Go I've been a loyal customer for a while now, and every new launch brings me back. I genuinely look forward to what SamsÞe SamsÞe put out next. What keeps me coming back is the combination of clea... ãã£ãšèŠã
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Parfait, trÚs bonne expérience de la part du service client. TrÚs réactif , solutions trouvée rapidement. Je recommande
Köp inte klÀder frÃ¥n SamsÞe. Köpte en skjorta och det blev en stort hÃ¥l vid underarmen efter endast 6 mÃ¥nader med mÃ¥ttligt anvÀndande. Butiken dÀr jag köpte den kontaktade SamsÞe som vÀgrade att göra... ãã£ãšèŠã
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I have purchased a cardigan in store. It looked lovely and seemed high quality. After wearing it less than 5 times it has started pilling as cheap polyester (even though it's mostly wool and alpaca)... ãã£ãšèŠã
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An international fashion brand rooted in Scandinavian simplicity. At SamsÞe SamsÞe youâll find a wide selection of both womenâs fashion and menâs fashion, online and in stores. Collections transcend trends, drawing on Denmarkâs renowned design tradition to result in minimalist, affordable and accessible fashion clothes with a clear Nordic look. Our online fashion store collection includes all youâll need for the everyday and special occasions, from workwear and elevated everyday styles to shoes and accessories. We aim to give you the best in variety and quality in menâs style and womenâs fashion online.
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- 35 28 50 00
- customercare@samsoe.com
- samsoe.com
3.5
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Very friendly customer care
Very friendly customer care. Lovely clothes.
It is always a pleasure to order. Even if there is a problem, this is solved immediately.
10 Stars :-)
2023幎2æ23æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Gabi
Thank you so much for taking the time to give us your wonderful reviewð€©
We are truly happy to hear that you are enjoying shopping with us, and that our customer care team is always ready to help with any concerns or issues.
Thank you for sharing you experience and we look forward to see you again at SamsÞe SamsÞe.
Have a lovely day,
Josefine
Customer Care Team, SamsÞe SamsÞe
SamsÞe samsÞe har nok dk dÃ¥rligsteâŠ
SamsÞe samsÞe har nok dk dÃ¥rligste hjemmeside og kundeservice. Sikke et cirkus. De lover at man kan bytte varen i lokal butik og evt fÃ¥ byttet varen til en anden str. ekspedienterne i butikker beklager sig over at deres kassesystem ikke virker og de har ret. Skulle have skjorten et nr mindre og den bestilte de i butikken, undrer mig sÃ¥ over at den aldrig kommer og gÃ¥r sÃ¥ i butikken. De taler med kundeservice og fÃ¥r at vide at ordrene er slettet i systemet, men at den snart er pÃ¥ vej. Da jeg sÃ¥ kommer hjem, bliver jeg ringet op af butikken at jeg skal komme tilbage og fÃ¥ pengene retur. Sikke et cirkus og dÞje. Prisen pÃ¥ samsÞeâs varer er ellers helt i top og det er servicen sÃ¥ ikke. Handler der aldrig igen.
2023幎2æ20æ¥
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SAMSÃE SAMSÃE ããã®åç
KÊre Jacob
Tak for din anmeldelse.
Vi er kede af at hÞre at du har den opfattelse af vores webshop og kundeservice, da vi altid strÊber efter netop det modsatte - at have en skÞn webshop med et stort udvalg, hurtig levering og gode priser, som du selv nÊvner.
Ligeledes sidder vores Customer Care team klar til at kunne hjÊlpe hver dag med spÞrgsmål og problemstillinger, og som i dit tilfÊlde, hvor vi sÞrgede for at finde en lÞsning samme dag vi blev gjort opmÊrksomme på problemet, så vi kunne spare dig for en ekstra tur i butikken. Netop denne service er vi stolte af at kunne give, og er ofte hvad andre af vores tilfredse kunder fremhÊver her på Trustpilot.
Det er helt korrekt at vi tilbyder den service til vores kunder, at man har mulighed for at returnere eller ombytte varer samt online ordrer i vores butikker. Ãnsker man en ombytning til en anden stÞrrelse der ikke er pÃ¥ lager i butikken, tilbyder vi ydermere at bestille den med levering hjem til dig - helt omkostningsfrit.
At der i dette tilfÊlde opstod en fejl i vores butiks system der desvÊrre resulterede i problemer med din forsendelse, er utrolig beklageligt og vi er kede af at det skulle gå udover dit kÞb, som vi også gav udtryk for over telefonen og i butikken.
Vi kan sagtens forstå at det kan fÞles både Êrgerligt og frustrerende at man alligevel ikke kan få den vare som man har glÊdet sig til, og det er heldigvis også sjÊldent at vi må skuffe vores kunder. Da vi ikke havde mulighed for at levere din vare, var den bedste lÞsning i dette tilfÊlde at sÞrge for at du fik dine penge refunderet med det samme, som vi blev enige om over telefonen i går. Vi hÞrer da meget gerne fra dig, hvis du mener at vi kunne have lÞst det på en anden måde.
Du er også altid velkommen til at kontakte os igen, hvis du skulle have yderligere spÞrgsmål.
Med Þnske om en dejlig dag,
Josefine
Customer Care Team, SamsÞe SamsÞe
Fantastic quality and customer service
First of all the quality of the products is excellent, so far I am delighted with every item I bought. Then their customer service is Service with a capital S!! My question on a minor price difference online and instore was settled immediately by Cecilie.
2023幎2æ7æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Karin
Thank you so much for the amazing 5-star review and kind words.
We are happy to hear that you are delighted with your items and the quality of these, which can be enjoyed for many many years from now! ð
We are always happy to help and look forward to see you again at SamsÞe SamsÞe.
Have a wonderful day,
Josefine
Customer Care Team, SamsÞe SamsÞe
Clothes that last almost a lifetime
Beautiful clothes which you can wear many years
2023幎1æ31æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Dammy
Thank you for leaving such wonderful feedback!
We are so happy to hear that you like our designs as much as we do and we are proud to provide you with clothes that can be enjoyed for many many years from now!
We look forward to see you again at samsoe.com and wish you an amazing day ð
Josefine
Customer Care Team, SamsÞe SamsÞe
SAMSÃE SAMSÃE ããã®åç
Dear Tami
Thank you very much for leaving your lovely review with us!
We are happy to hear that you enjoyed your experience shopping with us and we look forward to see you again at SamsÞe SamsÞe.
We wish you a wonderful day,
Josefine
Customer Care Team, SamsÞe SamsÞe
5 stjerner til Julie og resten afâŠ
5 stjerner til Julie og resten af kundeservice for ualmindelig god service og en ekstra ordinÊr god indsat for hjÊlpe mig med at finde en jakke jeg troede var udsolgt. Ville give 6 stjerner hvis det var muligt ð
2023幎2æ5æ¥
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SAMSÃE SAMSÃE ããã®åç
KÊre Mads
Tusind tak for at efterlade os de flotte 5(nÊsten 6) stjerner her pÃ¥ Trustpilot! ð€©
Det glÊder os meget at du ved at kontakte vores kundeservice, kunne finde den helt rigtige jakke og vi håber at du får glÊde af den i disse kolde måneder og mange år frem!
Vi sÞrger for at give din feedback videre og ser frem til at se dig igen hos SamsÞe SamsÞe.
Du Þnskes en rigtig dejlig dag,
Josefine
Customer Care Team, SamsÞe SamsÞe
Super god service
Super god service, hurtig svar på mail.
Fantastisk produkt i god kvalitet blev leveret indenfor 2 dÞgn
Bedste anbefalinger herfra ð
2023幎1æ23æ¥
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SAMSÃE SAMSÃE ããã®åç
KÊre Ulla
Tusind tak for de fine 5 stjerner og ord ð€©
det varmer utrolig meget at hÞre at du har haft sådan en positiv oplevelse med både vores kvalitet af produkter og service. Tak fordi du ville dele din oplevelse med os her på Trustpilot.
Vi glÊder os til at se dig igen hos SamsÞe SamsÞe og Þnsker dig en dejlig dag.
Josefine
Customer Care Team, SamsÞe SamsÞe
Great quality clothes that last foreverâŠ
Great quality clothes that last forever with modern and simple design.
Amazing customer service!
2023幎1æ17æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Anastasia
Thank you for leaving such wonderful feedback!
We are so happy to hear that you like our design and quality as much as we do and we are proud to provide you with clothes that can be enjoyed for many many years from now!
We look forward to see you again at samsoe.com and wish you an amazing day ð
Josefine
Customer Care Team, SamsÞe SamsÞe
They are SUPER !!!
With my order I forgot to add the extra 10% as a new client. By sending the voucher they refund the amount.
They are super and helpfull.
Certainly FIVE w-stars (even more)
Hilde Castro
BELGIUM
2023幎1æ9æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Hilde
Thank you so much for taking the time to give us your lovely review!
We are always happy to help and hope to see you again soon at SamsÞe SamsÞe.
We wish you an amazing day,
Josefine
Customer Care Team, SamsÞe SamsÞe
Thnx for helping out!
I had a question about an item that I saw online, that was styled on a model. They told me exactly what it was, and where I could get it. Even though it wasnât available at Samsoe. Great job helping people out!
Only thing that could be better, not having to print out return forms. Who has printers these dayâs? ð
2022幎12æ27æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Katelijn
Thank you very much for taking the time to give us your kind review - this is really appreciated! We are happy to hear that our Customer Care team could help and find what you where looking for.
Furthermore, we hope that we will be able to provide a better return solution for your country in the nearest future, as we already have for other countries.
We hope to see you again soon at SamsÞe SamsÞe and wish you a wonderful day.
Josefine
Customer Care Team, SamsÞe SamsÞe
The customer service was very helpfulâŠ
The customer service was very helpful when I was trying to get ahold of a coat. They managed to find it and sent it to the closest store.
2022幎12æ21æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Robert
Thank you very much for taking the time to give us your lovely review. We are so happy to hear that you got just the right coat that you wanted ð
We look forward to see you again at SamsÞe SamsÞe and wish you an amazing day.
Josefine
Customer Care Team, SamsÞe SamsÞe
Great products and amazing staff!
2022幎12æ27æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Max
Thank you very much for taking the time to give us your kind feedback. We are so happy to hear that you like our products and have had a good experience with our staff.
We hope to see you again at SamsÞe SamsÞe and wish you a lovely day.
Josefine
Customer Care Team, SamsÞe SamsÞe
Iâve ordered a shirt for my son
Iâve ordered a shirt for my son. Unfortunately was the package empty when it arrived to my service point. I contacted Kristoffer at custom service. He was so helpful and everything went so fast and smooth: my refund and my new order on the shirt. This time the shirt arrived safely and my sons Christmasgift.
2022幎12æ4æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Ingrid
Thank you so much for taking the time to give us your lovely review - this is really appreciated!
We are very happy to hear that we were able to help you with a quick solution and that you got the Christmas present just in time for your son. We will make sure to pass the feedback to our Customer Care agent Kristoffer.
We look forward to see you again at SamsÞe SamsÞe and wish you a wonderful day.
Josefine
Customer Care Team, SamsÞe SamsÞe
A parcel went lost and samsoe wentâŠ
A parcel went lost and samsoe went above and beyond in their customer care to help out. Kristoffer was especially helpful. Thank you to all the team there. Great experience
2022幎12æ6æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Short
Thank you so much for taking the time to give us your amazing review - this is very appreciated and truly warms our hearts ð
We are happy that we were able to help find a good solution for you and we will of course make sure to hand over your kind feedback for our team member, Kristoffer.
We look forward to see you again at SamsÞe SamsÞe and wish you a lovely day.
Josefine
Customer Care Team, SamsÞe SamsÞe
God kundeservice.En rigtig god oplevelse at handle vedâŠ
En rigtig god oplevelse at handle ved SamsÞe SamsÞe. Super service, venlig og vejledende kundemedarbejder. Handler gerne hos jer igen.
2022幎12æ5æ¥
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SAMSÃE SAMSÃE ããã®åç
KÊre Claus
Tusind tak for din anmeldelse og fine ord, dem sÊtter vi virkelig stor pris på!
Vi er altid glade for at kunne hjÊlpe og vi glÊder os til at se dig igen hos SamsÞe SamsÞe.
Med Þnske om en fantastisk dag.
Josefine
Customer Care Team, SamsÞe SamsÞe
FÃ¥r alltid veldig god service hosâŠ
Får alltid veldig god service hos SamsÞe!
2022幎11æ30æ¥
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SAMSÃE SAMSÃE ããã®åç
KÊre Consumer
Tusind tak for din anmeldelse og fine ord, dem sÊtter vi virkelig stor pris på!
Vi er altid glade for at kunne hjÊlpe og vi glÊder os til at se dig igen hos SamsÞe SamsÞe.
Med Þnske om en fantastisk dag.
Josefine
Customer Care Team, SamsÞe SamsÞe
Great Quality/Price
Bought a vest via a boutique in my country. On the SS website the vest was sold out in my size but I was able to find it at a concept store and directly bought it. So far Iâm not regretting it! Very pleased with the quality/price.
2022幎12æ1æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Aaron
Thank you very much for taking the time to give us your feedback. We are so happy to hear that you got just the right item you wanted and are enjoying our quality and prices ð
We hope to see you again soon at SamsÞe SamsÞe and wish you a lovely day.
Josefine
Customer Care Team, SamsÞe SamsÞe
There was a problem with their deliveryâŠ
There was a problem with their delivery partner. Samsoe Samsoe helped me out and provided my great assistance! Great customer service!
2022幎11æ30æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Nath
Thank you very much for taking the time to share your wonderful review with us, we really appreciate it! ð
We are always happy to help, and hope to see you back soon at SamsÞe SamsÞe.
Have a wonderful day.
Josefine
Customer Care Team, SamsÞe SamsÞe
Excellent brand and service
Excellent brand. Excellent customer care!
2022幎11æ9æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Tim-Nicolas
Thank you very much for taking the time to share your lovely review with us, we really appreciate it!
We are always happy to help, and hope to see you back soon at SamsÞe SamsÞe.
Have a wonderful day.
Josefine
Customer Care Team, SamsÞe SamsÞe
There was a technical problem whichâŠ
There was a technical problem which lead to payment without confirmed order. Quick and kind response to my email, I received a refund and could redo the order in a successful way.
2022幎11æ9æ¥
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SAMSÃE SAMSÃE ããã®åç
Dear Rosalinde
Thank you very much for taking your time to share your kind feedback with us. We are happy to hear that we could solve this issue quickly and we hope that you will enjoy your new order ð
Have a lovely day,
Josefine
Customer Care Team, SamsÞe SamsÞe
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