Sandset レビュー 127

Sandset からの回答

2025年3月24日

Hello,

We’re truly sorry to hear that you’re disappointed with your order. We never want our customers to feel misled or unsatisfied, and we take feedback like yours very seriously. Our goal is to provide quality products and a smooth shopping experience, so it’s concerning to hear that we missed the mark for you.

Regarding our return policy, we do offer returns, and we’d love the chance to assist you. Please reach out to our support team at support@sandset.shop so we can work on a resolution together. Your experience matters to us, and we appreciate the opportunity to make things right.

Thank you for sharing your feedback—we’re always looking for ways to improve and hope to regain your trust.

Sandset からの回答

2025年3月24日

Hello,

We’re really sorry to hear that the dress didn’t meet your expectations. We completely understand your frustration—fit and quality are incredibly important, and you should feel confident and comfortable in what you wear.

Our goal is to offer a versatile dress that works for a range of body types. Your feedback about coverage and craftsmanship is invaluable, and we’ll be sharing it with our team as we continue improving our designs.

We’d love the chance to make this right for you. Please reach out to us at support@sandset.shop, and we’d be happy to discuss possible solutions. We truly appreciate your honesty and the opportunity to improve both our products and your experience.

Sandset からの回答

2025年3月22日

Hello,

We’re truly sorry to hear about your experience and completely understand your frustration. A delayed order can be incredibly disappointing, especially when expectations are set for a much shorter delivery time. This is not the level of service we strive to provide, and we sincerely regret any inconvenience this caused.

While shipping delays can sometimes occur due to factors beyond our control, we acknowledge that communication and resolution are just as important. We never want our customers to feel unheard, and we truly apologize if our responses didn’t provide the support you deserved.

We would love the opportunity to make this right. Please reach out to us at support@sandset.shop so we can find a solution that ensures your satisfaction. Your feedback is invaluable in helping us improve, and we appreciate you bringing this to our attention.

Sandset からの回答

2025年3月18日

Hello,

Thank you for sharing your feedback with us. We're glad to hear that the ordering and delivery process were smooth, but we're truly sorry to learn that the garment did not meet your expectations. We understand your concerns regarding the quality and fit, and we want to assure you that we take this seriously.

Regarding the garment’s construction, we aim to provide durable, high-quality pieces that will last. We will take your feedback into account as we continue to improve the quality and durability of our products.

As for the fit, we are continuously working to offer more inclusive sizing options to better accommodate a wide range of body types. Your input is invaluable in helping us make those adjustments.

We would love to find a way to make this right for you. Please reach out to our customer support team for assistance.

We genuinely appreciate your feedback as it helps us grow and improve. We hope to have the opportunity to serve you again in the future.

Sandset からの回答

2025年3月18日

Hello,

Thank you so much for your feedback! We're thrilled that you love the softness, ease, and fashion of our products. We understand your frustration with the advertisements, and we want to clarify that the matching top you’re looking for is available on our website. We apologize for any confusion caused by the promotion.

As for the prints, we’re excited to let you know that they will be released later this year! We truly appreciate your patience, and we’re confident that you’ll love the new designs when they’re available.

If you have any other questions or need assistance finding the top, please don’t hesitate to reach out. We’re here to help and make your shopping experience as smooth as possible.

Sandset からの回答

2025年3月4日

Hello,

We’re truly sorry to hear that the dress didn’t meet your expectations, and we completely understand your frustration. Our Infinity Dresses are designed to be versatile, but we recognize that some styles may require additional securing for the perfect fit.

We’d love to help you find a way to style the dress so that it stays secure and comfortable. If you’d be open to it, our team can provide styling tips to enhance the fit.

Regarding your return, while our policy is 30 days, we’d be happy to see what we can do to make this right for you. Please reach out to our support team so we can explore possible solutions together.

We appreciate your feedback, as it helps us improve our designs and customer experience. We truly value your support and would love the opportunity to turn this around for you.

Sandset からの回答

2025年3月4日

Hello,

Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you love your dress. Our goal is to provide stylish, comfortable, and versatile pieces that make our customers feel amazing, so knowing this was your experience means the world to us.

If you ever need styling tips or have any questions, we’re always happy to help. We truly appreciate your support and look forward to serving you again in the future!

Sandset からの回答

2025年2月26日

Hello,

Thank you so much for your wonderful feedback! We’re thrilled to hear that your granddaughter looks beautiful in her dress. We understand that finding the right way to wrap the dress can be a bit challenging, especially for different body types. We recommend checking out our wrapping guide or video tutorials, which may help you discover some flattering ways to style it.

We appreciate your support and hope your daughter enjoys her dress when you meet up in Cancun! If you need any further assistance or have more questions, feel free to reach out anytime.

We truly appreciate your recommendation and hope to serve you again soon!

Sandset からの回答

2025年2月20日

Hello there

Thank you for reaching out and sharing your concerns regarding your order. We sincerely apologize for the delay and any frustration caused. We understand how important it is to receive your items promptly, and we’re truly sorry for any inconvenience this has caused.

Please rest assured that we take your concerns seriously and are actively investigating the situation. We kindly ask that you email us again so we can look into this matter further and ensure a resolution. Your satisfaction is our top priority, and we’ll work to get this sorted as quickly as possible.

Thank you for your patience and understanding. We look forward to resolving this for you.

Sandset からの回答

2025年2月17日

Hello,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our customer service. We pride ourselves on fast and helpful responses, and we’re glad we could resolve your challenge with ease. Your kind words mean a lot to us!

We truly appreciate your recommendation and hope to serve you again soon. If you need any further assistance or have more questions, feel free to reach out anytime.

Thanks again for choosing us!

Sandset からの回答

2025年2月4日

Hello there,

Thank you for reaching out and sharing your concerns regarding your order. We sincerely apologize for the delay and any frustration caused. We understand how important it is to receive your items promptly, and we’re sorry for the lack of response to your previous emails.

Please rest assured that we take your concerns seriously and are actively investigating the situation. We kindly ask that you email us again so we can look into this matter further and ensure a resolution. Your satisfaction is our top priority, and we’ll work to get this sorted as quickly as possible.

Thank you for your patience and understanding. We look forward to resolving this for you.

Sandset からの回答

2025年1月27日

Hello,

Thank you so much for your wonderful feedback! We're thrilled to hear that you’re happy with your order and that the product is both functional and versatile for your travel wardrobe. We strive to offer products that can fit a variety of occasions, so we're glad it worked out so well for you.

If you need any further assistance or have more questions, feel free to reach out. We appreciate your support and hope to serve you again soon!

Sandset からの回答

2025年1月27日

Hello there,

Thank you for your feedback regarding your recent experience with us. We sincerely apologize for the confusion surrounding your order and the unexpected charges. We understand how frustrating it can be to receive an incorrect order and a subsequent invoice for something you did not purchase.

Please know that we take your concerns seriously and are actively investigating the issue. We would appreciate it if you could send us an email so we can look into this matter further and work to resolve it. Rest assured, we will prioritize getting this sorted for you as quickly as possible.

Thank you for your understanding, and we hope to hear from you soon.

Sandset からの回答

2025年1月24日

Thank you so much for your wonderful feedback! We’re thrilled to hear that you love the dress and find it fun and flattering to wear. It sounds like the perfect choice for your European cruise—what an exciting adventure! Wishing you an amazing trip filled with style and great memories. If you ever need anything, we’re here to help!

Sandset からの回答

2025年1月27日

Hello there,

Thank you for your feedback regarding your recent experience with us. We sincerely apologize for the inconvenience you've encountered in trying to return your items and receive a refund. We understand how frustrating this must be.

Please know that we take this seriously and are actively looking into your situation. If you could please send us an email with your order details, we will review it and work on resolving the matter for you as soon as possible.

Thank you for your understanding, and we hope to hear from you soon.

Sandset からの回答

2025年1月24日

Thank you for your feedback! We're thrilled to hear the dress fit well, shipping was quick, and your wife loves it. Your satisfaction means the world to us, and we truly appreciate your support!

Sandset からの回答

2025年1月24日

Thank you for sharing your experience! We're so glad to hear that the shipment was quick, the product met your expectations, and—most importantly—it got your wife's seal of approval! We truly appreciate your support and look forward to serving you again.