Best customer service I had in a long time! I knew the items I bought were back-order, so it can take a bit of time. But surprisingly it shipped faster than expected! My friends scrubs fit amazingly,... もっと見る
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I am very disappointed with this service. I received my scrubs 2 pairs of pants 2 tops. I only wanted to keep one set as they are a poor fit. Too big for me. I tried to return I emailed for inform... もっと見る
After I had placed the order I was informed that the items were not actually in stock and that there would be a delay in dispatching them. As soon as I became aware of this delay, I attempted to cance... もっと見る
企業が回答しました
Voor het eerste maal bestelde wij hier eerst proefmodellen van de scrubs en broeken, voor ons Medisch centrum. Hiervoor koos ik het contact via whatsapp te leggen. Wat een verademing hoe vlot en... もっと見る
企業が回答しました
企業情報
scrub-supply.com について
当該企業による記述
About scrub-supply.com
We are the international supplier for colourful scrubs, lab coats, jackets and accessories such as facemasks, compression socks and scrub caps. With our worldwide free shipping, we will make it easy for you to order medical scrubs for your company. We are always there for you when you need new scrubs or accessories.
Our brandsIn our online scrub shop you can find medical scrubs from the popular brands Jaanuu, Koi, Life Threads, Treat in Style and our own simply-scrubs. All items are chosen for you to have the best quality, and fashionable scrubs available today.
連絡先
Provinicaleweg Zuid 91c, 6438 BC, Oirsbeek, オランダ
- +3120 899 9680
- info@scrub-supply.com
- scrub-supply.com
2.9
まあまあ
195件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 76％に回答しています
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Delayed delivery
I placed an order with ScrubSupply.com on May 5th. They claim the package was handed over to DHL, and provided a tracking number on May13th. However, the tracking hasn’t updated since May 19th, where it shows “Processing completed at origin.” Today is June11th. Since then—nothing.
I’ve contacted their customer service several times. While they do respond and apologise for the delay, all they say is that the order has been shipped and it’s now the carrier’s issue. That’s not good enough. The general manager Dave responded back and said he was onto the DHL and is investigating on it, nearly a month after ‘’ dispatching’’As the seller, ScrubSupply.com is responsible for ensuring the product is delivered. If it’s lost or significantly delayed, they should be offering a refund or replacement.
Instead, they keep repeating that they “can’t process a return or refund until the item is received.” How is that even possible when the package is clearly stuck or lost in transit?
This is unacceptable customer service. ScrubSupply.com refuses to take ownership of the problem, and I’m left without the item I paid for and no resolution in sight.
I would not recommend shopping here. If anything goes wrong, don’t expect them to help. Very unreliable and disappointing experience.
Update on27/06/2025
The scrubs finally arrived today. Product is good quality.,
2025年6月11日
自発的なレビュー
scrub-supply.com からの回答
Hello Litty,
Thank you for your feedback. We sincerely apologize and take full ownership of this situation. From the start, we have responded to you promptly, opened an investigation with DHL, and—even out of goodwill—prepared a replacement shipment to ensure you received your order swiftly.
DHL’s latest update confirms that your parcel is still in transit with An Post. As much as we dislike being dependent on their process, we must await their report before any further action. We remain ready to reship your order immediately if you prefer; otherwise, we unfortunately have to wait for the investigation to conclude. Once it’s resolved, we will either ensure delivery or process your refund without delay.
Best regards,
Dave & Team scrub-supply.com
Do not order from scrub supply .com
Do not order from scrub supply. com They do tell you your order is back stock which I saw once pointed out but state 5 to 10 days normal delivery. My item was ordered the 8th of May. It is now the 31st of May. Still nowhere to be seen. And the customer service are saying it will be delivered soon. Yet the tracking at DHL say item can not be found. £40 lost by the looks of it. And going round in circles with people saying its on its way.
2025年5月31日
自発的なレビュー
scrub-supply.com からの回答
Dear Jenny,
I just wrote to you via email. You placed your order on the 8th, and it shipped on the 15th. That there were items on backorder was clearly stated on both the product and checkout pages, as well as in the confirmation email we sent you.
I also checked your tracking information; the link we sent you on the 15th when the parcel shipped is showing the correct tracking. As I showed you in the screenshot attached to my email, the tracking is correct and fully functioning as it should. It's currently being processed in your local distribution center, and delivery should be any moment. I am sorry that it appears the parcel has experienced some local delay in the UK, from what I can see in the tracking, because normally it should have been delivered by now.
I look forward to hearing from you via email to see if I can assist you further.
Best Regards,
Dave & team scrub-supply.com
TERRIBLE. BEWARE.
Placed an order on the 3rd of May. I was not notified about "back order" items until after I paid and was sent the confirmation email.
Spent the next 2 and a half weeks asking for updates only to get "You will be emailed soon". Its the 27th of May and I havent recieved my order yet.
I got a email on the 25th of May stating that my order has been dispatched. I click on the tracking number and there's no package. The page says order not found.
Terrible Company. Horrible experience. I dont know If I'll even recieve my scrubs at this point. Paid extra for expedited shipping only to be told I will recieve my items 10-12 days on dispatch.
What a joke. Never again.
Edit: It was on the 23rd of May that I recieved the dispatch email. I was going off memory when stating the 25th. This still doesnt change the fact regarding my experience.
I am never ordering from this company again. I have a right to express my grievances regarding my experience and people have the right to know about this, as well as come with a conclusion of whether or not they want to order from you guys.
I am 100% sure I paid extra for expedited shipping, otherwise why was there an extra 30 euro shipping charge on a 140+ euro order? Dave, you tried it.
Edit2: Apparently the extra 30 euro DHL shipping is standard and not expedited. My bad, this has been cleared up via email. However, everything else still stands. Also telling me my review reflects badly on my character in the email is weird. Im leaving my edits and original mistakes.
Im leaving this review up. I still had a terrible experience.
Edit 4.06.2024: Hey guys. I recieved my order today. Placed an order on 3.05.2025, got it 4.06.2025 :D
2025年5月27日
自発的なレビュー
scrub-supply.com からの回答
Dear Bader Albarak,
I’m sorry that your shipment experienced a 2 day delay. Your order, placed on the evening of Saturday, May 3rd, was processed on the next business day (Monday, May 5th) and—despite your understanding that it shipped on the 25th—actually went out on May 22nd. The tracking information confirms this as well and shows it in transit.
Regarding the back-ordered items, we strive for complete transparency: the product pages and checkout both noted that certain items were on back order, and you selected DHL Global Mail at checkout, which our shipping policy explains is not an express service. Because of the back order, fulfillment took 12 business days instead of our usual 10, and I regret any inconvenience this caused.
As I just wrote you in my email, if anything you claim is true, send it to me where you base it on and I refund you the full order amount and let you keep the order. I can understand your disappointment if you not have read the information provided to you when making the order, but other then stating everything clearly we can not do as you will understand.
Looking forward to receive your reply on my email.
Best regards,
Dave & Team scrub-supply.com
Terrible company
Terrible company
Ordered my scrubs on 21.04 and still on 7.05 I not received it. I understand this was a “back order” but the advised 10 days has long passed and still nothing.
Customer service advised this was despatch but when checking courier site I can see only label was created! Worst service I recently experienced. Recommend to buy elsewhere!
2025年4月21日
自発的なレビュー
scrub-supply.com からの回答
Hi Joanna,
Thank you for your review. As I mentioned in my email to you are we terribly sorry for the delay caused by DHL. As mentioned was the order shipped on time only due to a delay at DHL not traceable. The moment you contacted us we have contacted DHL and they have solved the issue. As you know is the tracking now correctly showing and is the parcel out for delivery any moment. We sincerely apologize for any delay and inconvenience.
Best regards
Dave & team scrub-supply.com
Excellent service
Excellent service! Extreme helpful staff and super products. Ordered for our clinic here in Mexico, fast delivery and super service! very recommended!!
2025年3月11日
自発的なレビュー
scrub-supply.com からの回答
Thank you so much, Jesús! 🌟
We’re thrilled to hear that you had a great experience with us and that your clinic in Mexico received everything quickly. Your kind words about our service and staff mean a lot to us. We're always here to support healthcare professionals like you — ¡gracias por recomendarnos!
Warm regards,
Team scrub-supply.com
medisch uniform
Voor het eerste maal bestelde wij hier eerst proefmodellen van de scrubs en broeken, voor ons Medisch centrum.
Hiervoor koos ik het contact via whatsapp te leggen.
Wat een verademing hoe vlot en duidelijk alles verloopt!
Enorme goede communicatie en supervriendelijk!
Hebben onze effectieve bestelling net zo gedaan.
Alles verloopt vlot en makkelijk! En dit voor een zeer mooie prijs en topkwaliteit!
Vanaf nu vaste klant hierzo!!
2025年4月24日
自発的なレビュー
scrub-supply.com からの回答
Beste Melissa,
Wat een fantastische review om te lezen – heel erg bedankt voor uw warme woorden en uw vertrouwen in ons! 🙏
We zijn ontzettend blij te horen dat het contact via WhatsApp zo vlot en duidelijk verliep, en dat u tevreden bent over zowel onze service als de kwaliteit van de scrubs en broeken. Dat u na het testen van de proefmodellen meteen uw effectieve bestelling heeft geplaatst, betekent heel veel voor ons.
Uw enthousiasme en loyaliteit motiveren ons om elke dag opnieuw ons best te doen voor zorgprofessionals zoals uzelf. We kijken ernaar uit om u ook in de toekomst van dienst te zijn!
Met vriendelijke groet,
Team scrub-supply.com
We are long time scrub-supply.com fans…
We are long time scrub-supply.com fans and now tried the new Simki scrubs they have and we have a new favorite!
2025年3月3日
自発的なレビュー
scrub-supply.com からの回答
Hi Dave,
Thank you so much for your kind words and the 5-star review! 😊
We’re thrilled to hear that you’ve been long-time fans of scrub-supply.com—and even more excited that Simki scrubs have become your new favorite! They really are something special.
We truly appreciate your continued support. If there’s ever anything you need, we’re just a message away!
Warm regards,
Team scrub-supply.com
Took 25 days to deliver
Took 25 days to deliver. I had paid an extra €20 for 2-3 day delivery. Apparently in the description of items it states the long delivery times. This should be stated at checkout not in a description no one reads. I work in healthcare and do not have a month to wait on uniforms.
There was no such notification about back orders.
Also reporting my review for “defamation” is very shady behaviour when nothing I said was incorrect. Luckily it was reviewed and reinstated.
2025年3月6日
自発的なレビュー
scrub-supply.com からの回答
Hi Jordan,
Thank you for your review. The backorder notification is shown both at the product page as well at checkout. Including one in the confirmation email we instantly sent after your order. We have most items in stock and restock is weekly however due to the extreme high demand we sometimes run out before restock reaches us such as in your case. Unfortunately Jaanuu had indeed some shipping delays the last month what caused delays in our incoming orders. They have meanwhile solved the issue they had in their side. I’m really sorry for the delay that was caused because of that.
Best regards,
Dave & team scrub-supply.com
Overall I had a good experience
Overall I had a good experience. Everything worked as expected, and the service met my expectations. I recommend it.
2025年1月15日
自発的なレビュー
scrub-supply.com からの回答
Hi Lucia,
Thank you so much for your kind words! 😊 We're thrilled to hear that everything went smoothly and that we met your expectations. Your recommendation means a lot to us. If you ever need anything in the future, we’re just a message away!
Best regards,
Team scrub-supply.com
Me ha salido de muy buena calidad la…
Me ha salido de muy buena calidad la filipina azul marca life threads que les compre. La recomiendo ampliamente. La puedo desmanchar y lavar y además de quedar en perfectas condiciones de seca muy rápido y no requiere planchar.
2025年1月27日
自発的なレビュー
scrub-supply.com からの回答
Hola Cecilia,
¡Muchísimas gracias por tu comentario tan detallado! 😊 Nos alegra saber que la filipina azul de Life Threads ha superado tus expectativas. Que sea fácil de lavar, no requiera planchado y se seque rápido ¡es justo lo que buscamos ofrecer! Gracias por tu recomendación, y aquí estaremos cuando necesites algo más.
— El equipo de scrub-supply.com 💙
Me encantó mi uniforme
Me encantó mi uniforme, el color, la tela. Súper recomendado.
2025年3月18日
自発的なレビュー
scrub-supply.com からの回答
Hola Myrna,
¡Qué gusto saber que te encantó tu uniforme! 💙 Nos alegra mucho que el color y la tela hayan sido de tu agrado. Gracias por tu recomendación y por confiar en nosotros. ¡Te esperamos pronto de nuevo!
— El equipo de scrub-supply.com ✨
Excellent product
I really liked the quality of my new uniforms, the fabric is excellent, soft and durable I would definitely buy more and recommend this product to my friends
2025年3月13日
自発的なレビュー
scrub-supply.com からの回答
Hi Laura,
Thank you so much for your lovely review! 😊 We’re so happy to hear that you loved the quality and feel of your new uniforms. Soft and durable—just how they should be! We truly appreciate your recommendation and can’t wait to have you back for more.
Best regards,
Team scrub-supply.com
I recently made a purchase from this…
I recently made a purchase from this medical uniform store, and I couldn’t be more satisfied! The variety of options is incredible, with so many styles and colors to choose from. I was able to find exactly what I needed, and everything is of great quality.
The shopping experience was seamless, and the customer service was very helpful. I felt confident in my purchase, and I am thrilled with my new scrubs. I will definitely be returning for future purchases and highly recommend this store to anyone looking for high-quality medical uniforms.
2025年2月5日
自発的なレビュー
scrub-supply.com からの回答
Hi Marcela,
Thank you so much for your amazing review! 🌟 We're beyond happy to hear that you found exactly what you needed and loved both the variety and quality of our scrubs. It’s great to know our team made your shopping experience smooth and helpful. We truly appreciate your kind words and recommendation, and we can’t wait to welcome you back again soon!
Best regards,
Team scrub-supply.com
The fit is perfect
The fit is perfect, and the fabric feels durable yet soft. Definitely a great purchase, and I’ll be buying more in the future! Highly recommend!
2025年3月5日
自発的なレビュー
scrub-supply.com からの回答
Hi Cecilia,
Thank you so much for your kind words! 😊 We're so glad to hear that the fit was perfect and the fabric hit that sweet spot of soft and durable. It means a lot to know you'd shop with us again. We truly appreciate your recommendation and look forward to your next visit!
Best regards,
Team scrub-supply.com
Great scrubs
Great scrubs. The colours are vibrant. Very elegant and stylish. The only thing I had an issue was the backorder and the shipment. I received my order to Greece after 2 weeks close to 3. But in my opinion it's worth it.
2025年2月6日
自発的なレビュー
scrub-supply.com からの回答
Hi Dimitra,
Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you love the scrubs—vibrant colors, elegance, and style are exactly what we aim for, so it’s fantastic to know we hit the mark for you.
We sincerely apologize for the delay in shipping the good news is, we’ve just launched a new shipping method this week! All parcels will now be shipped via DHL, which means improved tracking and faster delivery times. We’re confident this will make your next shopping experience with us even better.
Thank you again for your support and kind words. We can’t wait to serve you again with our improved shipping process!
Warm regards,
Team scrub-supply.com
Voor herhaling vatbaar
De bestelling ging vlot.
De service na verkoop is top.
Kortom, voor herhaling vatbaar
2025年3月17日
自発的なレビュー
scrub-supply.com からの回答
Beste Emily,
Hartelijk dank voor uw fantastische 5-sterrenrecensie! 😊
Wat fijn om te lezen dat het bestelproces soepel verliep en dat onze nazorg u zo goed bevallen heeft. Dit soort feedback motiveert ons enorm om ons beste beentje voor te blijven zetten.
Natuurlijk hopen wij u snel weer te mogen verwelkomen – “voor herhaling vatbaar” is voor ons het grootste compliment! Laat het vooral weten als we iets voor u kunnen betekenen; we staan altijd voor u klaar.
Met vriendelijke groet,
Team scrub-supply.com
Uniforms Barco and Grey Anatomy are…
Uniforms Barco and Grey Anatomy are perfect, colours are so live,amazing. Same like on the pictures. You scrub supply are perfect. Thank you.
2025年3月14日
自発的なレビュー
scrub-supply.com からの回答
Hi Sanja,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re loving your Barco and Grey Anatomy scrubs. We always strive to provide the best scrubs and shopping experience possible. If you ever need anything, feel free to reach out.
Best regards,
Team scrub-supply.com
scrub-supply.com からの回答
Hi,
thank you so much for taking the time to leave us a review, we really appreciate it!
Best regards,
Team scrub-supply.com
Scrub supply is highly recommended for…
Scrub supply is highly recommended for quality and also customer service, recently I placed order and I'm expecting for exchange but the customer service from the backend is really doing a great job ,still I didn't face this much favour from any Customer service, must try again...and must everyone can try once
2025年3月10日
自発的なレビュー
scrub-supply.com からの回答
Dear Hare,
thank you for taking the time to leave us a review, we really appreciate it and it's a pleasure to assist you! Looking forward to supply you again in the future!
Best regards,
team scrub-supply.com
Amazing choice and quality of scrubs…
Amazing choice and quality of scrubs but more than that their customer service is epic! Dave is the most helpful person ever always going and above and beyond to keep up with our forever changing orders and demands. Thank you so much! We totally appreciate you.
2025年3月5日
自発的なレビュー
scrub-supply.com からの回答
Hi Sara,
Wow—thank you so much for your incredible words! 💙 We're thrilled that you're happy with the variety and quality of our scrubs, but even more so that our service made a difference. Dave will be over the moon to hear your shoutout! It's truly a pleasure working with you, and we appreciate you just as much. Looking forward to continuing to support you and your team!
Best regards,
Team scrub-supply.com
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