Go I've been a loyal customer for a while now, and every new launch brings me back. I genuinely look forward to what SamsÞe SamsÞe put out next. What keeps me coming back is the combination of clea... ãã£ãšèŠã
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Parfait, trÚs bonne expérience de la part du service client. TrÚs réactif , solutions trouvée rapidement. Je recommande
Köp inte klÀder frÃ¥n SamsÞe. Köpte en skjorta och det blev en stort hÃ¥l vid underarmen efter endast 6 mÃ¥nader med mÃ¥ttligt anvÀndande. Butiken dÀr jag köpte den kontaktade SamsÞe som vÀgrade att göra... ãã£ãšèŠã
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I have purchased a cardigan in store. It looked lovely and seemed high quality. After wearing it less than 5 times it has started pilling as cheap polyester (even though it's mostly wool and alpaca)... ãã£ãšèŠã
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An international fashion brand rooted in Scandinavian simplicity. At SamsÞe SamsÞe youâll find a wide selection of both womenâs fashion and menâs fashion, online and in stores. Collections transcend trends, drawing on Denmarkâs renowned design tradition to result in minimalist, affordable and accessible fashion clothes with a clear Nordic look. Our online fashion store collection includes all youâll need for the everyday and special occasions, from workwear and elevated everyday styles to shoes and accessories. We aim to give you the best in variety and quality in menâs style and womenâs fashion online.
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- customercare@samsoe.com
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Köp inte klÀder från SamsÞe
Köp inte klÀder från SamsÞe. Köpte en skjorta och det blev en stort hål vid underarmen efter endast 6 månader med måttligt anvÀndande. Butiken dÀr jag köpte den kontaktade SamsÞe som vÀgrade att göra något åt problemet och hÀvdade att det Àr normalt slitage. Riktigt uselt av dem och vittnar om klÀdernas dåliga kvalitet. Inte hållbart.
2025幎9æ19æ¥
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SAMSÃE SAMSÃE ããã®åç
KÊre Anders,
Tak for at give dig tid til at dele din feedback med os.
Vi kan desvÊrre ikke se, at du tidligere har vÊret i kontakt med os omkring dette.
Du må meget gerne skrive til os på customercare@samsoe.com, vedhÊfte nogle billeder af fejlen og oplyse, hvor varen er kÞbt, så kigger vi gerne på din sag.
Du Þnskes en dejlig dag!
Julie, Customer Care Team, SAMSÃE SAMSÃE
Great Products and fast and friendly customerservice
First, let's talk about the sweater we purchased. It's of great quality, looks fantastic, and the price-performance ratio is perfect. Regarding our customer service inquiry, I asked because I was looking for a similar sweater. The response was super fast, incredibly friendly, and included a link with suggestions for similar sweaters (the one we requested). We are new customers and will continue to be so in the future. Thank you very much.
2025幎10æ21æ¥
èªçºçãªã¬ãã¥ãŒ
SAMSÃE SAMSÃE ããã®åç
Dear Ina-Maria,
Thank you so much for your kind feedback.
Weâre glad to hear youâre happy with your purchase and that you had a positive experience with our Customer Care team.
We look forward to welcoming you again at SamsÞe SamsÞe.
Wishing you a lovely day,
Julie, Customer Care Team, SAMSÃE SAMSÃE
Super service i KÞbmagergade
Super service i KÞbmagergade. Skulle kÞbe en gave i herreafdelingen. SÞd ekspedient som hurtigt fandt ud af, hvad jeg ledte efter, pakkede fint ind og sendte kvitteringen på mail.
Hun skal ha ros ;)
2025幎10æ16æ¥
èªçºçãªã¬ãã¥ãŒ
SAMSÃE SAMSÃE ããã®åç
KÊre Elsebeth,
Tusind tak for din fine feedback.
Vi er utroligt glade for at hÞre om din positive oplevelse i en af vores butikker. Jeg har videresendt din anmeldelse til butikken, da jeg ved, de virkelig vÊrdsÊtter at blive anerkendt for deres arbejde.
Vi ser frem til at byde dig velkommen igen hos SamsÞe SamsÞe.
Du Þnskes en rigtig dejlig dag,
Julie, Customer Care Team, SAMSÃE SAMSÃE
I had a very disappointing experienceâŠ
I had a very disappointing experience with Samsoe Samsoe. After returning an item within the legal period, the company refused to issue a proper refund, claiming the product smelled of perfume. They only offered 10% of the purchase price or suggested donating my item, even without my consent. This is not what I would expect from a reputable brand. Customer service was unhelpful and rigid. EDIT: I received the item back and it doesn`t smell of perfume at all.
2025幎9æ25æ¥
èªçºçãªã¬ãã¥ãŒ
SAMSÃE SAMSÃE ããã®åç
Dear Alex,
Thank you for taking the time to share your feedback with us.
One of your returned items was sent back with a strong scent of perfume, and the price tag had been removed.
Unfortunately, this meant the item was not suitable for resale.
As mentioned in our previous email correspondence, you were offered the option of having the item returned to you along with a 10% refund of the price, or alternatively for us to donate it to Goodwill.
Should you have any further questions, please donât hesitate to contact us again, either by email at customercare@samsoe.com or by phone at +45 3528 5000.
Wishing you a wonderful day.
Julie, Customer Care Team, SAMSÃE SAMSÃE
Altid god service og flotte ting
Endnu en god tur i SamsÞe SamsÞes butikker på KÞbmagergade og PilestrÊde. Jeg blev mÞdt at smil, servicen var god og kompetent, og så er der bare så mange flotte ting!
2025幎9æ6æ¥
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SAMSÃE SAMSÃE ããã®åç
KÊre Oskar,
Tusind tak for din flotte anmeldelse.
Vi er rigtig glade for at hÞre, at du har haft en god oplevelse i vores butikker.
Vi har sÞrget for at videresende din feedback til de to butikker, da det betyder utroligt meget for dem at blive anerkendt for deres arbejde.
Vi ser frem til at byde dig velkommen igen hos SamsÞe SamsÞe.
Du Þnskes en rigtig dejlig dag,
Julie, Customer Care Team, SAMSÃE SAMSÃE
Great
Beautifull clothes! Great customer service, Quick respons and very helpfull
2025幎7æ30æ¥
èªçºçãªã¬ãã¥ãŒ
SAMSÃE SAMSÃE ããã®åç
Dear Jacqueline,
Thank you so much for your kind words - they're truly appreciated.
We look forward to seeing you again at SamsÞe SamsÞe.
Wishing you a lovely day ahead,
Julie, Customer Care Team, SAMSÃE SAMSÃE
Wunderschöne & hochwertige Kleidung, toller Support
Wunderschöne & hochwertige Kleidung, ich bin direkt bei der ersten Bestellung Ìberzeugt worden.
Ich musste den Kundensupport einmal kontaktieren wegen meiner Bestellung, ich bekam sofort eine Antwort und mir wurde direkt geholfen!
Absolut zu empfehlen. Ich werde wieder bestellen!
2025幎6æ16æ¥
èªçºçãªã¬ãã¥ãŒ
SAMSÃE SAMSÃE ããã®åç
Dear Lisa,
Thank you so much for taking the time to share your kind feedback. Weâre happy to hear that you had a positive experience with our Customer Care Team, and we look forward to welcoming you again at SamsÞe SamsÞe.
Wishing you a lovely day,
Julie, Customer Care Team, SAMSÃE SAMSÃE
Perfect service
Besides very nice clothes Samsoe Samsoe provides an excellent customer service. Thank You.
2025幎5æ15æ¥
èªçºçãªã¬ãã¥ãŒ
SAMSÃE SAMSÃE ããã®åç
Dear Sally,
Thank you for taking the time to share your kind review.
Weâre so pleased to hear that you had a great experience with us, and we look forward to welcoming you back at SamsÞe SamsÞe.
Wishing you a wonderful day ahead,
Julie, Customer Care Team, SAMSÃE SAMSÃE
Veldig god kundeservice
Veldig god kundeservice. Jeg hadde slettet kvitteringen på et produkt jeg skulle reklamere på, og personen i kundeservice fant frem kvitteringen i arkivet sitt, sånn jeg fikk tilbake en ny genser. Fortsetter å handle på denne butikken!
2025幎5æ14æ¥
èªçºçãªã¬ãã¥ãŒ
SAMSÃE SAMSÃE ããã®åç
KÊre Benedik
Tusen takk for at du delte opplevelsen din. Vi er glade for at vi kunne hjelpe deg med Ã¥ finne kvitteringen og lÞse saken pÃ¥ en god mÃ¥te. Det betyr mye for oss at du Þnsker Ã¥ fortsette Ã¥ handle hos oss â velkommen tilbake nÃ¥r som helst!
Ha en fin dag,
Josefine, Customer Care Team, SAMSÃE SAMSÃE
I love this companies customer service
I love this companies customer service. Fast quick and customer forward. I order jeans - the highest quality EVER - 2 were too large so I was able to return and still use a voucher for the newly ordered sizes. Response time is max 48 hours. I will be a customer for life!
2025幎5æ7æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Holly
Thank you very much for leaving your kind review. We're truly pleased to hear that everything from the product quality to the return process and service worked well for you and we look forward to see you again at samsoe.com.
Wishing you a wonderful day ahead,
Josefine, Customer Care Team, SAMSÃE SAMSÃE
Thanks so much for the great customerâŠ
Thanks so much for the great customer service! Lovely brand and people in store and online!
2025幎5æ5æ¥
èªçºçãªã¬ãã¥ãŒ
SAMSÃE SAMSÃE ããã®åç
Dear Math
Thank you very much for taking the time to give us your kind review. We're really glad to hear you had a positive experience with our team both in-store and online. We value your feedback and look forward to assisting you again in the future.
Wishing you a wonderful day ahead,
Josefine, Customer Care Team, SAMSÃE SAMSÃE
Jag och partnern bestÀllde vars enâŠ
Jag och partnern bestÀllde vars en kappa för en månad sedan hos SamsÞe Samsoe dÀr bådas kappor nu har trasiga fickor och knappar som lossnar. Kapporna Àr out of stock överallt i berörda storlekar pga reapriser, annars hade vi returnerat och bestÀllt nya om det hÀr gÀller otur och dåliga exemplar. Kundservice erbjuder sig att betala skrÀddarkostnaden men vÀgrar att kompenserar mer Àn så för kappor som Àr helt nya, med usel kvalitet. Men vi erbjuds 20% rabatt på nÀstkommande order! Det kommer fortsÀttningsvis inte bli fler köp hos detta företag.
2025幎2æ4æ¥
èªçºçãªã¬ãã¥ãŒ
SAMSÃE SAMSÃE ããã®åç
KÊre Johanna
Tak for at give dig tid til at dele din feedback med os.
Vi er kede af at hÞre, at du ikke har vÊret tilfreds med vores service. Vores Þnske er altid at finde den bedst mulige lÞsning, og når vi tilbyder en reparation, er det med tanke på en mere bÊredygtig tilgang. Dog har vi ligledes tilbudt at du kunne returnere varen for en refundering, såfremt en skrÊdderlÞsning ikke er den rigtige for dig. Vi har samtidig tilbudt en voucher som en ekstra beklagelse for ulejligheden.
Vi lytter meget gerne, hvis du har yderligere forslag til, hvordan vi kunne have gjort det bedre.
Du Þnskes en rigtig dejlig weekend,
Josefine, Customer Care Team, SAMSÃE SAMSÃE.
Didn't get my order and the customer service didn't really care to be honest
I purchased a pair of trousers on their website on January, 3rd. The website said the delivery would take 4-6 days. It's January, 16th and I haven't received anything yet. When I contacted the customer service (getting increasingly angry by the lack of information and support) and complained that nobody had been able to locate my parcel, the manager advised me to "change my tone". Seriously? That's how you deal with the issues that are your fault? No apologies, no attempts to compensate the wait and the time I spent arguing with the DHL and the Hungarian Post. As if it was my fault. I have every right to be dissatisfied.
That's the first time I received such a reply. Utterly disappointed. Lost me as a customer
2025幎1æ16æ¥
èªçºçãªã¬ãã¥ãŒ
SAMSÃE SAMSÃE ããã®åç
Dear Lullia
Thank you for taking the time to share your feedback with us.
As mentioned in our mail correspondance with you, we are truly sorry for the issues with the delvery of your order.
Although we always strive to deliver orders on time, delays with parcels can occasionally happen in transit during peak periods when our carriers are experiencing a high volume of shipments. For that reason, our delivery times are provided as estimates. If you experience issues with a deliveryâwhether due to delays or problems with the delivery detailsâour customer care team does their best to provide updates and assist by coordinating with the carrier. Please rest assured that our ultimate goal is to ensure your parcel reaches you.
We completely understand how frustrating it can be when you donât receive an order you were looking forward to. We welcome your feedback and kindly ask for all communication to remain respectful.
If thereâs anything you feel we could have done differently in this case, we will encourage you to reach out to us again at customercare@samsoe.com.
Wishing you a wonderful day,
Josefine, Customer Care Team, SAMSÃE SAMSÃE.
Sofie og Sofie fra SamsÞe iâŠ
Sofie og Sofie fra SamsÞe i Lyngbycenteret yder en fantastisk god service. Vi havde fået en strik med en fejl i, den blev straks byttet til en ny. Tak.
2024幎12æ30æ¥
èªçºçãªã¬ãã¥ãŒ
SAMSÃE SAMSÃE ããã®åç
KÊre Sandie
Tusind tak for din fine feedback! Det glÊder os at hÞre, at du har haft en god oplevelse hos Sofie og Sofie i Lyngby. Vi sÊtter stor pris på, at du tog dig tid til at dele din oplevelse.
Haâ en skÞn dag,
Josefine, Customer Care Team, SAMSÃE SAMSÃE
Har kun små stÞrrelser hÊngende fremme.
Havde en spÞjs oplevelse i går i SamsÞe SamsÞe i lyngby storcenter.
Jeg ledte efter et par nye sorte bukser og vidste at jeg måske skulle have large, da medium strammede lidt for meget. Dog var der ingen bukser i butikken stÞrre end medium. Jeg spurgte ekspedienten om hun havde en str. L. Hun hentede dem hurtigt til mig. Bagefter spurgte jeg lidt undrende⊠hvorfor hÊnger de ikke fremme i butikken sammen med andre strÞrre stÞrrelser? Svaret var at hendes chef vil ikke have de stÞrre stÞrrelser hÊngende fremme. Så medium er den stÞrste str. i butikken.
Jeg er tilfreds med de bukser jeg kÞbte, men det virker nÊrmest som diskrimination, hvis man vÊlger kun at have visse stÞrrelser hÊngende fremme.
Pigen i butikken forstod godt min forargelse, dog fik jeg ikke rigtig tilbudt nogen hjÊlp fÞr end jeg selv spurgte. Og heller ingen forklaring på hvorfor man vÊlger visse stÞrrelser fra.
Til en anden gang vÊlger jeg butikken fra med den politik.
2024幎12æ20æ¥
èªçºçãªã¬ãã¥ãŒ
SAMSÃE SAMSÃE ããã®åç
KÊre Grete
Tak fordi du tog dig tid til at dele din oplevelse med os.
Vi er glade for at hÞre, at du er tilfreds med dine nye bukser, men vi beklager oprigtigt den forvirring, der opstod i forbindelse med udvalget af stÞrrelser i butikken. I vores stÞrre butikker hÊnger alle stÞrrelser som oftest fremme, men i mindre butikker kan pladsbegrÊnsninger desvÊrre betyde, at vi kun udstiller de mest efterspurgte stÞrrelser. Vores personale hjÊlper dog altid gerne med at finde andre stÞrrelser, som i dit tilfÊlde. Vi beklager dybt, hvis dette ikke blev kommunikeret tydeligt til dig.
Vi sÊtter en Êre i at inkludere alle vores kunder og sikre, at de kan nyde vores styles. Derfor tager vi din feedback alvorligt og vil bruge den til at forbedre vores service.
Vi håber, du vil besÞge os igen i fremtiden, og Þnsker dig en rigtig god dag.
Josefine, Customer Care Team, SAMSÃE SAMSÃE
Skuffende kvalitet og kundeservice
Jeg kÞbte for nyligt en trÞje i SamsÞe SamsÞes butik og havde forventninger til bÃ¥de kvalitet og holdbarhed. DesvÊrre viste trÞjen tydelige tegn pÃ¥ slid efter kun to vaske, selvom jeg fulgte vaskeanvisningen. Stoffet blev hurtigt nulret, og trÞjen ser allerede slidt ud â som om den har vÊret brugt meget lÊngere tid.
Jeg besÞgte butikken for at få hjÊlp, men fik blot at vide, at "stoffet er sådan", og at jeg kunne prÞve at stryge den. Dette har desvÊrre ikke afhjulpet problemet. Jeg havde forventet bedre kvalitet og kundeservice fra et brand som SamsÞe SamsÞe, og er skuffet over, at jeg nu står med en trÞje, der ikke lever op til forventningerne.
2024幎10æ28æ¥
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SAMSÃE SAMSÃE ããã®åç
KÊre Anne-Christine
Tak for at dele din oplevelse med os.
Vi er oprigtigt kede af at hÞre, at du har oplevet problemer med din trÞje fra ENVII.
Som vi har snakket om i vores tidligere mailkorrespondance, er det op til personalet i den enkelte butik at håndtere reklamationer på en vare(r) kÞbt i vores fysiske butikker.
De har rådgivet dig til at prÞve denne lÞsning og som fortalt i mailen, er du mere end velkommen til at henvende dig i butikken igen, hvis denne lÞsning desvÊrre ikke hjalp.
Du er altid velkommen til at skrive til os på Customercare@samsoe.com eller ringe til os på +45 3528 5000, hvis der skulle vÊre andet vi kan hjÊlpe dig med.
Tak for din feedback, vi hÃ¥ber at se dig igen hos SAMSÃE SAMSÃE.
Julie, Customer Care Team, SAMSÃE SAMSÃE.
Disappointed by Quality and Lack of Support
I purchased the Falcon coat (11104, S, in black) from Samsoe Samsoeâs online store in November 2022, and while the coat's style and comfort were great, I was shocked by how quickly it deteriorated. After just two winters, the inner lining developed multiple holes, spread randomly across the entire coat. This makes it clear that the damage isnât caused by friction from bags or my clothingâitâs a quality issue.
I reached out to customer service, hoping for assistance or a resolution, but I was met with a dismissive response. Rather than acknowledging my issue or offering any help, they blamed "wear and tear" and flat out refused to address the problem. It's frustrating that a brand that markets itself on quality isnât willing to stand behind their products or offer any form of compensation or repair.
Iâve always expected better from Samsoe Samsoe, but this experience has really changed my perception. Sadly, I wonât be purchasing from them again and wouldnât recommend this brand based on how they treat customers when things go wrong.
2024幎10æ17æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Amber
Thank you for taking your time to give us your review.
Weâre always committed to provide high-quality products for our customers to enjoy for many years and we ensure that all claims are thoroughly reviewed in accordance with our terms and conditions.
We're of course really sorry if the decision about your claim, does not meet your expectations.
Should there be any further questions, please donât hesitate contacting us again, either on mail Customercare@samsoe.com or by phone 0045 3528 5000.
We hope to see you again at SAMSÃE SAMSÃE.
Wishing you a lovely day,
Julie, Customer Care Team, SAMSÃE SAMSÃE.
Great product initially
Great product initially. However, after 3 months of wear the product defected and was not able to be worn. I contacted Samsoe and no ownership, no explanation, replacement, or fix. For the price, bad experience...
They told me to take it up with the retailer that sold me the product, but it was them!! I did not have an order number, nor did they have my card details, but this was because it was purchased in person! Like I told them, but this seemed to satisfy them that there was nothing they could do.
2024幎8æ23æ¥
èªçºçãªã¬ãã¥ãŒ
SAMSÃE SAMSÃE ããã®åç
Dear Eacan
Thank you for your feedback.
Weâre sorry about the issue youâve experienced with one of our products.
As we informed you about in our previous mail correspondence, your purchase was made through one of our external retailers, which means we do not have the access to your specific information or payment details within SamsÞe SamsÞe's systems, to be able to handle your claim.
We therefore asked you to directly get in touch with the store/company where the item was purchased, for them to assist you further in finding a suitable resolution for your concern.
Iâm sorry to hear if you were not satisfied with this information.
Please get in touch with us again, either on mail Customercare@samsoe.com or phone 0045 3528 5000, if there is anything else, we can assist you with.
We hope to see you again at SAMSÃE SAMSÃE.
Have a wonderful day,
Julie, Customer Care Team, SAMSÃE SAMSÃE.
Lost package
The courier lost my package and Samsoe refunded my order eventually. Eventhough I was disappointed in the shipment which officially it is still Samsoeâs responsibility, the customerâs service has always been very reactive and friendly. They were fast in their replies and clear in the communications. Good team there!
2024幎8æ7æ¥
èªçºçãªã¬ãã¥ãŒ
SAMSÃE SAMSÃE ããã®åç
Dear Keung Li
Thank you so much for taking the time to give us your kind review.
Although you experienced issues with receiving your parcel, we're really happy to hear that you've had a good experience with our Customer Care Team.
We look forward seeing you again at SAMSÃE SAMSÃE.
I wish you a lovely day ahead,
Julie, Customer Care Team, SAMSÃE SAMSÃE
Leverans från Jönköping men retur till Danmark??
Köpte ett par blå shorts av mÀrket SamsÞ i Aalborg. Var så fantastiskt nöjd med dessa shorts att jag gick in på nÀtet och bestÀllde exakt samma shorts och i samma storlek men i beige. Fick hem dessa nya shorts men då var det annat material och helt annat passmått.
Då jag ville returnera dessa shorts visade det sig att trots att paketet var levererat från Jönköping så skulle returen gå till Danmark. Denna retur kostade mig 130 kr plus de 45 kr som SamsÞ tar för att ta emot paketet. Mycket dåligt och kommer inte att bestÀlla igen!
2024幎7æ24æ¥
èªçºçãªã¬ãã¥ãŒ
SAMSÃE SAMSÃE ããã®åç
KÊre Axel
Tak for at dele din oplevelse med os.
Jeg er ked af at hÞre, at du har vÊret nÞdsaget til at betale 130kr. for at sende din vare retur til os.
Som du er blevet informeret om via vores mailkorrespondance, tilbyder vi gratis returnering til vores kunder via et link på vores hjemmeside.
Det er selvfÞlgelig virkelig beklageligt, at dette er blevet overset.
Skulle der vÊre yderligere du Þnsker at tale med os om, må du meget gerne kontakte os igen enten via e-mail: Customercare@samsoe.com eller ringe til os på tlf. 0045 3528 5000.
Endnu engang beklager vi for hÊndelsen, og vi hÃ¥ber at se dig igen hos SAMSÃE SAMSÃE.
Du Þnskes en rigtig dejlig dag,
Julie, Customer Care Team, SAMSÃE SAMSÃE.
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