Saltpoolstore レビュー 

Clearly one star is one too many. Zero service only outdone by poor quality. Platinum cell reads salt levels up to1600 above actual levels. It immediately gets hot, very hot, so you can't walk away leaving it plugged in. A return with well under 60 minutes of use on the unit is considered 'used' and gets you a 30% restocking fee for what never worked in the first place and would probably melt your circuit board or burn your house down.

Also, it can run hot and not functiom properly if water temperature is near 90, not my case in October but if you live south of Canada and the water can get hot, this may not be the unit for you. Why would they tell me that when they shipped it to my Miami address? Why not give a full refund if warm water will render it useless?

Somehow 'Hayward has a design flaw'...that's their story....it apparently wasn't designed to work with cheap knockoffs after their patents expired or something like that. Keep that in mind when considering buying from them. Hayward is to blame for their products not working, unbelievable but true...so, don't buy their crap. They tell you this is normal, 'try this, try that'...nothing works, but since you tried this and that...it is now used. Awesome! Should have seen that coming, that's on me I guess.

They will sell this spotless return as new and pocket another $120 when it gets returned....again and again. Pretty unique and successful business plan, probably run by a 3rd grader (apologies to 3rd graders who don't blame someone else or the climate for poor performance).

Just buy new stuff if you can, and buy local...just another internet scam based on my experience. I have had good luck w Pentair at other properties and bought another one after this experience

And here we go again. They still have my phone and cell number blocked. I sent them an email earlier this week and have yet to get a response. They finally sent me a salt cell under a previous warranty request about a month ago and guess what quit working about a week ago, the salt cell. I have been trying to reach out to them to confirm what the most recent order number was in order to hopefully submit another warranty request that they will hopefully honor so I don't have to pay another $267.00 under the previous cell replacement warranty plus about another $50.00 for shipping them or returning the defective cell. When you receive the cell it comes in a small box wrapped in bubble wrap and no invoice or receipt is included.

Do not buy anything from saltpoolstore.com! Their products don't work, they will avoid dealing with your issues, they will dodge warranty claims, lie about the warranty policy, and / or ignore your requests. It is tempting to buy from saltpoolstore.com based on price, and I was also compelled by the "5 year warranty". DO NOT BUY FROM SALTPOOLSTORE.COM, IT WILL NOT SAVE YOU MONEY WHEN THE CELL DOESN'T WORK AND THEY DON'T HONOR THE WARRANTY!

Salt Pool Store shipped a defective product to me about a week ago. Immediately after noticing the problem with the item I contacted them and sent them pictures and a video of the problem. The salt cell was leaking out the connection plastic cover. They immediately agreed it was a problem and the cell was not working properly. They called it shipping damage and claimed that I did not purchased shipping insurance when the purchase was made. Neither the shipping box or the item has any signs of physical damage. It was a manufacturing defect that was causing the problem not a shipping issue. I had to cover the shipping back to them in addition to only receiving a partial refund, which they kept over $100 of the original purchase price. Even though I had no fault in any of this, Salt Pool Store took advantage of me and took my money when their product never worked since day one.

I purchased a T-15 salt cell from them in 07/2022 for $349.99. This was salt cell I bought. PLATINUM EDITION REPLACEMENT SALT CELL FOR HAYWARD® T-CELL-15 | 40,000 GALLONS | 5-YEAR WARRANTY. My salt cell went bad 1 year 1 month later. I had a 5 year warranty on it. Here is the part you must pay attention to. Their warranty will allow you to pay 30% of their retail price if the salt cell went bad in year two which it did. Their retail price was $890.00. Way over the normal price. So I ended up paying 30% of $890.00 which equaled $267. If the salt cell went bad in the 3rd year it would cost you $445.00. This is more than they sell the salt cell for. Their 5 year warranty is not worth it. If you can buy it cheaper for a 1 yr. warranty buy it elsewhere. Also the quality is junk. I bought another salt cell (Calimar) the same day from Pool Supply Unlimited for $275.00 but it only had a 1 year warranty. I figured the 5 year warranty was worth the extra $75 it is not.

Wish I would of looked at reviews before dealing with this place.. STAY AWAY!! First, they say made in USA, product came from Australia.. second,salt cell has no writing on it so I have no idea if it’s the right one, installed and it shot my salt level up 1200 points on my display,(5500) which will not make chlorine..Actual salt level is 3300.. started a chat, they actually blocked me, no package slip came in box so ( you guessed it) can return.. and it looked to be a used product.. Don’t deal with these people you will regret it!!!!

I purchased a salt cell on 6/27/23, and received it on 7/2/23. The product failed on 8/25/23 so it only worked for 54 days. The purchase price was 368.99 and I was refunded 251.99. The only customer service explanation given was a cut and paste of their return policy, which says they have no responsibility. Their product is cheaply made garbage.

Sold me a defective salt cell that I had to pay to return and they kept 30%
Didn’t even offer a replacement
THEY KNEW!
Don’t do business with these crooks
THEY WILL STEAL YOUR MONEY!!

I am still waiting for this store to replace my unit. They have told me so many different stories. But the matter of this is they do not stand behind the 5year warranty on the cell DO NOT ORDER FROM SALT POOL STORE. They will lie to you and keep your unit or tell you to pay another large amount to ship a hopefully working unit. They are a fraud company.

STAY FAR AWAY from this company!!
JUNK! LIES! THIEVES!

They will steal your money!!!

I received a damaged salt cell via DHL from Australia & they refused to refund my $368 and IGNORED all my emails & phone v-mails! I had to get PayPal involved and they got me a refund on my MasterCard.

Salt Pool Store s/b out of business!!!

I don’t normally write reviews but the Salt Pool Store’s customer service is so poor, it would be irresponsible of me not to warn others.

I made an online order and quickly realized I did not need the product. I called customer support immediately and they cancelled my order before processing had even occurred. They stated, my card would be refunded within 5 business days.

Going on business day #9, I wrote back inquiring where my refund was. A few days later I received a refund however charged a 15% fee, not for restocking, shipping, or processing but solely because the fine print policy said so. I wrote again to customer service where Tommy Webb couldn’t trouble himself to respond but merely placed a link to the policy. I wrote back in displeasure and he once again sent me a hyperlink to the policy without empathy or concern.

They got me for $55 without anything to show for it. Beware.

This was my experience: 2nd product I bought from them, both only lasted about a year.

Let me get this straight. I bought a T cell on July 3, 2022 for $349.00 with a 3 year warranty. It goes bad in 13 months. Now you're asking me to buy a new T cell for $267.00 and a 24 month warranty. Seems to me I'm paying $616.00 for a T cell that I originally paid $349.00 for that was supposed to last at least 3 years. On what universe does this make sense?

If I'm wrong, please explain it to me.
Reply:
You are correct.

Tommy Webb
Sales Consultant

shipped a defective product and wouldn't pay return shipping. I opened a dispute with my CC company and SPS lied to them that they hadn't received the return (until they were presented with the evidence refuting their claim.

DO NOT BUY FROM THIS COMPANY. They will not honor warranty. Asked to speak with a Manage and was told "I am the manager, this is not Walmart". I think Walmart sells better quality products that this place and they stand behind what they sell. All this place does is want your money and does nothing to keep a customer.

Take a look at the reviews, they're all 5 stars. That's because you can't post reviews directly to the site. They either scan reviews before posting them or they write them in house. Don't buy their off brand clear cells, they're junk. Pay really close attention to the warranty, you will not get 5 years out of this product and it's not a real 5 year warranty.

I bought a replacement cell for my Hayward salt generator. It worked fine to begin with (a couple of months), but it was always registering high on the salt, even though when I took water to the pool store, the salt level was fine. I filled out the warranty information, sent pictures of my pool with algae, the registered PPMs when I reset the generator, the PPMs after 10 seconds (Salt High) and the results from my pool store.
The warranty department (or someone who apparently doesn't know what he's talking about) said to remove 20% of the water and refill the pool. Common sense tells me that when I do that, the salt reading from the salt store is going to show low, and then I am stuck in a vicious cycle of adding salt, removing water, adding salt...
The gentleman at my pool store also stated the same concern, and told me not to do that. I replied back to the Salt Pool Store, and never got a response.
I finally chatted with someone and I was told she would copy me on the email that she was going to send to the warranty department asking them to follow up with me either that day or the next. I never received that email or any contact from the store.
I chatted again the following Monday, and asked them how they wanted their review to look. They aren't phased by that question. I did get an email that day, but it was requesting I do the same thing, even though with second testing from my pool store, the salt level is within range; 2940 PPM.
So I can't stress enough, DO NOT BUY FROM THIS STORE BECAUSE THEY DO NOT STAND BEHIND THEIR PRODUCT. THEY WANT IT TO SEEM THAT THE CUSTOMER IS DOING SOMETHING WRONG.

Ordered a chlorine generator, part was received cracked and with crazy glue all over it in an attempt to fix it, emailed the company they refused to do anything about it stating I did not pay for shipping protection. Trouble is it wasn’t broken during shipping, box was good, and cell had crazy glue all over it. Stay away from this merchant, complete scam, disputing charges with my credit card company, reported them to bbb. Apparently bbb already has a ton of complaints about them, why are they still in business no clue

Zero stars on this place that will not stand behind what they sell.
This salt cell from this leaked from day one. I sent it back for a warranty replacement after it was approved. The salt pool store received the salt cell, but want me to pay as much as I paid for the first time by up charging to $538 and so said discounting to $231 for the replacement when they are selling it online for $309.
Stay away from this place!!
Albert

Salt Pool Store will not honor warranty on product (Platinum Salt Cell with 5 year warranty). Will not even respond to emails or their "warrant request form." This place is absolutely run by scum bags who do not care about customer service or referrals. (Order SPS51293)

Orders shipped from manufacturer in Australia...first problem. Wrong item sent. Bad communication & customer service. Return is costly to customer. Not full refund, numerous return charges deducted. Many other company names associated with Salt Pool Store, confusing for service & charge info. Not a good company to deal with. Feel scammed and cheated. And it cost us a lot of money to finally end up with NOTHING. DO NOT BUY FROM THIS COMPANY!