Go I've been a loyal customer for a while now, and every new launch brings me back. I genuinely look forward to what SamsÞe SamsÞe put out next. What keeps me coming back is the combination of clea... ãã£ãšèŠã
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Parfait, trÚs bonne expérience de la part du service client. TrÚs réactif , solutions trouvée rapidement. Je recommande
Köp inte klÀder frÃ¥n SamsÞe. Köpte en skjorta och det blev en stort hÃ¥l vid underarmen efter endast 6 mÃ¥nader med mÃ¥ttligt anvÀndande. Butiken dÀr jag köpte den kontaktade SamsÞe som vÀgrade att göra... ãã£ãšèŠã
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I have purchased a cardigan in store. It looked lovely and seemed high quality. After wearing it less than 5 times it has started pilling as cheap polyester (even though it's mostly wool and alpaca)... ãã£ãšèŠã
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An international fashion brand rooted in Scandinavian simplicity. At SamsÞe SamsÞe youâll find a wide selection of both womenâs fashion and menâs fashion, online and in stores. Collections transcend trends, drawing on Denmarkâs renowned design tradition to result in minimalist, affordable and accessible fashion clothes with a clear Nordic look. Our online fashion store collection includes all youâll need for the everyday and special occasions, from workwear and elevated everyday styles to shoes and accessories. We aim to give you the best in variety and quality in menâs style and womenâs fashion online.
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- 35 28 50 00
- customercare@samsoe.com
- samsoe.com
3.5
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Great experience
Thank you Bayan for helping me so clear, professional, friendly and efficient.
2024幎2æ2æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Fien
Thank you very much for taking the time to share your lovely feedback with us.
We are delighted to hear that our Customer Care team and particularly Bayan, has been helpful with your order and we have of course made sure to forward your kind words.
We are looking forward to see you again at SAMSÃE SAMSÃE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SAMSÃE SAMSÃE
Brug aldrig SamsÞe SamsÞe
Brug aldrig SamsÞe SamsÞe! Man kan ikke kontakte dem efter kÞbet. Så hvis man har noget at spÞrge om eller sige til dem, er der ingen mulighed.
Jeg kÞbte nogle ting, som jeg betalte for at få leveret til min adresse. Jeg undrede mig over, det tog så lÊnge at få det leveret. Da jeg så tjekkede med GLS, havde de leveret til en pakkeshop og der havde den ligget i flere dage uden jeg havde fået besked. Det var tilfÊldigt, jeg opdagede det. Og nu kan jeg ikke få pengene tilbage for den levering, der ikke fandt sted, fordi man ikke kan kontakte SamsÞe SamsÞe. FUP!
2024幎2æ9æ¥
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SAMSÃE SAMSÃE ããã®åç
KÊre Lisa
Tak for at give dig tid til at give os dit review.
Jeg beklager meget de udfordringer, du har haft med din seneste bestilling hos os. Jeg Þnsker at understrege, at vi ikke har modtaget nogen henvendelser fra dig indtil videre, hvilket har gjort det vanskeligt for os at hjÊlpe dig på den bedst mulige måde.
Jeg vil derfor gerne opfordre dig til at kontakte vores kundeserviceteam direkte, enten via telefon, e-mail eller kontaktformular, så vi kan lÞse eventuelle problemer og besvare de spÞrgsmål, du måtte have. Du finder vores kontaktoplysninger og åbningstider her: https://www.samsoe.com/da-DK/contact.html
Vi ser frem til at hÞre fra dig og Þnsker dig en dejlig dag,
Josefine
Customer Care Team SAMSÃE SAMSÃE
Poor quality
2024幎1æ27æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Stian
Thank you for taking the time to give us your review.
we are truly sorry to hear that you have been unsatisfied with your SAMSÃE SAMSÃE item, as the quality of our products is a top priority for us and our customers.
We therefore encourage you to reach out to our Customer Care team at customercare@samsoe.com with a short description and a photo of the issue, for our team to assist you further in finding a solution.
Wishing you a lovely day ahead,
Best,
Josefine, Customer Care Team SAMSÃE SAMSÃE
great clothes and service!
first found their clothes on a trip to amsterdam, their product line and customer service is great. look forward to the day they open a store here in the states.
2024幎1æ26æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Jonathan
Thank you very much for taking the time to give us your wonderful review.
We are thrilled to hear that you are enjoying our brand and we look forward to see you again at SAMSÃE SAMSÃE - maybe sooner than later in the States ð€
Wishing you a lovely day ahead,
Best,
Josefine, Customer Care Team,SAMSÃE SAMSÃE
The customer service was timely and soâŠ
The customer service was timely and so helpful.
Unfortunately, my parcel was missing and I tried my best to find it on my end. I was in contact with Bayan and he managed to resolve the issue by locating the parcel that was misplaced. I got the sense that he was willing to go the extra mile.
Reading previous reviews, I am happy to see that Bayan is recognised very well for his hard work.
2024幎1æ23æ¥
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The service is at the highest level
The service is at the highest level. Bayan helped me solve the payment problem and I was able to buy the jacket. The communication was not formal, but very sincere. This is very valuable. Thank you! The most pleasant impressions!
2024幎1æ16æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Julia
Thank you very much for taking the time to share your lovely feedback with us.
We are delighted to hear that our Customer Care team and particularly Bayan, has been helpful with your order and we have of course made sure to forward your kind words.
We are looking forward to see you again at SAMSÃE SAMSÃE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SAMSÃE SAMSÃE
Super customer service that help you toâŠ
Super customer service that help you to fins the intens youre looking for! Also the employees in store are super nice and helpful!
2024幎1æ17æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Charlotte,
Thank you very much for taking the time to share your lovely feedback with us.
We are delighted to hear that our Customer Care team and Store Assistants have been helpful.
We are looking forward to seeing you again at SAMSÃE SAMSÃE and wishing you a wonderful day ahead.
Best regards,
Josefine
Customer Care Team, SAMSÃE SAMSÃE
The best customer service
I had the best customer service experience! ððŒð
Bayan helped me to be able to track my package, communicate with the logistics company and provide them with the information I had failed to upload. Bayan was always attentive and there was a great flow of conversation.
Thank you very much for all your help, excellent work!!!
2024幎1æ17æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Josefina
Thank you very much for taking the time to share your lovely feedback with us.
We are delighted to hear that our Customer Care team, particularly Bayan, has been helpful with your order and have of course made sure to forward your kind words.
We are looking forward to see you again at SAMSÃE SAMSÃE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SAMSÃE SAMSÃE
I got really fast help and really good experience to contacting your custom service with Bayan.
I got really fast help and really good answers. Bayan for Customer care team helped me and searched that dress which i serchad for. That saved my weekend. Thank to Bayan, and samsoesamsoe to train your employees this good.
2024幎1æ12æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Emmi
Thank you very much for taking the time to share your lovely feedback with us.
We are delighted to hear that our Customer Care team, particularly Bayan, has been helpful with locating the right item for you. We have made sure to forward your kind words.
We are looking forward to see you again at SAMSÃE SAMSÃE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SAMSÃE SAMSÃE
More an a good experience with theâŠ
More an a good experience with the service offered of the samsoe team.
Iâm very grateful for your help and dedication.
Than you vey much!!
Anna
2024幎1æ12æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear MAYOL,
We sincerely appreciate you taking the time to share your wonderful feedback with us and we are happy to hear that our Customer Care team was able to assist you effectively.
We are looking forward to see you again at SAMSÃE SAMSÃE and wish you a fantastic day ahead.
Best regards,
Josefine
Customer Care Team, SAMSÃE SAMSÃE
Trying to solve an issue with theâŠ
Trying to solve an issue with the carrier - the customer service very helpful ðð»
2024幎1æ11æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Kristine
Thank you very much for taking the time to share your lovely feedback with us. We are delighted to hear that our Customer Care team has been helpful upon contact.
We are looking forward to see you again at SAMSÃE SAMSÃE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SAMSÃE SAMSÃE
SAMSÃE SAMSÃE ããã®åç
Dear Caroline
Thank you very much for taking the time to share your lovely feedback with us. We are delighted to hear that you enjoyed our service.
We are looking forward to see you again at SAMSÃE SAMSÃE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SAMSÃE SAMSÃE
5 STARS customer service
2023幎12æ12æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Lea
Thank you very much for taking the time to share your lovely feedback with us.
We are delighted to hear that our Customer Care team has been helpful upon contact.
We look forward to see you again at SAMSÃE SAMSÃE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SamsÞe SamsÞe
Great customer service!
2023幎12æ11æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Lianne
Thank you very much for taking the time to share your lovely feedback with us.
We are delighted to hear that our Customer Care team has been helpful upon contact.
We look forward to see you again at SAMSÃE SAMSÃE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SamsÞe SamsÞe
Fantastisches Customer Care Team!
Ich hatte eine ausstehende RÃŒckzahlung, da in Store mit einer Stornierung was schief gelaufen war. Das Customer Care Team hat mir schnell und freundlich geholfen und alle Schritte umgehend eingeleitet. Die RÃŒckzahlung war Minuten spÀter eingeleitet. ð
2023幎11æ30æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Anne-Sophie
Thank you very much for taking the time to share your lovely feedback with us.
We are delighted to hear that our Customer Care team has been helpful with the issues regarding your refund.
We look forward to see you again at SAMSÃE SAMSÃE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SamsÞe SamsÞe
Recently
Recently, I ordered the Sera coat online. I was very pleased with the coat and wanted to wear it, especially with the colder temperatures now. However, I discovered that the coat was unfortunately damaged on the side. I emailed the customer service with this problem, with attached some photos. They responded within 1 day and told me that I could return the coat and order a new one. What a great service! I would order here again definitely.
2023幎11æ27æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Sergine
Thank you very much for taking the time to share your valuable feedback with us.
We are delighted to hear that our Customer Care team has been helpful in finding a solution with your coat.
We look forward to see you again at SAMSÃE SAMSÃE and wishing you a wonderful day ahead,
Josefine
Customer Care Team, SamsÞe SamsÞe
10/10 Customer Service + Great Product
I ordered a jumper to be sent to me in the UK. The courier company website showed a problem with my delivery address and stated that it couldn't be delivered so I contacted Customer service at Samsoe for assistance. I was fortunate to have Cecilie look into the problem and she responded to me immediately with information that allowed the situation to be resolved. The issue was with the carrier, not Samsoe. I was offered a voucher for my next purchase which I've now used. I would like to make sure Cecilie gets recognition from the company as she's an absolute asset to the organisation. She's a star âïž. I will make future purchases with complete confidence knowing that I'm dealing with an ethical and responsible retailer. (and I love my purchases).
2023幎11æ23æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Jude
Thank you very much for taking the time to share your lovely feedback with us.
We are delighted to hear that our Customer Care team, particularly Cecilie, has been helpful with the issues regarding your delivery. We have made sure to forward your kind words.
We look forward to see you again at SAMSÃE SAMSÃE and we wish you a wonderful day ahead,
Josefine
Customer Care Team, SamsÞe SamsÞe
Cheapest piece of clothing I ever owned
I bought a sweater 145$ CAD. On the first wash I put a very gentle stain remover (that I normaly use on silk) on a small stain. Now after one wash the neck is all curly and where I put the stain remover all the color is gone. So now its a green sweater with a huge white stain. It is the cheapest piece of clothing I ever owned and a huge waste of money
2023幎10æ26æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Antoine
thank you for sharing your feedback with us.
It is indeed our mission to provide long lasting quality styles for our customers and I am therefore very sorry to hear that you have experienced issues with your sweater.
You are welcome to contact us directly on customercare@samsoe.com with some pictures of the issue, so we can help and assist you further in finding a solution.
We apologise for the inconvenience caused by this and wish you a lovely day,
Josefine
Customer Care Team, SamsÞe SamsÞe
Flot tÞj men dårlig kvalitet
Flot tÞj, men dårlig kvalitet ift. pris.
Har kÞbt et par jeans og kjole til henholdsvis 1000 kr og 600 kr (oprindelig pris 1200) - begge slidt efter at vÊre brugt et par gange og vasket efter anvisning. Syninger der er gået op og tegn på slitage.
2023幎10æ2æ¥
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SAMSÃE SAMSÃE ããã®åç
KÊre Minna
Tak for dit review og feedback.
Vi er utrolig kede af at hÞre at du har oplevet problemer med nogle af vores produkter, da vi altid strÊber efter hÞj kvalitet på vores styles som kan nydes i mange år frem.
Du er velkommen til at kontakte os på customercare@samsoe.com med et par billeder af det du beskriver, så vil vi kigge nÊrmere på hvordan vi kan hjÊlpe.
Vi beklager ulejligheden og Þnsker dig en dejlig dag,
Josefine
Customer Care Team, SamsÞe SamsÞe
Amazing shop
Amazing shop! I lost my jacket and they came with a solution to give me a voucher for a new jacket. Thanks so much.
2023幎10æ24æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Marcel
Thank you so much for taking the time to give us your lovely review.
We are happy to hear that our Customer Care team member was able to help resolving the issue with your jacket.
Thank you for sharing you experience and we look forward to see you again at SamsÞe SamsÞe.
Have a lovely day,
Josefine
Customer Care Team, SamsÞe SamsÞe
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