure our processes are reviewed to prevent such errors. We appreciate your feedback and regret that we didn’t meet your expectations. If you’d like to discuss this further, please reach out to our team.

We have asked for your details as we cannot find you on the system as your profile is not set to your name.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年3月26日

Thank you so much for your kind words Leanne as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team

RXLive Pharmacy からの回答

2025年3月26日

Good afternoon,

We sincerely apologize for the issues you’ve experienced with your orders. This is certainly not the level of service we aim to provide, and we appreciate you bringing these concerns to our attention.

We regret the duplicate charge and the delay in processing your refund—it should not have required multiple requests. Regarding delivery delays, we understand how frustrating it is when expectations aren’t met, and we are reviewing our shipping process to prevent such occurrences. Additionally, stock communication should be clear and proactive, and we acknowledge that in your case, it fell short. Your feedback has been shared with our team to improve how we handle stock availability and notifications in the future.

We truly appreciate your patience and would love the opportunity to make this right. Please reach out to our customer support team, and we will do our best to assist you further.

Please can you email support@rxlive.co.uk and one of our team will get this sorted.

Kind regards,
RXLive Patient Support Team

RXLive Pharmacy からの回答

2025年3月26日

Thank you so much for your kind words Mrs Khan as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team

RXLive Pharmacy からの回答

2025年3月23日

Thank you so much for your kind words Mrs Mckerral as a patient of ours we are really proud to have you and thank you for your support. We really appreciate you taking the time to share your experience with us and look forward to quickly delivering your medication! Really happy, we have designed RXLive around our patients and we want our patients to feel they have a pharmacy or pharmacist at hand! we really care about our patients and this helps our team feel great after reading this. We are proud to have you as a patient and support our service. Have a lovely day! Kind regards, RXLive Customer Support team