Saltpoolstore レビュー 

Ordered a cell and O rings. Never got the rings and the cell came damaged. They wanted me to send it back. I wss Supposed to pay to ship back. Even though I paid For them to ship to me and they sent me the damaged item. I never Got a refund for the missing items. Now they are not responding to anything. I bought another from a different company. I’m trying to get a refund.

What a rip off.. do not buy anything from this place.

This company is purposely involved in fraudulant practices. I purchased my second cell (yes I was stupid to try again) in December 2023, it was installed in the same month and stopped working in January 2024. I sent them all of the information that they requested, including paying for performance reports. They will not honor their 5 year warranty and it is impossible to leave a negative review and protect other consumers (even Google Reviews have become impossible to leave a negative review with) shame on this company (they say they are out of Australia, in fact they are from Bahrain.

SPS Management: To Whom it may Concern,

Warranty: YOUR Company is a "VERY SAD" Company!!! ( I'M DONE with YOUR Run Around!")
YOUR 5 YEAR Warranty is a "COMPLETE LIE" and FALSE Advertising?
YOUR Product WAS JUNK / DEFECTIVE from "the day I received your Shipment from Brisbane Australia
YOUR Technical Team Shipped me a Thermistor to try and CORRECT your DEFECTIVE UNIT versus Ship me a NEW Unit----"YOU KNOW YOUR UNITS are NOT GOOD!" (ISN'T AMAZING that YOUR Company had a Supposed Work around for the HOT PROBLEM??????????)
I Will NEVER BUY from you again and I'll Do My BEST to SPREAD the Word: STAY FAR. FAR AWAY from the Salt Pool Store!!!!!

Going FORWARD I Suggest YOU Operate as Follows:
"Do What's RIGHT Despite the COST Even when no one is LOOKING!!!!!" (TRUST me it Works!)

P.S. I Ordered a "NEW CELL" from a REPUTABLE Company that I previously purchased from!

John J. Giacone
Belton, MO, 64012

Awful company I told them exactly what model my salt system was the salesman (Tom) said yes this one is a direct fit and is what you need get it and it not compatible with my system doesn’t even have a part number on it…they will refund your money minus (20%restocking fee )if you ask me this is how they make there money !!Compay website says it’s Tennessee part came from Australia and had to send part back to Texas hummm i think this company in a whole is a scam !!!

I ordered a Platinum Edition Compatible Salt Cell for Hayward® T-CELL-3® on the 3rd of Mai. The delivery was today, only 7 days later on the 10th of Mai with FedEx. The product runs perfect, no cheap materials, neatly processed.
I can give them only 4 stars, because they forgot to pack the also ordered O-rings. But ok, its not a big thing. I am shure to find some here in Germany.
I'm curious to see how long the cell will run.

No option to give 1/4 star. I bought a aftermarket Hayward T15 compatible cell May of 22. It lasted less than a year. I had to pay to send it in for warranty. They sent a replacement. From day one the replacement didn't read correct salt reading so I just dealt with it and had to recalibrate the cell about once a week. No not even a year later wont maintain a salt reading even for 2 hrs. I reached out for warranty info and again sent it in for repair or replacement. They send me an email saying i have to pay $267 to get my warranty replacement because the warranty is based off first purchase date. I find it suspicious that both of them that were brand new didn't even last a year. So what I give them the $267 and then a year from now it dies again. I am not the only one with this problem i see now by reading reviews on Trustpilot. I DO NOT RECOMMEND THIS STORE AT ALL. SCAMMERS

bought a salt cell from them that doesn't work will not produce any chlorine at all. I have tried to call them repeatedly and all that happens is I get disconnected cant get hold of anyone. so basically I feel that I just got screwed out of almost $500 for a unit that doesnt work its to bad there isn't a 0 ratting.

Exact same experience as all others. Faulty heat sensors twice within 6 months, complete failure in 15 months. Paid $309, wanted $240 to replace after spending $20 to send back. Billed me the replacement cost before they even received the unit. The owner is Nick Millar in Australia. US addresses are just shipping companies. Guy is being sued by Hayward and others. Complete scam.

Stay away and agree Google should block all his websites.

Ordered a salt cell to replace my Hayward salt cell. It showed up in a box that was surprisingly flimsy considering the contents. Inside there was no padding or way to secure the salt cell, just a little bubble wrap. The cell was smashed and a large piece of the hard clear plastic was broken off. I contacted the company and sent them pictures. I told them I wasn't surprised it was destroyed based on the very poor packaging. The customer service representative responded, "its not " Salt Pool Store's " fault that your product arrived damaged. I would suggest speaking to your local fedex driver"

I did not appreciate that response and told them the flimsy box wouldn't survive no matter who delivered it. Instead of a replacement I decided on a refund because I lost faith that this business was reputable. I sent it back in it's original packaging. The woman at the UPS Store was shocked when she saw how poor the packaging was. She put her finger under a label on it to peel it off and her finger went the box. We'll see if I get my refund or if I just got ripped off. My advice is to steer clear!

I’ve had the same experience as others with the Saltpool Store. My cell was defective after ~ 18 months and wanted to charge for $239 for a replacement under warranty. I could purchase a new cell for $309. There claim of a 5 year warranty is bogus. They claim a MSRP of $799 for their T9 platinum cell which they actually sell for $309. They base the 5 year warranty on the MSRP which make the warranty of no value after 3 years. If you compare to Hayward warranty of 3 years which is a NO COST replacement with any Hayward dealer. They are not a customer focused company It has taken me over 2 weeks to get to this point of them wanting me to charge me $239 for a warranty replacement. DO NOT USE THIS COMPANY

I bought a T-15 replacement cell and the first one lasted 3 months. They replaced it and that one lasted less than 2 years. When I shipped it back for $16, they sent me an invoice to buy a new one for $269 vs a brand new one for $359. So much for a 5 year warranty. Had it made it 3 years the warranty price would have been more than the sale price. The customer service and sales team were no help. Total scam.

Update to my review: I requested my old cell to be sent back to me as this paid for by me originally and they will not return my emails or calls. I have reported them to the BBB as well. Their Customer Service and Sales team are by far the worst I have ever seen.

We bought a "replacement" salt water cell. It worked for 3 months. Then trying to get in contact with tech support is a joke. You have to wait for them to email you. And they will ask you 1 question per day. Stay away, don't waste your money. Scam outfit.

VERY BAD EXPERIENCE
My salt cell T-5 worked only 1 year. I Sent pictures, explication and all of stuff ask by them. This product suppose to have a 5 warranty years. I shipped my cell to this Australia compagny (100$ shipping by me) with a promise to have a reparation or replacement. Finally, they sent to me an email with a super special to buy a new one Cell (Same price that I paid originally) THIEF!! Thanks a lot SaltPOORStore

This is a scam operation and the warranty they give you is not honored. Check all reviews, BBB reviews and complaints about the company before you give them a penny. Scamming consumers appears to be the norm. We have filed complaints against them with several consumer protection agencies.

Check out the BBB rating of F....they are terrible and warranties are meaningless. (I wish I had.) You will end up spending more money and time jumping through hoops if they respond at all. Their warranty proration is based on MSRP and you can end up paying more for the salt cell than you paid for it or the current price. DO NOT BUY FROM THEM!!!!

I can’t only express my deepest disappointment with the handling of the warranty practices of this business!
Please read all the reviews following this one and you know what’s going on.
I do 100 % agree with all the other costumers about this scam. 😡😡

I have read all the one star reviews. I will not go into details as the same thing has happened to me that has happened to so many others. I wish we could do a Class Action Lawsuit on this.
1. Ordered item August 19, 2023.
2. It arrived broke.
3. Sent it back at my expense.
4. Received notice that DHL had shipping label IN AUSTRALIA and they were waiting on item. This was on October 10th.
5. Since then SALT POOL STORE has refused all means of contact.

Bought a replacement cell for my Hayward T-9. FYI, it shipped from Australia. It fit perfectly! Was producing chlorine as it should...for 6 weeks. Then the readout indicated HOT. Called SPS Support. "Tommy" sent me a Temperature Sensor to install myself, rather than send the whole unit back, at my expense, to have THEM do it. The part came, again, from AUS. COULD NOT INSTALL IT! Called SPS, left a message. EMAILED SPS, TWICE, with photos of the HOT readout & faulty sensor. No reply. Tried their Chat line on the website. Was told to email them. NO RESPONSE!! Am contacting my credit card company to file a dispute.
UPDATE: I DID call my CC company and filed a dispute. After 38 phone calls, 18 emails, 3 Chats to SPS, the CC company FINALLY got a response! Of course, by this time, my pool was turning green with mustard algae, and I was having a very difficult time so, I wnet an ordered another unit, but this time, from Amazon! A few $ more, but plugged it in...working GREAT. In the meantime, SPS sends me an email that they are shipping ANOTHER unit, also from Australia! I respond "DO NOT SEND IT!. If I get a delivery notice I will decline the delivery". SPS Cancelled the delivery and order, BUT only credited me $216.99 and NOT the original $309.99! They are keeping $93. Restocking charge???? REALLY? for a bad unit with a 5-year warranty? READ THE WARRANTY in DETAIL! If ANYTHING goes wrong with the unit...SPS is pretty much absolved of any responsibility. DO NOT BUY FROM THEM!!!!

This company is a TOTAL scam!!! DO NOT waste your time or money with them. I bought a T-9 Salt cell from them in May 2023. The price was what sold me..you truly get what you pay for because they sell crap. 4 months into the purchase the unit failed. Some kind of heat temp sensor OR so I was told. I wanted to exchange the unit and told them so and UNDERSTOOD that I would be responsible for shipping. What did they do send me the temp sensor without my consent and sent some bogus instruction QR code for repairing a warrantied unit MYSELF. Out of frustration, I reached out to ask what would happen if we damaged the unit when trying to replace the sensor...the response was "no one ever has" They give you 1 word responses (if any) they don't answer the phone or their bogus chat line! When my husband attempted to replace the sensor, there was not an "easy" removal of wiring as per the instructions, the blamed thing was in there with jb weld. So, my husband choose to by pass the sensor and now....the cover is leaking water and will not stop no matter what he tries...NO response from Salt Pool Store whatsoever!!! DO NOT ORDER even an O ring from these people as I a certain without a doubt all of their products are rebuilt 2nd's