SelfiMed UK レビュー 232

SelfiMed UK からの回答

2026年4月26日

Dear Customer,

Thank you for your feedback.

We take concerns about product safety very seriously, so it is important to clarify that not all medical devices are supplied in sterile, sealed packaging. Only products that are intended to be sterile are packaged in sterile sealed packaging. Many medical devices, especially reusable or non-invasive items, are non-sterile by design, and the absence of sealed packaging does not automatically mean that the product is unsafe.

Regarding your item, the product listing clearly described its condition and type. If a product is not sold as sterile, it should not be expected to arrive in sterile packaging.

Concerning customer service, we receive a large volume of emails, and automatic replies are sent advising customers to call or contact us via WhatsApp for urgent matters. Emails are still reviewed, but they may be answered later due to the volume we receive.

We are a legitimate business and always aim to describe our products transparently and ensure that items are safe and functional as intended. If you still require assistance, please contact us directly with your order details and we will be happy to review the matter.

Kind regards,
The SelfiMed Team

SelfiMed UK からの回答

2026年4月26日

Dear Customer,

Thank you for your review.

We are very pleased to hear that you found the purchase process easy and that the delivery was fast. Providing a smooth experience from order to delivery is always our goal.

We appreciate your support and hope to serve you again in the future.

Kind regards,
The SelfiMed Team

SelfiMed UK からの回答

2026年4月26日

Dear Customer,

Thank you for your review.

We are very pleased to hear that you found the purchase process easy and that the delivery was fast. Providing a smooth experience from order to delivery is always our goal.

We appreciate your support and hope to serve you again in the future.

Kind regards,
The SelfiMed Team

SelfiMed UK からの回答

2026年4月18日

We are genuinely disappointed to read this review, particularly after the time and effort invested in supporting this order from the outset. We had several discussions with you before purchase, prepared a quotation, and also provided a substantial discount as a gesture of goodwill.

The listing clearly stated what was included with the stretcher and what was not. It specifically explained that the push and pull poles were not included and were available separately as optional accessories. This was also communicated directly during our discussions, so there was no intention to mislead at any stage.

When you later told us that the initial unit was not satisfactory, we acted promptly and arranged for our own driver to collect it and exchange it for another one. We did this to resolve the matter quickly and fairly, despite the additional cost and inconvenience on our side.

In light of this, we do not believe your review fairly reflects either the product listing or the level of service provided. We have been transparent throughout, responsive to your concerns, and proactive in trying to reach a satisfactory outcome.

We remain available should you wish to discuss the matter further directly.

SelfiMed UK からの回答

2026年4月18日

Thank you very much for your kind review.

We are delighted to hear that you found our prices competitive, our website easy to use, and your delivery fast. We really appreciate your support and are pleased that you had a positive experience with us.

Thank you again for choosing SelfiMed.

SelfiMed UK からの回答

2026年4月18日

Thank you very much for your kind review.

We are pleased to hear that you found the service efficient, the payment process straightforward, and our team responsive. Your feedback means a lot to us.

We hope your delivery reaches you promptly and that you are fully satisfied once it arrives. Thank you again for choosing SelfiMed.

SelfiMed UK からの回答

2026年4月18日

Merci beaucoup pour votre avis.

Nous sommes ravis d’apprendre que votre commande est arrivée rapidement, bien emballée et à un bon prix. C’est exactement l’expérience que nous cherchons à offrir à nos clients.

Merci encore pour votre confiance et pour votre commande.

SelfiMed UK からの回答

2026年4月18日

Thank you very much for your thoughtful review.

We really appreciate your patience and understanding. Although there was a slight issue in obtaining the battery, we are pleased that the matter has now been resolved and that it is on its way to you.

Our team always works hard to put things right whenever any issue arises, so your feedback means a great deal to us. Thank you again for your trust and support.

SelfiMed UK からの回答

2026年4月18日

Thank you very much for your kind review.

We are delighted to hear that the transaction was smooth, the price was competitive, and communication met your expectations. We are also pleased that the next day delivery service added to your experience.

Thank you again for choosing SelfiMed.

SelfiMed UK からの回答

2026年4月18日

Thank you very much for your kind review.

We are delighted to hear that you found the ordering process easy and that our team was helpful when changes were needed. We always do our best to make things as smooth and straightforward as possible for our customers.

Thank you again for choosing SelfiMed.

SelfiMed UK からの回答

2026年4月18日

Here is a professional Trustpilot response you can post:

We are sorry to hear about your disappointment.

Your order was placed with a next day delivery service, but this service applies from the point of collection by the courier rather than from the moment the order is placed. We understand that delays in collection are frustrating, particularly when you are expecting a fast delivery.

Please be assured that we always do our best to dispatch orders as quickly as possible and to keep customers updated where any delay arises. We appreciate your patience and are sorry for the inconvenience caused.

If you would like, I can also make this firmer or more apologetic depending on the tone you want.

SelfiMed UK からの回答

2026年4月18日

Thank you very much for your review.

We are delighted to hear that your order arrived quickly. Providing fast and reliable delivery is very important to us, so we truly appreciate your feedback.

Thank you again for choosing SelfiMed.

SelfiMed UK からの回答

2026年4月18日

Thank you very much for your kind review.

We are delighted to hear that you were pleased with our communication, dispatch speed, and timely delivery. We work hard to keep our customers informed and to send orders out as quickly as possible, so your feedback is greatly appreciated.

Thank you again for choosing SelfiMed UK.

SelfiMed UK からの回答

2026年3月16日

Dear Cameron,

Thank you very much for taking the time to share such a detailed review and for trusting SelfiMed with your CPAP therapy purchase.

We understand how difficult it can be to deal with severe daytime fatigue and long waiting times before starting treatment. We are very pleased that you were able to begin your therapy sooner and at a more accessible cost. Your feedback about the condition of the device, the delivery process, and our email support is greatly appreciated, and we are glad everything met your expectations.

At SelfiMed, we work hard to make reliable medical equipment more accessible, whether through carefully tested pre-owned devices or new equipment. It is particularly rewarding to hear that the machine is working well for you and that your therapy has started smoothly.

If you ever need replacement parts, masks, tubing, filters, or any assistance with your CPAP equipment in the future, our team will always be happy to help.

Thank you again for your kind words and recommendation.

Kind regards,
The SelfiMed Team

SelfiMed UK からの回答

2026年3月16日

Vielen Dank für Ihr positives Feedback.

Es freut uns sehr zu hören, dass Sie mit der Produktbeschreibung zufrieden sind. Wir legen grossen Wert darauf, unsere Artikel möglichst klar und genau zu beschreiben, damit unsere Kunden genau wissen, was sie erwarten können.

Vielen Dank für Ihr Vertrauen in SelfiMed.

SelfiMed UK からの回答

2026年3月16日

Dear Customer,

Thank you for your review and for choosing SelfiMed.

We are very pleased to hear that you were satisfied with the price, packaging, delivery speed, and the support you received from our team. Ensuring equipment is well prepared and safely delivered is very important to us.

Regarding the warranty, you are correct that certain reconditioned items are sold without a warranty. This is always clearly indicated on the product listing so customers can make an informed decision, which also allows us to offer these devices at a significantly lower price.

We truly appreciate your recommendation and your feedback, and we hope to assist you again in the future.

Kind regards,
The SelfiMed Team

SelfiMed UK からの回答

2026年3月16日

Dear Customer,

Thank you for your feedback.

We are very pleased to hear that you are happy with your order. We also understand your point about surveys. Requests for reviews are simply sent to give customers the opportunity to share their experience, whether positive or negative, and to help other buyers make informed decisions.

That said, we truly appreciate you taking the time to leave a review and share your thoughts.

Kind regards,
The SelfiMed Team

SelfiMed UK からの回答

2026年3月16日

Dear Customer,

Thank you for your review.

We are very pleased to hear that you were satisfied with the communication and the speed of delivery. Providing clear updates and prompt shipping is something we always aim for.

We appreciate your support and hope to serve you again in the future.

Kind regards,
The SelfiMed Team

SelfiMed UK からの回答

2026年3月16日

Dear Customer,

Thank you very much for your kind review.

We are delighted to hear that the monitor arrived in good condition and that our customer service team was able to assist you quickly with your request. Providing helpful support and fast dispatch is always a priority for us.

Your feedback means a lot to our team, and we are very pleased that you had a positive experience. We look forward to assisting you again in the future.

Kind regards,
The SelfiMed Team