SelenePets レビュー 

SelenePets からの回答

2日前

Hi Tonja! Thank you so much for sharing your experience and for giving Selene a chance! 💛 We understand how important it is to feel confident in a new purchase, especially after your experiences with other fountains, and we hope this one serves you and your furry friend well for a long time.

We're also glad our customer support team was able to clear up the subscription misunderstanding, arrange your cancellation and refund, and make the experience a positive one for you.

Your kind words about our team mean so much to us. We truly appreciate your trust and hope you and your furry friend have a wonderful experience with your new fountain! 🐾❤️

— The Selene Team

SelenePets からの回答

2日前

Your kind words about our customer support team mean a lot to us, Ellen! 💛 We're so glad we could be there to help with your fountain, even on a Saturday evening, and continue assisting until everything was resolved.

We understand how important it is to have your furry friend's fountain working properly, and we're happy our team could provide the attention and care you needed.

Knowing you felt supported throughout the process is something we truly appreciate. We're always here to help you and your furry friend whenever you need us! 🐶🐾❤️

— The Selene Team

SelenePets からの回答

2日前

Hi Dennis! Thank you so much for your thoughtful feedback! 💛 We're especially happy to hear that your furry friend is enjoying the fountain and drinking more water. Knowing it's making a positive difference in your little one's daily routine means a lot to us.

We're also sorry for the initial confusion surrounding the subscription, but we're glad our team was able to help you get it canceled and make the process easier.

We truly appreciate your patience, understanding, and kind words. Wishing you and your sweet pup many happy moments together! 🐶🐾

— The Selene Team

SelenePets からの回答

17時間前

Thank you so much for your kind words and for choosing Selene, Bahra! 💛 We're so happy to hear that Scout and Sugar are loving their fountain and that it's making things a little easier at home.

We truly appreciate the time you took to research different options before choosing us. It's wonderful to know that you're pleased with the fountain, the convenience of ordering supplies, and the care you've received from our customer support team.

Your trust and support mean so much to us. We hope Scout and Sugar continue enjoying their fresh water for a long time! Sending lots of love to your furry family! 🐶🐾❤️

— The Selene Team

SelenePets からの回答

2日前

Hi Patti! Thank you so much for your kind words! 💛 We're so glad our team was able to help you quickly and arrange the correct replacement filters.

It's especially lovely to hear that Belle is enjoying her fountain and drinking more water! Knowing that she's happy with it means so much to us.

We truly appreciate your patience and support. Sending lots of love to Belle, and we're always happy to help whenever you need us! 🐶🐾❤️

— The Selene Team

SelenePets からの回答

2日前

Hi Jennifer! Thank you so much for sharing your experience with us! 💛 We're happy to hear that all your furry friends have taken to their new fountain so well.

It's lovely that even your curious kitty has found a little entertainment in the motion-activated water! We're glad the fountain has become something your pets can enjoy in their own ways.

We truly appreciate your support and hope your whole fur family continues loving their fountain! 🐶🐱🐾

— The Selene Team

SelenePets からの回答

2日前

Hi Charles! Thank you so much for taking the time to share such a thoughtful review! 💛 It means a lot to know that our story resonated with you and inspired you to give Selene a try for Abbi4Paws.

We're so happy to hear that she's loving her fountain, and it's lovely that the neighborhood pups are enjoying it, too! We also appreciate your kind words about the fountain's quality and your confidence in our brand.

Regarding your question, the wireless fountain can also be used while plugged into a compatible power source. If you'd like any help with the setup, our team would be happy to guide you at info@selenepets.com.

Your trust, encouragement, and wonderful feedback mean so much to us. 🐶🐾❤️

— The Selene Team

SelenePets からの回答

2日前

Hi Pauline! 💛 We're glad you're enjoying your fountain and especially appreciate you mentioning the low-water indicator.

It's those little features that we hope make caring for our furry friends easier and give pet parents a little extra peace of mind.

We truly appreciate your kind words and support. We hope you and your furry friend continue enjoying your fountain! 🐾❤️

— The Selene Team

SelenePets からの回答

2日前

Thank you so much for your kind worda, Shahab! 💛 We're so happy to hear that your furry friend is loving her fountain and that it's giving you peace of mind knowing she has fresh, filtered water to enjoy.

It's also lovely to know that you're finding the subscription convenient for keeping her supplies on hand. We always hope to make caring for our furry friends a little easier, so hearing that you're happy with your experience means so much to us!

We truly appreciate your kind words, trust, and support. Wishing you and your sweet girl many happy days together! 🐶🐾❤️

— The Selene Team

SelenePets からの回答

2日前

Hi Georgia! Thank you so much for sharing your feedback! 💛 We're happy to hear that you're loving your fountain, and we truly appreciate your support!

We completely understand wanting to take a break when you already have plenty of supplies.

Please rest assured that your Health Bundle subscription has already been canceled, so you won't have to worry about any future renewals or charges. You're always welcome to subscribe again whenever you need more supplies!

Thank you again for your patience and for giving us the opportunity to help. We hope you and your furry friend continue enjoying your fountain! 🐶🐾❤️

— The Selene Team

SelenePets からの回答

2日前

We truly appreciate your kind words and the trust you've placed in us, Marilyn! 💛 We're glad your experience has been positive so far and that our customer support team was able to answer your questions quickly and thoroughly.

It means a lot to know that you already feel comfortable and supported, even before your fountain has arrived. We want every customer to feel confident that someone is always here to help whenever they need us.

Thank you for giving Selene a chance! We hope your fountain arrives soon and that your furry friend loves it just as much as we hope they will! 🐶🐾❤️

— The Selene Team

SelenePets からの回答

2日前

Thank you so much for sharing your lovely experience, Burt! 💛 We're so happy to hear that your furry friend has taken to his new fountain and is enjoying drinking more water.

We know how particular our pups can be about having fresh water, so it's wonderful that you've found something he genuinely enjoys while making your daily routine a little easier, too!

It means a lot to know the fountain has been worth it for you. We truly appreciate your support and hope your sweet boy continues enjoying his fresh water every day! 🐶🐾❤️

— The Selene Team

SelenePets からの回答

2日前

Hi Kathy! Thank you so much for sharing this with us! 💛 It's wonderful to hear that your girl has been enjoying her new fountain and that it's become such a comfortable part of her daily routine.

We know how much those little changes can mean when it comes to keeping our furry friends happy, and we're glad you've found something that works so well for her.

We really appreciate your kind words and support. We hope your sweet girl continues loving her fountain for a long time! 🐶🐾❤️

— The Selene Team

SelenePets からの回答

2日前

Thank you so much for taking the time to share your experience with us, Karen! 💛

We understand how important it is to feel informed while waiting for a new purchase, so we're happy our team could offer some reassurance along the way. We'll be sure to share your kind words with Iames!

We're also glad you've found our setup and maintenance emails helpful. We hope they'll make getting started with your fountain even easier once it arrives.

We truly appreciate your patience and trust. We hope your furry friend loves their new fountain, and we're always happy to help if you need anything! 🐶🐾❤️

— The Selene Team

SelenePets からの回答

2日前

Hi Mary! 💛 We're so glad Bailey Blue is enjoying his fountain and that you're feeling good about having fresh, clean water available for him.

It's also great to hear that you're finding the fountain easy to clean and refill, and that the sensor feature has been a convenient addition to his daily routine.

We truly appreciate you taking the time to share what you love about your fountain. Sending lots of love to Bailey Blue, and we hope he continues enjoying it every day! 🐶🐾❤️

— The Selene Team

SelenePets からの回答

2日前

We're so grateful for your kind words about our customer support team! 💛 It means a lot to know that we were able to help you through a difficult situation and make the experience a little easier.

We always want our customers to feel genuinely cared for, especially when they need extra assistance. Hearing that our team went above and beyond for you is something we truly value.

We're glad we could be there when you needed us, and we'll always be happy to help whenever you reach out again! 🐾❤️

— The Selene Team

SelenePets からの回答

2日前

We're so happy to hear that your furry friend is loving the fresh water from their fountain, Natalie! 💛

It's lovely knowing that you're pleased with your purchase and feel it was worth it. We always hope our fountains bring a little extra comfort to pets while making things easier for the people who love them.

We truly appreciate your support and hope your little companion continues enjoying their fountain every day! 🐾❤️

— The Selene Team

SelenePets からの回答

2日前

We're so happy to hear that all your dogs are loving their fountains, Bill! 💛 Knowing that you've chosen four Selene fountains for your furry family means a great deal to us.

It's wonderful that your pups are enjoying the fresh, flowing water, and we're glad the fountains have become such a great addition to your home.

We truly appreciate your continued trust and support. Sending lots of love to your whole fur family! 🐶🐾❤️

— The Selene Team

SelenePets からの回答

2日前

Hi Mackenzie! Thank you so much for sharing your thoughts and for choosing Selene for your furry friend! 💛 We're glad to hear that your ordering experience has been smooth so far, and we hope everything continues just as smoothly until your fountain arrives.

We also appreciate your honest feedback about replacement filters. We understand that ongoing supplies are something to consider, and we're grateful that you're giving our fountain a chance as part of caring for your pup.

We hope your doggie loves the fountain once it arrives! Thank you again for your trust and support. 🐶🐾❤️

— The Selene Team

SelenePets からの回答

2日前

Hi Julie! Thank you so much for your kind words and for sharing your experience! 💛 We're happy to hear that the pups in your care are enjoying the fountain and that you've had a positive experience with our customer support team.

We also appreciate your honest feedback about finding order information on our website. We understand how important it is to have easy access to your order details, and we'll be sure to share your comments with our team as we continue improving the experience.

If you ever need help finding an order update or accessing your information, please don't hesitate to reach out to us at info@selenepets.com. We're always happy to lend a hand!

We truly appreciate your support and the care you give to your furry companions. Wishing you and all the pups lots of happy days ahead! 🐶🐾❤️

— The Selene Team