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2025年3月7日

Hi Shang,

thank you for your review it means a lot to us and we were happy to have this solved for you! Looking forward to supplying you next time.

Best regards,
Team scrub-supply.com

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2025年2月28日

Hoi Raymond,

Hartelijk dank voor je review!!

Met vriendelijke groet,
Team scrub-supply.com

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2025年1月20日

Hi Emma,

Thank you for taking the time to leave us a review. We indeed have had many items on backorder end of the year due to extreme high demand. We are receiving new stock weekly and are trying to stock-up quicker then we sell. Normally your backorder should have reached you sooner only with the holidays your order took indeed longer then we would like to.

Thanks again for shopping with us and for your review!

Best regards,
Team scrub-supply.com

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2024年11月26日

Drogi Marcinie,

Dziękujemy za podzielenie się swoją opinią – bardzo doceniamy Twoją szczerość.

Jak zapewne wiesz, część zamówionych przez Ciebie produktów była w przedsprzedaży, co spowodowało opóźnienia wynikające z dużego popytu w tym okresie. Niestety, były to opóźnienia po stronie produkcji, za co serdecznie przepraszamy. Dodatkowo zauważyliśmy, że przesyłka była gotowa do odbioru po nieudanej próbie dostarczenia, ponieważ nikogo nie było na miejscu w momencie dostawy – na co niestety nie mamy wpływu.

Mamy nadzieję, że jakość odzieży spełniła Twoje oczekiwania i że dasz nam szansę w przyszłości, aby udowodnić, że takie opóźnienia są incydentalne. Jeśli jest coś, w czym możemy Ci pomóc, prosimy o kontakt – chętnie pomożemy.

Z pozdrowieniami,
Dave i zespół scrub-supply.com

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2024年11月26日

Hi Chels,

Thank you so much for taking the time to leave us a review, we really appreciate it!

Best regards,
Team scrub-supply.com

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2024年11月20日

Dear Mia,

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your order.

To clarify, the item you ordered was indeed on backorder, as it required a special order. We communicated this with you beforehand and worked diligently to ensure it arrived as quickly as possible.

Regarding the shipping issue, we are very sorry for the unexpected delay caused by the shipment being routed incorrectly to Canada. While we rely on our shipping partners for accurate and timely delivery, we understand how frustrating this must have been. Unfortunately, as this was the first time we encountered such an issue, we were reliant on DHL's investigation and updates, which delayed our ability to provide you with more specific answers at the time.

Please know that we responded to all your inquiries promptly and took every possible step to resolve the issue. We genuinely appreciate your patience and understanding as we worked to ensure your order reached you.

We deeply regret that this experience did not meet your expectations and will take your feedback to improve both our communication and service in the future.

Thank you for giving us the opportunity to address your concerns.

Best regards,
Dave & team scrub-supply

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2024年9月24日

Hi Lili,

So happy to hear, was our pleasure to assist you!

Best regards,
Team scrub-supply.com

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2024年8月28日

Dear David,

Thank you for your feedback. I’d like to start by addressing the claim regarding pricing in your review. While it may seem that purchasing directly from the U.S. offers significant cost savings, this comparison doesn’t account for additional costs such as import duties, VAT, and shipping fees to Ireland. These extra charges can substantially increase the final price when ordering from overseas. For example, the base price of your items is $32 USD (approximately €28.65), but when you include the 12% import duty, 24% VAT, and shipping fees, the total cost will exceed what you paid with us. We aim to offer competitive pricing that takes these factors into account, providing our customers with a transparent and convenient shopping experience.

We understand that the delay in fulfilling your order has been frustrating, and we sincerely apologize for this inconvenience. Due to unexpectedly high demand, 3 of the 4 items you ordered were temporarily out of stock, which we communicated to you via email. However, we recognize that this information may not have been as clear as it should have been at the time of purchase, since you ordered 4 of the same items the back order notification was not shown correctly in the product page and checkout. We are actively working to improve how we display stock availability during the purchasing process.

Regarding your request for a refund, we regret that we were unable to cancel the order once it had been processed. The items were already prepared for shipment, which prevented us from canceling the order at that stage. We understand the frustration this has caused and are committed to enhancing our procedures to better accommodate such requests in the future.

If you need any further assistance, please feel free to reply to the email I sent you.

Best regards,
Dave & team scrub-supply.com

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2024年8月13日

Dear Karlo,

As mentioned over and over per email is the order with Hrvatska Posta. Why they have delay is unclear to us and as mentioned how much we would like to give you more information about the delay we do not get more information then yourself from them. I’m sorry that you have the idea that our response is “generic” but we can not share you more information then you receive yourself from Hrvatska Posta about the delay they are having.

As mentioned in my emails we are happy to assist you with anything.

Best regards,
Dave & team scrub-supply.com

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2024年8月1日

Hi Nikki,

thank you for leaving us a review we really appreciate it!! Our pleasure to assist you!

Best regards,
team scrub-supply.com

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2024年7月13日

Thank you so much for taking the time to leave us a review, we really appreciate it! It's always a pleasure to assist you!

Best regards,
team scrub-supply.com

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2024年6月8日

Dear Dave,

Thank you for your review!

best regards,
team scrub-supply.com

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2024年3月20日

Hartelijk dank voor uw review!!

Met vriendelijke groeten,
Team scrub-supply.com

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2024年2月21日

Dear Mohannad Alsaadi,

As you know your order was shipped with standard shipping as you ordered

https://www.dhl.de/en/privatkunden/pakete-empfangen/verfolgen.html?piececode=LF459176895DE

Standard shipping is not insured as is clearly stated in checkout and in our shipping policy. How sorry I am that the parcel is lost in the United Arab Emirates there is nothing we can do at this point as we communicated with you per email.

If there is anything feel free to contact us anytime!

Best regards
Dave & Team scrub-supply.com

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2024年2月21日

Dear Dawn Bancolo,

Thank you for reviewing us only your review is not correct as you know. As you know we had to special order the pants for you in petite. Unfortunately, due to an error by our team the tops were not reserved correctly for you what caused them to be on backorder as well.

Your order has per your request been canceled and fully refunded since you did not want to wait. So I do not know what your referring to exactly but indeed after you request to cancel the order the items will indeed not be delivered.

As you know we are happy to assist you if you need anything!

Best regards,
Dave & team scrub-supply.com

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2024年2月6日

Thank you for taking the time to leave us a review, we really appreciate it!

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2024年1月21日 に更新

Dear Carmen, as you threatened us per email you followed through with a false review. I’m sorry but also now we still can not and will not accept a damaged item in return. Neither is the rest of your review reflecting anything close to the truth.

Therefore I’m happy to post here the conversation we had per email to you to keep things transparent.

———

Dear Carmen,

Your order was placed on the 11th of December at 20:59 and shipped instantly the next morning as is also shown in the tracking (https://tracking.postnl.nl/track-and-trace/LA612318906NL-IE) the delivery is indeed normally in 3 to 5 business days however since you used free standard shipping is this not a guarantee, especially the days leading up to the holidays is there unfortunately sometimes some delay what resulted that the delivery was in 7 business days (on December 20) instead of the normal 3 to 5. Although we just as you want to have the orders delivered as quickly as possible, I think this falls for the time of the year within a reasonable time frame.

The return is instantly processed the moment we receive the parcel in with us. The shipping time the return takes to reach us is not something we control furthermore is our advice always to use an insured and tracked service on orders of more value. Besides that I do not know when you posted the item back to us will also here have been delay due to the holidays because of the high volume of parcels that are being processed by the postal service and customs.

Regarding the rest of your email, I do not completely understand, first of all we do not hold you liable in any way as you state, we just inform you that we cannot accept the return since the item is not returned undamaged to us. Neither do I understand what you mean with “first of several service shortcomings” if there is anything I’m not aware of then please let me know then I gladly look into this. The same regarding our communications which are disappointing according to you. If you mean with this that we not simply accept the return of the damaged item then it is what it is, again if I miss something here then please explain.

Again, we are very keen on customer service however does this not mean that we will deviate from our policies, as mentioned earlier we are committed to customer satisfaction in full compliance with our established policies and cannot involve exceptions that would contravene these guidelines. These policies are in place not only to maintain the integrity and standards of our operations but also to ensure fairness and consistency for all our customers.

I appreciate your understanding on these matters and am looking forward to assisting you with any other doubts you might have, needless to say that after reevaluation the decision will not change regarding the wet and stained top.

P.s. to my knowledge the pictures were already attached in the first email that my colleague sent you, but I have them attached here again as well.

Best Regards,
Dave & team scrub-supply.com


Hi,

I am writing in response to your latest communication concerning the return of my order. The entire handling of this situation has been deeply disappointing and, from my perspective, unprofessional.

In light of these issues, I have decided to share my experience with your company publicly. Transparency is crucial, and potential customers should know about the level of service they might encounter. Negative reviews could deter future customers and could impact your reputation more than the €50 at stake in this transaction.

I still expect a full refund for the returned items, as was initially agreed upon. This outcome will demonstrate your commitment to customer satisfaction and service integrity.

Best regards,
Carmen

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2023年4月5日

Dear Kristine,
Thank you so much for taking the time to review us, it means a lot to us! I saw your return is not in with us yet, if there is anything we can assist you with let us know, our team is always happy to assist you!

Thanks again!

Best regards,
Team scrub-supply.com