Good luck trying to return it exchange anything. The item I wanted to exchange wasn’t an option on their automated exchange setup. Emailed 3 times. If you need to exchange they wait for it to get bac... もっと見る
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Rating: ★★☆☆☆ (2/5) I was excited to try a swimsuit from Sanori, but my overall experience left me a bit disappointed. The shipping took about two weeks, which felt quite long. When it arrive... もっと見る
I ordered 5 different items in different sizes and none of them fit well. The bathing suits too lose and unattractive. I request a return and refund and they refuse the refund, only offer store credit... もっと見る
I've had an amazing experience with Sanori Swim which I found on Instagram. I've gotten 3 bikini sets from them and they all fit wonderful. Customer service is also amazing. I had to return one of t... もっと見る
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Just placed an order for the Green…
Just placed an order for the Green Firenze top and bottoms bikini last week and received in a very timely manner (shipped via USPS from Buffalo, NY to CA within 4 days).
The bikinis arrived in good condition. However, the items are marketed as “high quality” and “never fade gold hardware”. I find both of these claims to be doubtful. The hardware feels very light and cheap for something that sells for $80 per piece ($160 total for the set). Even with the 50% off sale it’s like $80+ per set.
I will say… I don’t know how long these will end up lasting. I obviously hope it will be awhile given the price point, but the fit is rather flattering. I’m 5’4 and 125 pounds. 34 C bust and 27 inch waist 34 inch hips. I got medium for top and bottom and it fits.
For 4 stars because Sanori is indeed not a scam, not -1 star for subpar material and hardware quality.
Great Customer Service
I received my first purchase from Sanori. A bikini top. I was disappointed because the material is of great quality however it was smaller than actual size. After reading the recent reviews, I was preparing for the worst but I am pleasantly surprised and impressed by their quick response and willing to send me an exchange of my choice. I will definitely be purchasing bikinis from them in the near future.
Buyer Beware - NO REFUNDS
Got swimsuit for my wife. Doesn't fit - not even close. One would think in today's day and age that returns, exchanges and refunds are easy. NOT here. They apparently have a NO REFUND policy. It would be nice if they advertise that instead of making you have to look for it. Now we are out $70 for a mere swimsuit top that we cannot even use.
The Firenze bikini is absolutely…
The Firenze bikini is absolutely stunning. SO HIGH QUALITY and gorgeous. I get compliments all of the time on it.
Poor customer service no refund policy
Did not accommodate a change request to the shipping method and mislead me to believe that items were already picked up when tracking showed that only the shipping label was created. The order arrived far too late, their return policy is store credit only, this applies to all items. I have the items in its original packaging unopened, why is it that I can't return these items for a refund.
I've had an amazing experience with customer service and the swimsuits are so nice.
I've had an amazing experience with Sanori Swim which I found on Instagram. I've gotten 3 bikini sets from them and they all fit wonderful. Customer service is also amazing. I had to return one of the swim suits because of sizing issues but I had emailed them ahead of time for an exchange. Once they received my return, the new suit was shipped out the next day. Great customer service, responsive and seamless.
No refunds, poor customer service
I ordered 5 different items in different sizes and none of them fit well. The bathing suits too lose and unattractive. I request a return and refund and they refuse the refund, only offer store credit. It has been a year, the inventory hasnt changed and they still refuse to give me a refund, they are forcing me to order something i dislike before the store credit expires! Like my money expires!
Another review for the worst customer…
Another review for the worst customer service ever! Poor workmanship on the bikini bottoms and their explanation for what “30 day returns” actually are = there are none. I wish I would have read the reviews first, as the quality of workmanship and material is cheap, cheap, cheap.
Worst company ever
Worst company ever! Their return policy isn’t clearly stated and I was only able to return for store credit. They initially tried to give me a credit of half my purchase price. When the bathing suit still didn’t fit (I’m a 34DD and ordered an XL. Looks like it was made for an A cup) they refused to accept my return and said that you can only return one time. What a scam! Do not deal with this company!!
I ordered a cut out bikini top
I ordered a cut out bikini top. I’m a 36DDD so I ordered the XL. It’s too big and is not at all adjustable. Returning it will be a hassle I can tell already. I have to fill out multiple things online can’t get a refund have to pick another item to exchange for or get a store credit. Ridiculous for a $58 swimsuit TOP.
Best material
This is the best swimsuit material I've ever tried. It's stretchy but very supportive. · I love their size-inclusivity and warm colors!
Best bathing suits ever
Amazing customer service, amazing quality bathing suits that fit like a glove & last forever!! Anna was so helpful and so sweet.
Too small but exchanged
I’m updating my review after Sanori reached out to me and helped make things right. They offered me a refund for my top, and exchanged the bottom for a larger size. I am much happier now and the L bottoms do fit me. Although please note the Zakynthos bottoms run very small since I normally wear a S or M, and I had to get an L.
I also still had to pay to ship the swimsuit back to them in order to receive the refund and exchange, which I’m not thrilled about. But the exchange process was easy.
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Original review:
The bottoms run incredibly small. I am 5'4" and 120lbs, and usually wear a small or medium swimsuit bottoms. I got the medium from Sanori (based on their sizing chart), and it’s waaaay too small. Also, the quality of both items is very low. I feel duped for sure. I'm not sure how they have so many positive reviews?
I'm in the process of trying to exchange it, but I'm required to pay for shipping, which is incredibly disappointing. I will never order from them again.
IMPOSSIBLE RETURNS
The swimsuits run so small. I am 5'-2" and weigh 118lb and the medium was so small. The return (exchange) process is so difficult. I've been waiting on a credit for my $200 worth of swimsuits. At this point I'm probably going to just dispute the charges with my credit card company.
Purchased through Instagram
Purchased through Instagram. Items arrived damaged. No response from customer service after returning the item over a week ago. Don’t shop with them.
Shein material with astronomical high…
Shein material with astronomical high price. No refund allowed, only return for credit so i can purchase another low quality item. Tragic
I ordered about two weeks ago and…
I ordered about two weeks ago and needed an exchange. Customer service was really nice and very helpful. I got my correct size and I really like it!
The best suit I have every purchased
I just bought the Kaula bikini a few days ago! It got here today and is literally the most beautiful bathing suit I have ever received. The fabric is so high quality and the fit is impeccable.
Love all my bikinis from sanori
Love all my bikinis from sanori. Had to figure out sizing but the exchange process has been very easy. Thank you so much for the great service!
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