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Sainsbury's Travel money レビュヌ 

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TrustScore 5段階評䟡の4.5

4.6

通貚䞡替業
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5぀星のうち5の評䟡

We were informed by phone that our local Sainsburys was unfortunately closed to a power outage. We also received a couple of updates on the availability of the store. Finally receiving a final call l... もっず芋る

5぀星のうち5の評䟡

Ordered online easy to use website, explained everything, order was very quick within hours(euros) went to collection point very helpful lady served us, she explained the buyback process which we did,... もっず芋る

5぀星のうち5の評䟡

The person who served me had put a lot of thought in to the range of notes she was giving me. Not just a bundle of the same high denomination notes as often happens. And checked with me if it was oka... もっず芋る

5぀星のうち2の評䟡

Main problem was after receiving an e mail telling me the currency was ready I drove 7 miles to be confronted with a sign that said position closed with no indication of a reopening time. I left a VM... もっず芋る

䌁業が回答したした

䌁業情報

  1. 通貚䞡替業

Sainsbury's Travel money に぀いお

圓該䌁業による蚘述

Planning a trip? We’re here to help you get great value holiday money, quickly and easily.

At Sainsbury’s Travel money, you can buy from over 50 foreign currencies online or at one of our 220+ instore bureaux. You’ll enjoy competitive exchange rates, 0% commission, and convenient ways to get your currency — including Click & Collect, secure home delivery, or our easy to use travel money card.

If you're a Nectar member, you’ll get even better rates through Nectar Prices, helping you stretch your budget a little further.

In July 2025, Sainsbury’s Bank announced the sale of its travel money business to Fexco Group, a global leader in foreign exchange, marking the start of a new long term strategic partnership. Don’t worry – Services continue under the Sainsbury’s brand, and from day one, you’ll still get the same reliable, easy and trusted service you expect from Sainsbury’s Travel money, instore and online now backed by Fexco’s FX expertise, innovation and scale.

Wherever you're going, we’re here to help you start your trip with confidence.

✈💷

連絡先

4.6

優良

TrustScore 5段階評䟡の4.5

7827件のレビュヌ

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4.6

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過去12か月のレビュヌ数: 7,808件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち2の評䟡

When I bought my currency online you


When I bought my currency online you didn’t ask for any form of identification and was happy to take my money. An email was sent with a reference no but I didn’t have my passport on me but I did have a photograph of it on my phone which I would of thought would of been suffice and I also had a bus pass that has my ID on it I just think a bit of common sense could be used in this situation kind regards Kevin Clements

2026幎8月22日
Sainsbury's Travel money ロゎ

Sainsbury's Travel money からの回答

Hi Kevin,

Thank you for your feedback. We're sorry for the frustration caused when you arrived to collect your order and were unable to do so.

As a Money Service Business in the UK, we're governed by HMRC regulations which require us to verify identification for transactions to help protect both our customers and our business. Our website and confirmation emails outline the minimum identification requirements, and unfortunately we're unable to accept photographs of ID as a substitute for the original document.

We appreciate that this was disappointing and thank you for taking the time to share your experience.

Sainsbury's Travel money Customer Team

5぀星のうち1の評䟡

Nothing wrong with the currency


Nothing wrong with the currency exchange or the service. I am just flabbergasted that after buying such a large quantity of currency online, coming in-store to collect, I am greeted by the teller explaining that if I want to exit their shop with that amount of money discretely, I now have to PURCHASE a paper wallet. Whatever will it be next. Extremely disappointed!

2026幎8月29日
Sainsbury's Travel money ロゎ

Sainsbury's Travel money からの回答

Hi,

Thank you for your feedback. We're pleased to hear you were happy with both the service and your currency exchange, but we're sorry the 25p wallet charge came as a disappointment.

The 25p wallet charge is part of a nationwide scheme to help reduce our paper usage. The charge covers the cost of the wallet, and 40% is donated to Just One Tree, a registered Community Interest Company (Reg. 12067406).

We appreciate your feedback and will make sure we communicate this more clearly to customers in future. Thank you for taking the time to share your experience.

Sainsbury's Travel money Customer team

5぀星のうち1の評䟡

Price is different online

Price is different online

2026幎8月29日
Sainsbury's Travel money ロゎ

Sainsbury's Travel money からの回答

Hi Richard,

Thank you for your review. We're sorry to hear you were disappointed. Exchange rates can vary between online and in store purchases, and will also change in line with market movements.

We understand rates are important, and we’re always reviewing them to make sure they remain competitive. We appreciate you taking the time to share your thoughts.

Thank you,
Sainsbury's Travel money Customer team

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