Product arrived promptly and was well packaged. I was aware the product was a 2nd user discounted offer, significantly cheaper than new, but the casing is damaged and discoloured. More like something... もっと見る
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レビュアーのコメントを見てみましょう
Disappointed that I was unable to claim VAT back on this purchase. I recommend that that the site take more steps to simplify this so that it is not an issue moving forwards!!
We recently ordered a hospital bed for my 90-year-old grandmother who has arthritis in her hip. Selfimed were nothing but helpful with their prompt replies to my queries regarding VAT exemption and ar... もっと見る
企業が回答しました
Ordered reconditioned oxygen concentrator. Good price. Great customer service, even AI worked! Fast delivery via Fed Ex. Really well packaged. Highly recommend. Only downside I would say is no warrant... もっと見る
企業が回答しました
企業情報
当該企業による記述
SelfiMed UK (company number: 14306139) specialises in the sale and distribution of both new and pre-owned medical equipment. Our inventory is directly sourced from prominent medical institutions within the UK, ensuring the utmost standard and quality. Through this approach, we extend our services to global hospitals, particularly those facing financial constraints that impede them from acquiring new equipment at inflated costs. Additionally, for disabled or critically ill patients requiring top-quality medical equipment within a limited budget, SelfiMed UK is dedicated to meeting their needs and expectations, ensuring access to essential tools for better healthcare.
Delivery Promise
Next-Day Delivery
Next Working Day Delivery is available Monday to Friday for orders placed before 12 noon. Please note that heavy and bulky items are excluded from this service.
連絡先
Unit 10, Twenty4 Secured Storage, LS12 4HP, Leeds, 英国
- +443301332808
- info@selfimed.com
- selfimed.com
4.0
ほぼ満足
232件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great product and fast service...
2026年1月12日
SelfiMed UK からの回答
Dear Bosko,
Thank you for your positive feedback. We are pleased to hear that you were satisfied with both the product and the speed of our service.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
SelfiMed UK からの回答
Dear Roland,
Thank you very much for your feedback. We are pleased to hear that you were satisfied with our service and the fast delivery.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
SelfiMed UK からの回答
Dear Hayley,
Thank you very much for your kind feedback. We are delighted to hear that you found our staff helpful and appreciated the range of medical equipment we offer.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
Part of my order was missing
Part of my order was missing. I requested help twice by the chat app and by email and have had absolutely no response after 48 hours. I've paid for two items and only received one. Very poor customer service.
2026年1月15日
自発的なレビュー
SelfiMed UK からの回答
Dear Quentin,
Thank you for your feedback.
We acknowledge that part of your order was initially missing, which we regret. As soon as this was brought to our attention, the missing item was dispatched promptly and has since been delivered, fully resolving the issue.
We always aim to address any concerns quickly and professionally and appreciate the opportunity to put things right. We hope this resolution reflects our commitment to customer service and may be taken into consideration when reviewing your experience.
Kind regards,
SelfiMed UK Customer Support
Товар до сих пор не получил какой отзыв вы ждете?
Товар до сих пор не получил, завис на таможне!!
2026年1月9日
SelfiMed UK からの回答
Thank you for your review.
According to the official UPS tracking update dated 19 January 2026, your shipment is currently held by customs because the required Power of Attorney documentation has not yet been provided by the receiver. Customs clearance is awaiting your confirmation.
This delay is not caused by our company. Your order was dispatched correctly and on time, and the tracking number was provided to you so that you could follow the shipment and liaise directly with UPS when required.
For international deliveries, customs authorities may request additional documents from the receiver. In this case, UPS is waiting for your confirmation in order to proceed with clearance.
We kindly ask that you contact UPS using your tracking number to provide the requested documentation so that your parcel can be released and delivered as soon as possible. Our support team also remains available if you need any assistance with this process.
We are always happy to help, and we encourage customers to contact us directly before leaving a negative review so we can resolve any issues promptly and professionally.
I wa satisfied with what I saw.
2026年1月19日
SelfiMed UK からの回答
Dear Amagbor,
Thank you for your positive feedback. We are pleased to hear that you were satisfied with what you saw.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
SelfiMed UK からの回答
Dear Mrs Nokukhanya Dube-Gwebu,
Thank you very much for your feedback. We are pleased to hear that you were satisfied with our service.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
SelfiMed UK からの回答
Dear Arcadius,
Thank you for your feedback. We are pleased to hear that you found our support prompt and helpful.
We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
very prompt delivery
very prompt delivery. clear and continuous communication from delivery team. Happy with the buy
2026年1月14日
SelfiMed UK からの回答
Dear Customer,
Thank you very much for your feedback. We are pleased to hear that your delivery was prompt and that the communication throughout was clear and consistent.
We appreciate your support and are glad you are happy with your purchase. We look forward to assisting you again in the future.
Kind regards,
SelfiMed UK Customer Support
SelfiMed UK からの回答
Dear Cécile,
Merci beaucoup pour votre retour. Nous sommes ravis d’apprendre que vous avez été satisfaite du rapport qualité-prix ainsi que de la rapidité de notre service.
Nous vous remercions pour votre confiance et restons à votre disposition pour toute future demande.
Cordialement,
Service client
SelfiMed UK
Everything just straight forward and…
Everything just straight forward and easy. I had asked a west coast Canadian company about this a month ago, they were still asking questions so I looked elsewhere and you came up trumps in 30 minutes, thanks.
Tony
2026年1月12日
SelfiMed UK からの回答
Thank you very much for your kind feedback, Tony. We are pleased to hear that everything was straightforward and that we were able to support you quickly and efficiently. We appreciate your trust and look forward to assisting you again in the future.
Excellent service
Excellent service, easy order and quick and safe delivery of fragile parts which were well packed.
The product was new, exactly as described. All in all excellent service.
2026年1月7日
SelfiMed UK からの回答
Thank you very much for your excellent feedback. We are pleased to hear that you found the ordering process easy, the delivery quick and secure, and the product exactly as described. We appreciate your trust in SelfiMed UK and look forward to supporting you again.
Fantastic service and perfect product
Ordered a product but accidentally put the wrong address. Delivery was urgent, but Royal Mail returned the parcel, causing a big delay (10+ days).
Called for help and the team was amazing. They were so friendly and polite. To fix my mistake, they spent extra to get my order to me ASAP.
Really appreciated their help. The assistant on the phone was fantastic.
Product itself is also 10/10.
Highly recommended! Great company that cares.
2025年12月29日
SelfiMed UK からの回答
Thank you very much for your fantastic feedback. We are delighted to hear that our team was able to assist you quickly and resolve the delivery issue, and that you were satisfied with both the service and the product. We truly appreciate your recommendation and your trust in SelfiMed UK.
SelfiMed UK からの回答
Thank you very much for your kind feedback. We are pleased to hear that you found our team helpful and that your experience was first class. We appreciate your trust in SelfiMed UK.
Grateful Ausie…
I was desperate after I left a crucial medial equipment part back in Australia. The Gentleman from SelfiMed went above and beyond to help me and resolve my issue. I am so grateful!
2026年1月1日
自発的なレビュー
SelfiMed UK からの回答
Thank you very much for your kind feedback. We are pleased to hear that our team was able to support you in such a difficult situation and resolve your issue promptly. We truly appreciate your trust in SelfiMed UK and wish you all the best.
Back-up CPAP machine -ResMed Airsense 10 Autoset CPAP Machine
Having travelled quite a bit this year; I was growing concerned about my current ResMed CPAP machine. Decided to purchase a back-up machine - I found used reasonably priced machine on the SelfiMed UK website and purchased. I was a little apprehensive - but set it up over the holidays to try out. It is so good, I have decided to make the SelfiMed machine my everyday one and relegate my original machine to 'travel machine'. ResMed Airsense 10 Autoset CPAP Machine arrived well packaged, looking clean almost new and appeared to be in working order with only 51 hrs of use on screen (50 - 100 hrs chosen). I edited the menu and used, only slight negative is no sim card, this was easily solved by using existing machine's sim and following directions on ResMed website. Absolutely brilliant. When I need another machine I will definitely use again. I would really recommend the company.
2026年1月3日
自発的なレビュー
SelfiMed UK からの回答
Thank you very much for your detailed and thoughtful feedback. We are delighted to hear that your ResMed AirSense 10 AutoSet CPAP machine exceeded your expectations and that you now feel confident using it as your main device. We are pleased that the condition, packaging, and usage hours were exactly as described, and that the SIM card solution was easily resolved. We truly appreciate your trust in SelfiMed UK and look forward to supporting you again in the future.
Only sent half a machine
Only sent half a machine.
It clearly states on the listing for the CPAP machine what is included with EVERY machine.
They only sent half the machine without the humidifier or any hose, mask, water tank etc. Which were expressly listed for the S9. They need to amend the listing. As it is I will be returning the machine forthwith.
2025年12月31日
自発的なレビュー
SelfiMed UK からの回答
Thank you for this feedback, However, it is clear that you did not read the description fully.
The unit you ordered costs you £119. I don't understand how you can expect an additional cpap mask (costs £120), humidifier (costs £69), water chamber (costs £54) all to come with it.
Below is clearly written on the description: with associated link: https://selfimed.com/products/resmed-escape-epr-s9-cpap-machine-with-humidifier?variant=55526694388037
What Is Included (All Models)
1 × ResMed S9 device (Escape Auto, AutoSet, or Elite, used, professionally tested and cleaned)
1 × Power supply with UK or EU plug
1 × ResMed carry bag (used)
Whats not included
H5i heated humidifier
1 × New water chamber
1 × New standard CPAP hose
1 × New CPAP mask (select mask and size)
1 × New CPAP cleaner
just purchased an OxiPro2 Pulse…
just purchased an OxiPro2 Pulse oximeter from SelfiMed UK received it today and very impressed with it and it's accuracy. Service from SelfiMed UK was great and their website is easy to navigate and and use. The OxiPro2 is a well made piece of medical kit. Please give SelfiMed UK a visit for your medical needs.
2025年12月31日
自発的なレビュー
SelfiMed UK からの回答
Thank you very much for this positive review on the final day of 2025. Wishing you a wonderful festive season.
The product supplied was as described…
The product supplied was as described and more importantly met our needs. The company delivered the goods on dates as stated and quickly even though it was the Xmas period.
2025年12月19日
SelfiMed UK からの回答
Thank you for this wonderful review. We are constantly trying to meet the 100% of next day UK delivery to all our orders placed before 12 noon. Happy new year
Impressed.
Excellent level of product details on web page, including many links to user documentation. Up front information about quality and 'mileage' on refurbushed machine
2025年12月17日
SelfiMed UK からの回答
Thank you for your feedback. We work hard to provide clear product information, including manuals and honest details about the condition and prior use of refurbished equipment. It is good to know this helped you make an informed decision. If you need any further clarification, we are always happy to assist.
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