Go I've been a loyal customer for a while now, and every new launch brings me back. I genuinely look forward to what Samsøe Samsøe put out next. What keeps me coming back is the combination of clea... もっと見る
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レビュアーのコメントを見てみましょう
Parfait, très bonne expérience de la part du service client. Très réactif , solutions trouvée rapidement. Je recommande
Köp inte kläder från Samsøe. Köpte en skjorta och det blev en stort hål vid underarmen efter endast 6 månader med måttligt användande. Butiken där jag köpte den kontaktade Samsøe som vägrade att göra... もっと見る
企業が回答しました
I have purchased a cardigan in store. It looked lovely and seemed high quality. After wearing it less than 5 times it has started pilling as cheap polyester (even though it's mostly wool and alpaca)... もっと見る
企業が回答しました
企業情報
当該企業による記述
An international fashion brand rooted in Scandinavian simplicity. At Samsøe Samsøe you’ll find a wide selection of both women’s fashion and men’s fashion, online and in stores. Collections transcend trends, drawing on Denmark’s renowned design tradition to result in minimalist, affordable and accessible fashion clothes with a clear Nordic look. Our online fashion store collection includes all you’ll need for the everyday and special occasions, from workwear and elevated everyday styles to shoes and accessories. We aim to give you the best in variety and quality in men’s style and women’s fashion online.
連絡先
3.5
まあまあ
231件のレビュー
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great follow-up on the service client
The follow-up with the client, the quality of the the products
2026年5月15日
自発的なレビュー
Parfait
Parfait, très bonne expérience de la part du service client. Très réactif , solutions trouvée rapidement.
Je recommande
2026年5月14日
自発的なレビュー
quality clothing & customerservice
Beautiful quality clothing and fantastic, helpful customer service.
2026年4月30日
自発的なレビュー
SAMSØE SAMSØE からの回答
Dear Wytske,
Thank you so much for your kind review!
We’re really happy to hear that you love the quality of our clothing and had such a positive experience with our customer service team. It means a lot to us that you took the time to share your feedback.
We hope to see you again soon and wish you a lovely day!
Julie, Customer Care Team, SAMSØE SAMSØE
Really kind customer service
2026年4月29日
自発的なレビュー
SAMSØE SAMSØE からの回答
Dear Nini,
Thank you so much for your kind words!
We are very happy to hear that you had a good experience with our customer service. Your feedback truly means a lot to us.
Wishing you a lovely day, and we hope to welcome you again soon!
Julie, Customer Care Team, SAMSØE SAMSØE
Lage kwaliteit jas
Het merk verkoopt producten die er mooi uitzien, maar van verbazingwekkend lage kwaliteit zijn. Ik kocht een jas van €300 waarbij er meerder knopen al afbraken binnen een maand. Ook zaten er al scheuren in de buitenlaag. Heb je jas in die tijd slechts af en toe gebruikt. Ook werken ze verder niet mee met een oplossing.
2026年2月1日
自発的なレビュー
SAMSØE SAMSØE からの回答
Dear Boza,
Thank you for your feedback. We’re sorry to hear about your experience with the jacket. That’s certainly not the quality we aim to deliver.
To ensure we can properly assess and resolve issues like this, we ask customers to submit a claim through our online returns and complaints portal. We have previously shared this process with you, but we have not yet received a submitted claim.
Please complete the form via the portal with your order details and photos of the issue. Once we receive your claim, our team will review it as quickly as possible and work towards a fair solution.
Wishing you a lovely day,
Julie, Customer Care Team, SAMSØE SAMSØE
Op geen enkele manier is het mogelijk…
Op geen enkele manier is het mogelijk om contact te krijgen met Samsoe Samsoe. Zowel via Instagram als via mail niet. Enorm slechte service.
2026年3月14日
自発的なレビュー
SAMSØE SAMSØE からの回答
Dear Manon,
Thank you for your review.
We’re very sorry to hear about your experience. We would like to clarify that we do not handle customer service inquiries via Instagram. We recommend contacting us through our official customer service channels, which can be found on www.samsoe.com under “Contact.”
Additionally, we have not been able to locate any emails from “Manon” in our system, which may indicate that your inquiry did not reach us successfully.
Please feel free to contact us directly at Customercare@samsoe.com, and we will be more than happy to assist you.
Wishing you a lovely day,
Julie, Customer Care Team, SAMSØE SAMSØE
Great service and very friendly!
2026年3月11日
自発的なレビュー
SAMSØE SAMSØE からの回答
Dear Luise,
Thank you so much for your kind review!
I’m glad to hear that you had a great experience and found our service helpful. Your feedback means a lot to us!
Wishing you a wonderful day,
Julie, Customer Care Team, SAMSØE SAMSØE
Great support service
I reached out to the support team because of an issue with my order confirmation and they responded super quickly and friendly. Thanks for the great support!
2026年3月10日
自発的なレビュー
SAMSØE SAMSØE からの回答
Dear Annabella,
Thank you so much for your kind review!
I’m glad to hear that our Customer Care team could assist you quickly with your order confirmation. Your feedback truly means a lot to us.
Thanks again for taking the time to share your experience.
Wishing you a wonderful day!
Julie, Customer Care Team, SAMSØE SAMSØE
Had a delivery problem and the customer…
Had a delivery problem and the customer service was reactive to help me.
2026年2月24日
自発的なレビュー
SAMSØE SAMSØE からの回答
Dear Julien,
Thank you for your review.
I’m sorry about the issue with the delivery of your order, but I’m glad we were able to help resolve the situation.
Thank you for taking the time to share your experience!
Wishing you a wonderful day,
Julie, Customer Care Team, SAMSØE SAMSØE
Super kundeservice
Super kundeservice! Jeg henvendte mig til kundeservice med et par jeans, hvor en nitte ved en af lommerne var faldet af. De tilbød at betale for skrædder til at reparere dem, hvilket jeg glad takkede ja til.
Mine jeans var ligefrem købt brugt af en anden, så jeg satte stor pris på, at de gad at hjælpe!
2026年3月6日
自発的なレビュー
SAMSØE SAMSØE からの回答
Kære Freja,
Tusind tak for din flotte anmeldelse!
Vi er rigtig glade for at høre, at du havde en god oplevelse med vores kundeservice. Og skønt vi kunne hjælpe med at få dine jeans repareret.
Tak fordi du tog dig tid til at dele din oplevelse!
Du ønskes en rigtig dejlig dag,
Julie, Customer Care Team, SAMSØE SAMSØE
Product and customer service
First of all, great products. Stilish and good comfort. Also great feedback from customer service.
2026年3月6日
自発的なレビュー
SAMSØE SAMSØE からの回答
Dear JT,
Thank you for your kind review!
We’re really happy to hear that you like the products and find them both stylish and comfortable. It also means a lot to us that you had a good experience with our Customer Care team.
Thanks again for taking the time to share your experience!
Wishing you a wonderful day,
Julie, Customer Care Team, SAMSØE SAMSØE
Greatful for the service
I couldn't have had a better experience. Hardly any waiting time on the phone line and quick assistance with my issue. The person who answered my call went out of her way to help me, which I am very grateful for.
2026年3月5日
自発的なレビュー
SAMSØE SAMSØE からの回答
Dear Julia,
Thank you so much for your kind review.
We’re very pleased to hear that you had such a positive experience with our Customer Care team. It’s great to know that your call was answered quickly and that the support you received was helpful and attentive.
Thank you again for taking the time to share your experience.
Wishing you a wonderful day,
Julie, Customer Care Team, SAMSØE SAMSØE
I've been a loyal customer for a while…
Go I've been a loyal customer for a while now, and every new launch brings me back. I genuinely look forward to what Samsøe Samsøe put out next.
What keeps me coming back is the combination of clean, understated design and consistent quality. In a market crowded with brands at a similar price point, Samsøe Samsøe consistently stands out. It's rare to find that balance, and I think you get it right.
2026年2月27日
自発的なレビュー
SAMSØE SAMSØE からの回答
Dear Kateryna,
Thank you so much for your kind words and for being a loyal customer.
It truly means a lot to hear that you keep coming back to see our new launches. We’re especially happy that you appreciate the clean, understated design and the quality we aim to deliver with every collection. Creating pieces that stand out while remaining timeless is something we work hard to achieve.
Thank you again for your continued support!
Wishing you a wonderful day,
Julie, Customer Care Team, SAMSØE SAMSØE
Even though I experienced some issues
Even though I experienced some issues, I’m genuinely happy with the overall service. The customer support team was very responsive, helpful, and professional throughout the process. I truly appreciate how quickly they handled my concerns and provided assistance. Thank you for the great support.
2026年2月27日
自発的なレビュー
SAMSØE SAMSØE からの回答
Dear Aykut,
Thank you for your kind review.
We’re sorry to hear that you experienced some issues, but we’re very pleased to know that our Customer Care team was able to assist you and resolve your concerns.
Your feedback truly means a lot and if there’s ever anything else we can help you with, please don’t hesitate to reach out.
Wishing you a wonderful day,
Julie, Customer Care Team, SAMSØE SAMSØE
Unmöglicher Kundenservice
Mag den Stil eigentlich sehr gerne, aber der Kundenservice im Onlineshop ist unmöglich. Meine Retoure wurde verweigert, weil das Kleid angeblich Deoflecken hatte. Ich hatte es aber nicht probiert, weil es mir sichtbar zu klein war - also woher hätten die Flecken kommen sollen? Nach langer Diskussion wurde mir das Kleid wieder zugeschickt und interessanterweise hatte es keine Flecken. Die angeblich vom Kundenservice fotografierten Flecken waren nicht zu finden, auf erneute Nachfrage wurde ausgewichen und schließlich nicht mehr geantwortet. Bei den Preisen absolut unmöglich und scheinbar auch eher eine Masche, wenn ich die anderen Rezensionen lese.
2025年9月6日
自発的なレビュー
SAMSØE SAMSØE からの回答
Dear JP,
Thank you for taking the time to share your experience with us. We’re very sorry to hear, that your recent interaction with our online customer service did not meet your expectations.
Returns may be declined if items show signs of wear or marks when they arrive at our warehouse, as we can only accept items back in their original condition. That said, we understand your concern based on what you’ve described, and we’re sorry if the communication around this felt unclear or unsatisfactory.
We would like to look into this again for you. If you could kindly contact us at Customercare@samsoe.com, we will review the case internally and get back to you as soon as possible.
Wishing you a wonderful day
Julie, Customer Care Team, SAMSØE SAMSØE
One of the worst experience with a retail company.
I ordered a leather jacket online and waited almost two weeks for delivery. When it finally arrived, it had an extremely unpleasant, rancid smell—a mix of chemicals and something resembling a spoiled whey protein smoothie. It did not smell like leather at all. Even after airing it out, the odour did not disappear and quickly spread throughout my home.
I contacted customer service to request an exchange for the same jacket that was not faulty. Unfortunately, they made no real effort to source a replacement or offer a practical solution, although the item was available in many of their stores across Europe, and only online sold out. The entire communication process was frustrating, unhelpful, and showed a complete lack of care for the customer.
I genuinely like the brand’s concept and design, which makes this experience even more disappointing. Poor quality control combined with very weak customer support has completely put me off purchasing from them again. This is one of the worst retail experiences I’ve had.
2026年1月30日
自発的なレビュー
SAMSØE SAMSØE からの回答
Dear Albert,
Thank you for sharing your feedback with us.
As mentioned in our previous correspondence, I would like to emphasize that my colleague has followed our standard procedures in cases such as this.
As the jacket is currently out of stock, we are unfortunately unable to offer a replacement.
You are very welcome to register a claim and return the item to us for a full refund. Alternatively, you are welcome to visit our London store to submit the claim there, where our store team will also be able to assess the scent you mentioned.
If there is anything you feel we could have handled differently, please don’t hesitate to reach out to us again at customercare@samsoe.com.
Wishing you a wonderful day
Julie, Customer Care Team, SAMSØE SAMSØE
Terrible quality
Purchased a coat in Copenhagen a few weeks ago and wore it four times max - buttons were popping off, the belt loop broke, the tag came off. I had to pay for alterations. Fuming, I emailed Customer Service and they said because I have bought it on sale (I hadn’t), they can’t do anything about it and to take it in store with a receipt, which I cannot do. I’m so so disappointed in the quality, I had such high regard for this brand but it’s not worth the price tag.
2026年1月20日
自発的なレビュー
SAMSØE SAMSØE からの回答
Dear,
Thank you for taking the time to share your feedback with us.
I can see that you’ve been in contact with one of my colleagues, and I’d like to clarify that we do offer the same return and claim policy for both full-priced and discounted items. That your coat should've been purchased on sale, was not mentioned in any of the email correspondence.
Since your purchase was made in-store, claims do need to be handled directly through one of our stores. As you had already visited a tailor in London, my colleague therefore kindly suggested visiting our London store, where they would be able to assist you further.
If there’s anything you feel we could have handled differently, please don’t hesitate to reach out to us again at customercare@samsoe.com.
Wishing you a wonderful day
Julie, Customer Care Team, SAMSØE SAMSØE.
Quality of the brand lowers every year, while prices rise...
Was one of my favorite brands, design/style wise. 60%/70% of my closet was filled with samsøe, so I can say that im very familiar with the brand.
But the quality is dropping fast(!!!) last 3+ years (fabrics, longevity and poor construction). So fast that i would not advise anybody to buy stuff from Samsøe, simply because its not worth it anymore. Just one of many examples; I could throw my winterjacket away after 3 months, it looked like a deflated balloon. that was an expensive cost per wear haha... That was my final sign, quality is not what it used to be, and it such a shame 😭
If it is was my brand, I would be really ashamed, many negative reviews about the quality... is that worth maximizing profits? sincere question...
I really hope your take this feedback with you and make some changes on short notice.
Update: no answers yet...
2026年1月15日
自発的なレビュー
SAMSØE SAMSØE からの回答
Dear Ashwin,
I can see that we received your email, and my colleague kindly asked you to send us some pictures of the jacket. You replyed that you would send them later that day, but we have not yet received any images from you, and therefore it has not been possible for us to assist you further.
Wishing you a wonderful day.
Julie, Customer Care Team, SAMSØE SAMSØE
I have purchased a cardigan in store
I have purchased a cardigan in store. It looked lovely and seemed high quality.
After wearing it less than 5 times it has started pilling as cheap polyester (even though it's mostly wool and alpaca). It's covered completely on arms (upper arms and outside of the arms where there is no friction whatsoever), body and back are covered in them also. Upon closer inspection I noticed uneven knit thickness all over the cardigan with visible holes and thinning fabric. It's absolutely abysmal quality and bearing in mind the price point it is even more disappointing.
2025年12月8日
自発的なレビュー
SAMSØE SAMSØE からの回答
Dear Victoria,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that you’re experiencing issues with one of our products.
I can see that you haven’t been in contact with us regarding this matter. Please send us an email to customercare@samsoe.com, and we’ll gladly look into your case and try to find a suitable solution.
Wishing you a wonderful day.
Julie, Customer Care Team, SAMSØE SAMSØE
Disappointing quality
Hello,
I bought two pairs of jeans.Rebecca and Sarebecca. I had tried them before in the shop but wanted a different length. I tried them at home and decided to keep them both because they fitted very well. I washed the two pairs before wearing them and now they seem to fit me loser and have already lost the shape. I am disappointed with the quality. I must specify that they were washed with cold water/ wool wash/ turned inside out.
2026年1月8日
自発的なレビュー
SAMSØE SAMSØE からの回答
Dear,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that you’re experiencing issues with your recent purchase. I can see that you haven’t been in contact with us regarding this matter.
Please send us an email to customercare@samsoe.com, and we’ll gladly look into your case and try to find a suitable solution.
Wishing you a wonderful day.
Julie, Customer Care Team, SAMSØE SAMSØE
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