I didn’t mind so much that my order took a while to arrive but what I do mind is the returns process. The item I ordered just didn’t suit me, I have no complaints of the quality that was fine. The... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Items received didn’t look like images on website. Took more than a month to arrive, no mention that there would be such a delay on website on purchase. Had to pay full shipping cost on return myself... もっと見る
企業が回答しました
Voor het eerste maal bestelde wij hier eerst proefmodellen van de scrubs en broeken, voor ons Medisch centrum. Hiervoor koos ik het contact via whatsapp te leggen. Wat een verademing hoe vlot en... もっと見る
企業が回答しました
Skulle bestille noe fra nettsida deres, og så ble kortet mitt avvist hele tiden. Tok kontakt med kundeservice som hjalp meg med å velge en annen betalingsmetode, selv om det ikke var mulig på nett... もっと見る
企業が回答しました
企業情報
scrub-supply.com について
当該企業による記述
About scrub-supply.com
We are the international supplier for colourful scrubs, lab coats, jackets and accessories such as facemasks, compression socks and scrub caps. With our worldwide free shipping, we will make it easy for you to order medical scrubs for your company. We are always there for you when you need new scrubs or accessories.
Our brandsIn our online scrub shop you can find medical scrubs from the popular brands Jaanuu, Koi, Life Threads, Treat in Style and our own simply-scrubs. All items are chosen for you to have the best quality, and fashionable scrubs available today.
連絡先
Provinicaleweg Zuid 91c, 6438 BC, Oirsbeek, オランダ
- +3120 899 9680
- info@scrub-supply.com
- scrub-supply.com
3.4
まあまあ
196件のレビュー
ネガティブなレビューの 93％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Beware. Backordered items and refund refusal
*update*
The customer service team sent me an email reply at past 9pm last night, then when I didn’t reply DURING THE NIGHT, they then edited their reply on here past 2am in the morning saying I had not responded.
Sorry I was busy sleeping and not dreaming about replying about my poor experience.
If this is the kind of company you want to hand your money to- take care.
Company is still simply unable to cancel or refund my delayed order.
Only some items are displayed as back order on the website, and not the ones I ordered. I have screen shots of this to prove it, so these are the real facts of the matter.
Apparently, the customer is supposed to keep track of the inconsistent notifications on what is or isn’t on backorder. It isn’t displayed on the ordering screen (convenient) but is when you pay and then in the follow up order confirmation when you have already paid (very convenient).
Looking at other reviews, it’s clear the company frequently has backorder issues and very long wait times on receiving items - so definitely don’t order if you need something within 14 days as I did.
I wish I’d have read the reviews on here first to save the hassle of the rude customer service as well!
Original review:
Some of the items in my order were apparently “on back order”. I need the rest of the items by a certain date (in time for an exam) and they have also refused to send the items that are in stock, separately.
So I have requested to cancel the entire order since I won’t receive anything for when I need it, and they are refusing saying it is not possible.
2025年11月4日
自発的なレビュー
scrub-supply.com からの回答
Hi Blair,
We are posting this final update for the public record. Your order has now been successfully cancelled and fully refunded.
It is disappointing to see your updated review, especially as you chose not to respond to our previous email which included screenshots that clearly showed the backorder status on your cart page before you completed the purchase.
To clarify the facts for other customers:
ON THE DELIVERY TIMELINE: Your claim that we could not deliver within 14 days is incorrect. Your order was on track for delivery tomorrow, which would have been 9 days from the order date. This is well within the timeframe, even for backordered items. As well as before the date you requested them to be delivered.
ON THE WEBSITE: Our technical team investigated your claim about the website display. They were not able to reproduce the issue you described. As noted, the backorder status was clearly shown on your cart page, which we provided to you in our previous in email with the screenshots and as you can see live online.
ON THE CANCELLATION: As we explained, once an order is processing, it cannot be stopped. Our team first tried to resolve your urgency by upgrading your shipping to EXPRESS at no extra cost. When that was not enough, we took the additional, exceptional step to intercept that EXPRESS package, reroute it, and issue your refund.
Your order has been cancelled and fully refunded as per your request. We trust this provides a final, satisfactory resolution.
Best regards,
Dave & Team scrub-supply.com
scrub-supply.com からの回答
Thank you so much, Bhumika!
We’re delighted to hear that you loved the quality and had a great experience with our customer service. Your kind words mean a lot to us — we truly appreciate you taking the time to share your feedback.
– Team scrub-supply.com
tarda menos temu
Por su culpa no pude dar un examen de ingreso ya que su pedido nunca me llego. casi 2 meses para un envío que según DHL el único registro que tienen es el que salió del vendedor nada mas son una cagada ni siquiera me quieren dar un reembolso asi que pronto procederé a tomar cargos legales
2025年9月8日
自発的なレビュー
scrub-supply.com からの回答
Gracias por tu mensaje, Buda.
Lamentamos sinceramente el retraso con tu pedido y entendemos perfectamente tu frustración. Hemos revisado nuevamente el envío y, según la última actualización del seguimiento, tu paquete ya fue procesado en el centro de distribución local en Argentina (ARBUEB), lo que significa que ya superó aduana y está próximo a ser entregado.
Queremos aclarar que, en los envíos estándar, los tiempos de entrega pueden variar dependiendo del proceso aduanero local, el cual está fuera de nuestro control y del de DHL. Esta información está claramente indicada en nuestra página de envíos y también en el seguimiento.
Sabemos que este tipo de demoras son muy molestas y lamentamos profundamente los inconvenientes que te haya causado. Para evitarlo en el futuro, ofrecemos también la opción de envío exprés, recomendada especialmente para países donde la liberación aduanal puede tardar más tiempo.
Seguiremos monitoreando tu envío hasta que lo recibas.
Dave & team scrub-supply.com
Pésimo servicio al cliente
Llevo esperando mi pedido más de 40 días, escribo constantemente y la respuesta es que ellos no saben nada, que eso es de la empresa de envíos, por lo no me dan ningún tipo de solución. Pésimo servicio.
2025年9月17日
自発的なレビュー
scrub-supply.com からの回答
Hola Bianca,
Lamentamos sinceramente la demora con tu pedido y entendemos tu frustración. Sin embargo, queremos aclarar que el envío no se ha perdido ni ha sido descuidado por nuestro equipo. Tal como te informamos por correo el 11 de septiembre, tu paquete se encuentra retenido en aduanas de Colombia, lo que significa que ya llegó al país de destino, pero está a la espera de ser liberado por las autoridades aduaneras locales.
Lamentablemente, durante este proceso no tenemos control ni posibilidad de acelerar la liberación, ya que depende exclusivamente de aduanas. Por esta razón, siempre ofrecemos también opciones de envío exprés, que gestionan la liberación directamente con aduanas y evitan este tipo de retrasos.
Nuestro equipo ha estado en contacto contigo en todo momento, brindando la información disponible según el rastreo oficial. Lamentamos mucho que la experiencia no haya sido la esperada y seguimos pendientes de cualquier actualización sobre la liberación de tu paquete.
Team scrub-supply.com
Well the quality is good
Well the quality is good. The delivery service is extremely bad I have two packages for which I am still waiting. Almost going to be a month. There are other websites with better shipping services.
2025年9月5日
自発的なレビュー
scrub-supply.com からの回答
Hi Neha,
Thank you for sharing your experience, and we’re truly sorry about the delivery delays. We’re seeing exceptionally high demand right now and, while we’re constantly increasing inventory, some popular items sell out before new stock arrives. We checked your order and—as noted at checkout—it includes backorder items. These should be delivered shortly.
If there’s anything we can do to help in the meantime (alternative items, split shipment, or general support), please email us at info@scrub-supply.com and we’ll take care of it.
Team scrub-supply.com
Amazing Customer Service
I was very impressed by the exceptional customer service! Very friendly and quick to respond. I will definitely purchase from them again.
2025年9月1日
自発的なレビュー
scrub-supply.com からの回答
Thank you so much, Jenny! We’re delighted to hear that you were impressed with our customer service. Our team is always here to make your experience smooth, friendly, and hassle-free. We truly appreciate your kind words and look forward to serving you again soon!
Best regards,
Team scrub-supply.com
Good service, but slow shipment
Pros: good customer service
Cons: slow delivery
My order took about a month to arrive. Company tried to help as much as they could, but something on the way to my country made the delivery (and tracking of the parcel) very slow. I mention this, because ,even outside of the company's control and good attitude towards customers, it is something to consider as a possibility given the other reviews with such hiccups. Outside of the slow delivery everything was business-as-usual and the product is great!
2025年8月8日
自発的なレビュー
scrub-supply.com からの回答
Dear Mihail,
Thank you for sharing your feedback. We’re truly sorry for the delay and the frustration caused with your order. We understand how important timely delivery is, and we regret that this experience did not meet your expectations.
After personally investigating with DHL, we confirmed that your parcel is now in routing. Unfortunately, there was an error during the scanning process at their distribution center, which caused the tracking to show no updates for a period of time. The tracking should now begin to reflect movement, and we will continue to monitor this closely until it is delivered to you.
Regarding your point about backordered items: due to very high demand, certain products do sell out quickly, even with weekly restocks of all 14 brands we carry. Whenever an item is temporarily unavailable, this is clearly marked on both the product page and in the shopping cart. We never intend for this to feel like an excuse, but rather to ensure transparency about expected dispatch times (normally 5–10 days in such cases).
We greatly appreciate your kind words about our support team, and we assure you that we are committed to making this right. If you have any further concerns or need direct assistance, please feel free to reach out to us at any time.
With sincere apologies again for the inconvenience,
Dave & Team scrub-supply.com
Goede en snelle klantenservice
Goede en snelle klantenservice! Voor een mogelijk leveringsprobleem kwam men met een snelle en adequate oplossing.
2025年8月14日
自発的なレビュー
scrub-supply.com からの回答
Bedankt voor je geweldige beoordeling, Margaux! Fijn om te horen dat onze klantenservice je snel en goed heeft kunnen helpen bij het leveringsprobleem. We staan altijd klaar om mee te denken en oplossingen te bieden. Tot de volgende keer bij scrub-supply.com!
Met vriendelijke groet,
Team scrub-supply.com
The customer service is great!
The customer service is great!! I sent them an email regarding my order (which I got quite late after placing it because of some delivering issues) and I appreciated it so much that an actual person answered to the email and that it wasn’t an automatic email sent back. They answered fast and actually helped me track my order! Also, I consider the price is good for the quality of the scrub I got, so I’m thinking of coming back to this website in the future!
2025年8月14日
自発的なレビュー
scrub-supply.com からの回答
Thank you so much for your wonderful review, Ioana! We’re thrilled to hear you had a great experience with our customer service team and that we could personally assist you with tracking your order. We truly appreciate your kind words about both our products and pricing, and we look forward to welcoming you back to scrub-supply.com in the future!
Best regards,
Team scrub-supply.com
Helemaal niet tevreden
Helemaal niet tevreden. Ik heb een bestelling geplaatst 20/07 ter waarde van 78 euro. Plots krijg ik 21/07 een mail dat mijn bestelling in backorder is… dit stond nergens aangegeven op de site aangezien ik dit anders niet besteld zou hebben omdat ik het nodig had voor 01/08. Na te mailen blijkt dat dit wel zou moeten aangegeven staan maar dit is dus pas aangepast na mijn bestelling!
Op 29/07 nog altijd niks ontvangen dus ik stuur een mail om mijn bestelling te annuleren met dit als antwoord:
Dank voor uw email, ik heb geprobeerd uw zending nog te annuleren maar deze zit al in het verzend proces en is vandaag al verwerkt en verzonden dus helaas lukt me dat niet meer. U zult in de komende uren de verzendbevestiging met uw track en trace van ons ontvangen per email.
Plots is mijn pakje magisch verwerkt en kan ik deze niet meer annuleren?!
Vervolgens krijg ik om 1u ‘s nachts de email dat mijn bestelling onderweg is. Na 10 dagen!!
Uiteindelijk is mijn pakje toegekomen op 6/08. Meer dan 2 weken dus, veel te laat.
Ik had dit nodig voor 01/08 dus heb hier niks meer aan dus vraag te retourneren en voor een verzendlabel. Als ik antwoord krijg ik dat ik zelf insta voor de kosten van retour. Te belachelijk voor woorden. Er stond nergens aangegeven dat dit zo lang ging duren. Ik kon niet meer annuleren ook al had ik die mail verstuurd voor mijn bestelling was “verwerkt”. Voor een levering van meer dan 2 weken kunnen ze wel de moeite doen een verzendlabel te voorzien op zijn minst.
Conclusie: €18,10 aan verzending kwijt en geen pakje.
Wanneer ik laat weten dat ik hierover ontevreden ben krijg ik mail terug in het Engels. Vreemd voor een bedrijf dat mij Nederlands lijkt? En ook geen excuses of antwoord.
Als je dus tijdig je pakje wil zou ik hier niet bestellen. Ik zal hier alleszins al niet meer bestellen.
Nu nog maar de vraag wanneer ik mijn geld terug krijg.
2025年7月20日
自発的なレビュー
scrub-supply.com からの回答
Beste Nikita,
Dank voor uw review. Graag wil ik een aantal punten ophelderen.
U heeft uw bestelling op zondag 20 juli geplaatst. De artikelen die u bestelde stonden zowel op de productpagina als op de afrekenpagina duidelijk als backorder gemarkeerd. Op maandag 21 juli is uw bestelling verwerkt en ontvangt u van ons altijd een bevestiging daarvan – dit is niet “plotseling”, maar onderdeel van onze standaard werkwijze om klanten te informeren dat de bestelling is verwerkt.
Zodra backorder-artikelen bij ons binnenkomen, worden openstaande bestellingen direct verwerkt. In uw geval was dit op 29 juli. Zodra DHL de zending ophaalt, wordt automatisch een verzendbevestiging met track & trace gestuurd. Dat dit 10 dagen na bestelling was, klopt en valt binnen de termijn die wij online aangeven bij backorders: “We zullen het zo snel mogelijk verzenden, er wordt contact met u opgenomen over levertijden (verzending is normaal gesproken binnen 5 tot 10 dagen).”
Wat betreft de communicatie: wij werken met een internationaal team, maar ik zie dat uw e-mails door onze Nederlandstalige collega’s zijn beantwoord. Ons bedrijf is inderdaad in Nederland gevestigd, zoals ook blijkt uit het retouradres.
Ten aanzien van de retourzending: zodra wij uw bestelling retour hebben ontvangen, ontvangt u direct een bevestiging en storten wij het bedrag van de geretourneerde artikelen terug. De verzendkosten voor retourzending zijn voor rekening van de klant, zoals ook duidelijk vermeld in onze retourvoorwaarden.
Met vriendelijke groet,
Team scrub-supply.com
The worse ever.
The worse ever.
The item I ordered arrived after more than a month, the item wasn't as described and I had to return it.
The return postage cost was £20 pounds which I had to pay from my pocket.
I don't have my refund yet, even if the item arrived to them a few days ago.
And the item that I bought it cost £57, they charged the money when they didn't even have the item in stock, so they are having my money from almost 2 months now. Never again buy from this site. I only hope to have my money back soon.
2025年7月12日
自発的なレビュー
scrub-supply.com からの回答
Hi Ana,
Thank you for your feedback. We regret that your experience led to initial frustrations.
Regarding your recent return, as you are aware, we have now received the item, and your full refund has been processed. You should have already received a refund notification from us. For clarity, please understand that refunds can only be processed once the returned item is physically back at our facility. The transit time for your return shipment, and the subsequent time it takes for the funds to appear in your bank account, are dependent on the shipping carrier and your financial institution, respectively, and are outside of our control.
Concerning your claim that the "item wasn't as described," we previously reached out and invited you to provide specific details so we could investigate and resolve any potential issue. We have, however, not received any further communication from you regarding this particular assertion.
While we acknowledge that waiting for a special order and a subsequent refund can be inconvenient, we must clarify a few points from your review.
At the time of your order, the item was clearly indicated as being on backorder. Furthermore, while your delivery did take longer than ideal, it arrived within three weeks, not "more than a month" as stated in your review. We sincerely apologize for any inconvenience caused by this delay, which we agree was longer than our standard.
We strive for transparency and clear communication with all our customers and look forward to hear back from you on your claim that the item was not as described since in your communication with us you only mentioned that you had ordered the wrong size.
Best regards,
Dave & Team scrub-supply.com
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had an amazing experience with Scrub Supply! The team was incredibly responsive and resolved an issue with my order quickly and professionally. I truly appreciate their dedication to customer satisfaction. The product quality is top-notch, and the service is outstanding. Highly recommend Scrub Supply for anyone looking for reliable and high-quality medical apparel.
2025年6月17日
自発的なレビュー
scrub-supply.com からの回答
Dear Abdulelah,
Thank you so much for your review and my pleasure to have assisted you to resolve everything for you!
Best regards,
Dave & Team scrub-supply.com
Delayed delivery
I placed an order with ScrubSupply.com on May 5th. They claim the package was handed over to DHL, and provided a tracking number on May13th. However, the tracking hasn’t updated since May 19th, where it shows “Processing completed at origin.” Today is June11th. Since then—nothing.
I’ve contacted their customer service several times. While they do respond and apologise for the delay, all they say is that the order has been shipped and it’s now the carrier’s issue. That’s not good enough. The general manager Dave responded back and said he was onto the DHL and is investigating on it, nearly a month after ‘’ dispatching’’As the seller, ScrubSupply.com is responsible for ensuring the product is delivered. If it’s lost or significantly delayed, they should be offering a refund or replacement.
Instead, they keep repeating that they “can’t process a return or refund until the item is received.” How is that even possible when the package is clearly stuck or lost in transit?
This is unacceptable customer service. ScrubSupply.com refuses to take ownership of the problem, and I’m left without the item I paid for and no resolution in sight.
I would not recommend shopping here. If anything goes wrong, don’t expect them to help. Very unreliable and disappointing experience.
Update on27/06/2025
The scrubs finally arrived today. Product is good quality.,
2025年6月11日
自発的なレビュー
scrub-supply.com からの回答
Hello Litty,
Thank you for your feedback. We sincerely apologize and take full ownership of this situation. From the start, we have responded to you promptly, opened an investigation with DHL, and—even out of goodwill—prepared a replacement shipment to ensure you received your order swiftly.
DHL’s latest update confirms that your parcel is still in transit with An Post. As much as we dislike being dependent on their process, we must await their report before any further action. We remain ready to reship your order immediately if you prefer; otherwise, we unfortunately have to wait for the investigation to conclude. Once it’s resolved, we will either ensure delivery or process your refund without delay.
Best regards,
Dave & Team scrub-supply.com
Do not order from scrub supply .com
Do not order from scrub supply. com They do tell you your order is back stock which I saw once pointed out but state 5 to 10 days normal delivery. My item was ordered the 8th of May. It is now the 31st of May. Still nowhere to be seen. And the customer service are saying it will be delivered soon. Yet the tracking at DHL say item can not be found. £40 lost by the looks of it. And going round in circles with people saying its on its way.
2025年5月31日
自発的なレビュー
scrub-supply.com からの回答
Dear Jenny,
I just wrote to you via email. You placed your order on the 8th, and it shipped on the 15th. That there were items on backorder was clearly stated on both the product and checkout pages, as well as in the confirmation email we sent you.
I also checked your tracking information; the link we sent you on the 15th when the parcel shipped is showing the correct tracking. As I showed you in the screenshot attached to my email, the tracking is correct and fully functioning as it should. It's currently being processed in your local distribution center, and delivery should be any moment. I am sorry that it appears the parcel has experienced some local delay in the UK, from what I can see in the tracking, because normally it should have been delivered by now.
I look forward to hearing from you via email to see if I can assist you further.
Best Regards,
Dave & team scrub-supply.com
TERRIBLE. BEWARE.
Placed an order on the 3rd of May. I was not notified about "back order" items until after I paid and was sent the confirmation email.
Spent the next 2 and a half weeks asking for updates only to get "You will be emailed soon". Its the 27th of May and I havent recieved my order yet.
I got a email on the 25th of May stating that my order has been dispatched. I click on the tracking number and there's no package. The page says order not found.
Terrible Company. Horrible experience. I dont know If I'll even recieve my scrubs at this point. Paid extra for expedited shipping only to be told I will recieve my items 10-12 days on dispatch.
What a joke. Never again.
Edit: It was on the 23rd of May that I recieved the dispatch email. I was going off memory when stating the 25th. This still doesnt change the fact regarding my experience.
I am never ordering from this company again. I have a right to express my grievances regarding my experience and people have the right to know about this, as well as come with a conclusion of whether or not they want to order from you guys.
I am 100% sure I paid extra for expedited shipping, otherwise why was there an extra 30 euro shipping charge on a 140+ euro order? Dave, you tried it.
Edit2: Apparently the extra 30 euro DHL shipping is standard and not expedited. My bad, this has been cleared up via email. However, everything else still stands. Also telling me my review reflects badly on my character in the email is weird. Im leaving my edits and original mistakes.
Im leaving this review up. I still had a terrible experience.
Edit 4.06.2024: Hey guys. I recieved my order today. Placed an order on 3.05.2025, got it 4.06.2025 :D
2025年5月27日
自発的なレビュー
scrub-supply.com からの回答
Dear Bader Albarak,
I’m sorry that your shipment experienced a 2 day delay. Your order, placed on the evening of Saturday, May 3rd, was processed on the next business day (Monday, May 5th) and—despite your understanding that it shipped on the 25th—actually went out on May 22nd. The tracking information confirms this as well and shows it in transit.
Regarding the back-ordered items, we strive for complete transparency: the product pages and checkout both noted that certain items were on back order, and you selected DHL Global Mail at checkout, which our shipping policy explains is not an express service. Because of the back order, fulfillment took 12 business days instead of our usual 10, and I regret any inconvenience this caused.
As I just wrote you in my email, if anything you claim is true, send it to me where you base it on and I refund you the full order amount and let you keep the order. I can understand your disappointment if you not have read the information provided to you when making the order, but other then stating everything clearly we can not do as you will understand.
Looking forward to receive your reply on my email.
Best regards,
Dave & Team scrub-supply.com
Terrible company
Terrible company
Ordered my scrubs on 21.04 and still on 7.05 I not received it. I understand this was a “back order” but the advised 10 days has long passed and still nothing.
Customer service advised this was despatch but when checking courier site I can see only label was created! Worst service I recently experienced. Recommend to buy elsewhere!
2025年4月21日
自発的なレビュー
scrub-supply.com からの回答
Hi Joanna,
Thank you for your review. As I mentioned in my email to you are we terribly sorry for the delay caused by DHL. As mentioned was the order shipped on time only due to a delay at DHL not traceable. The moment you contacted us we have contacted DHL and they have solved the issue. As you know is the tracking now correctly showing and is the parcel out for delivery any moment. We sincerely apologize for any delay and inconvenience.
Best regards
Dave & team scrub-supply.com
Excellent service
Excellent service! Extreme helpful staff and super products. Ordered for our clinic here in Mexico, fast delivery and super service! very recommended!!
2025年3月11日
自発的なレビュー
scrub-supply.com からの回答
Thank you so much, Jesús! 🌟
We’re thrilled to hear that you had a great experience with us and that your clinic in Mexico received everything quickly. Your kind words about our service and staff mean a lot to us. We're always here to support healthcare professionals like you — ¡gracias por recomendarnos!
Warm regards,
Team scrub-supply.com
medisch uniform
Voor het eerste maal bestelde wij hier eerst proefmodellen van de scrubs en broeken, voor ons Medisch centrum.
Hiervoor koos ik het contact via whatsapp te leggen.
Wat een verademing hoe vlot en duidelijk alles verloopt!
Enorme goede communicatie en supervriendelijk!
Hebben onze effectieve bestelling net zo gedaan.
Alles verloopt vlot en makkelijk! En dit voor een zeer mooie prijs en topkwaliteit!
Vanaf nu vaste klant hierzo!!
2025年4月24日
自発的なレビュー
scrub-supply.com からの回答
Beste Melissa,
Wat een fantastische review om te lezen – heel erg bedankt voor uw warme woorden en uw vertrouwen in ons! 🙏
We zijn ontzettend blij te horen dat het contact via WhatsApp zo vlot en duidelijk verliep, en dat u tevreden bent over zowel onze service als de kwaliteit van de scrubs en broeken. Dat u na het testen van de proefmodellen meteen uw effectieve bestelling heeft geplaatst, betekent heel veel voor ons.
Uw enthousiasme en loyaliteit motiveren ons om elke dag opnieuw ons best te doen voor zorgprofessionals zoals uzelf. We kijken ernaar uit om u ook in de toekomst van dienst te zijn!
Met vriendelijke groet,
Team scrub-supply.com
We are long time scrub-supply.com fans…
We are long time scrub-supply.com fans and now tried the new Simki scrubs they have and we have a new favorite!
2025年3月3日
自発的なレビュー
scrub-supply.com からの回答
Hi Dave,
Thank you so much for your kind words and the 5-star review! 😊
We’re thrilled to hear that you’ve been long-time fans of scrub-supply.com—and even more excited that Simki scrubs have become your new favorite! They really are something special.
We truly appreciate your continued support. If there’s ever anything you need, we’re just a message away!
Warm regards,
Team scrub-supply.com
Took 25 days to deliver
Took 25 days to deliver. I had paid an extra €20 for 2-3 day delivery. Apparently in the description of items it states the long delivery times. This should be stated at checkout not in a description no one reads. I work in healthcare and do not have a month to wait on uniforms.
There was no such notification about back orders.
Also reporting my review for “defamation” is very shady behaviour when nothing I said was incorrect. Luckily it was reviewed and reinstated.
2025年3月6日
自発的なレビュー
scrub-supply.com からの回答
Hi Jordan,
Thank you for your review. The backorder notification is shown both at the product page as well at checkout. Including one in the confirmation email we instantly sent after your order. We have most items in stock and restock is weekly however due to the extreme high demand we sometimes run out before restock reaches us such as in your case. Unfortunately Jaanuu had indeed some shipping delays the last month what caused delays in our incoming orders. They have meanwhile solved the issue they had in their side. I’m really sorry for the delay that was caused because of that.
Best regards,
Dave & team scrub-supply.com
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