SAMSØE SAMSØE ロゎ
りェブサむトにアクセス

SAMSØE SAMSØE レビュヌ 231

•
TrustScore 5段階評䟡の3.5

3.5

衣料品店
レビュヌを曞くりェブサむトにアクセス
レビュヌを曞く

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

プラットホヌムの健党性を維持するため、圓瀟のプラットフォヌム䞊のすべおのレビュヌは、確認枈みか吊かにかかわらず、幎䞭無䌑で皌働する自動゜フトりェアによっお審査されおいたす。このテクノロゞヌは、本圓の経隓に基づいおいないレビュヌなど、ガむドラむンに違反するコンテンツを特定し、削陀するよう蚭蚈されおいたす。ただし、すべおを怜知できるわけではありたせんので、お気づきの点がございたしたら、どうぞお知らせください。詳现はこちら

レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Go I've been a loyal customer for a while now, and every new launch brings me back. I genuinely look forward to what SamsÞe SamsÞe put out next. What keeps me coming back is the combination of clea... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Parfait, trÚs bonne expérience de la part du service client. TrÚs réactif , solutions trouvée rapidement. Je recommande

5぀星のうち1の評䟡

Köp inte klÀder frÃ¥n SamsÞe. Köpte en skjorta och det blev en stort hÃ¥l vid underarmen efter endast 6 mÃ¥nader med mÃ¥ttligt anvÀndande. Butiken dÀr jag köpte den kontaktade SamsÞe som vÀgrade att göra... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

I have purchased a cardigan in store. It looked lovely and seemed high quality. After wearing it less than 5 times it has started pilling as cheap polyester (even though it's mostly wool and alpaca)... もっず芋る

䌁業が回答したした

䌁業情報

  1. 衣料品店
  2. ファッション アクセサリヌ店
  3. ランゞェリヌ専門店
  4. 玳士衣料店
  5. 婊人服店

圓該䌁業による蚘述

An international fashion brand rooted in Scandinavian simplicity. At SamsÞe SamsÞe you’ll find a wide selection of both women’s fashion and men’s fashion, online and in stores. Collections transcend trends, drawing on Denmark’s renowned design tradition to result in minimalist, affordable and accessible fashion clothes with a clear Nordic look. Our online fashion store collection includes all you’ll need for the everyday and special occasions, from workwear and elevated everyday styles to shoes and accessories. We aim to give you the best in variety and quality in men’s style and women’s fashion online.

連絡先

3.5

たあたあ

TrustScore 5段階評䟡の3.5

231件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 100に回答しおいたす

通垞1週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

The customer service experience has been amazing!

The customer service experience has been amazing. I have been dealing with a customer care agent called Cecelie and her prompt replies are admirable.

2023幎10月9日
自発的なレビュヌ
SAMSØE SAMSØE ロゎ

SAMSØE SAMSØE からの回答

Dear Mahmood

Thank you so much for taking the time to give us your lovely review.

We are happy to hear that our Customer Care team member was able to help resolving the issue with your order.

Thank you for sharing you experience and we look forward to see you again at SamsÞe SamsÞe.

Have a lovely day,

Josefine
Customer Care Team, SamsÞe SamsÞe

5぀星のうち1の評䟡

Nie wieder!

Passt auf wenn ihr auf dieser Seite bestellt, im Nachhinein habe ich so viele Àhnliche Geschichten gelesen, dass die Firma die RÃŒcksendung verweigert hat. Bei mir ist es sogar noch schlimmer, ich habe einen falschen Artikel erhalten und insgesamt 3 Artikel bestellt, nun möchten sie mir alle 3 verrechnen weil alle anscheinend nach ParfÃŒm riechen. So eine Frechheit! Das falsch gelieferte Produkt wurde anscheinend in Lettland produziert, die Firma impliziert aber darauf dass all ihre Produkte in dieser Lagerhalle in China produziert wurden. Wieso muss ich mich als Kunde mit so einem Blödsinn befassen, wenn etwas falsch passiert ist. Ich habe einen falschen Artikel erhalten und wie das passiert ist, ist mir egal. Das ist deren Angelegenheit. Diese Firma ist ein großes Unternehmen und verarschen ihre Kunden. Nie wieder, zudem werde ich mit diesem Fall zum Konsumentenschutz gehen!! Es gibt etwas was sich Widerrufsrecht nennt.

2023幎9月22日
自発的なレビュヌ
5぀星のうち5の評䟡

Quick response to a clothing design


Quick response to a clothing design question

2023幎8月30日
自発的なレビュヌ
SAMSØE SAMSØE ロゎ

SAMSØE SAMSØE からの回答

Dear Michael

Thank you very much for taking the time to give us your feedback - this really means a lot to us! We hope that we were able to help you find the perfect item and we look forward to see you again at SamsÞe SamsÞe.

Have a wonderful day ahead,

Josefine
Customer Care Team, SamsÞe SamsÞe

5぀星のうち1の評䟡

High price, poor quality

Bought a dress of 170 EUR, could only wear it once since the fabric totally frayed out and the lining ripped through. Customer service was not helpfull. On their website they claim to make clothes that can be valued for years to come, not true at all.

2023幎4月24日
自発的なレビュヌ
SAMSØE SAMSØE ロゎ

SAMSØE SAMSØE からの回答

Dear Marthe

We're sorry to hear about the issues you've faced with the dress. We appreciate your feedback and are disappointed to learn about your experience. However, upon reviewing our records, we couldn't find any inquiries from you in our customer service system regarding this matter.

We take the quality of our products seriously and want to ensure your satisfaction. We would greatly appreciate the opportunity to assist you further and find a suitable solution. Kindly reach out directly to our customer service team at customercare@samsoe.com with more details about your purchase, and we'll work together to address your concerns.

Please note that replies sent to our automated emails (such as order confirmations, newsletters etc.) is sent from a no-reply email address and will not be received by us.

We apologise for the inconvenience and look forward to hear from you.

Josefine
Customer Care Team
SamsÞe SamsÞe

5぀星のうち1の評䟡

Samsoe Samsoe hat die Ware an mich mit


Samsoe Samsoe hat die Ware an mich mit DHL gesendet, auf dem Retourenlabel stand der (billige) Versender GLS. Ich habe die Ware sorgfÀltig verpackt. Mit GLS habe ich bisher noch keine Erfahrung gemacht. Die Versandtasche kam mit nassem Inhalt an!!!! Samsoe Samsoe hat das Ganze dokumentiert und mich gefragt, ob die Ware wieder an meine Adresse gehen soll. Ich war entsetzt! Einen Transportschaden wurde erst bei GLS angzeigt, nachdem ich darum bat, aber GLS lehnte den Schaden ab und lieferte als Beweis ein nichtssagendes Foto der Versandtasche. Der Transportweg ist lang, was sagt ein Foto aus? So eine Versandtasche muss nicht sichtbar Àußerlich beschÀdigt sein, damit Wasser eindringen kann. Da genÃŒgt ein klitzekleines Loch. Aber es sieht wohl so aus, als ob ich auf dem Schaden sitzenbleiben werde.
Werde kÃŒnftig Paketinhalte vor dem Versenden ablichten und das Verschließen des Paketes auf Video aufzeichnen. So etwas ist mir in 20 Jahren Onlineshopping noch nie untergekommen! Ich habe Samsoe Samsoe um ein Foto der ausgepackten Ware und dem genauen Schaden gebeten und um die genaue Beschreibung des Geruchs der FlÃŒssigkeit. Mal schauen wie es weitergeht. Ich möchte die Ware nicht zurÃŒck, auch wenn ich sie offenbar bezahlen muss obwohl ich mich korrekt verhalten habe. Viel Lehrgeld!

2023幎8月18日
自発的なレビュヌ
5぀星のうち1の評䟡

I ordered an item which I paid €20 to


I ordered an item which I paid €20 to have delivered to my address. When it hadn’t arrived 12 days later-I contacted them by eMail. They forwarded a copy of the GLS Tracking Screen showing it delivered. I reverted saying I hadn’t received it and they suggested I check with my neighbours.
I checked with all 11 fellow neighbours -no result.
Next afternoon, I found it dropped off at my neighbour’s door -lying in the rain, with an inadequate address on it.
I eMailed Samson & Samson Customer Care again, attaching a copy of the ‘wrong’ address and a copy of the Invoice inside the package with my correct address asking them who was responsible?
They responded to the effect ‘nothing to do with them’


I am so angry, disappointed and can hardly believe how debonair and indifferent they are
.
NEVER again will I support such a shoddy Operation-SHAME on their supposed ‘Customer Care Team’ who don’t care at all.

2023幎8月2日
自発的なレビュヌ
SAMSØE SAMSØE ロゎ

SAMSØE SAMSØE からの回答

Dear Hanora

Thank you for taking your time to give us your feedback.

We sincerely apologize for the inconvenience you experienced with your recent order and for the miscommunication with our team, as we also expressed in our email correspondence with you. We understand how frustrating it must have been for your order not to arrive as expected.

After thoroughly reviewing your case, it is evident that there was an issue with the delivery of your order, for which we are genuinely sorry. While we make every effort to ensure the smooth delivery of each order, there are times when unforeseen issues can arise due to the high volume of shipments that we and our carriers handle daily. Despite these challenges, we take full responsibility for rectifying any mistakes that may occur.

We want to assure you that our team is fully committed to resolving such situations and assisting our valued and loyal customers. We are therefore glad that we were able to find a resolution on the issue in the meantime, which were also expressed in your last email to us.

If there is anything else we can do to assist you, please don't hesitate to reach out to us directly via email. We hope to have the opportunity to see you again at SamsÞe SamsÞe and provide you with a better delivery experience.

Wishing you a wonderful day,

Josefine
Customer Care Team
SamsÞe SamsÞe

5぀星のうち5の評䟡

SamsÞ fÃ¥r man god service hos og


SamsÞ fÃ¥r man god service hos og varerne er i topkvalitet🀗

2023幎7月12日
自発的なレビュヌ
SAMSØE SAMSØE ロゎ

SAMSØE SAMSØE からの回答

KÊre Merete

Tusind tak for din fine anmeldelse🌞

Vi er glade for at hÞre at du har nydt at handle hos os og vi glÊder os til at se dig igen hos SamsÞe SamsÞe.

Med Þnske om en fantastisk dag.

Josefine
Customer Care Team, SamsÞe SamsÞe

5぀星のうち5の評䟡

kanon service

Jeg har haft fornÞjelsen at vÊre kunde i SamsÞe SamsÞe’s butikker i en lÊngere periode, og det er en stor fornÞjelse at opleve den altid gode service! Det er rart, at de prioriterer os som kunder. Tak for det!

2023幎6月29日
自発的なレビュヌ
SAMSØE SAMSØE ロゎ

SAMSØE SAMSØE からの回答

KÊre Tom

Tusind tak for din fine anmeldelse. Det glÊder os meget at hÞre at du nyder at handle hos os og vi glÊder os til at se dig igen hos SamsÞe SamsÞe.

Tak fordi du ville dele din oplevelse med os her pÃ¥ Trustpilot og ha' en skÞn dag 🌞

Josefine
Customer Care Team, SamsÞe SamsÞe

5぀星のうち5の評䟡

Virkelig god service hos SamsÞe

Virkelig god service hos SamsÞe. Er meget tilfreds med mit kÞb! Er positivt overrasket over kvaliteten af tÞjet. Alt i alt virkelig tilfreds.

2023幎6月28日
自発的なレビュヌ
SAMSØE SAMSØE ロゎ

SAMSØE SAMSØE からの回答

KÊre Simone

Tusind tak for din fine anmeldelse. Det glÊder os meget at du har nydt din oplevelse ved at handle hos os og vi glÊder os til at se dig igen hos SamsÞe SamsÞe.

Tak fordi du ville dele din oplevelse med os her pÃ¥ Trustpilot og ha' en skÞn dag 🌞

Josefine
Customer Care Team, SamsÞe SamsÞe

5぀星のうち5の評䟡

I had some issues with a delivery of my


I had some issues with a delivery of my order but the customer service team was extremely helpful and sorted everything out with the carrier. They’ve always been so helpful when I’ve had questions regarding my orders. Excellent products and excellent service!

2023幎6月1日
自発的なレビュヌ
SAMSØE SAMSØE ロゎ

SAMSØE SAMSØE からの回答

Dear Cecilie

Thank you so much for taking the time to give us your feedback - this really means a lot to us! We are always happy to help and look forward to see you again at SamsÞe SamsÞe.

Wishing you a wonderful day 🌞

Josefine
Customer Care Team, SamsÞe SamsÞe

5぀星のうち5の評䟡

very kind support

very kind support; fast delivery

2023幎5月26日
自発的なレビュヌ
SAMSØE SAMSØE ロゎ

SAMSØE SAMSØE からの回答

Dear Claudia

Thank you very much for your kind review - we truly appreciate it and we are always happy to help.

We look forward to see you again at SamsÞe SamsÞe and wish you a lovely day.

Josefine
Customer Care Team, SamsÞe SamsÞe

5぀星のうち1の評䟡

SamsÞe SamsÞe net

Jeg kÞbte, på min blå mandag en SamsÞe SamsÞe net. Og den er allerede i stykker. Han give 300 danske kr for den men det er den slet ikke vÊre. Det er jeg godt nok trÊt af. For 300kr til en SamsÞe SamsÞe net, så skal det også kunne holde til noget.

2023幎5月8日
自発的なレビュヌ
SAMSØE SAMSØE ロゎ

SAMSØE SAMSØE からの回答

KÊre Oliver

Tak for din anmeldelse og stort tillykke med din konfirmation.

Vi er kede af at hÞre at du har haft problemer med dit nye net og vi er helt enige i, at det ikke er meningen at det skal gå i stykker så hurtigt.

Du må derfor gerne kontakte os direkte på customercare@samsoe.com, så vi kan kigge nÊrmere på din reklamation og finde en god lÞsning til dig.

Vi beklager ulejligheden og ser frem til at hÞre fra dig.

Josefine
Customer Care Team, SamsÞe SamsÞe

5぀星のうち1の評䟡

Customer service sadly lacking.

As per other customers' experiences below, S&S sent out a parcel to the wrong address. I am at 196 and it went to 19. They asked me to go to the "neighbour" to see if my parcel was there - but it was a mile away - hardly a neighbour! And it was a commercial office and never open. I visited no 19 twice to no avail. I called the organisation that had space there but they said they don't have the parcel. I was in touch with S & S customer care several times to update them but they said they would give me a refund after a Parcelforce investigation. They then asked me to sign a disclaimer to say I hadn't got the item - which I thought was really rude given this was not my fault. I felt that the whole customer service experience was lacking unfortunately - with the onus on me to find the parcel.
Update: I now have my refund.

2023幎5月25日
自発的なレビュヌ
SAMSØE SAMSØE ロゎ

SAMSØE SAMSØE からの回答

Dear Liz

Thank you for taking the time to share your feedback. We first and foremost apologize for any inconvenience you have experienced regarding the delivery of your order and we understand the frustration caused by the misdelivery.

Upon reviewing your case, we can confidently say that a reply was sent to you by email the next day after we were contacted by you(Thursday), where our Customer Care team was actively assisting you on trying to locate your order. Furthermore, we made sure to send you updates during the week, including information on how to proceed with the situation to find the best possible solution for you.

Our standard procedure requires us to follow up with the courier service and conduct a thorough investigation which can be up to 10 days. This is to ensure that we give the courier service a chance to locate your parcel and hopefully to redeliver it, before we proceed to mark the parcel as lost. For the courier service to do so, a Solemn Declaration signature is required, which was carefully explained in our previous email to you.

However, recognizing the circumstances and the impact on your experience, we decided to expedite the process and issue a refund to you, before the completion of the investigation, as we informed you by email yesterday. This is not our usual practice, but we wanted to ensure that you received the best possible service in light of the situation.

Which was also informed in our email correspondence, a standard investigation period with the carrier in UK is normally 10 business days; however, we find it reasonable that we were able to reach a resolution and issuing a refund within 5 business days from the day you initially contacted our Customer Care team.

If there is anything else we can do to assist you further, please do not hesitate to reach out to us directly. We hope that you will continue to enjoy our brand and hoping to see you again for a better experience.

Wishing you a lovely day,

Josefine
Customer Care Team, SamsÞe SamsÞe

5぀星のうち4の評䟡

Dejligt med personale der er


Dejligt med personale der er behjÊlpelige. Fik i dag hjÊlp af en sÞd ung pige i jeres butik i Frederiksberg Centeret, med at finde mig nye bukser. Hun lÞb flere gange med et smil på lÊben, efter forskellige stÞrrelse og modeller så jeg ikke selv skulle ud at prÞverummet.

2023幎5月11日
自発的なレビュヌ
SAMSØE SAMSØE ロゎ

SAMSØE SAMSØE からの回答

KÊre Ann

Tusind tak fordi du tog dig tid til at give os din fine anmeldelse.

Vi er glade for at hÞre, at du har nydt at handle hos os og at vores sÞde personale i butikken har assisteret med at finde det helt rigtige par bukser. Vi sÞrger selvfÞlgelig for at dele din feedback med personalet i butikken.

Tak fordi du deler din oplevelse og vi glÊder os til at se dig igen hos SamsÞe SamsÞe.

Ha en dejlig dag,

Josefine
Customer Care Team, SamsÞe SamsÞe

5぀星のうち5の評䟡

Sikke en fantastisk oplevelse

Sikke en oplevelse

I dag 4/5 har jeg vÊret forbi jeres butik på Frederiksberg

Sikke en god betjening og service.
Kristian var åben og imÞdekommende.

Han sagde hej så snart jeg kom ind og hjalp mig med at finde det rette produkt jeg fiskede efter.
Jeg var i tvivl om stÞrrelsen til min kÊreste, men han vÊlger så at tage tÞjet på, så jeg kunne få lov til at vurdere stÞrrelsen.

Hvis man kunne give 6 stjerner havde jeg gjort

Han skal have en klap på skuldrene for sådan en fint service.

Hilsen
Anahita

2023幎5月4日
自発的なレビュヌ
SAMSØE SAMSØE ロゎ

SAMSØE SAMSØE からの回答

KÊre Anahita

Tusind tak fordi du tog dig tid til at give os din fantastiske anmeldelse🀩

Vi er virkelig glade for at hÞre, at du har nydt at handle i vores butik, og at personalet kunne assistere og hjÊlpe med at finde den helt rigtige vare. Vi har selvfÞlgelig sÞrget for at give din feedback videre til personalet i butikken.

Tak fordi du deler din oplevelse med os og vi glÊder os til at se dig igen hos SamsÞe SamsÞe.

Ha en dejlig dag,

Josefine
Customer Care Team, SamsÞe SamsÞe

5぀星のうち5の評䟡

Very positive customer service


Very positive customer service experience with Cecilie when a return/ refund was later than expected. Clear and friendly communication and follow up.
Quality and price of product i bought meets expectations. Happy with the overall experience i had with the brand and webshop of Samsoe Samsoe

2023幎3月23日
自発的なレビュヌ
SAMSØE SAMSØE ロゎ

SAMSØE SAMSØE からの回答

Dear Jeanine

Thank you so much for taking the time to give us your amazing review.

We are truly happy to hear that you are enjoying our products and shopping with us. We will make sure to pass your feedback to our customer care team member.

Thank you for sharing your experience and we look forward to see you again at samsoe.com.

Have a lovely day,

Josefine
Customer Care Team, SamsÞe SamsÞe

5぀星のうち1の評䟡

I really want to love that brand
 but

I really want to love that brand. I love their design and have been buying consistently and I have been a loyal customer.
I take really good care of every item I buy from that brand (I mean they are not cheap ! So you gentle wash, and care) but every time I have been disappointed.
My majan shirts seams starts to break and cause holes
My Milly shirt seams have loosen and the fabric end looks like an old rag now :(
And my last buy, the ANOUR wool sweater has a whole between the seam of the sleeve and the arm.
Overall the seams do not hold! That’s for me a prove of bad quality clothing and should not happen for such pricey items
 :(

2023幎3月14日
自発的なレビュヌ

Trustpilot ゚クスペリ゚ンス

Trsutpilot のレビュヌは誰でも曞くこずができたす。レビュヌを曞いた人には自分の曞いたレビュヌをい぀でも線集したり削陀したりする暩限があり、それらのレビュヌはアカりントがアクティブである限り衚瀺されたす。

䌁業は、自動招埅を介しおレビュヌを䟝頌するこずができたす。この方法で埗られたレビュヌは、本物の経隓に基づいたものであり、確認枈みのラベルが付䞎されたす。

他の皮類のレビュヌに぀いおの詳现はこちらをご䞀読ください。

プラットフォヌム保護のため、専門チヌムず高床なテクノロゞヌを駆䜿しおいたす。停レビュヌずの闘いに぀いおの詳现はこちらをご䞀読ください。

Trustpilot におけるレビュヌ プロセスの詳现に぀いおはこちらをご芧ください。

よいレビュヌを曞くための8぀のヒントをご芧ください。

確認を行うこずで、Trustpilot に投皿されるレビュヌが [LINK-BEGIN-PEOPLE]実圚の人物[LINK-END-PEOPLE] によっお曞かれたものであるこずの保蚌に぀ながりたす。

レビュヌに察しおむンセンティブを提䟛したり、遞択的にレビュヌを䟝頌したりするこずは、TrustScore にバむアスを生む可胜性がありたす。これは 圓瀟のガむドラむンに反したす。

詳现情報