I had a specific request around addresses, and was told the system could easy do this. In my on boarding call, it quickly became apparent they didn't have 40% + of the addresses I needed, and it too... もっと見る
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レビュアーのコメントを見てみましょう
Salegenie has been a really great platform to work with. The system is easy to use, has the features we were looking for, and the pricing and plan options are very reasonable. What really made the exp... もっと見る
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Our first time using the service, and we had many questions! Our representative was very patient and helpful with us and helped us determined exactly what we needed. I would highly recommend Salesge... もっと見る
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Great experience with Michele Dunker & Erik Pleshek. Helped setup a complex client cold e-blast and took us the whole way thru the process including a few client hiccups that needed solutions. Great c... もっと見る
企業が回答しました
企業情報
当該企業による記述
Salesgenie by Data Axle helps businesses find, understand, and connect with the right customers using accurate business and consumer data verified by humans and AI. Our platform empowers sales and marketing teams to build smarter audiences, prioritize outreach, and grow with clarity—not guesswork. From audience building and data enhancement to email, direct mail, and digital advertising support, Salesgenie delivers flexible solutions for businesses of all sizes. Whether you’re launching a new campaign, refreshing your data, or scaling outreach across channels, we make it easier to reach the people who matter most. Need assistance? Connect with marketing experts today or call 800.621.5847.
連絡先
1001 Ft. Crook Rd. N Suite 150L Bellevue, NE 68005, Dallas, 米国
- 877.708.3844
- genie@data-axle.com
- salesgenie.com
4.1
ほぼ満足
425件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 97％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I am writing to formally raise serious…
I am writing to formally raise serious concerns regarding the email list provided by Data Axle.
We recently launched an email marketing campaign using this list, and the results were extremely alarming. Out of the 6,000+ emails purchased, we received over 3,000 spam complaints and experienced a bounce rate of approximately 20%. This is the highest spam and bounce-back ratio we have encountered in our entire marketing history.
This was our first time working with Data Axle, and unfortunately, the experience has been significantly worse than with any previous provider. Our email marketing partner, Constant Contact, has informed us that if we receive similar spam and bounce-back ratios again, our account will be permanently blocked. This puts our entire email marketing operation at serious risk.
Given the price we paid—over $1,000 for this list—it is extremely concerning that such poor-quality data was delivered. Based on these results, the investment has been a total loss, and the damage extends beyond financial cost to our sender reputation and platform standing.
I have attached screenshots from the campaign results as evidence for your review.
We expect an urgent explanation and a clear resolution to this issue. Please advise on how Data Axle intends to address the quality concerns and the losses we have incurred.
I look forward to your prompt response.
2026年2月6日
Salesgenie by Data Axle からの回答
Hi there,
Thank you for bringing this to our attention. We’re very concerned to hear about the results of your campaign and understand how serious the impact is—especially regarding spam complaints, bounce rates, and the risk to your Constant Contact account.
This is not the experience we want our customers to have, and we take data quality and sender reputation very seriously. We’d like to urgently review the campaign details and screenshots you’ve shared to understand what went wrong and discuss appropriate next steps to address this.
Please connect with our team directly so we can investigate this thoroughly and work toward a resolution.
Salesgenie by Data Axle からの回答
Thank you for the delightful review!
Here at Salesgenie, we strive to provide top-notch service and products, so it means a lot to us that you had such a positive experience.
We appreciate your business and hope to continue exceeding your expectations in the future.
Salesgenie by Data Axle からの回答
Hello Carlos,
Thank you for your kind words!
At Salesgenie, we believe that providing helpful and reliable service to our customers is a top priority.
It means a lot to us that you have recognized the efforts of our team in ensuring your satisfaction. We are always here to assist with any questions or concerns you may have.
Thank you for choosing Salesgenie as your trusted partner!
Larry is the best!
Larry from Sales Genie was absolutely fantastic! He was incredibly friendly, responsive, and clear in delivering information. He guided me every step of the way, helping me find the best mailing list for my company and making the whole process seamless. I really appreciated his expertise and support—highly recommend working with him!
2026年1月26日
自発的なレビュー
Salesgenie by Data Axle からの回答
Thank you for your kind words, Allie!
We are delighted to hear that Larry from our Sales team provided you with such exceptional service.
At Salesgenie, we strive to provide the best experience for all of our customers and it's feedback like this that keeps us motivated.
We will make sure to pass along your appreciation to Larry and we look forward to working with you again in the future.
Thanks again for choosing Salesgenie!
The agent was nice...but the end…
The agent was nice...but the end results were not effective for my campaign. I needed email addresses for homeowners and got random emails associated with the property address..not the homeowner.
2026年1月16日
Salesgenie by Data Axle からの回答
Hi There,
Thank you for taking the time to leave a review and providing feedback on your experience with Salesgenie.
We apologize that the end results did not meet your expectations and we understand how important accurate email addresses are for a successful campaign.
Our team is constantly working to improve our data and accuracy, so we will definitely take this feedback into consideration. If you have any further concerns or questions, please do not hesitate to reach out to us.
Thank you again for choosing Salesgenie!
Couldn't access data
I thought it was ridiculous that I had to wait for someone to call me to "allow" me to receive the data that I paid for. Then when I did get the data, a lot of it was super outdated (closed or sold businesses with wrong owners). I won't be purchasing again.
2026年1月30日
Salesgenie by Data Axle からの回答
Hello AJ,
We are sorry to hear about your negative experience with Salesgenie.
We apologize for the inconvenience caused by our verification process and outdated data. Our team is continuously working to improve our services, and we appreciate your feedback as it helps us address any issues that may arise.
If there is anything else we can do to make things right for you, please don't hesitate to reach out to us.
Thank you for giving Salesgenie a try and we hope to have another chance to provide better service in the future.
Great communicators Program for email…
Great communicators Program for email campaigns is easy to use
2026年1月19日
Salesgenie by Data Axle からの回答
Hi Maury,
Thank you for taking the time to share your positive experience with Salesgenie.
We are thrilled that our email campaign program has been easy for you to use and communicate with.
Our team works hard to provide user-friendly tools and excellent customer support, so hearing your feedback means a lot to us.
Thank you again for choosing Salesgenie!
Salesgenie by Data Axle からの回答
Hello Sharon,
Thank you for writing such a kind review about your experience with Phil and Salesgenie.
We are proud to have him on our team as he always goes above and beyond for our customers like yourself.
We believe that great customer service is key in building lasting relationships, so we appreciate you recognizing his responsiveness and ease of work.
It was a pleasure serving you and we hope to continue exceeding your expectations in the future.
Thank you again for choosing Salesgenie!
excellent customer service
2025年12月17日
Salesgenie by Data Axle からの回答
Hi Anthony,
Thank you for your kind words about our customer service.
At Salesgenie, we pride ourselves on providing excellent support to our valued customers.
We are committed to ensuring that your experience with us is nothing short of exceptional and we appreciate you taking the time to acknowledge our efforts.
Please do not hesitate to reach out if there is anything else we can assist you with.
Thank you again for choosing Salesgenie!
Bad Data
The Data I received from this list was not current or valid. The sales team was very helpful in getting me the list but when I requested a refund as the data wasn't what we were expecting they did not respond.
2026年1月17日
Salesgenie by Data Axle からの回答
Hi AM,
We are sorry to hear that your experience with Salesgenie did not meet your expectations.
We take all feedback seriously and would love the opportunity to address any issues you may have encountered.
Please reach out to us directly so we can discuss this further and work towards a resolution. Your satisfaction is important to us and we appreciate the time you took to share your thoughts on our customer service.
Thank you for choosing Salesgenie - we hope to make it up to you in the future.
Really good experience with Data Axle
Really good experience with Data Axle. Solid data, quick turnaround, and easy communication. Shawn and Erik have been great to work with and very responsive.
2026年1月18日
Salesgenie by Data Axle からの回答
Hi Tom,
Thank you for sharing your positive experience with Data Axle.
We are glad to hear that our data has been solid and our turnaround time quick - these are top priorities for us! It's also great to know that Shawn and Erik have provided excellent customer service.
We appreciate your feedback and look forward to continuing to work with you.
Thank you for choosing Salesgenie!
More lead activity
I am hoping this will generate profitable leads to increase my income. And reach more people about my business.
2026年1月31日
Salesgenie by Data Axle からの回答
Hello Donna,
Thank you for choosing Salesgenie as your lead generation tool.
We are confident that our software will help you reach a larger audience and increase your income.
Our team is dedicated to providing quality leads and we are thrilled to be part of your business growth. Let us know if there is anything else we can do to assist you in achieving your goals.
Thank you for taking the time to write this review!
Salesgenie by Data Axle からの回答
Hi Tony,
Welcome to Salesgenie!
We are thrilled that you found our set up process easy. Our goal is to make it as seamless and efficient as possible for our customers.
Thank you for choosing us and we look forward to helping your business grow.
Let us know if there is anything else we can assist you with. Happy selling!
clear information on wht i am buying
clear information on wht i am buying, that really helped. Also each person i delt with was a quality person who helped.
2026年1月16日
Salesgenie by Data Axle からの回答
Hi Peter,
We are delighted to hear that our team was able to provide you with clear information and excellent customer service.
At Salesgenie, we take pride in making sure our customers have a positive experience from start to finish.
Thank you for choosing us for your needs and please don't hesitate to reach out if there is anything else we can assist you with in the future.
Your satisfaction is our top priority!
The quality and number of names in the…
The quality and number of names in the list for my criteria was sub par compared to other data sources. It was a good test to know, but unfortunately did not work as well as other list brokerages We use.
2026年1月15日
Salesgenie by Data Axle からの回答
Hi Chris,
Thank you for giving Salesgenie a try and providing us with your feedback.
We are constantly updating and refreshing our data to provide the best possible service to all of our customers.
We apologize that your experience did not meet your expectations, but we appreciate you sharing this valuable information with us.
If there is anything else we can do to improve our services, please do not hesitate to reach out to us.
Thank you for choosing Salesgenie!
Excellent customer service
2026年1月10日
Salesgenie by Data Axle からの回答
Hi Frank,
Thank you for the kind words about our customer service at Salesgenie.
We believe that providing excellent service is just as important as having a great product, so we are thrilled to hear that it has been recognized by our valued customers like you.
Please don't hesitate to reach out if there is anything else we can assist you with.
Thank you for choosing Salesgenie!
only a small percent to emails
I like the data, but I really needed emails out of what I got only 94 records had emails. That was the main reason I purchased the data. The salesperson was good, but the data wasn't what I expected.
2026年1月25日
Salesgenie by Data Axle からの回答
Hello Mike,
Thank you for taking the time to leave a review.
We apologize that our data did not meet your expectations and provide the email addresses you needed.
Our team is constantly updating and improving our database, so we appreciate this feedback as it helps us identify areas where we can improve.
If there is anything else we can do to assist you with your sales needs, please don't hesitate to reach out to us.
Thank you for bringing this issue to our attention and allowing us the opportunity to make things right.
Salesgenie by Data Axle からの回答
Thank you for your positive review, Phillip!
We're glad to hear that Salesgenie integrates seamlessly with Word for your flyers.
Our goal is to make the process of creating marketing materials as smooth and efficient as possible. If there's anything else we can do to improve your experience, please don't hesitate to reach out.
Thanks again for choosing Salesgenie!
Very responsive and efficient team to…
Very responsive and efficient team to work with and we look forward to working with Amanda and Douglas again.
2026年1月25日
Salesgenie by Data Axle からの回答
Thank you so much, Chris!
We are thrilled to hear that our team was responsive and efficient in helping you.
Amanda and Douglas are both amazing members of our team, and we will definitely pass along your kind words to them.
It has been a pleasure working with you as well, and we look forward to continuing our partnership in the future.
Thanks again for choosing Salesgenie!
I could only use half of my labels you…
I could only use half of my labels you set up as they were not lined up right to the label format
2026年1月23日
Salesgenie by Data Axle からの回答
Hello Ruby,
Thank you for your feedback.
We apologize that you were not able to use all of the labels set up by our team. Our goal is always to provide accurate and efficient services, and we are sorry if there was a misalignment with the label format.
Please reach out to our customer support team so we can work on resolving this issue for you.
Your satisfaction is important to us and we appreciate your business!
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