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I emailed in June to have my subscription cancelled as per their Terms and Conditions, no response. I emailed again in July - no response. I just got charged again and Iâm fuming. I havenât even had t... ãã£ãšèŠã
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Ein passender Plan mit viel Background, Impulsen und Möglichkeiten der Umsetzung und Selbstreflexion . Ich kann nur selbst etwas verÀndern und bekomme hier wirklich gutes Werkzeug an die Hand, was mi... ãã£ãšèŠã
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App content is on procrastination, not self-esteem. It's great if you find that you are procrastinating, but if that's not your core issue, don't bother. The content of their daily emails is great, bu... ãã£ãšèŠã
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I never give 5 stars without a thorough experience. I'm only a few days in. It is delivering according to its promise: short daily activities that require me to be reflective. It's a web app so I... ãã£ãšèŠã
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The Self Esteem App is a mobile application designed to help users overcome the emotional and psychological challenges of low self-esteem. By using cognitive behavioral therapy, the app uses techniques to help users push through their lack of confidence, stop talking negatively about themselves, and make peace with any insecurities holding them back. After taking an initial quiz, users are provided with a specialized plan based on their answers. The plan includes daily lessons, life-changing insights, progress tracking, various resources and techniques, together with tools and content tailored to the answers provided.
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I emailed in June to have my subscription cancelled as per their Terms and Conditions, no response. I emailed again in July - no response. I just got charged again and Iâm fuming. I havenât even had the app on my phone for over a year and they keep charging me and not responding to my emails. CANCEL MY GD SUBSCRIPTION.
Selfesteem ããã®åç
Hi Megan,
Thank you for bringing this to our attention, and weâre truly sorry for the frustration this situation has caused. We completely understand how upsetting unexpected charges and unanswered emails can be. Please be assured that our team takes concerns like this very seriously, and we would like to help resolve this as quickly as possible.
Kindly reach out to us directly at hello@selfesteem.app so we can locate your account, review what happened in detail, and ensure your subscription status is properly handled. Our priority is to clarify the situation and work toward a fair resolution for you.
â The SelfEsteem App Team
If I could zero stars I would. The app is so really just literature on self esteem that is common knowledge or a therapist can tell you. To cancel you have to email a random email that no one replies to.
Selfesteem ããã®åç
Hi Melinda,
Thank you for sharing your feedback. Weâre sorry to hear about the difficulties youâve experienced. Please reach out to us directly at hello@selfesteem.app so we can assist you promptly with any questions or cancellation requests.
â The Selfesteem.app Team
I have had a membership with the self esteem app for a few months and emailed their support email to cancel my subscription. It has been over 4 days since I sent it with no reply. The app was very useful, but currently I am getting charged 50$/mo for no reason.
Selfesteem ããã®åç
Hi Nick,
Thanks for sharing your experience. Weâre glad you found the app useful, and we want to make sure your subscription issue is resolved quickly.
Could you please email us directly at hello@selfesteem.app so our team can assist you with canceling and reviewing the charges?
â The SelfEsteem.app Team
I also am having issues cancelling my subscription. I reached out via email on 8/24 and haven't gotten a response. There's no other way to cancel!! Very frustrating since they don't respond even though they say they'll respond in 24-72 hours...
Selfesteem ããã®åç
Hi Ashley,
Thanks for sharing your experience. We understand how important it is to feel in control of your subscription.
Our support team is reviewing your request, and youâll receive confirmation shortly. For the quickest resolution, please contact us at hello@selfesteem.app so we can ensure your cancellation is processed smoothly.
We appreciate your patience and are committed to making this right.
â The Selfesteem.app Team
The app nor site allows you to end your subscription. There is no way of communicating about your account. neither the app or site has billing, password, registration info etc⊠its just name and thats it⊠the only way to communicate is thru the email address external to the app or site
theres been no updates to the app in over 2 years⊠so strange. seems defunct to me.
yet they have charged my cc for a fee. i had no idea that there was an annual fee. I've received no emails from them notifying me of a renewal. Ive received no emails from them since 8/2024.
theres no place to check my current preferences. that page just shows name and whether i want to unsubscribe⊠no option to see current settings.
i have send an email to their hello at selfesteem dot app to request cancellation. hopefully i hear from them thru this site or the email i sent to them.
Selfesteem ããã®åç
Hi Sara,
Thanks for sharing your experience. Weâre sorry to hear about the difficulty youâve had managing your subscription and reaching out for support. Thatâs not the experience we want for our users. To clarify, the best way to handle account or billing requests is by emailing us at hello@selfesteem.app, and our team will assist you directly with cancellation and subscription details.
We appreciate your feedback about app updates and account management, and weâll be sure to share it with our team as we continue improving the service.
â The SelfEsteem Team
App content is on procrastination, not self-esteem. It's great if you find that you are procrastinating, but if that's not your core issue, don't bother. The content of their daily emails is great, but it doesn't match the app. Additionally, the app is very buggy. Constantly having to force quit, or navigate between pages to get the daily content to show up
Selfesteem ããã®åç
Hi Colin,
Thank you for your thoughtful feedback. Weâre glad to hear the daily emails have been valuable for you.
Weâre sorry the app content didnât meet your expectations. While procrastination is a common barrier to self-worth, we recognize itâs not everyoneâs main focus. Your insight helps us improve clarity around what the app offers and where it can grow.
Weâve also flagged the technical issues with the team so they can investigate and resolve them. Thanks again for helping us make the experience better.
- The Selfesteem.app Team
I email asking question how to use app and what to expect. I never get a answer and never seem to matter how many email I sent
Selfesteem ããã®åç
Hi Kent,
Thank you for reaching out, and weâre truly sorry to hear that you havenât received a reply to your emails.
Please know that we respond to all messages within 24 hours, so itâs possible our replies may have ended up in your spam or junk folder. We kindly ask you to check there just in case.
If you still donât see a response, feel free to email us again at hello@selfesteem.app, and weâll make sure your message is prioritized.
Weâre here to help and want to ensure you get the guidance you need to make the most of the app.
Warm regards,
The SelfEsteem.app Team
They don't reply to cancellation emails. Am concerned they are going to try to renew this again. I have emailed twice with no responses. There is no reply.
Selfesteem ããã®åç
Hello,
Weâre really sorry to hear about the trouble youâve had reaching us and understand your concern about cancellation.
Please email us directly at hello@selfesteem.app so we can assist you right away. Weâve also requested more details through your review here to help us locate your account faster and ensure your subscription is properly handled.
Weâre here to help and will make sure this is resolved for you.
Warmly,
The SelfEsteem.app Team
I used to feel invisible. Now I feel like I matter â and thatâs all thanks to this app.
Selfesteem ããã®åç
Hi Bertha,
Thank you for trusting us with such a powerful reflection. Knowing the app helped you reconnect with your sense of worth is the highest affirmation of why we do this work.
Youâve always mattered â weâre just grateful to be part of the journey where you could feel it, too.
With deep appreciation,
The Selfesteem.app Team
From brutal self-criticism to gentle encouragement â this app was the bridge.
Selfesteem ããã®åç
Hi Edith,
Thank you for sharing such a powerful message.
Your words truly moved us. Thatâs exactly the kind of transformation we hope to support with every affirmation, every session, every moment inside the app.
It means the world to know that Selfesteem.app could be part of your journey toward greater self-kindness. Please know weâre always here, cheering you on, one gentle reminder at a time.
With gratitude,
The Selfesteem.app Team
You must pay for a subscription when you first download the app, but neither the app or the website has a page for the subscription information, not your signup date or renewal date or anything you can do to monitor your plan details, let alone edit them.
They send no communications, but just auto-charge you for renewal and when you ask to cancel or be refunded, they claim you agreed to this when initially signing up and will not do so without 24-hrs notice before the renewal date, but again, there is no way for you to know WHEN this is happening because there are no emails about it nor is it available information on the app or their website.
Horrible company and business model, stay away from these guys at all costs.
Update 5/13:
I am editing my commet because Trust Pilot has informed me the company is trying to have my review removed because they think it is inauthentic. Like their reply says: this information was DISPLAYED at sign-up, but that was it. If it was buried in the agreed upon terms that I would have no way to view/edit this information without directly interacting with their support team, then so be it. My review is low because there is no record of it provided to you, or available to you, after you move past that initial sign-up screen on the app. Nothing in your profile on the app or their website, you have no personal record of anything you agreed to after you leave that inital sign-up page. I still have my sign-up confiramtion email and this information is not there either, just some onboarding tips about how to get the most out of the app's services. So this company gets 1-star for it's horrible handling of service and SNEAKY ways of auto-billing you because again, you have no record of it, and you have no way to view, let alone edit, your subscription details without contacting their customer service. Why this information is not available to you, the customer, in your own profile, is the question you should be asking yourself. Also note: this is not a US based company. When the subscription renewed, the only reason I knew about it was because my bank informed me of an international transaction and this was it. Otherwise, I would have ended up by like of the other bad reviews where I was repeated charged without my knowledge because they don't send you a reminder about it, nor a confirmation when you pay. You've been warned.
Selfesteem ããã®åç
Hi Ra,
Thank you for sharing your feedback.
Weâre sorry to hear about your frustration. To clarify, the subscription detailsâincluding the billing cycle, renewal policy, and cancellation termsâare displayed clearly during the sign-up process, at checkout, on the thank-you page, and are also outlined in our FAQ section.
We understand it can be frustrating if a renewal catches you by surprise, which is why we do our best to present this information transparently before purchase. That said, we take your feedback seriously and will continue working on making subscription management more accessible within the app and on our website.
If you have any questions about your account or would like help locating your renewal date, feel free to reach out to us directlyâweâre here to help.
Warm regards,
The Selfesteem.app Team
Although the app helped me, be aware of the payments..Oh boy I didnât pay enough attention and it kept going so Iâm now roughly 280$ short because I wasnât aware of the subscription going - they donât even send you a reminder that it was renewed. So when you forget about the app you once used, youâre almost tricked.
Selfesteem ããã®åç
Hi Ondra,
Thank you for your feedback and weâre really sorry for the confusion. We completely understand how frustrating it can be to discover unexpected charges.
Our subscription terms are shared clearly during signup, and we aim to be transparent. However, we take cases like this seriously and are happy to review your situation. Please reach out to us at hello@selfesteem.app so we can look into your account and see what we can do to help.
Warm regards,
The Selfesteem.app Team
FRAUD!
I paid for a subscription one year ago and then stopped my subscription. Iâve just looked at my bank account which I donât use anymore to find that they have charged me and I have gone into overdraft!!
I demand a refund on this instantly. I have emailed already. Absolute scum bags.
Selfesteem ããã®åç
Hi Adam,
Weâre truly sorry to hear about your experience. We understand how upsetting it is to be charged after canceling a subscription. If a charge occurred despite a cancellation, that absolutely shouldnât happen and we want to fix it right away.
Weâve seen your message and our support team will prioritize your case. Please check your inbox for a response soon. If you havenât heard from us yet, please reach out again at hello@selfesteem.app with your account email so we can resolve this swiftly.
Kind regards,
The Selfesteem.app Team
Uses every dodgy trick in the book down to the fake discount timer. On people struggling none the less. Wont even tell you what you're buying. Pay and find out i guess lol
"The discount timer is intended to create a sense of urgency"
ð€£ eat shit
Selfesteem ããã®åç
Hi JakO,
Thank you for taking the time to share your thoughts about your experience with Selfesteem.app.
We strive to be transparent about our offerings and the pricing structure on our platform. The discount timer is intended to create a sense of urgency, but we understand how it can come across as misleading, and we appreciate your feedback on this matter.
Our goal is to provide valuable resources for those seeking to improve their self-esteem and mental well-being. If you have any further suggestions or concerns, please donât hesitate to reach out. Your feedback is crucial in helping us improve.
Best regards,
The Selfesteem.app Team
Need to have easier access to app and course but I do enjoy the content and tips.
Selfesteem ããã®åç
Hi Renee,
Thank you for your valuable feedback regarding your experience with Selfesteem.app. Weâre glad to hear that you enjoy the content and tips we provide!
We understand that easier access to the app and courses is important, and we appreciate your suggestion. Our team is always looking for ways to improve user accessibility and enhance the overall experience.
If you have specific ideas or features youâd like to see, please feel free to share. Your insights help us make meaningful improvements.
Thank you again for your support, and we look forward to continuing to provide you with valuable content!
Best regards,
The Selfesteem.app Team
Truly amazing feedback and helpful confident tips to help you throughout your daily life.
Selfesteem ããã®åç
Hi Chris,
Weâre so thrilled to hear that Selfesteem.app has been truly helpful in providing you with tips to boost your confidence and improve your daily life. Your kind words mean the world to us and motivate us to keep enhancing our content.
If you have any feedback or additional suggestions, weâd love to hear them. Thank you for letting us be part of your self-improvement journey!
Warm regards,
The Selfesteem.app Team
helped me quite a lot emotionally, better than any therapist iâve had
Selfesteem ããã®åç
Hi Mig,
We are incredibly grateful to hear that Selfesteem.app has made such a significant emotional impact on your life. Knowing that itâs been more helpful than past experiences with therapy is truly humbling.
If you ever need additional support or have suggestions for us to improve, please donât hesitate to get in touch at support@selfesteem.app. Weâre here for you!
Wishing you continued growth and confidence,
The Selfesteem.app Team
I like the content but itâs a little bit strangely worded. Also, the interface is a bit clunky. The materials have been pretty helpful overall though. I think it has made a difference.
Selfesteem ããã®åç
Hi Molly,
Thank you for sharing your thoughts about Selfesteem.app! Weâre glad you found the content helpful and noticed its positive impact on your life. We appreciate your feedback about the wording and the interfaceâyour insights are invaluable as we strive to improve the app experience.
If thereâs anything specific youâd like to share or suggest, please feel free to reach out to us at support@selfesteem.app.
Thank you for being part of our community!
Best regards,
The Selfesteem.app Team
It's a great app. Very detailed lessons and learning material
Selfesteem ããã®åç
Hi Risas,
Thank you for your positive feedback!
Weâre thrilled to hear that youâre finding Selfesteem.app to be a great resource with detailed lessons and learning materials. Our team works hard to provide valuable content that helps our users grow and thrive. If you have any specific topics or features youâd like to see in the future, please feel free to share your suggestions!
Best regards,
The Selfesteem.app Team
I have been having hard time, but thanks to this app, i'm getting better and overcoming my obstacles in life.
Selfesteem ããã®åç
Hi Jocedir,
Thank you for sharing your experience with us.
Weâre so glad to hear that Selfesteem.app is helping you navigate through tough times and overcome obstacles in your life. Your progress is what motivates us, and weâre here to support you on your journey. If you ever need additional resources or have questions, donât hesitate to reach out!
Wishing you all the best,
The Selfesteem.app Team
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