Mitch from Customer Services was very helpful in adding the TWID ref we were given by other members of our group. In adding this it helps the cruise line know were are travelling as a group and will t... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great service from Aimee at Seascanner today. Wanted to add a package on to our already booked P&O cruise. P&O advised I needed to add this through Seascanner. Within a couple of hours of emailing, Ai... もっと見る
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I had booked a cruise through Sea Scanner that went through without any issues cropping up which in itself was refreshing. Then when trying to amend some activities I had gone on too book I ran into... もっと見る
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Unfortunately my partner left me at Christmas and we had a couple of cruises booked for this coming year. One particular trip was quite complicated. Shannon from Customer Support was amazing. She was... もっと見る
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企業情報
当該企業による記述
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
連絡先
4.7
優良
2426件のレビュー
ネガティブなレビューの 84％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Erin was amazing and solved my issues…
Erin was amazing and solved my issues with our bookings, quickly and efficiently.
2026年2月20日
自発的なレビュー
Seascanner UK からの回答
Hi Mandy,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Erin was amazing and was able to solve your booking issues quickly and efficiently. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
Save money and get the flights you want
Dealing with Mitch and Shannon made all the difference to me booking the cruise. Firstly, they saved me around £500 less than booking direct and then this was augmented by £200 on board spending. Secondly with £200pp extra to fly from Bristol and another £170 extra overnight costs, Seascanner were able to get me all flight details from Gatwick where costs were £200 so another £370 saving. The cruise line should say what time their flights are (and if there are more than one which the passengers would like) but they don’t. So in essence Seascanner saved me a lot of money and also the flights I needed both to and from the cruise-thank you!
2026年2月26日
自発的なレビュー
Seascanner UK からの回答
Hi Paul,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that Mitch and Shannon were able to help you save on your cruise and flights, making the entire booking process much easier. It’s fantastic to know you felt well supported and that we could help you get exactly what you needed. We’ll be sure to pass on your kind words to them.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
I needed help to change my name on booking
I needed help to change my name on booking due to an error on my part. Liz dealt with my request and liaised with the cruise company to correct my mistake quickly and effectively. Many thanks Liz for your help.👏
2026年2月26日
自発的なレビュー
Seascanner UK からの回答
Hi Steve,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Liz was able to quickly correct the name on your booking and liaise with the cruise line to get everything sorted efficiently. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
Helpful travel agent
Since booking my first cruise through seascanner I have had many questions regarding the holiday. Shannon has replied and has been very helpful many times and Naomi has also been really helpful also regarding my last question. They have both provided the information needed which I'm grateful for. Thank you.
2026年2月16日
自発的なレビュー
Seascanner UK からの回答
Hi Donna,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Shannon and Naomi have both been so helpful in answering your questions and providing the information you needed for your first cruise. It’s fantastic to know you felt supported throughout. We’ll be sure to pass on your kind words to them.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
Joanne was very helpful
Joanne was very helpful
Joanne (Irish accent) was very helpful with my query.
Thanks.
2026年2月26日
自発的なレビュー
Seascanner UK からの回答
Hi Elland,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Joanne was very helpful with your query and that you had such a positive experience speaking with her. We’ll be sure to pass on your kind thanks.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
Beware of the £1 deposit scamsters
I booked a cruise with Seascanner under their £1 per person deposit promotion. Only £1pp was paid. When I later found a significantly better cabin with another agent for almost the same price (plus onboard credit), I contacted Seascanner to either match the offer or cancel the booking.
This is where the problems began.
Seascanner insisted I must pay a £50pp “Princess Cruises cancellation fee”, even though Princess Cruises confirmed directly to me that no cruise line penalty applies at this stage. The fee is entirely Seascanner’s own, yet they repeatedly misrepresented it as a cruise line requirement.
They also tried to rely on the fact that I “ticked the terms and conditions box”, ignoring that under UK consumer law, a term can still be unfair even if a customer ticks a box. Charging £50pp when only £1pp was paid and when the cruise is almost a year away is completely disproportionate.
To make matters worse, Seascanner told me the booking had been cancelled but that I still had to pay the full £50pp fee, which makes no sense and feels like pressure rather than customer service - The cruise has not been cancelled!
Every reply I received avoided the key issue, repeated scripted lines, and failed to acknowledge the information provided by Princess. Instead of addressing the facts, they pushed the matter to their Finance Team to “collect payment” which felt like pressure rather than customer service.
I have now escalated the case to ABTA due to the inaccurate information and the unfair fee being charged.
Overall, this experience has been disappointing, frustrating, misleading, and far below the standard I expect from an ABTA registered agent.
I would strongly advise others to be cautious when booking under Seascanner’s “low deposit” promotions, as the cancellation terms are not what they appear.
2026年2月25日
自発的なレビュー
Seascanner UK からの回答
Hi Janine,
Thank you for taking the time to share your feedback.
We are sorry to hear that you are unhappy with the cancellation fee. Our terms and conditions for the £1pp deposit clearly state that if a booking is cancelled, the remaining balance of the standard deposit remains payable. These terms are displayed on all cruises where the £1pp deposit promotion applies and must be accepted at the time of booking.
In addition, as a gesture of goodwill, we have waived our own £50 cancellation fee for this booking. However, in line with the cruise line’s terms and conditions, which all travel agents are required to adhere to, the full standard deposit was required before we could proceed with cancelling the booking.
We sincerely apologise for any confusion, and please don’t hesitate to contact us if you have any further questions.
Kind regards,
Seascanner Customer Support Team
BEWARE - Your MSC Discounts May Not Be Honoured
If like us you are loyal MSC customers who get discounts through MSC Voyager Club membership BEWARE as these might not be honoured by Seascanner as you'd expect!
We booked our MSC cruise butdidn't get the discounts our Gold Voyager Club membership said we would 5% member and 5% early booking. When I queried this I was told that this was an "Exclusive Rate" which doesn't mean they are the only ones offering this, what they told me was this means it's a "Group Booking" but not what you and I understand a "Group Booking" is, where you book several places in one go, but that they have block booked places and as a result we don't get our membership discounts. How were we supposed to know that? They said it's explained in the T&Cs on another web site in VERY small print assuming that you know that "Exclusive Rate" means "Group Booking" in the first place which you probably don't as it's not explained in their advert at all. What a Con!
When I took this up with Seascanner they just gave me the above info. and said tough luck, no appology, no assurance they would make it clearer in the future just an unprofessional response offering to cancel our "Exclusive Rate" booking with loss of deposit and rebook at a higher rate, which came across as very flippant to say the least and we thought we could trust them as we've booked with MSC many times through them before.
So yes it's 4.7 stars if everything goes great but 0 stars if you are caught out by their underhand sales methods and poor Customer Service as is consistant throughout the 1 star reviews here on Trustpilot.
BEWARE you can't Trust Them!!!!
As expected their response shows they really do not understand their customers and why we would be upset not to get a benefit of our Voyager Club membership. All they had to do was include in their advert:
"Exclusive Rate*
* Our Exclusive Rate excludes any Voyager Club membership discounts as it is classed as a Group Booking under the MSC Terms and Conditions"
But they didn't and don't accept that they should have so as to be open and honest to loyal customers
2026年2月24日
自発的なレビュー
Seascanner UK からの回答
Hi Tony,
Thank you for taking the time to share your feedback.
We’re sorry to hear about your disappointment regarding the inability to add your Voyager number. This booking was made under one of our exclusive rate cruises. These rates are offered as group bookings and, under the cruise line’s terms and conditions, Voyager numbers cannot be added. Unfortunately, this is determined entirely by the cruise line, and we do not have any influence over this policy.
For this reason, we do not advertise Voyager discounts on our exclusive rates, nor do we provide the option to enter a Voyager number during the booking process for these cruises, as we do with our standard cruise fares.
We sincerely apologise for any confusion this may have caused. We will share your feedback with our team to review whether this information can be made clearer during the booking process in the future.
Thank you again for bringing this to our attention. Please don’t hesitate to contact us if you have any further questions.
Kind regards,
Seascanner Customer Support Team
Seascanner UK からの回答
Hi Paul,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Liz was able to sort out your problem efficiently. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
Great customer service
Great customer service. Erin was very helpful and got back to me quickly. Thank you
2026年2月20日
自発的なレビュー
Seascanner UK からの回答
Hi Stuart,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that Erin provided great customer service, was very helpful, and responded quickly. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
It’s my first time with Seascanner so I…
It’s my first time with Seascanner so I was a bit nervous. I’ve made mistake with the name of my friend. Shannon helped to correct it very quickly. I’m very grateful!
2026年2月19日
自発的なレビュー
Seascanner UK からの回答
Hi Marzena,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Shannon was able to quickly help correct the name on your booking and put your mind at ease. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
All my cruises booked with Seascanner!
Booked all my cruises through this company. They are excellent. A sales assistant Erin helped me to book my last cruise with MSC. Well done!
2026年2月20日
自発的なレビュー
Seascanner UK からの回答
Hi Vyacheslav,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that Erin provided excellent assistance with your MSC cruise booking and that you continue to trust us for all your cruises. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
I made a mistake with my address when…
I made a mistake with my address when booking this cruise. Having contacted Seascanner to rectify this, within 24hrs, I received an email from Shannon, informing me that my request has had a positive result. Many thanks for the speedy reply.
2026年2月19日
自発的なレビュー
Seascanner UK からの回答
Hi Brinley,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Shannon was able to quickly resolve the issue with your address and that you received a speedy reply. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
Great service from Liz @ Seascanner
I have booked two cruises so far with Seascanner and I am happy with the level.of service provided on both occasions.
Any queries I had, they were dealt expeditiously by Liz and her team.
2026年2月12日
自発的なレビュー
Seascanner UK からの回答
Hi Elena,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that you are happy with the level of service on both of your cruises and that Liz dealt with your queries so efficiently. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your upcoming cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
Can’t Book Everything in One Go
We booked an MSC cruise, was surprised to find that we couldn’t book the drinks package at the same, and this had to be submitted as a request later? This seems a bit long winded. We were then given the wrong information and prices, so haven’t bothered with the drinks package.
2026年2月14日
自発的なレビュー
Seascanner UK からの回答
Hi Martin,
Thank you for taking the time to share your review.
We’re sorry to hear about the difficulties you experienced with booking the drinks package. On certain cruises, such as our package deals or exclusive rates, drinks packages need to be submitted as a separate request after booking, and we understand this can feel a bit long-winded.
We also apologise for any confusion caused by the information or pricing you received. We appreciate your feedback and will be sure to take it on board as we continue to improve the booking experience for our customers.
Regards,
Seascanner Customer Support Team
Very good customer service
Just had top customer service from Erin at Sea Scanner. Great advice and guidance and very helpful. Top marks.
2026年2月18日
自発的なレビュー
Seascanner UK からの回答
Hi EHB,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Erin provided top customer service, offering great advice and guidance. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
Shannon assisted me with several things…
Shannon assisted me with several things within one call, responded quickly and was a pleasure to deal with.
2026年2月18日
自発的なレビュー
Seascanner UK からの回答
Hi Rachael,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that Shannon was able to assist you with several things in one call and that she was quick and a pleasure to deal with. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
Seascanner
Mitch from seascanner was so helpful and friendly. He helped with me with all of my requests! Very easy. Thank you Mitch.
2026年2月18日
自発的なレビュー
Seascanner UK からの回答
Hi Anne-Marie,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Mitch was so helpful and friendly, assisting with all of your requests and making the process very easy. We’ll be sure to pass on your kind words to him.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
Everything you need to book with confidence.
I would highly recommend booking with Seascanner!
We booked our recent MSC cruise through them and they were not only competitively priced but the customer service was excellent.
All queries were responded to within 24 hours (they guarantee 72 hours) and they were happy to speak to us to ensure we were happy with our booking and understand how everything worked if needed.
We are going on a cruise this summer which has been booked through another agent, and we were so impressed with Seascanner, the rest of our travel party have booked through them.
Before booking your next cruise, I would definitely check out their website and if unsure contact them as they are always happy to help so that you are well informed and can book with confidence.
2026年1月18日
自発的なレビュー
Seascanner UK からの回答
Hi Nicki,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that you found our customer service excellent and that all your queries were responded to quickly. It’s fantastic to know you felt well informed and confident throughout the booking process, and that you’ve recommended us to the rest of your travel party.
We hope you have a fantastic time on your upcoming cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
Naomi
I spoke with Naomi about needing to change my booking after a mistake. She dealt with it no problem, and I had mentioned about travelling with family members who have also booked so she went out of her way to create a link between our bookings.
Above and beyond service.
Thank you Naomi !
2026年2月18日
自発的なレビュー
Seascanner UK からの回答
Hi Laura,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Naomi went above and beyond to help with your booking and link it with your family members’ reservations. It’s fantastic to know she provided such thorough and attentive service. We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
Well-organised online service and support
Well-organised online service, with fantastic support from consultant Mitch, allowed me to catch and book a breathtaking adventure in two seas at once. I am looking forward to my cruise, and I'm sure it is only the beginning.
2026年2月17日
自発的なレビュー
Seascanner UK からの回答
Hi Sergii,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that Mitch provided fantastic support and helped you secure such an exciting cruise adventure. It’s wonderful to know that the experience was well-organised and enjoyable, and we’re excited for you as you look forward to your upcoming trip.
We hope you have a fantastic time on your cruise and we look forward to helping you again in the future!
Regards,
Seascanner Customer Support Team
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
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