I had an issue with my new water maker. I called and was treated above expectation by the team. They took the time and went above and beyond to make sure I got the correct parts and understood how to... もっと見る
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I bought the 40gph 24v model for our catamaran and did the installation myself. At one point I made a critical error-- I applied too much thread tape and ended up stripping out two (!) of the m... もっと見る
(1) Outstanding response time to technical questions. I've owned two of the Sea Water Pro water makers for 5 years and they still treat me like I just purchased the systems and am still in warranty.... もっと見る
We have a Seawater Pro Watermaker and we love it. Not only because it works perfectly but it is also simple, easy to maintain and most importantly the customer service is outstanding.
企業情報
当該企業による記述
SeaWater Pro makes only the highest quality marine water makers for boats and yachts. Our water makers are guaranteed to last because we do not use any electronics that can corrode or malfunction in marine environments. Our patented pressure regulators ensures that you will have a hassle free experience and that your SeaWater Pro water maker will run effectively and efficiently for years to come. All our water makers are manufactured in the U.S. under our highest standards.
連絡先
3233 SW 2nd Ave Suite #200, 33315, Fort Lauderdale, 米国
- 9548008800
- info@seawaterpro.com
- seawaterpro.com
4.9
優良
271件のレビュー
最近のレビュー依頼の記録はありません
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Great tasting water
Purchased the 40 gal/hr system three years ago and my guests are impressed with the quality of the water.
2024年11月2日
自発的なレビュー
Great Experience at Annapolis Show
Great Experience at Annapolis Show - Excited for My Water Maker!
I recently had the pleasure of visiting Seawater Pro’s booth at the Annapolis Boat Show, and I must say, the team was fantastic! Everyone I spoke to was knowledgeable, friendly, and willing to answer all my questions about their water makers. Their professionalism made the buying process smooth and enjoyable.
I just placed my order, and while I’m still waiting for the product to arrive, I’m confident that the water maker will meet my expectations given how thorough and pleasant my experience has been so far. I’ll update my review once the product is installed and running, but based on their customer service alone, I highly recommend Seawater Pro!
2024年10月11日
自発的なレビュー
Highly satisfied customer
Ordered our second system Sept 2024. First system has been performing flawlessly for 5 years and now have ordered a second system for another of my boats. Customer communication is quick and comprehensive. Easily a 5 star rating!
2024年8月2日
自発的なレビュー
Simple to install and easy of usese
Simple to install and easy of use, this watermaker is a must for the seasoned boater, we are using the 40 gal model since 2 years and it works great, we change the 3 pre filters every 6 months and we are good to go,the back flush is automatically done every 5 days with the simple timer. Any part needed can be purchased at Lowes or Home depot for a fraction of the price,the videos are easy to understand, and any problem,you call the service number and Mike will help you,he knows the watermaker very well since he build it.
Finally a simple and affordable watermaker.
2024年8月1日
自発的なレビュー
From first contact thru installation…
From first contact thru installation Mike Spanos and SewaterPro were knowledgeable, professional and timely. This level of service and quality continued for the years I have had my boat and put many houses on the water maker. On the rare occasion when I needed a part or needed advice they were there. Can’t say enough good things about SeawaterPro.
Chris Geankoplis
S/V Enosis II
2024年6月30日
自発的なレビュー
Bonjour à tous,
Bonjour à tous,
mon dernier poste a disparu?
Je me permets de rappeler mes principaux griefs.
Matériels de mauvaise qualité qui tombent en panne systématiquement. Mauvaise conception du tube porte membrane.
Cout pour 12 mois d'utilisation: 2 membranes 800€ , moteur pompe pression 700€ , pompe gavage 150€ , 2 embouts tube 370€ soit 2020 €.
Je vous laisse juge.
cordialement
2024年6月21日
自発的なレビュー
seawaterpro.com からの回答
Blackmail again? You're confusing me with Walmart. You're not getting any more free parts, we've gone through this over and over again, by the way thanks for reminding me to call my ex-wife.
If you want my help fix your attitude first, then we can talk.
Mike Spanos (owner of Seawater pro)
Fast response to all questions
Fast response to all questions. Knowledgable sales staff who gave great advice.
Looking forward to getting the equipment on site and testing its performance.
2024年6月4日
自発的なレビュー
We absolutely love our Seawater Pro…
We absolutely love our Seawater Pro water maker!! We have been using it now for over 2 years, with zero problems..
2024年4月18日
自発的なレビュー
I have a SeaWater Pro Watermaker for my…
I have a SeaWater Pro Watermaker for my Sailboat- so I had to have these limited edition Chairs to show my Support!
2024年3月26日
自発的なレビュー
Great business to work with!
It is great to work with a company that stands behind their product. Mike is very professional and takes care of his customers.
2024年2月5日
自発的なレビュー
Well I wanted to upgrade from 20 to 40…
Well I wanted to upgrade from 20 to 40 GPM but the website products didn't list it. But calling the phone number on the page allowed me to talk to a human and place the correct order. The previous Watermaker install took 3 days and works quite well, so wanted to upgrade to more capacitate.
2024年1月6日
自発的なレビュー
The high quality products and support
2023年12月13日
自発的なレビュー
The only experienced watermaker company
As usual great advice to tech questions and clear commercial info (client for 4 years now)
I could have rated 5 stars. But some « delay » in the emails. Nothing dramatic, but when you are in an emergency situation, you get stressed waiting for a critical advice. I still advise any boater i cross to shop with you for both the good products and great service you get.
2023年11月2日
自発的なレビュー
Great service stand by their product highly recommend
Can’t beat the service get to talk to a real person and so willing to do whatever they can to help product shiped out right away highly recommended this company
2023年8月23日
Phone was answered by a live person…
Phone was answered by a live person that knew the problem then sent the part from Florida to Grenada in 2 days. Extraordinary service.
2023年8月15日
Exemplary experience
Exemplary experience! Mike answered the phone, got the part we needed sent right off, and we're back up and running!
2023年8月21日
Great product and service
This watermaker works great and is simple to understand and use. It's also easy to install and "by boat dollars" very reasonable on price. Previously had a Spectra which cost a lot more money, hardly ever worked, and cost thousands to try and fix. Removed it from the boat to get something reliable.
Seawater Pro is the answer for us. It works!!!
Customer service which is rarely needed is great as well.
2023年8月14日
自発的なレビュー
Exceptional Customer Service is the key to success!
My hats off to the folks a Seawaterpro. They reached out to me after I had some concerns about the product and they were able to get me over the hump. No product is perfect but if it’s combined with exceptional customer service that’s what matters most.
The Seawater Pro water maker is definitely a good product and has value for the money! Space is a premium on all boats and the ability to locate the different components of the system in different locations was the only way I could get a water maker to fit on my boat.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
2023年7月31日
seawaterpro.com からの回答
Dear Mr Tim Taylor of City center yachts, I received 5 phone calls from your installer, every advice I give you you refused it. You redesigned my system and now you're upset because you couldn't get it to work. Every time I told you not to do it, you did it. So this review belongs to YOU. Rest assured you are the typical nightmare customer. It happens about once a year and I hope you are the first and the last for this year.
Empathy of humility is due when you follow instructions, if you start developing your own system and then you blame me for it on a public forum I somehow find myself fresh out of humility.
We've had more than five phone calls trying to explain how to install the boost pump but you refuse to listen to advice.
That's not customer experience, that's customer failing at his own experiments and venting at a public forum at the wrong guy.
Proof positive the pump is working is right here in this video. https://youtu.be/osRiJMDaIuI
1. I don't know what kind of engineer you are, I happen to be an aerospace engineer, I developed built and flew a Tip-jet helicopter. I know a thing or two about fluid and thermal dynamics. I also have 13 patents.
From one engineer to another, I'm having more problems with engineers than people who actually read the and follow simple instructions and pictures. I've spent countless hours researching pumps and developing these instructions, if you choose to ignore them at your expense you shouldn't blame me.
2. Your installer called me 5 times, he kept asking about sharing the cooling intake for your seekeeper gyro. He also told me that you are at least 6 ft away from the strainer. I told him repeatedly these are both bad ideas and it will not work. You could have saved a lot of money if you took my advice. Instead, you wasted your installers time conducting pump research and development. My boost pump, if you follow the instructions, will supply 70 ft of head pressure (30 psi), I have a video dedicated to installing the boost pump, did anybody bother to watch it?
3. I don't know how long my system will last because it's no longer my design, you have contributed your own engineering and fluid dynamics expertise to the system, so go ahead and source any parts you may need in the future. As an engineer you should enjoy research and development.
4. By sharing the cooling port of your seakeeper just voided the gyro warranty, did you know that?
5. You void the warranty of any watermaker by sharing intake ports, Spectra e.t.c...
6. I have over 5000 systems out there working fine with that exact pump and the same exact plastic fittings. Plastic fittings work better than hose clamps. My design works fine when you follow the instructions. I have been long enough in this business to know what works and what doesn't. You seem to have figured it all out in a couple of days and you couldn't wait to post a review.
7. I understand you are the owner of City center yachts, you are not just arrogant but also rude, you also lack basic professional courtesy considering you're in the business.
8. Of course it cost your fortune to have a professional install it, this is a do it yourself kit. The point is to do it yourself and save money.
9. As far as the plastic fittings, most new boats come with push to connect plastic fittings because they will never oxidize and they're not subject to galvanic corrosion. You should know that as an engineer.
10. If you're unhappy with your purchase please return it for a full refund, we are open weekdays from 9:00 a.m. to 5:00 p.m.
11. I built this business with blood sweat and tears, I accept professional criticism but I cannot stand professional arrogance.
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