I emailed in June to have my subscription cancelled as per their Terms and Conditions, no response. I emailed again in July - no response. I just got charged again and I’m fuming. I haven’t even had t... もっと見る
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レビュアーのコメントを見てみましょう
Ein passender Plan mit viel Background, Impulsen und Möglichkeiten der Umsetzung und Selbstreflexion . Ich kann nur selbst etwas verändern und bekomme hier wirklich gutes Werkzeug an die Hand, was mi... もっと見る
企業が回答しました
App content is on procrastination, not self-esteem. It's great if you find that you are procrastinating, but if that's not your core issue, don't bother. The content of their daily emails is great, bu... もっと見る
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I never give 5 stars without a thorough experience. I'm only a few days in. It is delivering according to its promise: short daily activities that require me to be reflective. It's a web app so I... もっと見る
企業が回答しました
企業情報
当該企業による記述
The Self Esteem App is a mobile application designed to help users overcome the emotional and psychological challenges of low self-esteem. By using cognitive behavioral therapy, the app uses techniques to help users push through their lack of confidence, stop talking negatively about themselves, and make peace with any insecurities holding them back. After taking an initial quiz, users are provided with a specialized plan based on their answers. The plan includes daily lessons, life-changing insights, progress tracking, various resources and techniques, together with tools and content tailored to the answers provided.
連絡先
3.1
まあまあ
223件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
No response from customer service
App is useful, but no response from the customer service regarding cancelations (I’ve sent 3 emails over the last two weeks). I see that people are having similar issues. This is my another attempt to get in contact with somebody that would be able to assist me with this.
UPDATE - I have received a response here on Trustpilot (down below), and sent another email (5th so far) regarding the cancelation and still no answer (but somebody is answering to reviews on here). Make it make sense. Very disappointing.
2023年12月29日
Selfesteem からの回答
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced. We understand the importance of addressing concerns promptly. Could you please email us at hello@selfesteem.app with your details? We'll investigate this matter thoroughly and ensure a swift resolution. Your satisfaction is our top priority.
- Lily
Lots of activities to get me thinking…
Lots of activities to get me thinking and to practise being flexible in thought.
Only reason I gave it 4 stars is because I can’t find information on whether I subscribed for 1 month without a further payment/deduction or whether I’m going to have an automatic deduction next month. It’s not simple to find like an Apple app subscription, for example.
2023年12月30日
自発的なレビュー
Selfesteem からの回答
Thank you for your positive feedback on the various activities offered by Selfesteem.app! We're thrilled to hear that the exercises are helping you think more flexibly. Regarding your concern about subscription information, we appreciate your feedback. We understand the importance of clarity in subscription details. Our team is actively working on improving the transparency of subscription information to make it as user-friendly as possible. Rest assured, we want your experience to be straightforward, and we're committed to addressing this issue promptly. If you have any further questions, feel free to reach out to our support team, and we'll be happy to assist you.
- Lily
A new me
I am going through a very tough transition and the self esteem app is keeping me focused and giving me the tools to learn to love myself something I have forgotten to do while in a relationship that stole my identity.
2023年12月24日
自発的なレビュー
Selfesteem からの回答
Thank you for sharing your experience with Selfesteem.app during this challenging transition. We're honored to be a part of your journey towards self-love and focus. Remember, you're not alone, and we're here to support you every step of the way. If there's anything specific you'd like to see improved or added to enhance your experience, feel free to let us know. Wishing you continued strength and growth on your path to rediscovering yourself.
- Lily
Daily Reminder
It is a good daily reminder to keep going on this journey of self positivity. I actually have bought a small journal to write in everyday. It helps to actually write down answers for the daily exercises. This is all new to me but I know I need this for my relationship with my wife and especially for myself! I'm grateful that I found this app!!
2023年12月24日
自発的なレビュー
Selfesteem からの回答
We appreciate your positive feedback and are thrilled to hear that Selfesteem.app is serving as a helpful daily reminder for your journey towards self-positivity. Journaling is a fantastic way to engage with the daily exercises, and we're glad you've found a routine that works for you. Should you ever have suggestions for improvements or new features, we're all ears. Here's to continued growth and a stronger relationship with both yourself and your wife!
- Lily
I am enjoying the app but there are problems
I am enjoying the app, but sometimes it does not work, it won’t let me pull up the next lesson or all the features won’t work. Eventually (a few days later) all of the features will work; but it should work immediately each time.
2023年12月23日
自発的なレビュー
Selfesteem からの回答
Thank you for enjoying Selfesteem.app, and we apologize for any inconvenience you've encountered with the app's functionality. We're actively working to address issues like the delay you mentioned in accessing lessons and features. Your patience is greatly appreciated as we strive to make your experience seamless. If you encounter further issues or have additional suggestions, please don't hesitate to reach out. Your feedback is crucial to our ongoing improvements.
- Lily
Well developed to reward “you get what you put in”
This has been incredibly thorough and well thought out.
The ability to not only go at my own pace while still having a recommended pace is huge.
You get what you put into this. Give it the hard work, and it will meet you with steps and knowledge.
2023年12月23日
自発的なレビュー
Selfesteem からの回答
We're delighted to hear that you find Selfesteem.app thorough and well-thought-out. The flexibility to navigate at your own pace while having a recommended pace is a key feature we aim to provide. Your dedication to putting in the hard work is truly commendable, and we're thrilled that you're reaping the benefits of the steps and knowledge offered by the app. If there's ever anything specific you'd like to highlight or suggest for enhancement, feel free to share. Keep up the great work on your self-esteem journey!
- Lily
I am a recovering alcoholic
I am a recovering alcoholic. I began drinking to help me with low self esteem and social anxiety. Now that I'm sober I have to learn how to actually work on my issues rather than covering them up with alcohol. This App is giving me the tool's and insight I need to overcome these issues.I highly recommend it to anyone suffering with low self esteem.
2023年12月6日
自発的なレビュー
Selfesteem からの回答
Thank you for sharing your journey with us. We're truly inspired to hear how Selfesteem.app is aiding you in overcoming challenges and working on your self-esteem. Your recommendation means a lot, and we're here to support you every step of the way. If you ever need additional tools or insights, feel free to reach out. Wishing you continued success in your recovery.
- Lily
I've been using it for 5 days
I've been using it for 5 days, so It's helpful or not? I don't know yet. Overall app is running smoothly and contents are seems helpful to me. When i get to end of it, i might update my review.
2023年12月6日
自発的なレビュー
Selfesteem からの回答
Thank you for trying out Selfesteem.app! We appreciate your initial thoughts, and we're here for you as you continue your journey with the app. If there's anything specific you'd like assistance with or if you have feedback along the way, please feel free to reach out. We look forward to hearing more about your experience after further exploration.
- Lily
App that really opens up your eyes
This app is so easy to use and not overwhelming to complete my daily tasks. Setting aside a quick 10 minutes each morning helps me take what I’ve learned that day and apply it throughout my experiences for the remainder of the day. Would recommend to help uncover your inner self esteem.
2023年12月5日
自発的なレビュー
Selfesteem からの回答
We're delighted to hear that you find Selfesteem.app easy to use and that it fits seamlessly into your daily routine. It's fantastic that dedicating just 10 minutes each morning has proven beneficial for you. If there's anything else you'd like to explore within the app or if you have suggestions for improvement, please let us know. Thank you for recommending us to others!
- Lily
Selfesteem からの回答
We apologize for any inconvenience you've experienced. We take your concerns seriously and would like to investigate this matter further. Could you please email us at hello@selfesteem.app with more details so that we can assist you promptly? Thank you.
- Lily
No way to cancel a subscription
Trying to cancel my subscription with no answer via email as per below.
I was charged a second time when I didn't agree with the renewal.
2023年11月24日
Selfesteem からの回答
We're sorry to hear about the trouble you've encountered. We apologize for any inconvenience caused by the renewal charge. Please reach out to us at hello@selfesteem.app with your account details so we can investigate and resolve this issue for you. Thank you for bringing this to our attention.
- Lily
The app is great for helping me uncover…
The app is great for helping me uncover things about myself and getting me to look more inward and change those negative feelings. I wish there was some sort of feedback related to the responses given. I get this is difficult to do but a more personalized experience would be helpful
2023年11月24日
自発的なレビュー
Selfesteem からの回答
Thank you for sharing your positive experience with Selfesteem.app! We're thrilled to hear that the app has been instrumental in helping you explore aspects of yourself and shift negative feelings. Your journey toward self-discovery and improvement is important to us.
We appreciate your suggestion regarding personalized feedback related to the responses given. Your feedback is incredibly valuable, and we understand the importance of a more tailored experience. While providing personalized feedback can be challenging, we are actively exploring ways to enhance the app's features to offer a more individualized and supportive experience.
If you have any specific ideas or preferences regarding the type of personalized feedback you'd find most beneficial, please feel free to share them with us. Your insights play a crucial role in shaping the future development of our app.
Thank you for being a part of the Selfesteem.app community, and we're excited to continue supporting you on your journey toward positive change. If you have any further feedback or questions, don't hesitate to reach out.
- Lily
I Love and appreciate this app
I do appreciate an app which walks you through each step and provides a breakdown of the content. The questions allow time to think and to become self awareness that leads into self reflection.
2023年11月21日
自発的なレビュー
Selfesteem からの回答
Thank you for taking the time to share your positive experience with Selfesteem.app! We're delighted to hear that you appreciate the step-by-step guidance and content breakdown provided by our app. It's fantastic to know that the thoughtful questions contribute to self-awareness and reflection.
We're continuously working to enhance our users' experience, and your feedback reinforces our commitment to providing valuable and meaningful content. If you have any further suggestions or comments, please feel free to share them with us. We appreciate your support!
- Lily
I paid $70 for a 3-month experience and…
I paid $70 for a 3-month experience and received only 13 emails. Then I emailed them and got no reply, but I got the emails starting from Day 1 again. It's Day 38 so far and I'm half expecting it to stop soon because the first time I contacted the "Team" I didn't get a reply and today I got charged $104 even after paying the whole amount up front!! Thankfully, my credit card doesn't support that transaction for some reason, but it confirms my suspicion that it's definitely a scam. They post no address on their website or a phone number. Their Insta account should be banned.
2023年11月4日
Selfesteem からの回答
We are truly sorry for the inconvenience you've faced regarding the emails and the lack of a timely response. This is not the experience we aim to provide, and we apologize for any frustration caused. To ensure we address your concerns properly, please reach out to us at hello@selfesteem.app. We will investigate the matter promptly and work towards a resolution.
- Lily
So i’m on a self healing journey as…
So i’m on a self healing journey as well as finding my place in adult hood as I keep getting older ALSO for healthier relationships and I have shared these with my counselor and she seems to have nothing but positive hopes for this to work and she thinks it will help a lot.
2023年10月25日
自発的なレビュー
Selfesteem からの回答
Thank you for sharing your journey with us! We're thrilled to hear that Selfesteem.app is a valuable part of your self-healing and personal growth process. It's wonderful to know that your counselor is supportive of your use of the app and has high hopes for its positive impact on your life. We're here to support you every step of the way, and we wish you continued success and healthier relationships on your path to self-improvement.
- Lily
It's good to sit down & think things…
It's good to sit down & think things through. The prompts are helpful. 1 star off because the app is inconsistent with reminding me to sit & be mindful.
2023年10月25日
自発的なレビュー
Selfesteem からの回答
We appreciate your feedback and are delighted that you find our prompts helpful for self-reflection. We're sorry to hear about the inconsistency in the reminders to be mindful. We're continuously working to improve our app, and your input is invaluable in this process. We'll take your feedback into consideration to enhance the reminder feature for a more consistent experience. Thank you for bringing this to our attention, and we look forward to providing you with an even better experience in the future. Your input is essential for making Selfesteem.app even more effective for our users.
- Lily
This is a scam
I bought the app and the upsale 3m and yearly membership and eBooks after seeing an advert on Pinterest for childhood trauma. What I received was a login to a page with 90 exercises. The 90 exercises do not cover a 3 months or year membership.
As soon as I logged in and noticed this I tried to contact the seller and there was no clear way to contact seller or cancel the membership.
Then I thought maybe after doing an exercise it'll tell me something about the plan and membership. I did an exercise and nothing, and tried two others which were literally useless as I didn't even do them those were already part of my daily routine and to read a text on the app. I already journal and meditate, etc. From those 3 exercise there was nothing regarding childhood trauma or anything.
Eventually I found an contact email, I sent an email and never received a reply from seller.
As I bought through PayPal I raised a case to request refund. The response from the seller is that it is a digital service therefore no refund is possible. I have sign up to many different apps before and all have a number of days for you to get a refund if you are dissatisfied. Forcing someone that hate what you offer to stay just brings bad reviews after all.
I raised the case again with PayPal as on the app there is no membership, there are a set number of exercise and no yearly or 3m membership what so ever. The seller is literally stealing from the customer. Moreover, they don't even send a broken down invoice with the details from the transaction.
If I could give negative stars I would. This is a scam.
I am still fighting for a refund via PayPal of the memberships I bought.
I would never recommend this app and seller to anyone.
2023年9月3日
Selfesteem からの回答
We're sincerely sorry to hear about your experience with our app. This is certainly not the level of service we aim to provide. We appreciate your feedback and want to investigate this thoroughly to resolve the issue.
Please email us at hello@selfesteem.app with your details, and we'll work to address your concerns promptly.
- Lily
Horrible scam
Horrible scam! Not an “app” more like sporadic and random emails. I only signed up for a month to try it out and have been emailing (because no phone number) to cancel the other fraudulent charge on my credit card. I’ve gotten no response from the company. The emails were insightful but not the “personalized program” they promise. Don’t waste your money.
2023年9月19日
Selfesteem からの回答
I'm deeply sorry to hear about your disappointing experience with Selfesteem.app. This is certainly not the experience we want our users to have. I apologize for any frustration you've encountered, including the lack of response regarding your cancellation request.
To address your concerns and provide a resolution, could you please reach out to us via email at hello@selfesteem.app with your account details and the issue you're facing? Our team is committed to investigating this matter thoroughly and ensuring a satisfactory resolution for you.
Thank you for bringing this to our attention, and we appreciate your patience as we work to make things right.
- Lily
So far so good
So far so good! The lessons are easy to follow and I don’t feel pressured to get them done! It has made an impact on my mental health and I look forward to working with them and seeing how much I grow in the future.
2023年9月4日
自発的なレビュー
Selfesteem からの回答
We're thrilled to hear that you're having a positive experience with Selfesteem.app! It's wonderful to know that the lessons are making a positive impact on your mental health and that you feel comfortable with the pace. We're here to support your personal growth journey, and we can't wait to see how much you continue to thrive in the future. If you ever have any questions or suggestions, please don't hesitate to reach out. Your feedback is invaluable to us!
- Lily
Good but felt very “school-ish”
I feel like there’s a lot of good principals and information. But it feels very textbook & homework like. I’m not really sure how it could be any different but if you could find a good way to make it a little more interactive & fun would be good :)
2023年9月4日
自発的なレビュー
Selfesteem からの回答
Thank you for your valuable feedback! We're delighted to hear that you appreciate the principles and information provided by Selfesteem.app. We understand your desire for a more interactive and enjoyable experience. We're constantly working on improving our platform, and we'll certainly take your suggestion into consideration. Creating a more engaging and fun learning environment is something we are actively exploring to enhance your experience. Stay tuned for updates, and if you have any more ideas or specific suggestions, please feel free to share them with us. Your input helps us make Selfesteem.app even better for all our users.
- Lily
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